Mr. C[redacted] is not telling the tr[redacted]. First, I NEVER RECEIVED ANY EMAIL OR NOTIFICATION from GoDaddy until Friday, June 9, 2017 and that was ONLY AFTER I had contacted GoDaddy asking about why my website was removed. Then I was told by GoDaddy there was a copyright complaint but no one in the Copyright Dept was explaining anything to me. I wrote back to the Copyright Dept. SIX TIMES and they became NON-RESPONDANT to me. I was disgusted trying to communicate with people who had no answers-hiding behind their lies.I was told to contact Mr. Alan R[redacted]. Mr. R[redacted] was a liar too. Thus his reason for ignoring me also. He had absolutely NO PROOF of his claim. He was paid good money by a Mr. [redacted] to file a false claim against my website to have it removed. [redacted] purchased a website through GoDaddy after finding that my website was hosted by them. For the last six years this man has set out to destroy my job, my relationships, my ability to live. He is trying to have me murdered. I know what is going on here and I refuse to have anything else to do with Godaddy. I was treated very wrongly and I intend to spread the word all over the internet how I was treated by GoDaddy.Godaddy has absolutely NO RIGHT to hold onto money that I paid for the year 2018. I could not careless of what their policy is. If the tables were turned GoDaddy would be demanding money from me. What right does any company have to keep money for services not rendered?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015. We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with access to the account in question based on the documentation they have provided. GoDaddy will not (and cannot in good faith) simply allow an unauthorized party to access customer accounts and domainsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2015, our customer created a GoDaddy account and made a purchase via...
online transaction with no assistance from our customer care team. The purchase consisted of an Economy Hosting plan for a three-year term, a domain name for a two-year term and another Economy Hosting plan for a one-year term.On July 29, 2015, our customer cancelled the one-year hosting plan in question but made no attempts to contact support for a refund.On August 19, 2015, our customer was contacted by a member of our customer care team to discuss their account. Our customer declined to speak with our agent at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 4, 2017, our customer contacted our Customer Care Center requesting a refund for the cancelled hosting plan and was correctly informed the transaction in question was beyond refund eligibility.For our customer’s convenience, they may wish to review our refund policy located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Could Godaddy address my concerns? It appears this individual is speaking about something completely different... Please fix my services and stop trying to sell me more services when my current services do not work. Make sense???
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 25,...
2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information. GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 2, 2010 our customer purchased a Deluxe hosting plan for a 1 year term during...
a call to GoDaddy’s customer care center. That plan has subsequently renewed annually, with the last renewal being on August 8, 2015. On July 11, 2016, our customer renewed their hosting for 1 month. On August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customer. Our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-payment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 29, 2016. Account management is a customer responsibility.On November 11, 2016 our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. Our customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshots. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On May 22, 2003, our customer registered a domain name and added private registration services for a ten-year term. This is for the period ending May 22, 2013.On May 19, 2013, prior to its automatic renewal date, our customer manually renewed the domain name for an additional two-year term. This is for the period ending May 22, 2015.On May 23, 2015, in accordance with our customer’s account renewal preferences, GoDaddy was instructed to renew the domain name for another ten-year term (matching the original term as explained within the Domain Name Registration Agreement) and did so in a good faith effort to honor our agreements. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration and subsequent renewal on:* February 21, 2015* March 23, 2015* April 22, 2015* May 7, 2015* May 17, 2015On May 25, 2015, our customer contacted our support team and stated they did not wish for the domain to renew for ten years. As GoDaddy is unable to reduce the renewal length, our customer decided to cancel the domain name with associated private registration services to receive a full refund in accordance with our Refund Policy. The domain was canceled and is currently being held by the registry in a redemption status. To reactivate the domain, a redemption fee and the ten-year registration renewal fee is required.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On June 8, 2015, our office connected with our customer by phone and provided them with their available options to recover the domain name. As a gesture of good will, an offer to reduce the domain registration renewal fee to GoDaddy’s cost, fully waive the private registration services, and reduce the redemption fee currently being charged by the registry. This would reduce the cost by approximately $175, allowing the customer to redeem the domain name and private registration for a ten-year term for under $95.GoDaddy will honor this offer until the domain is no longer redeemable (on or around June 26, 2015).Education:Our customer might find the following GoDaddy Support articles useful.Managing Renewals for Products and Services -[redacted]Renewing Your Domain Names -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to our customer regarding our products and services. Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy. We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issue. At this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.com. GoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s response. Many third party sites like the one provided can, and do, cache information presented on the WHOIS Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Godaddy made Stripe the only option, when using their "online store", for processing credit cards. Godaddy obviously receives some sort of compensation in their partnership with Stripe. Therefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintains. We have provided a copy of an email that was meant to look like it came from Stripe. This "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year...
term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, 2016 and December 28, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal. Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew-20008. Our customer can contact our customer care center if they need assistance with disabling this setting. We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business...
with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, 2015 our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly. The problem our customer experienced was due to secondary, add-on domain names not being properly added into the SSL section of their hosting account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem. Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in 2008 regarding their account. Additionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitored. Account management is solely a customer responsibility. GoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response. While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams. These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy. Our customer...
chose the initial date and term of registration. GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it. Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account. The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 19, 2015, our customer purchased a domain name for a one-year term via...
online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question on October 20, 2016 and October 20, 2017, and did so in a good faith effort to honor its agreements with our customer.GoDaddy provided our customer with five renewal notifications between July 21, 2017 and October 14, 2017 including an order confirmation email on October 20, 2017. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy is able to issue refunds for annual domain name renewals up to 45 days after the date of renewal. In this case, our customer will need to cancel the domain name prior to December 4, 2017 to be within refund eligibility.If our customer is unable to log into their account, our 24/7 Customer Care teams will be able to help them. Our customer will need to contact our teams at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewal. Our customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
This is absolutely untrue. I corresponded with a rep BEFORE payment was deposited in my Paypal account to let him the Paypal account on file was no longer active. He guided me through a process of adding a new Paypal account that was supposed to avoid the situation that occurred. Despite my efforts to avoid payment being put into the deleted account, Godaddy deposited it there anyway. I spoke with another rep, approximately 2 weeks ago who confirmed Godaddy DID receive the funds back from Paypal and he said to wait a few days, as funds would be deposited in the proper account. So, you did get the money back, but never paid me.
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. On May 9, 2017 a voice message was left at the phone number on file requesting verification of these transactions with proper, legible credentials. Our customer did not respond to this request until after the cancellation of the domains in question. Should our customer wish to recover these domains they can contact our Customer Care Center directly for assistance. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Mr. C[redacted] is not telling the tr[redacted]. First, I NEVER RECEIVED ANY EMAIL OR NOTIFICATION from GoDaddy until Friday, June 9, 2017 and that was ONLY AFTER I had contacted GoDaddy asking about why my website was removed. Then I was told by GoDaddy there was a copyright complaint but no one in the Copyright Dept was explaining anything to me. I wrote back to the Copyright Dept. SIX TIMES and they became NON-RESPONDANT to me. I was disgusted trying to communicate with people who had no answers-hiding behind their lies.I was told to contact Mr. Alan R[redacted]. Mr. R[redacted] was a liar too. Thus his reason for ignoring me also. He had absolutely NO PROOF of his claim. He was paid good money by a Mr. [redacted] to file a false claim against my website to have it removed. [redacted] purchased a website through GoDaddy after finding that my website was hosted by them. For the last six years this man has set out to destroy my job, my relationships, my ability to live. He is trying to have me murdered. I know what is going on here and I refuse to have anything else to do with Godaddy. I was treated very wrongly and I intend to spread the word all over the internet how I was treated by GoDaddy.Godaddy has absolutely NO RIGHT to hold onto money that I paid for the year 2018. I could not careless of what their policy is. If the tables were turned GoDaddy would be demanding money from me. What right does any company have to keep money for services not rendered?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Reseller AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxResellers of GoDaddy services must setup and specify a payee account where commissions they have earned are deposited to. GoDaddy depends on our customers to keep this information current.On March 27, 2015, our customer contacted our support staff via phone stating they had not received a commission payout for several months. After researching the issue thoroughly, it was determined that information with their existing payee account required updating and our customer was provided proper instruction on how to resolve the issue.As with all service providers, GoDaddy had unexpected technical issues following the payee updates made by our customer and worked vigorously to resolve them and minimize any impact to our customer.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer should expect payment of their earned commissions for May, 2015 and June, 2015 on June 25, 2015. The remaining commissions earned from October 1, 2014 through March 31, 2015 will be paid out to our customer on July 25, 2015. We encourage them to contact our office directly should they have any additional concerns regarding their payout.Education:Our customer may also find the following article helpful.Receiving Commission From Your Reseller Plan -https://www.godaddy.com/help/receiving-commission-from-your-reseller-plan-740Th...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with access to the account in question based on the documentation they have provided. GoDaddy will not (and cannot in good faith) simply allow an unauthorized party to access customer accounts and domainsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 29, 2015, our customer created a GoDaddy account and made a purchase via...
