I do not accept your "refund policy" that means absolutely nothing to me. I canceled the service, you continued to bill me for service that was no longer available to me. All it means when you say you have a 2day refund policy is that your policy is horrible and needs to be changed. I do not accept being charged monthly fees for a domain hosting for a domain I no longer owned. Aside from you taking the easy way out and saying its "policy" I want you to EXPLAIN to me why and how you can justify charging me money and for what? For instance I did not own the domain but was charged for the hosting so what if someone else bought the domain? I would continue to pay for their hosting? I did not even have ownership of the DOMAIN how can you charge for hosting it? There was nothing there to host! Don't just say it's your policy, explain from person to person how you justify that. And save me the "good faith effort" stuff because you are absolutely wrong and until I receive a refund I will continue to put complaints against your company.
Godaddy made Stripe the only option, when using their "online store", for processing credit cards. Godaddy obviously receives some sort of compensation in their partnership with Stripe. Therefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintains. We have provided a copy of an email that was meant to look like it came from Stripe. This "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year...
term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, 2016 and December 28, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal. Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew-20008. Our customer can contact our customer care center if they need assistance with disabling this setting. We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response that the GoDaddy products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility.We also again advise that if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at:[redacted]On December 5, 2014, the complainant or someone with access to the account contacted our support teams to inquire about restoring the site in question back to a specific date. At this time, the caller was informed that if GoDaddy did the restore on their behalf that there was a $149 restore fee. This fee was paid and our hosting teams worked diligently to restore the site in question.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has connected with our support teams to address the chargeback issues and the site has been un-suspended.EDUCATION:In the future, if the complainant does not want a full restore performed by GoDaddy on their behalf there, are other options available to the complainant to backup and restore their content. Below are links that may be beneficial to the complainant.Backing up Your Shared Hosting Account - [redacted]Restoring a Linux Hosting Account - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care team. As our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistance. Our customer was required to make any desired account preference updates or product cancellations. Again, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our system. If our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferences. Our customer had disputed the transaction with their financial provider. The domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s account. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2012...
our customer registered a domain for a 2-year term via online transaction. The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. On May 9, 2017 a voice message was left at the phone number on file requesting verification of these transactions with proper, legible credentials. Our customer did not respond to this request until after the cancellation of the domains in question. Should our customer wish to recover these domains they can contact our Customer Care Center directly for assistance. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2016 our customer purchased a cPanel hosting plan for a one...
month term via online transaction. That plan was set up. On December 28, 2016 our customer contacted our 24/7 customer care teams and indicated the wrong hosting plan had been purchased. The cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phone. This new plan was set up under a different domain name. On January 10, 2017 our customer contacted our 24/7 customer care teams and requested a recovery of content from the cancelled hosting plan. Our customer was correctly information a recovery was not an option. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plans. It is a customer responsibility to maintain their own website backups outside of our environment. Our customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ([redacted]). Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ([redacted]).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain name. Since, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessful. Followed by a refund initiation. Which is clearly the example of my case. Hence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards,[redacted].
Regards,
[redacted]
They sold my domain name, continued to bill me for hosting. Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing. How is that addressed in anything I signed?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:• July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:• June 23, 2015 4:51a.m. MST (30-day notice)• July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed.
Regards,
[redacted]
Hello...I have been hosted with GoDaddy for YEARS upon YEARS. $7.99 per month, so I do not have to worry about losing my data. It is auto renewed monthly. Payment was last made from April to May 23 for... $7.99. 3 months I got a notice stating my credit card was declined, and then a receipt. Then I got nothing. 8900 emails, 15 years hosting, I assume I'd get a text message, a phone call, an email with READ RECEIPT, *something* before 20 years of website content is DELETED with $80.00 restore fee, over ONE decline of $7.99. Storage is inexpensive and the cloud has ample storage. There is no excuse for deleting 20 years of someone's design data, holding it hostage over a payment not received in 25 days, without contacting the customer in some fashion besides an email there is no way to confirm was received. I also updated my email address to [redacted] several times, the emails are still being sent to [redacted]. Please refund the $80 and update your policy to grant *90* days to a customer, send a simple TEXT ALERT (everyone offers them now), and make a phone call, if payment not receiveddisk space is FAR from premium, and restore should be *very simple* for a company who's product is storage. Even this email from Revdex.com went into spam, and I almost missed it. Email rules, server issues, yahoo hacks, anything could have caused that email not to go through.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sent. Can godaddy.com provide the dates these emails were sent?
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online. On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately. A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team. EDUCATION:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide...
us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements up...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn May 2012 the complainant moved the domain to this account from another GoDaddy account through a Change of Account process. At that time, the domain name was set to a manual renewal setting. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference. On February 3, 2014 the complainant manually renewed their domain name for a one year term.Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain with the latest domain renewal and did so in a Good Faith effort to honor its agreements with the customer. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in the complainant’s success the complainant must also be responsible for their actions or lack thereof.GoDaddy sent renewal notices prior to the expiration date on:· December 24, 2014· January 23, 2015· February 22, 2015· March 9, 2015· March 19, 2015GoDaddy also sent notices after the expiration date on:· March 25, 2015· March 29, 2015· April 5, 2015On the day a domain name expires, in this case March 24, 2015, the complainant agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name. After an 18 day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain.The domain was cancelled out of the account on May 5, 2015 and notification was sent via email but the complainant did not reach out to our Customer Care team regarding the domain until May 18, 2015. At this time our Customer Care team offered to help the customer by waiving half of the redemption fee as a courtesy goodwill gesture to the complainant. The complainant declined the offer.GoDaddy also offers hosting services as a stand-alone product. The complainant has a hosting plan that was purchased on April 27, 2010 and has been set to automatically renew on a monthly basis since the original purchase. GoDaddy has done so in good faith to honor its agreements with the customer and their account preferences.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant would like to redeem the domain name we are glad to honor the Customer Care team’s offer to waive half of the redemption fee. This would allow the complainant to redeem the domain for $40 plus the cost of the domain renewal.The complainant can take advantage of this offer by reaching out to our office or by contacting our 24/7 Customer Care team at ###-###-####.We will be unable to accommodate the request for a refund on the complainant’s hosting as the service has and is working as intended.EDUCATION:The complainant may find the following GoDaddy support articles useful:What happens after domain names expire: https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Policy: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Melanie Van KlaverenOffice of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
I do not accept your "refund policy" that means absolutely nothing to me. I canceled the service, you continued to bill me for service that was no longer available to me. All it means when you say you have a 2day refund policy is that your policy is horrible and needs to be changed. I do not accept being charged monthly fees for a domain hosting for a domain I no longer owned. Aside from you taking the easy way out and saying its "policy" I want you to EXPLAIN to me why and how you can justify charging me money and for what? For instance I did not own the domain but was charged for the hosting so what if someone else bought the domain? I would continue to pay for their hosting? I did not even have ownership of the DOMAIN how can you charge for hosting it? There was nothing there to host! Don't just say it's your policy, explain from person to person how you justify that. And save me the "good faith effort" stuff because you are absolutely wrong and until I receive a refund I will continue to put complaints against your company.
Godaddy made Stripe the only option, when using their "online store", for processing credit cards. Godaddy obviously receives some sort of compensation in their partnership with Stripe. Therefore they are mutually responsible for the lack of customer service provided by Stripe and the dishonest way of doing business that Stripe/Godaddy maintains. We have provided a copy of an email that was meant to look like it came from Stripe. This "Scam" email further shows that Stripe/Godaddy is susceptible to hacking and that the inability to keep our information secure shows further the lacking of customer service and trust that Stripe/Godaddy offers!
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 2, 2015, our customer purchased the domain name in question for a two-year...
term via online transaction.On January 3, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question for an additional two-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple renewal notices prior to the expiration date, including on December 3, 2016 and December 28, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer has multiple customer accounts, and there are no noted interactions with our customer care in any of our customer’s accounts in July 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed during their interaction on January 15, 2017, that the domain in question is no longer refund-eligible.The domain in question is still set to automatic renewal. Our customer can use the steps at the following URL to disable automatic renewal: https://www.godaddy.com/help/turn-off-auto-renew-20008. Our customer can contact our customer care center if they need assistance with disabling this setting. We encourage our customer to review and manage their account settings in all accounts to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response that the GoDaddy products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility.We also again advise that if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at:[redacted]On December 5, 2014, the complainant or someone with access to the account contacted our support teams to inquire about restoring the site in question back to a specific date. At this time, the caller was informed that if GoDaddy did the restore on their behalf that there was a $149 restore fee. This fee was paid and our hosting teams worked diligently to restore the site in question.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has connected with our support teams to address the chargeback issues and the site has been un-suspended.EDUCATION:In the future, if the complainant does not want a full restore performed by GoDaddy on their behalf there, are other options available to the complainant to backup and restore their content. Below are links that may be beneficial to the complainant.Backing up Your Shared Hosting Account - [redacted]Restoring a Linux Hosting Account - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care team. As our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistance. Our customer was required to make any desired account preference updates or product cancellations. Again, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our system. If our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferences. Our customer had disputed the transaction with their financial provider. The domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s account. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2012...
our customer registered a domain for a 2-year term via online transaction. The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. On May 9, 2017 a voice message was left at the phone number on file requesting verification of these transactions with proper, legible credentials. Our customer did not respond to this request until after the cancellation of the domains in question. Should our customer wish to recover these domains they can contact our Customer Care Center directly for assistance. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, 2016 our customer purchased a cPanel hosting plan for a one...
month term via online transaction. That plan was set up. On December 28, 2016 our customer contacted our 24/7 customer care teams and indicated the wrong hosting plan had been purchased. The cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phone. This new plan was set up under a different domain name. On January 10, 2017 our customer contacted our 24/7 customer care teams and requested a recovery of content from the cancelled hosting plan. Our customer was correctly information a recovery was not an option. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plans. It is a customer responsibility to maintain their own website backups outside of our environment. Our customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ([redacted]). Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ([redacted]).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain name. Since, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessful. Followed by a refund initiation. Which is clearly the example of my case. Hence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards,[redacted].
Regards,
[redacted]
They sold my domain name, continued to bill me for hosting. Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing. How is that addressed in anything I signed?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:• July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:• June 23, 2015 4:51a.m. MST (30-day notice)• July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed.
Regards,
[redacted]
Hello...I have been hosted with GoDaddy for YEARS upon YEARS. $7.99 per month, so I do not have to worry about losing my data. It is auto renewed monthly. Payment was last made from April to May 23 for... $7.99. 3 months I got a notice stating my credit card was declined, and then a receipt. Then I got nothing. 8900 emails, 15 years hosting, I assume I'd get a text message, a phone call, an email with READ RECEIPT, *something* before 20 years of website content is DELETED with $80.00 restore fee, over ONE decline of $7.99. Storage is inexpensive and the cloud has ample storage. There is no excuse for deleting 20 years of someone's design data, holding it hostage over a payment not received in 25 days, without contacting the customer in some fashion besides an email there is no way to confirm was received. I also updated my email address to [redacted] several times, the emails are still being sent to [redacted]. Please refund the $80 and update your policy to grant *90* days to a customer, send a simple TEXT ALERT (everyone offers them now), and make a phone call, if payment not receiveddisk space is FAR from premium, and restore should be *very simple* for a company who's product is storage. Even this email from Revdex.com went into spam, and I almost missed it. Email rules, server issues, yahoo hacks, anything could have caused that email not to go through.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sent. Can godaddy.com provide the dates these emails were sent?
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online. On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately. A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team. EDUCATION:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide...
us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements up...
conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn May 2012 the complainant moved the domain to this account from another GoDaddy account through a Change of Account process. At that time, the domain name was set to a manual renewal setting. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference. On February 3, 2014 the complainant manually renewed their domain name for a one year term.Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain with the latest domain renewal and did so in a Good Faith effort to honor its agreements with the customer. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in the complainant’s success the complainant must also be responsible for their actions or lack thereof.GoDaddy sent renewal notices prior to the expiration date on:· December 24, 2014· January 23, 2015· February 22, 2015· March 9, 2015· March 19, 2015GoDaddy also sent notices after the expiration date on:· March 25, 2015· March 29, 2015· April 5, 2015On the day a domain name expires, in this case March 24, 2015, the complainant agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name. After an 18 day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain.The domain was cancelled out of the account on May 5, 2015 and notification was sent via email but the complainant did not reach out to our Customer Care team regarding the domain until May 18, 2015. At this time our Customer Care team offered to help the customer by waiving half of the redemption fee as a courtesy goodwill gesture to the complainant. The complainant declined the offer.GoDaddy also offers hosting services as a stand-alone product. The complainant has a hosting plan that was purchased on April 27, 2010 and has been set to automatically renew on a monthly basis since the original purchase. GoDaddy has done so in good faith to honor its agreements with the customer and their account preferences.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant would like to redeem the domain name we are glad to honor the Customer Care team’s offer to waive half of the redemption fee. This would allow the complainant to redeem the domain for $40 plus the cost of the domain renewal.The complainant can take advantage of this offer by reaching out to our office or by contacting our 24/7 Customer Care team at ###-###-####.We will be unable to accommodate the request for a refund on the complainant’s hosting as the service has and is working as intended.EDUCATION:The complainant may find the following GoDaddy support articles useful:What happens after domain names expire: https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Policy: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Melanie Van KlaverenOffice of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax