Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customer purchased a backorder for the domain name in question through the...
GoDaddy website. They also subsequently attempted to purchase the domain directly through the GoDaddy website. Both attempts at acquiring the domain failed. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding the direct registration attempt of the domain in question, GoDaddy makes every attempt to register available domains for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain registry, to check domain availability. If GoDaddy does not receive a negative response indicating the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempt had failed. Regarding the attempted Domain Backorder of the domain name in question. This is a service which helps customers attempt to acquire a currently registered domain if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain will be acquired. As both attempts to capture the domain have failed, our customer has been provided with full refunds. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan. While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 8, 2014, the complainant purchased a domain backorder via online transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. Included in this purchase bundle was a GoDaddy Auctions membership, and a 100 pack of GoDaddy’s DomainAlert Pro monitoring credits. On January 8, 2015 and January 8, 2016, respectively, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has canceled the Auctions membership in question, a refund in the amount of $4.99 has been provided to their original payment method. For future billing concerns, the complainant may contact our support teams via phone at [redacted] or via live chat on GoDaddy’s website.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.
To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted their company via phone and asked that they discontinue their website support services, which they indicated they would do. I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015). You will also find attached two follow up e-mails from Go Daddy titled "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded. They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time. On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions for discontinuing my website services (see attached e-mail exchange). Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue website services. Regardless I provided the requested information.On October 2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange). They indicated that I had to provide them with a color copy of my driver's license. The black and white copy was inadequate. I once again asked them to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed up with Go Daddy in an effort to get confirmation from them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]). The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate. I asked that they provide such assurances in writing. To date they have refused to provide this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].[redacted] (cell phone ###-###-####)cc: [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona
Hello, I hope this message finds you well, I am writing because I recently filed a Revdex.com on godaddy.com and received a response. Although the terms were agreeable and godaddy.com corrected the issue at the time of the complaint, godaddy.com made a false statement that they had never received an email from the customer (myself). I would like to know how one would submit outgoing email records (that were never replied to by godaddy.com) when completing a Revdex.com with godaddy.com or with any other business? In addition, godaddy.com granted a free two month product extension, but at present the product does not load and the website in reference is not live. Hence, they are making the right statements and doing the right things on the surface but some of their statements are incorrect and I would like to know how one would submit an email to Revdex.com in support of the initial Revdex.com claim. I would have submitted the email at the onset but did not know how to do so within the given web form.
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Our customer's GoDaddy products were renewed using the payment method on file in a good faith effort to uphold our agreements with them. Account management is a customer responsibility. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.[redacted]On October 22, 2013 the complainant was provided with a SSL Certificate for a one year term as part of an offer GoDaddy was extending to our customers. On October 23, 2014 that term expired and they chose to revoke the certificate rather than renewing it, this initiated a migration to a Server that does not support SSL Certificates. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of good faith we have provided the complainant with a refund for the most recent renewal of their Website Builder Account. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:Our 24/7 customer care team is available to assist customers with any aspect of a GoDaddy account, including the management of SSL Certificates via phone at 480-505-8877 or by chat by visiting Support.GoDaddy.com. The article referenced below discusses Revoking an SSL Certificate.Revoking an SSL Certificate –https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewals took place February 25, 2016. Our customer did not contact our support teams until March 29, 2016. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy's explanation is not accurate and not even plausible. GoDaddy's said my website renewal declined. [redacted] has no record of this. It is a lie. I have no communication saying it was declined or asking to correct it.2. On July 21 [redacted] sent were 3 payments to GoDaddy, for $10.56, and 2 for $151.94 - so it looks like they charged double, 3. They said I renewed for one month in July 2016. I would not have renewed for a month. I believed I renewed for a year as I always have. That was their error. 4. GoDaddy said they sent multiple notices. I checked my archives and have many renewal notices for my domain names - not as consequential as a website. Names were written boldly in CAPS in subject line and text,. I also got frequent phone messages warning me of the expiration with the number to call back. 5. By contrast, I receive not one call or message about the drastic measure of deleting my entire website, and the email I found had no mention at all of the name [redacted] - so it was not clear what the message was about. 6.A friend of a friend of mine also had his website deleted by GoDaddy, but he was able to retrieve his. So it may be a problem. All of these reasons together demonstrate that GoDaddy's excuses were dishonest, inaccurate and not plausible - and I any case very bad business practice to delete a website without explicit knowledge and approval from the person who is depending on it. Thank you for your efforts to correct this. Sincerely, Diane P[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements up...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn May 2012 the complainant moved the domain to this account from another GoDaddy account through a Change of Account process. At that time, the domain name was set to a manual renewal setting. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference. On February 3, 2014 the complainant manually renewed their domain name for a one year term.Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain with the latest domain renewal and did so in a Good Faith effort to honor its agreements with the customer. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in the complainant’s success the complainant must also be responsible for their actions or lack thereof.GoDaddy sent renewal notices prior to the expiration date on:· December 24, 2014· January 23, 2015· February 22, 2015· March 9, 2015· March 19, 2015GoDaddy also sent notices after the expiration date on:· March 25, 2015· March 29, 2015· April 5, 2015On the day a domain name expires, in this case March 24, 2015, the complainant agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name. After an 18 day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain.The domain was cancelled out of the account on May 5, 2015 and notification was sent via email but the complainant did not reach out to our Customer Care team regarding the domain until May 18, 2015. At this time our Customer Care team offered to help the customer by waiving half of the redemption fee as a courtesy goodwill gesture to the complainant. The complainant declined the offer.GoDaddy also offers hosting services as a stand-alone product. The complainant has a hosting plan that was purchased on April 27, 2010 and has been set to automatically renew on a monthly basis since the original purchase. GoDaddy has done so in good faith to honor its agreements with the customer and their account preferences.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant would like to redeem the domain name we are glad to honor the Customer Care team’s offer to waive half of the redemption fee. This would allow the complainant to redeem the domain for $40 plus the cost of the domain renewal.The complainant can take advantage of this offer by reaching out to our office or by contacting our 24/7 Customer Care team at ###-###-####.We will be unable to accommodate the request for a refund on the complainant’s hosting as the service has and is working as intended.EDUCATION:The complainant may find the following GoDaddy support articles useful:What happens after domain names expire: https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Policy: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Melanie Van KlaverenOffice of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016,...
our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration length. Our customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicably. We would like to offer them a one year membership at no cost to our Discount Domain Club. Membership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspx. If our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) We have no answer again on our latest emails to [redacted]@godaddy.com.We sent three latest emails to [redacted]@godaddy.com on 14 Jan 2015, 16 Jan 2015 and 22 Jan 2015 (subject [Incident ID: [redacted]] ). No answer. We waited 10 days and now I fill-in that response.2) I spoke with [redacted]@godaddy.com on 12 Jan 2015 and 14 Jan 2015 and we found that GoDaddy have technical problem in them affiliate system. We indicate it that problem not in fill-in data. Godaddy simple start to ignore our latest emails again, not resolve problem. a) We already provided our data and filled forms on GoDaddy website in 2014 year. We got some payments from Godaddy in 2014 on our [redacted] email, i.e. GoDaddy system paid us affiliate fee on our [redacted] email before.b) On 12 Jan 2015 and 14 Jan 2015 we two times! re-enter/re-fill payment form according GoDaddy instructions. Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manually. Because it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from 14 Jan 2015.Outstanding balance still not paid.I attached my email dated 16 Jan 2015 which I sent to Godaddy and didn't receive response yet.Best Regards[redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2016 our customer purchased a cPanel hosting plan for a one...
month term via online transaction. That plan was set up. On December 28, 2016 our customer contacted our 24/7 customer care teams and indicated the wrong hosting plan had been purchased. The cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phone. This new plan was set up under a different domain name. On January 10, 2017 our customer contacted our 24/7 customer care teams and requested a recovery of content from the cancelled hosting plan. Our customer was correctly information a recovery was not an option. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plans. It is a customer responsibility to maintain their own website backups outside of our environment. Our customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website...
Builder for a one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired. On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016. Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee. There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sent. Can godaddy.com provide the dates these emails were sent?
Regards,
[redacted]
I have received emails from Mike L[redacted] about my refund..I can not locate the refund he is referring to in his email. Like I stated before the credit card the refund was applied to is an expired mastercard. This credit card expired on 5/15. I have called all my active mastercards and I do not have a refund from GoDaddy. The services were purchased 11/15, so it was impossible for me to use the expired credit card to purchase these services. Obviously my account was not updated with the new credit card number and therefore I am left to try to find this refund....I would like a paper check from Go Daddy. I'm sure they can stop payment on "the refund" and issue me a paper check. I have forwarded all correspondence with Mr. L[redacted] to Marcia Garcia.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customer purchased a backorder for the domain name in question through the...
GoDaddy website. They also subsequently attempted to purchase the domain directly through the GoDaddy website. Both attempts at acquiring the domain failed. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding the direct registration attempt of the domain in question, GoDaddy makes every attempt to register available domains for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain registry, to check domain availability. If GoDaddy does not receive a negative response indicating the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempt had failed. Regarding the attempted Domain Backorder of the domain name in question. This is a service which helps customers attempt to acquire a currently registered domain if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain will be acquired. As both attempts to capture the domain have failed, our customer has been provided with full refunds. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan. While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 8, 2014, the complainant purchased a domain backorder via online transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. Included in this purchase bundle was a GoDaddy Auctions membership, and a 100 pack of GoDaddy’s DomainAlert Pro monitoring credits. On January 8, 2015 and January 8, 2016, respectively, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has canceled the Auctions membership in question, a refund in the amount of $4.99 has been provided to their original payment method. For future billing concerns, the complainant may contact our support teams via phone at [redacted] or via live chat on GoDaddy’s website.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.
To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted their company via phone and asked that they discontinue their website support services, which they indicated they would do. I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015). You will also find attached two follow up e-mails from Go Daddy titled "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded. They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time. On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions for discontinuing my website services (see attached e-mail exchange). Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue website services. Regardless I provided the requested information.On October 2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange). They indicated that I had to provide them with a color copy of my driver's license. The black and white copy was inadequate. I once again asked them to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed up with Go Daddy in an effort to get confirmation from them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]). The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate. I asked that they provide such assurances in writing. To date they have refused to provide this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].[redacted] (cell phone ###-###-####)cc: [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona
Hello, I hope this message finds you well, I am writing because I recently filed a Revdex.com on godaddy.com and received a response. Although the terms were agreeable and godaddy.com corrected the issue at the time of the complaint, godaddy.com made a false statement that they had never received an email from the customer (myself). I would like to know how one would submit outgoing email records (that were never replied to by godaddy.com) when completing a Revdex.com with godaddy.com or with any other business? In addition, godaddy.com granted a free two month product extension, but at present the product does not load and the website in reference is not live. Hence, they are making the right statements and doing the right things on the surface but some of their statements are incorrect and I would like to know how one would submit an email to Revdex.com in support of the initial Revdex.com claim. I would have submitted the email at the onset but did not know how to do so within the given web form.
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Our customer's GoDaddy products were renewed using the payment method on file in a good faith effort to uphold our agreements with them. Account management is a customer responsibility. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement • GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.[redacted]On October 22, 2013 the complainant was provided with a SSL Certificate for a one year term as part of an offer GoDaddy was extending to our customers. On October 23, 2014 that term expired and they chose to revoke the certificate rather than renewing it, this initiated a migration to a Server that does not support SSL Certificates. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced. Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a gesture of good faith we have provided the complainant with a refund for the most recent renewal of their Website Builder Account. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:Our 24/7 customer care team is available to assist customers with any aspect of a GoDaddy account, including the management of SSL Certificates via phone at 480-505-8877 or by chat by visiting Support.GoDaddy.com. The article referenced below discusses Revoking an SSL Certificate.Revoking an SSL Certificate –https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewals took place February 25, 2016. Our customer did not contact our support teams until March 29, 2016. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
GoDaddy's explanation is not accurate and not even plausible. GoDaddy's said my website renewal declined. [redacted] has no record of this. It is a lie. I have no communication saying it was declined or asking to correct it.2. On July 21 [redacted] sent were 3 payments to GoDaddy, for $10.56, and 2 for $151.94 - so it looks like they charged double, 3. They said I renewed for one month in July 2016. I would not have renewed for a month. I believed I renewed for a year as I always have. That was their error. 4. GoDaddy said they sent multiple notices. I checked my archives and have many renewal notices for my domain names - not as consequential as a website. Names were written boldly in CAPS in subject line and text,. I also got frequent phone messages warning me of the expiration with the number to call back. 5. By contrast, I receive not one call or message about the drastic measure of deleting my entire website, and the email I found had no mention at all of the name [redacted] - so it was not clear what the message was about. 6.A friend of a friend of mine also had his website deleted by GoDaddy, but he was able to retrieve his. So it may be a problem. All of these reasons together demonstrate that GoDaddy's excuses were dishonest, inaccurate and not plausible - and I any case very bad business practice to delete a website without explicit knowledge and approval from the person who is depending on it. Thank you for your efforts to correct this. Sincerely, Diane P[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements up...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn May 2012 the complainant moved the domain to this account from another GoDaddy account through a Change of Account process. At that time, the domain name was set to a manual renewal setting. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference. On February 3, 2014 the complainant manually renewed their domain name for a one year term.Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain with the latest domain renewal and did so in a Good Faith effort to honor its agreements with the customer. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in the complainant’s success the complainant must also be responsible for their actions or lack thereof.GoDaddy sent renewal notices prior to the expiration date on:· December 24, 2014· January 23, 2015· February 22, 2015· March 9, 2015· March 19, 2015GoDaddy also sent notices after the expiration date on:· March 25, 2015· March 29, 2015· April 5, 2015On the day a domain name expires, in this case March 24, 2015, the complainant agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name. After an 18 day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain.The domain was cancelled out of the account on May 5, 2015 and notification was sent via email but the complainant did not reach out to our Customer Care team regarding the domain until May 18, 2015. At this time our Customer Care team offered to help the customer by waiving half of the redemption fee as a courtesy goodwill gesture to the complainant. The complainant declined the offer.GoDaddy also offers hosting services as a stand-alone product. The complainant has a hosting plan that was purchased on April 27, 2010 and has been set to automatically renew on a monthly basis since the original purchase. GoDaddy has done so in good faith to honor its agreements with the customer and their account preferences.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant would like to redeem the domain name we are glad to honor the Customer Care team’s offer to waive half of the redemption fee. This would allow the complainant to redeem the domain for $40 plus the cost of the domain renewal.The complainant can take advantage of this offer by reaching out to our office or by contacting our 24/7 Customer Care team at ###-###-####.We will be unable to accommodate the request for a refund on the complainant’s hosting as the service has and is working as intended.EDUCATION:The complainant may find the following GoDaddy support articles useful:What happens after domain names expire: https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Policy: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Melanie Van KlaverenOffice of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016,...
our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration length. Our customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicably. We would like to offer them a one year membership at no cost to our Discount Domain Club. Membership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspx. If our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) We have no answer again on our latest emails to [redacted]@godaddy.com.We sent three latest emails to [redacted]@godaddy.com on 14 Jan 2015, 16 Jan 2015 and 22 Jan 2015 (subject [Incident ID: [redacted]] ). No answer. We waited 10 days and now I fill-in that response.2) I spoke with [redacted]@godaddy.com on 12 Jan 2015 and 14 Jan 2015 and we found that GoDaddy have technical problem in them affiliate system. We indicate it that problem not in fill-in data. Godaddy simple start to ignore our latest emails again, not resolve problem. a) We already provided our data and filled forms on GoDaddy website in 2014 year. We got some payments from Godaddy in 2014 on our [redacted] email, i.e. GoDaddy system paid us affiliate fee on our [redacted] email before.b) On 12 Jan 2015 and 14 Jan 2015 we two times! re-enter/re-fill payment form according GoDaddy instructions. Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manually. Because it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from 14 Jan 2015.Outstanding balance still not paid.I attached my email dated 16 Jan 2015 which I sent to Godaddy and didn't receive response yet.Best Regards[redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2016 our customer purchased a cPanel hosting plan for a one...
month term via online transaction. That plan was set up. On December 28, 2016 our customer contacted our 24/7 customer care teams and indicated the wrong hosting plan had been purchased. The cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phone. This new plan was set up under a different domain name. On January 10, 2017 our customer contacted our 24/7 customer care teams and requested a recovery of content from the cancelled hosting plan. Our customer was correctly information a recovery was not an option. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plans. It is a customer responsibility to maintain their own website backups outside of our environment. Our customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website...
Builder for a one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired. On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016. Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee. There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sent. Can godaddy.com provide the dates these emails were sent?
Regards,
[redacted]
I have received emails from Mike L[redacted] about my refund..I can not locate the refund he is referring to in his email. Like I stated before the credit card the refund was applied to is an expired mastercard. This credit card expired on 5/15. I have called all my active mastercards and I do not have a refund from GoDaddy. The services were purchased 11/15, so it was impossible for me to use the expired credit card to purchase these services. Obviously my account was not updated with the new credit card number and therefore I am left to try to find this refund....I would like a paper check from Go Daddy. I'm sure they can stop payment on "the refund" and issue me a paper check. I have forwarded all correspondence with Mr. L[redacted] to Marcia Garcia.