online transaction with no assistance from our customer care team. The purchase consisted of an Economy Hosting plan for a three-year term, a domain name for a two-year term and another Economy Hosting plan for a one-year term.On July 29, 2015, our customer cancelled the one-year hosting plan in question but made no attempts to contact support for a refund.On August 19, 2015, our customer was contacted by a member of our customer care team to discuss their account. Our customer declined to speak with our agent at that time.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 4, 2017, our customer contacted our Customer Care Center requesting a refund for the cancelled hosting plan and was correctly informed the transaction in question was beyond refund eligibility.For our customer’s convenience, they may wish to review our refund policy located here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Could Godaddy address my concerns? It appears this individual is speaking about something completely different... Please fix my services and stop trying to sell me more services when my current services do not work. Make sense???
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 25,...
2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information. GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 2, 2010 our customer purchased a Deluxe hosting plan for a 1 year term during...
a call to GoDaddy’s customer care center. That plan has subsequently renewed annually, with the last renewal being on August 8, 2015. On July 11, 2016, our customer renewed their hosting for 1 month. On August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customer. Our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-payment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 29, 2016. Account management is a customer responsibility.On November 11, 2016 our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. Our customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshots. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On May 22, 2003, our customer registered a domain name and added private registration services for a ten-year term. This is for the period ending May 22, 2013.On May 19, 2013, prior to its automatic renewal date, our customer manually renewed the domain name for an additional two-year term. This is for the period ending May 22, 2015.On May 23, 2015, in accordance with our customer’s account renewal preferences, GoDaddy was instructed to renew the domain name for another ten-year term (matching the original term as explained within the Domain Name Registration Agreement) and did so in a good faith effort to honor our agreements. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration and subsequent renewal on:* February 21, 2015* March 23, 2015* April 22, 2015* May 7, 2015* May 17, 2015On May 25, 2015, our customer contacted our support team and stated they did not wish for the domain to renew for ten years. As GoDaddy is unable to reduce the renewal length, our customer decided to cancel the domain name with associated private registration services to receive a full refund in accordance with our Refund Policy. The domain was canceled and is currently being held by the registry in a redemption status. To reactivate the domain, a redemption fee and the ten-year registration renewal fee is required.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On June 8, 2015, our office connected with our customer by phone and provided them with their available options to recover the domain name. As a gesture of good will, an offer to reduce the domain registration renewal fee to GoDaddy’s cost, fully waive the private registration services, and reduce the redemption fee currently being charged by the registry. This would reduce the cost by approximately $175, allowing the customer to redeem the domain name and private registration for a ten-year term for under $95.GoDaddy will honor this offer until the domain is no longer redeemable (on or around June 26, 2015).Education:Our customer might find the following GoDaddy Support articles useful.Managing Renewals for Products and Services -[redacted]Renewing Your Domain Names -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer’s original issues were resolved and they have now requested assistance outside of our agreed Statement of Support. GoDaddy support teams have provided timely and proper information to our customer regarding our products and services. Should our customer wish to move on from these products, we will, upon their cancellation, refund the time remaining as a onetime exception to our Refund Policy. We will honor this offer up to March 16, 2018, all future refunds will be governed by our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issue. At this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.com. GoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s response. Many third party sites like the one provided can, and do, cache information presented on the WHOIS Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Godaddy made Stripe the only option, when using their "online store", for processing credit cards. Godaddy obviously receives some sort of compensation in their partnership with Stripe. Therefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintains. We have provided a copy of an email that was meant to look like it came from Stripe. This "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year...
term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, 2016 and December 28, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal. Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew-20008. Our customer can contact our customer care center if they need assistance with disabling this setting. We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon conducting business...
with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, 2015 our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly. The problem our customer experienced was due to secondary, add-on domain names not being properly added into the SSL section of their hosting account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem. Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer's account preferences instructed GoDaddy to renew the domain name upon expiration and GoDaddy honored its agreements.As previously stated, GoDaddy received no contact from our customer in 2008 regarding their account. Additionally, renewal notices are emailed through an automated process and as such, bounce backs that may have been received due to an invalid account are not monitored. Account management is solely a customer responsibility. GoDaddy would have no way of knowing whether our customers email address has changed unless our customer updated that information from within their account.Our customer was properly informed the domain is no longer eligible for a refund, however, a chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response. While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams. These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.A domain’s expiration is not arbitrarily set by GoDaddy. Our customer...
chose the initial date and term of registration. GoDaddy sent renewal notices via email before renewal of products, however, GoDaddy has no control over what happens to the email notice after it leaves our system or how a customer’s Internet Service Provider (ISP) or email client may choose to handle it. Additionally, if our customer changes their email address, we simply have no way of knowing what the new one may be unless they inform us by updating their account. Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has connected directly with our customer via phone, and our customer was able to validate the account. The email address on file has been updated to one our customer has access to, and they will need to update any outdated contact information on their account and domains.If there are recent unwanted renewals, we recommend our customer reach out to our billing team directly at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 19, 2015, our customer purchased a domain name for a one-year term via...
online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question on October 20, 2016 and October 20, 2017, and did so in a good faith effort to honor its agreements with our customer.GoDaddy provided our customer with five renewal notifications between July 21, 2017 and October 14, 2017 including an order confirmation email on October 20, 2017. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy is able to issue refunds for annual domain name renewals up to 45 days after the date of renewal. In this case, our customer will need to cancel the domain name prior to December 4, 2017 to be within refund eligibility.If our customer is unable to log into their account, our 24/7 Customer Care teams will be able to help them. Our customer will need to contact our teams at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The hosting plan was not cancelled until May 22, 2017, when our customer spoke with GoDaddy’s support teams about the renewal. Our customer was correctly informed they were not eligible for a refund as it was non-refundable per GoDaddy’s refund policy which the customer agreed to at the time of purchase.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
This is absolutely untrue. I corresponded with a rep BEFORE payment was deposited in my Paypal account to let him the Paypal account on file was no longer active. He guided me through a process of adding a new Paypal account that was supposed to avoid the situation that occurred. Despite my efforts to avoid payment being put into the deleted account, Godaddy deposited it there anyway. I spoke with another rep, approximately 2 weeks ago who confirmed Godaddy DID receive the funds back from Paypal and he said to wait a few days, as funds would be deposited in the proper account. So, you did get the money back, but never paid me.
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. On May 9, 2017 a voice message was left at the phone number on file requesting verification of these transactions with proper, legible credentials. Our customer did not respond to this request until after the cancellation of the domains in question. Should our customer wish to recover these domains they can contact our Customer Care Center directly for assistance. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy