Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewals took place February 25, 2016. Our customer did not contact our support teams until March 29, 2016. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was LIED to and was guaranteed my website would be on the front page of [redacted] within a month. In fact, [redacted] hasnt even accepted my website after 90 days. When I called to complain, I was TOLD I was lied to by the cutomer service rep after the fact. The employee that pulled a classic bait and switch on me, conveniently was no longer with the company. I believe this to be completely unethical in the least and borderline illegal. I did not search out GODADDY for this service, they called me with the guarantee. If I treated customers like this, I wouldn't last long.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2017, our customer purchased a Website Builder Business Plus plan...
for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website. Our customer did not pay GoDaddy $300.00 for the purchase of the Website Builder product.Our customer reached out to our support teams regarding images showing up in on the mobile version of their website. As GoDaddy agents were able to duplicate and were not able to easily remove them, an escalation was created to have our advanced teams review and remove the images in question. However, our customer was able to identify that the images in question were the result of the embedded code on the site the customer was using.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The escalation was cancelled at the customer’s request, we have passed on their feedback and findings to the proper teams internally. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) We have no answer again on our latest emails to [redacted]@godaddy.com.We sent three latest emails to [redacted]@godaddy.com on 14 Jan 2015, 16 Jan 2015 and 22 Jan 2015 (subject [Incident ID: [redacted]] ). No answer. We waited 10 days and now I fill-in that response.2) I spoke with [redacted]@godaddy.com on 12 Jan 2015 and 14 Jan 2015 and we found that GoDaddy have technical problem in them affiliate system. We indicate it that problem not in fill-in data. Godaddy simple start to ignore our latest emails again, not resolve problem. a) We already provided our data and filled forms on GoDaddy website in 2014 year. We got some payments from Godaddy in 2014 on our [redacted] email, i.e. GoDaddy system paid us affiliate fee on our [redacted] email before.b) On 12 Jan 2015 and 14 Jan 2015 we two times! re-enter/re-fill payment form according GoDaddy instructions. Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manually. Because it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from 14 Jan 2015.Outstanding balance still not paid.I attached my email dated 16 Jan 2015 which I sent to Godaddy and didn't receive response yet.Best Regards[redacted]
Regards,
[redacted]
Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase. They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase. The page they referred to in this case was not the page viewed at time of purchase. The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase. Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question. Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway. Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it. Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of. This reduces my complaint to the status of a question and shows they still refuse to take me seriously. Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me. Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter. I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint. This complaint is not a question and this complaint has not been resolved as far as I am concerned.
NO you do not need to speak to me. Why are you refusing to do your job? I am unable to see or alter any code! Why does EVERYTHING have to be so difficult with you guys.Suggesting to change email is NOT troubleshooting, which I have done anyway and still did nothing.I do know this, I am paying for something that is NOT functioning, you refuse to even look at and repair code. This constitutes fraud and attorney general has been contacted.You have wasted enough of my time!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale. The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time. Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale. Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support. 7-Day Auctions utilize proxy bidding in much the same way as [redacted].com. You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain. Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support
Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016,...
our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On August 20, 2015 our customer was notified by GoDaddy’s Network Violations team that their hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files. File hosting services are designed to store large individual files or large collections of files. Shared web-hosting, as our customer had purchased, is designed and optimized to serve website pages as quickly and efficiently as possible. These accounts reside in a shared environment which have hardware and software limitations to protect both our hosting environment and other customers on our servers. Our customer was provided details on how to address these concerns, as they could directly impact the performance of the server. Improper hosting plan usage causes system latency, impacting not only the customer’s website but other customer websites on the same server. The notice informed our customer that on August 27, 2015, if they had not brought their account into compliance, their hosting plan would be suspended and/or content removed. Our customer was also informed that in the event content had to removed due to non-compliance, the removed content would not be restored to the hosting space. Our customer maintained full access to their hosting space to allow them to address the matter. No action was taken by our customer prior to this date to bring the hosting account into a compliant status, and our Network Violations team took the necessary action to suspend the hosting account in question. FTP access remained available to allow our customer access to their files so they could address the matter. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. While our Network Violations team has removed the offending content in question, the hosting account will not be reactivated until our Network Violations team has received the remaining requested information from the warning sent to our customer on September 29, 2015. If the customer is found to again be violating GoDaddy’s Hosting Agreement, the hosting account in question may be suspended without an option for re-instatement. If our Network Violations team finds that our customer is re-offending, we will suspend the hosting account without the option for re-instatement. EDUCATION: Our customer may find it useful to utilize a file storage service. GoDaddy offers Microsoft Office 365 email service for purchase which our customer may wish to review, as these products provide 1 TB of secure online storage for documents or files. Information can be found at the following URL: https://www.godaddy.com/business/office-365 Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, Terri H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at: [redacted] On April 1 2016, the complainant renewed their domain name for a five-year term and added GoDaddy’s Protected Registration while speaking with GoDaddy’s customer support teams. Later the same day, the complainant again contacted support to cancel the protected registration service. Protected Registration is a premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The service the complainant purchased functioned as advertised. The complainant has since submitted the necessary documents. The Protected Registration service was canceled and subsequently refunded on April 12, 2016. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website...
Builder plan, and an email plan via online transaction, each for a 1-year term. Our customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, 2017 and was properly informed the renewal transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was provided. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The proposed solution is completed, so I will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration length. Our customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicably. We would like to offer them a one year membership at no cost to our Discount Domain Club. Membership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspx. If our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be NOT satisfactory to me but will consider this complaint resolved. I just contacted [redacted]'s support when the issue is happening but since I have been on hold for almost 10 mins the issue got resolve just right after the rep answered my call. And once again, they don't know the reason why the server is down. Once again I was asked to contact them during or when the issue is happening. Oh and I spent 00:34:49 on call with them. The toll free number isn't working but the US number ###-###-#### is just fine. And they want me to call them when the issue is happening to catch the culprit. I HAVE TO CONTACT THEM BECAUSE THEY ARE NOT AWARE THAT THERE'S SOMETHING GOING ON IN THEIR SERVER. I even send an email (link to [redacted].**) to [redacted] to show her that sudden drop of user online means there's an issue with the website but she can't say anything because the issue isn't happening at the moment of our call. So I guess, I just have to let this pass and let them do their job.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2013 during an online transaction our customer purchased 2 domain...
names on an annual basis along with a Business Website Builder plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, 2016 our customer cancelled the auto-renewal function for the domain names in question. Subsequently these names expired on September 17, 2016 and were cancelled out of our customer’s account on October 29, 2016. On February 2, 2016 our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. We suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
I have received emails from Mike L[redacted] about my refund..I can not locate the refund he is referring to in his email. Like I stated before the credit card the refund was applied to is an expired mastercard. This credit card expired on 5/15. I have called all my active mastercards and I do not have a refund from GoDaddy. The services were purchased 11/15, so it was impossible for me to use the expired credit card to purchase these services. Obviously my account was not updated with the new credit card number and therefore I am left to try to find this refund....I would like a paper check from Go Daddy. I'm sure they can stop payment on "the refund" and issue me a paper check. I have forwarded all correspondence with Mr. L[redacted] to Marcia Garcia.
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewals took place February 25, 2016. Our customer did not contact our support teams until March 29, 2016. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was LIED to and was guaranteed my website would be on the front page of [redacted] within a month. In fact, [redacted] hasnt even accepted my website after 90 days. When I called to complain, I was TOLD I was lied to by the cutomer service rep after the fact. The employee that pulled a classic bait and switch on me, conveniently was no longer with the company. I believe this to be completely unethical in the least and borderline illegal. I did not search out GODADDY for this service, they called me with the guarantee. If I treated customers like this, I wouldn't last long.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2017, our customer purchased a Website Builder Business Plus plan...
for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website. Our customer did not pay GoDaddy $300.00 for the purchase of the Website Builder product.Our customer reached out to our support teams regarding images showing up in on the mobile version of their website. As GoDaddy agents were able to duplicate and were not able to easily remove them, an escalation was created to have our advanced teams review and remove the images in question. However, our customer was able to identify that the images in question were the result of the embedded code on the site the customer was using.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The escalation was cancelled at the customer’s request, we have passed on their feedback and findings to the proper teams internally. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) We have no answer again on our latest emails to [redacted]@godaddy.com.We sent three latest emails to [redacted]@godaddy.com on 14 Jan 2015, 16 Jan 2015 and 22 Jan 2015 (subject [Incident ID: [redacted]] ). No answer. We waited 10 days and now I fill-in that response.2) I spoke with [redacted]@godaddy.com on 12 Jan 2015 and 14 Jan 2015 and we found that GoDaddy have technical problem in them affiliate system. We indicate it that problem not in fill-in data. Godaddy simple start to ignore our latest emails again, not resolve problem. a) We already provided our data and filled forms on GoDaddy website in 2014 year. We got some payments from Godaddy in 2014 on our [redacted] email, i.e. GoDaddy system paid us affiliate fee on our [redacted] email before.b) On 12 Jan 2015 and 14 Jan 2015 we two times! re-enter/re-fill payment form according GoDaddy instructions. Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manually. Because it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from 14 Jan 2015.Outstanding balance still not paid.I attached my email dated 16 Jan 2015 which I sent to Godaddy and didn't receive response yet.Best Regards[redacted]
Regards,
[redacted]
Due to technical problems with your website forms please see my response attached as a PDF file.
Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase. They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase. The page they referred to in this case was not the page viewed at time of purchase. The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase. Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question. Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway. Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it. Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of. This reduces my complaint to the status of a question and shows they still refuse to take me seriously. Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me. Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter. I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint. This complaint is not a question and this complaint has not been resolved as far as I am concerned.
NO you do not need to speak to me. Why are you refusing to do your job? I am unable to see or alter any code! Why does EVERYTHING have to be so difficult with you guys.Suggesting to change email is NOT troubleshooting, which I have done anyway and still did nothing.I do know this, I am paying for something that is NOT functioning, you refuse to even look at and repair code. This constitutes fraud and attorney general has been contacted.You have wasted enough of my time!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale. The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time. Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale. Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support. 7-Day Auctions utilize proxy bidding in much the same way as [redacted].com. You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain. Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support
Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016,...
our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On August 20, 2015 our customer was notified by GoDaddy’s Network Violations team that their hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files. File hosting services are designed to store large individual files or large collections of files. Shared web-hosting, as our customer had purchased, is designed and optimized to serve website pages as quickly and efficiently as possible. These accounts reside in a shared environment which have hardware and software limitations to protect both our hosting environment and other customers on our servers. Our customer was provided details on how to address these concerns, as they could directly impact the performance of the server. Improper hosting plan usage causes system latency, impacting not only the customer’s website but other customer websites on the same server. The notice informed our customer that on August 27, 2015, if they had not brought their account into compliance, their hosting plan would be suspended and/or content removed. Our customer was also informed that in the event content had to removed due to non-compliance, the removed content would not be restored to the hosting space. Our customer maintained full access to their hosting space to allow them to address the matter. No action was taken by our customer prior to this date to bring the hosting account into a compliant status, and our Network Violations team took the necessary action to suspend the hosting account in question. FTP access remained available to allow our customer access to their files so they could address the matter. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. While our Network Violations team has removed the offending content in question, the hosting account will not be reactivated until our Network Violations team has received the remaining requested information from the warning sent to our customer on September 29, 2015. If the customer is found to again be violating GoDaddy’s Hosting Agreement, the hosting account in question may be suspended without an option for re-instatement. If our Network Violations team finds that our customer is re-offending, we will suspend the hosting account without the option for re-instatement. EDUCATION: Our customer may find it useful to utilize a file storage service. GoDaddy offers Microsoft Office 365 email service for purchase which our customer may wish to review, as these products provide 1 TB of secure online storage for documents or files. Information can be found at the following URL: https://www.godaddy.com/business/office-365 Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, Terri H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at: [redacted] On April 1 2016, the complainant renewed their domain name for a five-year term and added GoDaddy’s Protected Registration while speaking with GoDaddy’s customer support teams. Later the same day, the complainant again contacted support to cancel the protected registration service. Protected Registration is a premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The service the complainant purchased functioned as advertised. The complainant has since submitted the necessary documents. The Protected Registration service was canceled and subsequently refunded on April 12, 2016. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website...
Builder plan, and an email plan via online transaction, each for a 1-year term. Our customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, 2017 and was properly informed the renewal transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was provided. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The proposed solution is completed, so I will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. As mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration length. Our customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicably. We would like to offer them a one year membership at no cost to our Discount Domain Club. Membership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspx. If our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be NOT satisfactory to me but will consider this complaint resolved. I just contacted [redacted]'s support when the issue is happening but since I have been on hold for almost 10 mins the issue got resolve just right after the rep answered my call. And once again, they don't know the reason why the server is down. Once again I was asked to contact them during or when the issue is happening. Oh and I spent 00:34:49 on call with them. The toll free number isn't working but the US number ###-###-#### is just fine. And they want me to call them when the issue is happening to catch the culprit. I HAVE TO CONTACT THEM BECAUSE THEY ARE NOT AWARE THAT THERE'S SOMETHING GOING ON IN THEIR SERVER. I even send an email (link to [redacted].**) to [redacted] to show her that sudden drop of user online means there's an issue with the website but she can't say anything because the issue isn't happening at the moment of our call. So I guess, I just have to let this pass and let them do their job.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2013 during an online transaction our customer purchased 2 domain...
names on an annual basis along with a Business Website Builder plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, 2016 our customer cancelled the auto-renewal function for the domain names in question. Subsequently these names expired on September 17, 2016 and were cancelled out of our customer’s account on October 29, 2016. On February 2, 2016 our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. We suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
I have received emails from Mike L[redacted] about my refund..I can not locate the refund he is referring to in his email. Like I stated before the credit card the refund was applied to is an expired mastercard. This credit card expired on 5/15. I have called all my active mastercards and I do not have a refund from GoDaddy. The services were purchased 11/15, so it was impossible for me to use the expired credit card to purchase these services. Obviously my account was not updated with the new credit card number and therefore I am left to try to find this refund....I would like a paper check from Go Daddy. I'm sure they can stop payment on "the refund" and issue me a paper check. I have forwarded all correspondence with Mr. L[redacted] to Marcia Garcia.