Hello, I hope this message finds you well, I am writing because I recently filed a Revdex.com on godaddy.com and received a response. Although the terms were agreeable and godaddy.com corrected the issue at the time of the complaint, godaddy.com made a false statement that they had never received an email from the customer (myself). I would like to know how one would submit outgoing email records (that were never replied to by godaddy.com) when completing a Revdex.com with godaddy.com or with any other business? In addition, godaddy.com granted a free two month product extension, but at present the product does not load and the website in reference is not live. Hence, they are making the right statements and doing the right things on the surface but some of their statements are incorrect and I would like to know how one would submit an email to Revdex.com in support of the initial Revdex.com claim. I would have submitted the email at the onset but did not know how to do so within the given web form.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in 2008 regarding their account. Additionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitored. Account management is solely a customer responsibility. GoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business...
with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, 2015 our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly. The problem our customer experienced was due to secondary, add-on domain names not being properly added into the SSL section of their hosting account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem. Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response. While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams. These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated, the complainant is neither the account holder nor the registrant, and therefore is considered a third party in this matter. The owner of the domain name needs to continue working with our Change team by responding to the email provided to them in May. As of now, our Change team is awaiting requested documentation from the registrant. The complainant was previously informed by our Change team that we are only able to work with the domain name registrant. Until the requested information has been received from the registrant, we are not able to move forward with providing access to the account in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Mr. C[redacted] is not telling the tr[redacted]. First, I NEVER RECEIVED ANY EMAIL OR NOTIFICATION from GoDaddy until Friday, June 9, 2017 and that was ONLY AFTER I had contacted GoDaddy asking about why my website was removed. Then I was told by GoDaddy there was a copyright complaint but no one in the Copyright Dept was explaining anything to me. I wrote back to the Copyright Dept. SIX TIMES and they became NON-RESPONDANT to me. I was disgusted trying to communicate with people who had no answers-hiding behind their lies.I was told to contact Mr. Alan R[redacted]. Mr. R[redacted] was a liar too. Thus his reason for ignoring me also. He had absolutely NO PROOF of his claim. He was paid good money by a Mr. [redacted] to file a false claim against my website to have it removed. [redacted] purchased a website through GoDaddy after finding that my website was hosted by them. For the last six years this man has set out to destroy my job, my relationships, my ability to live. He is trying to have me murdered. I know what is going on here and I refuse to have anything else to do with Godaddy. I was treated very wrongly and I intend to spread the word all over the internet how I was treated by GoDaddy.Godaddy has absolutely NO RIGHT to hold onto money that I paid for the year 2018. I could not careless of what their policy is. If the tables were turned GoDaddy would be demanding money from me. What right does any company have to keep money for services not rendered?
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan. While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, 2016. GoDaddy then provided 10 days of live site service without receiving payment. On December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailable. Our customer’s content remained on our servers for another 10 days following the service suspension until the hosting was canceled on January 2, 2017 for nonpayment. Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence. As for the tools needed to upload their content, there are free tools available online. FileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments. To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort. To cover these costs, GoDaddy charges a nominal fee of $150. We hope this provides clarity on why we charge a fee for content recovery and why it is not punitive. Our offer of a reduced recovery fee of $75 still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and agreed to GoDaddy's...
agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Quick Shopping Cart Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint purchased a Deluxe Quick Shopping Cart during an online transaction through the GoDaddy website. They subsequently upgraded to an Unlimited Quick Shopping Cart and requested to receive discounted pricing for the upgrade. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have a provided the complaint with a refund of $50.00 against the cost of upgrading their Quick Shopping Cart. This reflects the pricing the complainant had requested.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
###-###-#### Phone
###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.[redacted]On October 22, 2013 the complainant was provided with a SSL Certificate for a one year term as part of an offer GoDaddy was extending to our customers. On October 23, 2014 that term expired and they chose to revoke the certificate rather than renewing it, this initiated a migration to a Server that does not support SSL Certificates. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of good faith we have provided the complainant with a refund for the most recent renewal of their Website Builder Account. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:Our 24/7 customer care team is available to assist customers with any aspect of a GoDaddy account, including the management of SSL Certificates via phone at 480-505-8877 or by chat by visiting Support.GoDaddy.com. The article referenced below discusses Revoking an SSL Certificate.Revoking an SSL Certificate –https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewal. Our customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On June 10, 2008 our customer registered a domain name registration for a one-year term. This is for the service period ending June 10, 2009.On November 4, 2008 our customer added Protected Registration service to their domain name. One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. On December 9, 2009 our customer purchased a Deluxe Hosting plan for a term of twenty-three months. This is for the period ending November 9, 2011. Since November 9, 2011 our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal feature. The customer may also, at any time, log into their account and modify this preference. Account management is a customer responsibility. On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, 2010 our customer renewed their domain name for a one-year term. This is for the period ending June, 2011.On June 13, 2011 our customer renewed their domain name for a one-year term. This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term. In a good faith effort to honor its agreements with the customer a renewal attempt was made. However, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, 2013 GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service. Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain. If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy did not deny our customer access to their email. Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan. Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? -[redacted]Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax
I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Could Godaddy address my concerns? It appears this individual is speaking about something completely different... Please fix my services and stop trying to sell me more services when my current services do not work. Make sense???
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015. We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I did NOT buy a 5 year contract, it was a ten year at one time, period. the woman I talked to said that the credit for my web builder should have been there but it wasn't. Your records are wrong and if I have to get my records to prove it I will file charges because I know for a fact that I was told that I have 10 emails when I purchased this package.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy. Our customer...
chose the initial date and term of registration. GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it. Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account. The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2015, our customer created a GoDaddy account and made a purchase via...
online transaction with no assistance from our customer care team. The purchase consisted of an Economy Hosting plan for a three-year term, a domain name for a two-year term and another Economy Hosting plan for a one-year term.On July 29, 2015, our customer cancelled the one-year hosting plan in question but made no attempts to contact support for a refund.On August 19, 2015, our customer was contacted by a member of our customer care team to discuss their account. Our customer declined to speak with our agent at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 4, 2017, our customer contacted our Customer Care Center requesting a refund for the cancelled hosting plan and was correctly informed the transaction in question was beyond refund eligibility.For our customer’s convenience, they may wish to review our refund policy located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to our customer regarding our products and services. Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy. We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Hello, I hope this message finds you well, I am writing because I recently filed a Revdex.com on godaddy.com and received a response. Although the terms were agreeable and godaddy.com corrected the issue at the time of the complaint, godaddy.com made a false statement that they had never received an email from the customer (myself). I would like to know how one would submit outgoing email records (that were never replied to by godaddy.com) when completing a Revdex.com with godaddy.com or with any other business? In addition, godaddy.com granted a free two month product extension, but at present the product does not load and the website in reference is not live. Hence, they are making the right statements and doing the right things on the surface but some of their statements are incorrect and I would like to know how one would submit an email to Revdex.com in support of the initial Revdex.com claim. I would have submitted the email at the onset but did not know how to do so within the given web form.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in 2008 regarding their account. Additionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitored. Account management is solely a customer responsibility. GoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business...
with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, 2015 our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly. The problem our customer experienced was due to secondary, add-on domain names not being properly added into the SSL section of their hosting account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem. Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response. While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams. These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated, the complainant is neither the account holder nor the registrant, and therefore is considered a third party in this matter. The owner of the domain name needs to continue working with our Change team by responding to the email provided to them in May. As of now, our Change team is awaiting requested documentation from the registrant. The complainant was previously informed by our Change team that we are only able to work with the domain name registrant. Until the requested information has been received from the registrant, we are not able to move forward with providing access to the account in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Mr. C[redacted] is not telling the tr[redacted]. First, I NEVER RECEIVED ANY EMAIL OR NOTIFICATION from GoDaddy until Friday, June 9, 2017 and that was ONLY AFTER I had contacted GoDaddy asking about why my website was removed. Then I was told by GoDaddy there was a copyright complaint but no one in the Copyright Dept was explaining anything to me. I wrote back to the Copyright Dept. SIX TIMES and they became NON-RESPONDANT to me. I was disgusted trying to communicate with people who had no answers-hiding behind their lies.I was told to contact Mr. Alan R[redacted]. Mr. R[redacted] was a liar too. Thus his reason for ignoring me also. He had absolutely NO PROOF of his claim. He was paid good money by a Mr. [redacted] to file a false claim against my website to have it removed. [redacted] purchased a website through GoDaddy after finding that my website was hosted by them. For the last six years this man has set out to destroy my job, my relationships, my ability to live. He is trying to have me murdered. I know what is going on here and I refuse to have anything else to do with Godaddy. I was treated very wrongly and I intend to spread the word all over the internet how I was treated by GoDaddy.Godaddy has absolutely NO RIGHT to hold onto money that I paid for the year 2018. I could not careless of what their policy is. If the tables were turned GoDaddy would be demanding money from me. What right does any company have to keep money for services not rendered?
