Thank you for the opportunity to address our customer’s additional concerns. The chargeback in question has been settled, and as of this time, our customer also directly provided additional documentation from their financial institution. This has allowed our payment processing teams to investigate with GoDaddy’s payment gateway provider, and locate the funds in question. These funds must be returned by check, which has been requested. Our customer will need to allow 6 to 8 weeks for the check to be processed and mailed to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be NOT satisfactory to me but will consider this complaint resolved. I just contacted [redacted]'s support when the issue is happening but since I have been on hold for almost 10 mins the issue got resolve just right after the rep answered my call. And once again, they don't know the reason why the server is down. Once again I was asked to contact them during or when the issue is happening. Oh and I spent 00:34:49 on call with them. The toll free number isn't working but the US number ###-###-#### is just fine. And they want me to call them when the issue is happening to catch the culprit. I HAVE TO CONTACT THEM BECAUSE THEY ARE NOT AWARE THAT THERE'S SOMETHING GOING ON IN THEIR SERVER. I even send an email (link to [redacted].**) to [redacted] to show her that sudden drop of user online means there's an issue with the website but she can't say anything because the issue isn't happening at the moment of our call. So I guess, I just have to let this pass and let them do their job.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:• July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:• June 23, 2015 4:51a.m. MST (30-day notice)• July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On August 20, 2015 our customer was notified by GoDaddy’s Network Violations team that their hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files. File hosting services are designed to store large individual files or large collections of files. Shared web-hosting, as our customer had purchased, is designed and optimized to serve website pages as quickly and efficiently as possible. These accounts reside in a shared environment which have hardware and software limitations to protect both our hosting environment and other customers on our servers. Our customer was provided details on how to address these concerns, as they could directly impact the performance of the server. Improper hosting plan usage causes system latency, impacting not only the customer’s website but other customer websites on the same server. The notice informed our customer that on August 27, 2015, if they had not brought their account into compliance, their hosting plan would be suspended and/or content removed. Our customer was also informed that in the event content had to removed due to non-compliance, the removed content would not be restored to the hosting space. Our customer maintained full access to their hosting space to allow them to address the matter. No action was taken by our customer prior to this date to bring the hosting account into a compliant status, and our Network Violations team took the necessary action to suspend the hosting account in question. FTP access remained available to allow our customer access to their files so they could address the matter. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. While our Network Violations team has removed the offending content in question, the hosting account will not be reactivated until our Network Violations team has received the remaining requested information from the warning sent to our customer on September 29, 2015. If the customer is found to again be violating GoDaddy’s Hosting Agreement, the hosting account in question may be suspended without an option for re-instatement. If our Network Violations team finds that our customer is re-offending, we will suspend the hosting account without the option for re-instatement. EDUCATION: Our customer may find it useful to utilize a file storage service. GoDaddy offers Microsoft Office 365 email service for purchase which our customer may wish to review, as these products provide 1 TB of secure online storage for documents or files. Information can be found at the following URL: https://www.godaddy.com/business/office-365 Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, Terri H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase. They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase. The page they referred to in this case was not the page viewed at time of purchase. The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase. Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question. Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway. Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it. Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of. This reduces my complaint to the status of a question and shows they still refuse to take me seriously. Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me. Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter. I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint. This complaint is not a question and this complaint has not been resolved as far as I am concerned.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 3, 2014 the complainant purchased a Domain Name Transfer and Economy Windows Shared Hosting Plan during an online transaction. The complainant designated a 1 year term for their Domain Name (that was in an expired status at the time of transfer), and a two year term for their hosting plan.On March 12, 2014 as a onetime exception the complainant was provided with a refund for the cost of their Domain Name Transfer. The domain was expired at the time of transfer thus, the date of expiration and subsequent renewal was reflected correctly.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Domain Name in question on February 22, 2015 and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• November 23, 2014• December 23, 2014• January 22, 2015• February 6. 2015• February 16, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy does not arbitrarily change the pricing related to product renewals. Nor can we continue to absorb the cost of the complainants Domain Name registration.EDUCATION:The complaint can find information regarding GoDaddy’s Domain Name Pricing on the page referenced in this link: https://www.godaddy.com/domains/domain-name-search.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
"Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer"What account preferences? The one that says auto-renew but doesn't let me see for how long you will auto-renew my domain for? The one when I click auto renew it tries to get me to renew for 1 or 2 years (making it seem like a 1 year renewal like usual)? These are just deceptive business practices. You give me NO way to tell how long my renewal will go for (or change it) from this dashboard, but you still try to say "Per our customer's account preferences""GoDaddy sent renewal notices prior to the expiration date on..."As you can see in the attached images the emails make it sound like I will NOT renew and NOT keep my domain UNLESS I update my CC information. These aren't Renewal notices, where it has information about the renewal... these are notices that GoDaddy wants an updated CC. These are two COMPLETELY different things and completely different call to actions for your customers. Again NO WHERE does it say GoDaddy will renew my domain for 5 years"These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility"If account management is a customer responsibility, then it's GoDaddy's responsibility to make all the information necessary available on the account manager. Everything indicated that renewal will NOT be for 5 years. ALL emails you mentioned NEVER even mention the 5 years auto renewal. So how is the customer supposed to know? GoDaddy MUST make this information available to the customer and not hidden from our dashboard and ONLY available to your own customer service reps. That comes off as GoDaddy is purposely hiding this information from customers
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 30, 2017, our customer contacted our Social Media Team with a request to...
use a discount code for a domain renewal. The customer was advised to continue to work with our Customer Care for promotional code requests. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was advised while speaking to our Customer Care team that the promotional code in question will not work for domain renewals. Our Customer was given accurate information with regard to the coupon code they were attempting to use and we were unable to apply this code to a domain renewal. On April 6, 2017, our customer contacted our Customer Care and was offered a 20% discount toward the renewal of their domain. Our customer accepted and renewed their domain. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Johnee D[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at https://www.godaddy.com/legal-agreements.aspxOur customer originally purchased their hosting on March 4, 2016, for a six-month term via online transaction. On March 7, 2016, our customer canceled this product, and was refunded to In-Store Credit, available for future purchases with GoDaddy. Later the same day, our customer utilized the In-Store Credit to purchase 4 additional domains, private registration, and a certified domain add-on service.Additionally, GoDaddy has been unable to locate the interaction in question, and all purchases within this account have been completed online, without the assistance of our support teams, utilizing payment methods chosen by our customer. As our customer's account preferences indicate they do not wish to have their products automatically renewed, no additional automatic payments have been attempted by GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.All applicable refunds have been refunded to the customer. Any overdraft fees our customer may have incurred are ultimately out of GoDaddy's direct control, and our customer will need to work with their financial institution for further assistance. Our customer may find the following help articles useful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its previous response. We have attempted to work with the complainant to the best of our ability and satisfy their design needs. The changes made directly to the site by the complainant have caused it to display incorrectly, and if the complainant wishes to have GoDaddy’s Professional Web Design team make changes to the site, allotted updated time must be utilized. Furthermore, as the project has been completed, the complainant is not eligible for a refund, as stated in GoDaddy’s refund policy. The complainant had numerous options to request changes to the site prior to completion.EDUCATION:The complainant may find the following article from GoDaddy’s help center informational:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
This is false information from the office of the CEO that “the complainant is not a Go Daddy customer.” Our company has been with Go Daddy since 2009. I am appalled that Go Daddy, yet again, would state false information. This is continuous with Go Daddy. We have 6-7 products and 4 domains with your company. The office of the CEO said that they received a complaint in June regarding unauthorized charges. It appears, again, that this was not properly looked into because the chargebacks did not happen in June. I called to inquire about my already canceled account in June. The chargeback happened in May when Go Daddy charged a yearly subscription on another account that we have with them without our permission that caused an overdraft fee. When I contacted Go Daddy about this issue, they assured me it would be corrected. Instead of correcting the issue, several days later, Go Daddy charged my account again. This charge too was not authorized and led me to file a complaint with my bank. While filing that complaint my bank made an error. Once again, the service was canceled and we have an email that shows this from Go Daddy, yet the office of the CEO said we had 20 days free. I never received three emails that said failed attempt. If you sent an email saying the account was canceled, why would you try to bill a canceled account? Furthermore, why are you continuously trying to charge my account when I call to pay manually? I do not have any of my accounts on auto pay, as you all also stated in you response. Go Daddy still has yet to give me credit for canceling the service before the full 30-days was up to renew. The only account that was reinstated for this error was the email. But, they refuse to reinstate the website builder even though both accounts were affected by my bank’s error. Go Daddy has not updated my billing to reflect they have been compensated. They should not be allowed to cancel my service and keep my monthly payment.
I never revived notice until I received my credit card bill with the charge. My email address is on Godaddy’s web server. I never received written notice in the mail as well. I feel I should receive a refund or a credit. If Godaddy’s does not change its standing on this manner I will seek council on this matter. Also I will separate on our 10+ year partnership.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed...
regularly. Included was a personal 1GB email credit, provided at no cost with the domain. Contrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage available. On January 9 and 29, 2018, our customer reached out to our support teams to inquire on email space concerns. Our support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentral. While we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan. • Upgrade storage on their existing plan, as they had done on March 29, 2017. • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archive. Our support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party website. Our customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site. In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional 3 months of service to their GoCentral Business plan. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy was instructed to automatically renew the products in question to honor our agreements with our customer. GoDaddy does not arbitrarily change the auto-renewal settings for our customers. Additionally, notices were sent to the customer prior to renewal as well as a receipt after expiration.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 30, 2015, our customer purchased a domain name, Website Builder plan,...
and a Starter Email Plan for a 1-year term via online transaction. On May 23, 2016 our customer cancelled their domain name from their account but did not cancel their Website Builder or Starter Email plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on September 20, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Additionally, notices were sent to the email address on file immediately after renewal. GoDaddy provides its customers full control over renewal settings and customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the refunds requested were beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired. On May 16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate. Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Since the original purchase of the Dedicated Server, our customer has paid approximately $50 to $60 per month for renewal. The amount paid by our customer for the upgrade in this case, $6.08, would not renew most GoDaddy monthly shared hosting plans, let alone a dedicated server product.As a one-time exception, GoDaddy has extended our customer’s dedicated server for a one month term. Our customer is solely responsible for any future renewals or upgrades of the products in their account, and no further exceptions will be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy.com LLC has missed the mark. Although, we did come to agreement on the additional charges levied. GoDaddy.com LLC has failed to completely restore my website.I have attached to this rejection response, a snapshot of my website homepage as restored by GoDaddy.com LLC. As you can see, the majority of the home page is missing. Before it was dismantled it contained before and after photos of my completed projects and a narrative about what my company does.'What happened to my home page content? I would like it to be restored to its original condition and content.
Thank you for the opportunity to address our customer’s additional concerns. The chargeback in question has been settled, and as of this time, our customer also directly provided additional documentation from their financial institution. This has allowed our payment processing teams to investigate with GoDaddy’s payment gateway provider, and locate the funds in question. These funds must be returned by check, which has been requested. Our customer will need to allow 6 to 8 weeks for the check to be processed and mailed to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be NOT satisfactory to me but will consider this complaint resolved. I just contacted [redacted]'s support when the issue is happening but since I have been on hold for almost 10 mins the issue got resolve just right after the rep answered my call. And once again, they don't know the reason why the server is down. Once again I was asked to contact them during or when the issue is happening. Oh and I spent 00:34:49 on call with them. The toll free number isn't working but the US number ###-###-#### is just fine. And they want me to call them when the issue is happening to catch the culprit. I HAVE TO CONTACT THEM BECAUSE THEY ARE NOT AWARE THAT THERE'S SOMETHING GOING ON IN THEIR SERVER. I even send an email (link to [redacted].**) to [redacted] to show her that sudden drop of user online means there's an issue with the website but she can't say anything because the issue isn't happening at the moment of our call. So I guess, I just have to let this pass and let them do their job.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of UseThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On July 23, 2014 our customer purchased two domain name registrations, two email plans, and a hosting plan via two online transactions. Each product was purchased for a one-year term, period ending July 23, 2015.On July 23, 2015 and July 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names, email plans, and hosting plan and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice for the email plans and hosting plan prior to the expiration date on:• July 13, 2015 9:55am MST (10-day notice). GoDaddy sent renewal notices, per ICANN policy, for the domain names prior to the expiration date on:• June 23, 2015 4:51a.m. MST (30-day notice)• July 18, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The automatic renewal was not disabled on the products in question until August 2015 and our customer care centers were not contacted to assist with a cancellation or refund. If our customer no longer wished to utilize the email and hosting plans, they can cancel these services and we will issue a refund of the unused time. The domain names are not eligible for refund at this time. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Help:Our friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following. Our customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On August 20, 2015 our customer was notified by GoDaddy’s Network Violations team that their hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files. File hosting services are designed to store large individual files or large collections of files. Shared web-hosting, as our customer had purchased, is designed and optimized to serve website pages as quickly and efficiently as possible. These accounts reside in a shared environment which have hardware and software limitations to protect both our hosting environment and other customers on our servers. Our customer was provided details on how to address these concerns, as they could directly impact the performance of the server. Improper hosting plan usage causes system latency, impacting not only the customer’s website but other customer websites on the same server. The notice informed our customer that on August 27, 2015, if they had not brought their account into compliance, their hosting plan would be suspended and/or content removed. Our customer was also informed that in the event content had to removed due to non-compliance, the removed content would not be restored to the hosting space. Our customer maintained full access to their hosting space to allow them to address the matter. No action was taken by our customer prior to this date to bring the hosting account into a compliant status, and our Network Violations team took the necessary action to suspend the hosting account in question. FTP access remained available to allow our customer access to their files so they could address the matter. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. While our Network Violations team has removed the offending content in question, the hosting account will not be reactivated until our Network Violations team has received the remaining requested information from the warning sent to our customer on September 29, 2015. If the customer is found to again be violating GoDaddy’s Hosting Agreement, the hosting account in question may be suspended without an option for re-instatement. If our Network Violations team finds that our customer is re-offending, we will suspend the hosting account without the option for re-instatement. EDUCATION: Our customer may find it useful to utilize a file storage service. GoDaddy offers Microsoft Office 365 email service for purchase which our customer may wish to review, as these products provide 1 TB of secure online storage for documents or files. Information can be found at the following URL: https://www.godaddy.com/business/office-365 Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, Terri H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase. They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase. The page they referred to in this case was not the page viewed at time of purchase. The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase. Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question. Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway. Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it. Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of. This reduces my complaint to the status of a question and shows they still refuse to take me seriously. Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me. Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter. I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint. This complaint is not a question and this complaint has not been resolved as far as I am concerned.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 3, 2014 the complainant purchased a Domain Name Transfer and Economy Windows Shared Hosting Plan during an online transaction. The complainant designated a 1 year term for their Domain Name (that was in an expired status at the time of transfer), and a two year term for their hosting plan.On March 12, 2014 as a onetime exception the complainant was provided with a refund for the cost of their Domain Name Transfer. The domain was expired at the time of transfer thus, the date of expiration and subsequent renewal was reflected correctly.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Domain Name in question on February 22, 2015 and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• November 23, 2014• December 23, 2014• January 22, 2015• February 6. 2015• February 16, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy does not arbitrarily change the pricing related to product renewals. Nor can we continue to absorb the cost of the complainants Domain Name registration.EDUCATION:The complaint can find information regarding GoDaddy’s Domain Name Pricing on the page referenced in this link: https://www.godaddy.com/domains/domain-name-search.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
"Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer"What account preferences? The one that says auto-renew but doesn't let me see for how long you will auto-renew my domain for? The one when I click auto renew it tries to get me to renew for 1 or 2 years (making it seem like a 1 year renewal like usual)? These are just deceptive business practices. You give me NO way to tell how long my renewal will go for (or change it) from this dashboard, but you still try to say "Per our customer's account preferences""GoDaddy sent renewal notices prior to the expiration date on..."As you can see in the attached images the emails make it sound like I will NOT renew and NOT keep my domain UNLESS I update my CC information. These aren't Renewal notices, where it has information about the renewal... these are notices that GoDaddy wants an updated CC. These are two COMPLETELY different things and completely different call to actions for your customers. Again NO WHERE does it say GoDaddy will renew my domain for 5 years"These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility"If account management is a customer responsibility, then it's GoDaddy's responsibility to make all the information necessary available on the account manager. Everything indicated that renewal will NOT be for 5 years. ALL emails you mentioned NEVER even mention the 5 years auto renewal. So how is the customer supposed to know? GoDaddy MUST make this information available to the customer and not hidden from our dashboard and ONLY available to your own customer service reps. That comes off as GoDaddy is purposely hiding this information from customers
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 30, 2017, our customer contacted our Social Media Team with a request to...
use a discount code for a domain renewal. The customer was advised to continue to work with our Customer Care for promotional code requests. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was advised while speaking to our Customer Care team that the promotional code in question will not work for domain renewals. Our Customer was given accurate information with regard to the coupon code they were attempting to use and we were unable to apply this code to a domain renewal. On April 6, 2017, our customer contacted our Customer Care and was offered a 20% discount toward the renewal of their domain. Our customer accepted and renewed their domain. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Johnee D[redacted] Office of the CEO - GoDaddy
I was lied to and go daddy did not fix anything even though I was told it would be fixed. I had to fix it
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at https://www.godaddy.com/legal-agreements.aspxOur customer originally purchased their hosting on March 4, 2016, for a six-month term via online transaction. On March 7, 2016, our customer canceled this product, and was refunded to In-Store Credit, available for future purchases with GoDaddy. Later the same day, our customer utilized the In-Store Credit to purchase 4 additional domains, private registration, and a certified domain add-on service.Additionally, GoDaddy has been unable to locate the interaction in question, and all purchases within this account have been completed online, without the assistance of our support teams, utilizing payment methods chosen by our customer. As our customer's account preferences indicate they do not wish to have their products automatically renewed, no additional automatic payments have been attempted by GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.All applicable refunds have been refunded to the customer. Any overdraft fees our customer may have incurred are ultimately out of GoDaddy's direct control, and our customer will need to work with their financial institution for further assistance. Our customer may find the following help articles useful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its previous response. We have attempted to work with the complainant to the best of our ability and satisfy their design needs. The changes made directly to the site by the complainant have caused it to display incorrectly, and if the complainant wishes to have GoDaddy’s Professional Web Design team make changes to the site, allotted updated time must be utilized. Furthermore, as the project has been completed, the complainant is not eligible for a refund, as stated in GoDaddy’s refund policy. The complainant had numerous options to request changes to the site prior to completion.EDUCATION:The complainant may find the following article from GoDaddy’s help center informational:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
This is false information from the office of the CEO that “the complainant is not a Go Daddy customer.” Our company has been with Go Daddy since 2009. I am appalled that Go Daddy, yet again, would state false information. This is continuous with Go Daddy. We have 6-7 products and 4 domains with your company. The office of the CEO said that they received a complaint in June regarding unauthorized charges. It appears, again, that this was not properly looked into because the chargebacks did not happen in June. I called to inquire about my already canceled account in June. The chargeback happened in May when Go Daddy charged a yearly subscription on another account that we have with them without our permission that caused an overdraft fee. When I contacted Go Daddy about this issue, they assured me it would be corrected. Instead of correcting the issue, several days later, Go Daddy charged my account again. This charge too was not authorized and led me to file a complaint with my bank. While filing that complaint my bank made an error. Once again, the service was canceled and we have an email that shows this from Go Daddy, yet the office of the CEO said we had 20 days free. I never received three emails that said failed attempt. If you sent an email saying the account was canceled, why would you try to bill a canceled account? Furthermore, why are you continuously trying to charge my account when I call to pay manually? I do not have any of my accounts on auto pay, as you all also stated in you response. Go Daddy still has yet to give me credit for canceling the service before the full 30-days was up to renew. The only account that was reinstated for this error was the email. But, they refuse to reinstate the website builder even though both accounts were affected by my bank’s error. Go Daddy has not updated my billing to reflect they have been compensated. They should not be allowed to cancel my service and keep my monthly payment.
I never revived notice until I received my credit card bill with the charge. My email address is on Godaddy’s web server. I never received written notice in the mail as well. I feel I should receive a refund or a credit. If Godaddy’s does not change its standing on this manner I will seek council on this matter. Also I will separate on our 10+ year partnership.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed...
regularly. Included was a personal 1GB email credit, provided at no cost with the domain. Contrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage available. On January 9 and 29, 2018, our customer reached out to our support teams to inquire on email space concerns. Our support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentral. While we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan. • Upgrade storage on their existing plan, as they had done on March 29, 2017. • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archive. Our support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party website. Our customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site. In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional 3 months of service to their GoCentral Business plan. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy was instructed to automatically renew the products in question to honor our agreements with our customer. GoDaddy does not arbitrarily change the auto-renewal settings for our customers. Additionally, notices were sent to the customer prior to renewal as well as a receipt after expiration.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 30, 2015, our customer purchased a domain name, Website Builder plan,...
and a Starter Email Plan for a 1-year term via online transaction. On May 23, 2016 our customer cancelled their domain name from their account but did not cancel their Website Builder or Starter Email plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on September 20, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Additionally, notices were sent to the email address on file immediately after renewal. GoDaddy provides its customers full control over renewal settings and customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the refunds requested were beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired. On May 16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate. Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Since the original purchase of the Dedicated Server, our customer has paid approximately $50 to $60 per month for renewal. The amount paid by our customer for the upgrade in this case, $6.08, would not renew most GoDaddy monthly shared hosting plans, let alone a dedicated server product.As a one-time exception, GoDaddy has extended our customer’s dedicated server for a one month term. Our customer is solely responsible for any future renewals or upgrades of the products in their account, and no further exceptions will be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy.com LLC has missed the mark. Although, we did come to agreement on the additional charges levied. GoDaddy.com LLC has failed to completely restore my website.I have attached to this rejection response, a snapshot of my website homepage as restored by GoDaddy.com LLC. As you can see, the majority of the home page is missing. Before it was dismantled it contained before and after photos of my completed projects and a narrative about what my company does.'What happened to my home page content? I would like it to be restored to its original condition and content.