Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website...
Builder plan, and an email plan via online transaction, each for a 1-year term. Our customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, 2017 and was properly informed the renewal transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was provided. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Hello...I have been hosted with GoDaddy for YEARS upon YEARS. $7.99 per month, so I do not have to worry about losing my data. It is auto renewed monthly. Payment was last made from April to May 23 for... $7.99. 3 months I got a notice stating my credit card was declined, and then a receipt. Then I got nothing. 8900 emails, 15 years hosting, I assume I'd get a text message, a phone call, an email with READ RECEIPT, *something* before 20 years of website content is DELETED with $80.00 restore fee, over ONE decline of $7.99. Storage is inexpensive and the cloud has ample storage. There is no excuse for deleting 20 years of someone's design data, holding it hostage over a payment not received in 25 days, without contacting the customer in some fashion besides an email there is no way to confirm was received. I also updated my email address to [redacted] several times, the emails are still being sent to [redacted]. Please refund the $80 and update your policy to grant *90* days to a customer, send a simple TEXT ALERT (everyone offers them now), and make a phone call, if payment not receiveddisk space is FAR from premium, and restore should be *very simple* for a company who's product is storage. Even this email from Revdex.com went into spam, and I almost missed it. Email rules, server issues, yahoo hacks, anything could have caused that email not to go through.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The proposed solution is completed, so I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale. The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time. Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale. Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support. 7-Day Auctions utilize proxy bidding in much the same way as [redacted].com. You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain. Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support
Regards,[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at: [redacted] On April 1 2016, the complainant renewed their domain name for a five-year term and added GoDaddy’s Protected Registration while speaking with GoDaddy’s customer support teams. Later the same day, the complainant again contacted support to cancel the protected registration service. Protected Registration is a premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The service the complainant purchased functioned as advertised. The complainant has since submitted the necessary documents. The Protected Registration service was canceled and subsequently refunded on April 12, 2016. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2013 during an online transaction our customer purchased 2 domain...
names on an annual basis along with a Business Website Builder plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, 2016 our customer cancelled the auto-renewal function for the domain names in question. Subsequently these names expired on September 17, 2016 and were cancelled out of our customer’s account on October 29, 2016. On February 2, 2016 our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. We suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
There was no notification received that my website would deleted. I am taking this to small claims for the full amount of damages received when the easy thing would have been to refund what I have been billed.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
They sold my domain name, continued to bill me for hosting. Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing. How is that addressed in anything I signed?
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ([redacted]). Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ([redacted]).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain name. Since, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessful. Followed by a refund initiation. Which is clearly the example of my case. Hence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards,[redacted].
Regards,
[redacted]
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide...
us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to
the concerns presented by our customer. We have reviewed this matter and would
like to present the following.The customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer sold a domain name via GoDaddy Auctions. GoDaddy Auctions is a marketplace for the
sale of Domain Names from one party to another. GoDaddy has attempted to pay
the customer; however, the Payee information our customer had provided is
invalid. Our auctions team has informed our customer of the required updates
that need to be made so we may attempt to re-issue payment. At this time, our customer has not taken
action to update their Payee information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service.Once our customer has updated their Payee information with
correct information and notifies our auctions team, payment may then be
re-issued.EDUCATION:Changing Payee Information -https://my.godaddy.com/help/changing-payee-information-1369Thank
you again for the opportunity to address and bring clarity to the concerns
presented by our customer.Kindest
regards,Mandy
O’[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2017, our customer purchased a Website Builder Business Plus plan...
for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website. Our customer did not pay GoDaddy $300.00 for the purchase of the Website Builder product.Our customer reached out to our support teams regarding images showing up in on the mobile version of their website. As GoDaddy agents were able to duplicate and were not able to easily remove them, an escalation was created to have our advanced teams review and remove the images in question. However, our customer was able to identify that the images in question were the result of the embedded code on the site the customer was using.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The escalation was cancelled at the customer’s request, we have passed on their feedback and findings to the proper teams internally. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online. On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately. A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team. EDUCATION:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
NO you do not need to speak to me. Why are you refusing to do your job? I am unable to see or alter any code! Why does EVERYTHING have to be so difficult with you guys.Suggesting to change email is NOT troubleshooting, which I have done anyway and still did nothing.I do know this, I am paying for something that is NOT functioning, you refuse to even look at and repair code. This constitutes fraud and attorney general has been contacted.You have wasted enough of my time!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was LIED to and was guaranteed my website would be on the front page of [redacted] within a month. In fact, [redacted] hasnt even accepted my website after 90 days. When I called to complain, I was TOLD I was lied to by the cutomer service rep after the fact. The employee that pulled a classic bait and switch on me, conveniently was no longer with the company. I believe this to be completely unethical in the least and borderline illegal. I did not search out GODADDY for this service, they called me with the guarantee. If I treated customers like this, I wouldn't last long.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website...
Builder plan, and an email plan via online transaction, each for a 1-year term. Our customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, 2017 and was properly informed the renewal transaction was beyond refund eligibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was provided. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Hello...I have been hosted with GoDaddy for YEARS upon YEARS. $7.99 per month, so I do not have to worry about losing my data. It is auto renewed monthly. Payment was last made from April to May 23 for... $7.99. 3 months I got a notice stating my credit card was declined, and then a receipt. Then I got nothing. 8900 emails, 15 years hosting, I assume I'd get a text message, a phone call, an email with READ RECEIPT, *something* before 20 years of website content is DELETED with $80.00 restore fee, over ONE decline of $7.99. Storage is inexpensive and the cloud has ample storage. There is no excuse for deleting 20 years of someone's design data, holding it hostage over a payment not received in 25 days, without contacting the customer in some fashion besides an email there is no way to confirm was received. I also updated my email address to [redacted] several times, the emails are still being sent to [redacted]. Please refund the $80 and update your policy to grant *90* days to a customer, send a simple TEXT ALERT (everyone offers them now), and make a phone call, if payment not receiveddisk space is FAR from premium, and restore should be *very simple* for a company who's product is storage. Even this email from Revdex.com went into spam, and I almost missed it. Email rules, server issues, yahoo hacks, anything could have caused that email not to go through.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The proposed solution is completed, so I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regarding [redacted]: It is very clear to me that the seller did in fact accept my offer, and even provided details when I voiced my concern about the site [redacted] being live (see email below), there was definitely communication between your auctions department and the seller AFTER I voiced my concern, I am also including an email from your support department showing that the seller did in fact accept my offer of $1000. Since those incidents, ANOTHER similar issue happened with [redacted], won the auction, made a payment, money stayed in escrow, and again I did not receive the domain into my account.=================================From: [redacted] <[redacted]>To: [redacted] <[redacted]>Sent: Tuesday, April 28, 2015 2:46 PMSubject: Re: [redacted] domain purchaseHello [redacted] -I spoke with the Auctions team and verified that it is a valid sale. The law firm shown is selling the domain as part of a settlement, so don't worry about the site that appears live at this time. Please go ahead and follow the payment instructions in the email that was sent to you to finalize the sale. Please let me know if there is anything more that I can assist with.Cheers!Thank You,[redacted]Inbound Sales and Support[redacted]===========================From: GoDaddy <[email protected]> To: [redacted] Sent: Wednesday, April 29, 2015 7:50 AM Subject: Update [Incident ID: [redacted]] - [redacted]Dear [redacted],Thank you for contacting AfterMarket Support. 7-Day Auctions utilize proxy bidding in much the same way as [redacted].com. You have the ability to enter the maximum price you are willing to pay for the domain, however, the price shown would not increase unless other bidders appear to compete for the domain. Then your bid would only go up incrementally, up to your maximum, to counter any other offers.In your particular case, your offer of $1,000 was submitted directly to the Seller and was accepted.?Please let us know if we can be of further assistance.Regards,[redacted]AfterMarket Support
Regards,[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at: [redacted] On April 1 2016, the complainant renewed their domain name for a five-year term and added GoDaddy’s Protected Registration while speaking with GoDaddy’s customer support teams. Later the same day, the complainant again contacted support to cancel the protected registration service. Protected Registration is a premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The service the complainant purchased functioned as advertised. The complainant has since submitted the necessary documents. The Protected Registration service was canceled and subsequently refunded on April 12, 2016. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2013 during an online transaction our customer purchased 2 domain...
names on an annual basis along with a Business Website Builder plan on a monthly basis. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.On October 21, 2016 our customer cancelled the auto-renewal function for the domain names in question. Subsequently these names expired on September 17, 2016 and were cancelled out of our customer’s account on October 29, 2016. On February 2, 2016 our customer contacted GoDaddy’s customer care team to request a refund of the four most recent renewals of their Website Builder Plan. Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility. We suggest our customer review our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
There was no notification received that my website would deleted. I am taking this to small claims for the full amount of damages received when the easy thing would have been to refund what I have been billed.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
They sold my domain name, continued to bill me for hosting. Then they didn't send my partial refund because I wanted the whole refund. So, they decided to do nothing. How is that addressed in anything I signed?
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...
On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Sir,The argument of the Business (GoDaddy.com, LLC) clearly states that an error took place in their internal process while registering the domain in my name ([redacted]). Because of the error, either on the part of the "numerous third partysystems" through which Godaddy makes its multiple inquiries or on the part of Godaddy itself, I was able to successfully register the domain name ([redacted]).Thus, my argument being that the domain name should not have been shown as available for sale in the first place.If the business is right in its stand, then it will become extremely difficult for consumers to purchase a domain name. Since, a domain will be available for sale at one moment and after successfully completing the transaction with consideration a notice will appear which will indicate the registration has been unsuccessful. Followed by a refund initiation. Which is clearly the example of my case. Hence, I completely disapprove the Business's stand and request Revdex.com to take appropriate action in this regard.Regards,[redacted].
Regards,
[redacted]
Due to technical problems with your website forms please see my response attached as a PDF file.
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide...
us with account specific details, we will gladly investigate their concerns further.They are welcome to reach out to our office at [email protected] with any additional information.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to
the concerns presented by our customer. We have reviewed this matter and would
like to present the following.The customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer sold a domain name via GoDaddy Auctions. GoDaddy Auctions is a marketplace for the
sale of Domain Names from one party to another. GoDaddy has attempted to pay
the customer; however, the Payee information our customer had provided is
invalid. Our auctions team has informed our customer of the required updates
that need to be made so we may attempt to re-issue payment. At this time, our customer has not taken
action to update their Payee information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service.Once our customer has updated their Payee information with
correct information and notifies our auctions team, payment may then be
re-issued.EDUCATION:Changing Payee Information -https://my.godaddy.com/help/changing-payee-information-1369Thank
you again for the opportunity to address and bring clarity to the concerns
presented by our customer.Kindest
regards,Mandy
O’[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 1, 2017, our customer purchased a Website Builder Business Plus plan...
for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product used to construct a website. Our customer did not pay GoDaddy $300.00 for the purchase of the Website Builder product.Our customer reached out to our support teams regarding images showing up in on the mobile version of their website. As GoDaddy agents were able to duplicate and were not able to easily remove them, an escalation was created to have our advanced teams review and remove the images in question. However, our customer was able to identify that the images in question were the result of the embedded code on the site the customer was using.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The escalation was cancelled at the customer’s request, we have passed on their feedback and findings to the proper teams internally. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· Universal Terms of ServiceThe latest version of these agreements can be found at[redacted]On October 5, 2014 the complainant purchased a UCC SSL for a 2 year term online. On January 22, 2015 the complainant cancelled the SSL product and then also revoked the certificate online. During the process of revoking an SSL it is clear this action cannot be undone and includes information on the difference between a Re-key of a certificate and revoking a certificate. The following is provided before you can select the option to revoke an SSL within our system:“When you revoke a certificate, your site becomes unsecured immediately. A revoked certificate can’t be reissued. Revoke a certificate only if you want to permanently delete it.Don’t revoke a certificate if your private key has been lost or compromised. Re-Key your certificate instead.”The complainant did not reach out to our Customer Care for support until after the SSL Certificate had already been cancelled and revoked. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If a customer revokes an SSL Certificate we do provide a partial refund to them as GoDaddy cannot recoup the full cost once a certificate has been issued. In this case we did provide the complainant with a partial refund as applicable.We also provided the complainant with accurate information regarding the limitations of being able to reinstate a certificate once it has been revoked; prior to it being revoked and upon contacting our Customer Care team. EDUCATION:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260[redacted]This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
NO you do not need to speak to me. Why are you refusing to do your job? I am unable to see or alter any code! Why does EVERYTHING have to be so difficult with you guys.Suggesting to change email is NOT troubleshooting, which I have done anyway and still did nothing.I do know this, I am paying for something that is NOT functioning, you refuse to even look at and repair code. This constitutes fraud and attorney general has been contacted.You have wasted enough of my time!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I was LIED to and was guaranteed my website would be on the front page of [redacted] within a month. In fact, [redacted] hasnt even accepted my website after 90 days. When I called to complain, I was TOLD I was lied to by the cutomer service rep after the fact. The employee that pulled a classic bait and switch on me, conveniently was no longer with the company. I believe this to be completely unethical in the least and borderline illegal. I did not search out GODADDY for this service, they called me with the guarantee. If I treated customers like this, I wouldn't last long.
Regards,
[redacted]