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan. While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, 2016. GoDaddy then provided 10 days of live site service without receiving payment. On December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailable. Our customer’s content remained on our servers for another 10 days following the service suspension until the hosting was canceled on January 2, 2017 for nonpayment. Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence. As for the tools needed to upload their content, there are free tools available online. FileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments. To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort. To cover these costs, GoDaddy charges a nominal fee of $150. We hope this provides clarity on why we charge a fee for content recovery and why it is not punitive. Our offer of a reduced recovery fee of $75 still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and agreed to GoDaddy's...
agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Quick Shopping Cart Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint purchased a Deluxe Quick Shopping Cart during an online transaction through the GoDaddy website. They subsequently upgraded to an Unlimited Quick Shopping Cart and requested to receive discounted pricing for the upgrade. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have a provided the complaint with a refund of $50.00 against the cost of upgrading their Quick Shopping Cart. This reflects the pricing the complainant had requested.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
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Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.[redacted]On October 22, 2013 the complainant was provided with a SSL Certificate for a one year term as part of an offer GoDaddy was extending to our customers. On October 23, 2014 that term expired and they chose to revoke the certificate rather than renewing it, this initiated a migration to a Server that does not support SSL Certificates. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of good faith we have provided the complainant with a refund for the most recent renewal of their Website Builder Account. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:Our 24/7 customer care team is available to assist customers with any aspect of a GoDaddy account, including the management of SSL Certificates via phone at 480-505-8877 or by chat by visiting Support.GoDaddy.com. The article referenced below discusses Revoking an SSL Certificate.Revoking an SSL Certificate –https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewal. Our customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On June 10, 2008 our customer registered a domain name registration for a one-year term. This is for the service period ending June 10, 2009.On November 4, 2008 our customer added Protected Registration service to their domain name. One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. On December 9, 2009 our customer purchased a Deluxe Hosting plan for a term of twenty-three months. This is for the period ending November 9, 2011. Since November 9, 2011 our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal feature. The customer may also, at any time, log into their account and modify this preference. Account management is a customer responsibility. On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, 2010 our customer renewed their domain name for a one-year term. This is for the period ending June, 2011.On June 13, 2011 our customer renewed their domain name for a one-year term. This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term. In a good faith effort to honor its agreements with the customer a renewal attempt was made. However, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, 2013 GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service. Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain. If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy did not deny our customer access to their email. Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan. Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? -[redacted]Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax
I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Could Godaddy address my concerns? It appears this individual is speaking about something completely different... Please fix my services and stop trying to sell me more services when my current services do not work. Make sense???
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015. We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I did NOT buy a 5 year contract, it was a ten year at one time, period. the woman I talked to said that the credit for my web builder should have been there but it wasn't. Your records are wrong and if I have to get my records to prove it I will file charges because I know for a fact that I was told that I have 10 emails when I purchased this package.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy. Our customer...
chose the initial date and term of registration. GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it. Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account. The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2015, our customer created a GoDaddy account and made a purchase via...
online transaction with no assistance from our customer care team. The purchase consisted of an Economy Hosting plan for a three-year term, a domain name for a two-year term and another Economy Hosting plan for a one-year term.On July 29, 2015, our customer cancelled the one-year hosting plan in question but made no attempts to contact support for a refund.On August 19, 2015, our customer was contacted by a member of our customer care team to discuss their account. Our customer declined to speak with our agent at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 4, 2017, our customer contacted our Customer Care Center requesting a refund for the cancelled hosting plan and was correctly informed the transaction in question was beyond refund eligibility.For our customer’s convenience, they may wish to review our refund policy located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to our customer regarding our products and services. Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy. We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy