Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website...
Builder for a one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired. On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016. Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee. There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy
GoDaddy's explanation is not accurate and not even plausible. GoDaddy's said my website renewal declined. [redacted] has no record of this. It is a lie. I have no communication saying it was declined or asking to correct it.2. On July 21 [redacted] sent were 3 payments to GoDaddy, for $10.56, and 2 for $151.94 - so it looks like they charged double, 3. They said I renewed for one month in July 2016. I would not have renewed for a month. I believed I renewed for a year as I always have. That was their error. 4. GoDaddy said they sent multiple notices. I checked my archives and have many renewal notices for my domain names - not as consequential as a website. Names were written boldly in CAPS in subject line and text,. I also got frequent phone messages warning me of the expiration with the number to call back. 5. By contrast, I receive not one call or message about the drastic measure of deleting my entire website, and the email I found had no mention at all of the name [redacted] - so it was not clear what the message was about. 6.A friend of a friend of mine also had his website deleted by GoDaddy, but he was able to retrieve his. So it may be a problem. All of these reasons together demonstrate that GoDaddy's excuses were dishonest, inaccurate and not plausible - and I any case very bad business practice to delete a website without explicit knowledge and approval from the person who is depending on it. Thank you for your efforts to correct this. Sincerely, Diane P[redacted]
Thank you for the opportunity to address our customer’s additional concerns. The chargeback in question has been settled, and as of this time, our customer also directly provided additional documentation from their financial institution. This has allowed our payment processing teams to investigate with GoDaddy’s payment gateway provider, and locate the funds in question. These funds must be returned by check, which has been requested. Our customer will need to allow 6 to 8 weeks for the check to be processed and mailed to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
There was no notification received that my website would deleted. I am taking this to small claims for the full amount of damages received when the easy thing would have been to refund what I have been billed.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to
the concerns presented by our customer. We have reviewed this matter and would
like to present the following.The customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer sold a domain name via GoDaddy Auctions. GoDaddy Auctions is a marketplace for the
sale of Domain Names from one party to another. GoDaddy has attempted to pay
the customer; however, the Payee information our customer had provided is
invalid. Our auctions team has informed our customer of the required updates
that need to be made so we may attempt to re-issue payment. At this time, our customer has not taken
action to update their Payee information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service.Once our customer has updated their Payee information with
correct information and notifies our auctions team, payment may then be
re-issued.EDUCATION:Changing Payee Information -https://my.godaddy.com/help/changing-payee-information-1369Thank
you again for the opportunity to address and bring clarity to the concerns
presented by our customer.Kindest
regards,Mandy
O’[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired. On May 16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate. Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER. THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION. *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*. I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS. Since, I did not file this request it appeared the request was from a third-party or outside vendor. This is an internal corporate operation function of which I should not have been notified unless it required my knowledge. When you set up a name you assume and it does state the name will sit for the period you have requested. This is changed when you employ a new service for web hosting functions from a new vendor or from them. This is ridiculous in the IT WORLD and they know it. Thank you.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Since the original purchase of the Dedicated Server, our customer has paid approximately $50 to $60 per month for renewal. The amount paid by our customer for the upgrade in this case, $6.08, would not renew most GoDaddy monthly shared hosting plans, let alone a dedicated server product.As a one-time exception, GoDaddy has extended our customer’s dedicated server for a one month term. Our customer is solely responsible for any future renewals or upgrades of the products in their account, and no further exceptions will be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party website. Our customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site. In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional 3 months of service to their GoCentral Business plan. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I never revived notice until I received my credit card bill with the charge. My email address is on Godaddy’s web server. I never received written notice in the mail as well. I feel I should receive a refund or a credit. If Godaddy’s does not change its standing on this manner I will seek council on this matter. Also I will separate on our 10+ year partnership.
Thank you for the opportunity to address our customer’s additional concerns. Codes are not required to transfer hosting services to a new provider. Our customer simply needs to update the nameservers for their domain to ones provided by their new hosting provider. According to our records, no effort has been made to update these settings by our customer from within their account since our original response. The codes referenced by our customer are needed to transfer the registration of the domain. To receive these codes, our customer’s domain contact information must be valid. As mentioned in our original response, our customer attempted to update the contact information for their domains on December 2, 2016, however, they were unable to complete the required verification for the changes to take effect. Our original response also explained that GoDaddy has updated the verification process for changes made to domain contact information. No attempts have been made by our customer to update the domain’s contact information since our original response. GoDaddy is not preventing our customer from switching their service provider for hosting or domain registration. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
This is false information from the office of the CEO that “the complainant is not a Go Daddy customer.” Our company has been with Go Daddy since 2009. I am appalled that Go Daddy, yet again, would state false information. This is continuous with Go Daddy. We have 6-7 products and 4 domains with your company. The office of the CEO said that they received a complaint in June regarding unauthorized charges. It appears, again, that this was not properly looked into because the chargebacks did not happen in June. I called to inquire about my already canceled account in June. The chargeback happened in May when Go Daddy charged a yearly subscription on another account that we have with them without our permission that caused an overdraft fee. When I contacted Go Daddy about this issue, they assured me it would be corrected. Instead of correcting the issue, several days later, Go Daddy charged my account again. This charge too was not authorized and led me to file a complaint with my bank. While filing that complaint my bank made an error. Once again, the service was canceled and we have an email that shows this from Go Daddy, yet the office of the CEO said we had 20 days free. I never received three emails that said failed attempt. If you sent an email saying the account was canceled, why would you try to bill a canceled account? Furthermore, why are you continuously trying to charge my account when I call to pay manually? I do not have any of my accounts on auto pay, as you all also stated in you response. Go Daddy still has yet to give me credit for canceling the service before the full 30-days was up to renew. The only account that was reinstated for this error was the email. But, they refuse to reinstate the website builder even though both accounts were affected by my bank’s error. Go Daddy has not updated my billing to reflect they have been compensated. They should not be allowed to cancel my service and keep my monthly payment.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at https://www.godaddy.com/legal-agreements.aspxOur customer originally purchased their hosting on March 4, 2016, for a six-month term via online transaction. On March 7, 2016, our customer canceled this product, and was refunded to In-Store Credit, available for future purchases with GoDaddy. Later the same day, our customer utilized the In-Store Credit to purchase 4 additional domains, private registration, and a certified domain add-on service.Additionally, GoDaddy has been unable to locate the interaction in question, and all purchases within this account have been completed online, without the assistance of our support teams, utilizing payment methods chosen by our customer. As our customer's account preferences indicate they do not wish to have their products automatically renewed, no additional automatic payments have been attempted by GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.All applicable refunds have been refunded to the customer. Any overdraft fees our customer may have incurred are ultimately out of GoDaddy's direct control, and our customer will need to work with their financial institution for further assistance. Our customer may find the following help articles useful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its previous response. We have attempted to work with the complainant to the best of our ability and satisfy their design needs. The changes made directly to the site by the complainant have caused it to display incorrectly, and if the complainant wishes to have GoDaddy’s Professional Web Design team make changes to the site, allotted updated time must be utilized. Furthermore, as the project has been completed, the complainant is not eligible for a refund, as stated in GoDaddy’s refund policy. The complainant had numerous options to request changes to the site prior to completion.EDUCATION:The complainant may find the following article from GoDaddy’s help center informational:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 3, 2014 the complainant purchased a Domain Name Transfer and Economy Windows Shared Hosting Plan during an online transaction. The complainant designated a 1 year term for their Domain Name (that was in an expired status at the time of transfer), and a two year term for their hosting plan.On March 12, 2014 as a onetime exception the complainant was provided with a refund for the cost of their Domain Name Transfer. The domain was expired at the time of transfer thus, the date of expiration and subsequent renewal was reflected correctly.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Domain Name in question on February 22, 2015 and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• November 23, 2014• December 23, 2014• January 22, 2015• February 6. 2015• February 16, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy does not arbitrarily change the pricing related to product renewals. Nor can we continue to absorb the cost of the complainants Domain Name registration.EDUCATION:The complaint can find information regarding GoDaddy’s Domain Name Pricing on the page referenced in this link: https://www.godaddy.com/domains/domain-name-search.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy was instructed to automatically renew the products in question to honor our agreements with our customer. GoDaddy does not arbitrarily change the auto-renewal settings for our customers. Additionally, notices were sent to the customer prior to renewal as well as a receipt after expiration.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 30, 2015, our customer purchased a domain name, Website Builder plan,...
and a Starter Email Plan for a 1-year term via online transaction. On May 23, 2016 our customer cancelled their domain name from their account but did not cancel their Website Builder or Starter Email plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on September 20, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Additionally, notices were sent to the email address on file immediately after renewal. GoDaddy provides its customers full control over renewal settings and customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the refunds requested were beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer is correct in stating that they have unlimited bandwidth usage and storage. However, this does not mean they can store any and all files on their hosting account, as any storage they utilize must be for files for their website, not for a file repository/storage medium. Again, web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has removed the files in question. Additionally, as an exception to our refund policy, the unused months on our customer's hosting account have been refunded to the original payment method. Their web hosting is set to expire on November 4, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
1) The domains that are in question were on separate account, which was NOT provided Billing information or authorization to merge and be billed through additional customer accounts2) Customer Canceled those domains on original account NEVER gave permission to renew on different account orally or in writing or merge accounts.3) With out consent of customer, Go daddy merged those domains with another active account, which did have active payment on file4) Go daddy was contacted when charge occurred to again to cancel those domains & website builder, which also included the domain as well as proof ofagreement on Godaddy's admittance that domains account were merged with out consent and NOT an agreed upon to be charged as that would have had to occur on first original account, they offered a refund, which was never processed to my Bank account.5) Several days later, on the un-authorized account, domain names were charged for 2 years for $79, with NO consent and having already been canceled on previous account and admittance by Go daddy they were in the wrong by merging accounts. 6) Only in Go Daddy's computers ,NOT IN MY BANK, was a refund ever obtained for website builder and NOT attempt to refund the domain named even in their computers has been made. I even offered to email PROOF of bank statement no monies received, which was declined by GO Daddy. Therefore , since monies were taken from unauthorized account refund is STILL D7)
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2016 our customer purchased Facelift; a website design service. GoDaddy...
offers Facelift to its customers who need to move from our Website Builder version 6 to our Website Builder version 7 and would like to pay to have someone make that move on their behalf.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Facelift team is one which is only accessible via email. They do not offer phone support. Our Facelift team reached out to our customer on July 7, 2016 with regard to the website build, but have yet to hear back. If our customer has questions or concerns pertaining to this service, they will need to reach out to that team directly at [redacted]@godaddy.com. Per GoDaddy’s Refund Policy, Facelift is not eligible for refund once the build has been completed, which is the case for our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website...
Builder for a one month term through the GoDaddy Website. This was subsequently renewed by our customer on a monthly basis. On June 8, 2016, per our customer’s account preferences their Website Builder plan expired. On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days in a suspended status. GoDaddy provided 20 total days of hosting service without payment prior to cancellation on June 28, 2016. Our customer did not contact our support until after the cancellation. Account management is a customer responsibility.GoDaddy charges $60.00 to restore website builder accounts. This fee helps offset expense incurred performing data recovery. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a fee. Customers also have the option to rebuild their website if they do not wish to pay the restore fee. There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO - GoDaddy
GoDaddy's explanation is not accurate and not even plausible. GoDaddy's said my website renewal declined. [redacted] has no record of this. It is a lie. I have no communication saying it was declined or asking to correct it.2. On July 21 [redacted] sent were 3 payments to GoDaddy, for $10.56, and 2 for $151.94 - so it looks like they charged double, 3. They said I renewed for one month in July 2016. I would not have renewed for a month. I believed I renewed for a year as I always have. That was their error. 4. GoDaddy said they sent multiple notices. I checked my archives and have many renewal notices for my domain names - not as consequential as a website. Names were written boldly in CAPS in subject line and text,. I also got frequent phone messages warning me of the expiration with the number to call back. 5. By contrast, I receive not one call or message about the drastic measure of deleting my entire website, and the email I found had no mention at all of the name [redacted] - so it was not clear what the message was about. 6.A friend of a friend of mine also had his website deleted by GoDaddy, but he was able to retrieve his. So it may be a problem. All of these reasons together demonstrate that GoDaddy's excuses were dishonest, inaccurate and not plausible - and I any case very bad business practice to delete a website without explicit knowledge and approval from the person who is depending on it. Thank you for your efforts to correct this. Sincerely, Diane P[redacted]
Thank you for the opportunity to address our customer’s additional concerns. The chargeback in question has been settled, and as of this time, our customer also directly provided additional documentation from their financial institution. This has allowed our payment processing teams to investigate with GoDaddy’s payment gateway provider, and locate the funds in question. These funds must be returned by check, which has been requested. Our customer will need to allow 6 to 8 weeks for the check to be processed and mailed to them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
There was no notification received that my website would deleted. I am taking this to small claims for the full amount of damages received when the easy thing would have been to refund what I have been billed.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to
the concerns presented by our customer. We have reviewed this matter and would
like to present the following.The customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer sold a domain name via GoDaddy Auctions. GoDaddy Auctions is a marketplace for the
sale of Domain Names from one party to another. GoDaddy has attempted to pay
the customer; however, the Payee information our customer had provided is
invalid. Our auctions team has informed our customer of the required updates
that need to be made so we may attempt to re-issue payment. At this time, our customer has not taken
action to update their Payee information. RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service.Once our customer has updated their Payee information with
correct information and notifies our auctions team, payment may then be
re-issued.EDUCATION:Changing Payee Information -https://my.godaddy.com/help/changing-payee-information-1369Thank
you again for the opportunity to address and bring clarity to the concerns
presented by our customer.Kindest
regards,Mandy
O’[redacted]Office of
the CEO - [email protected][redacted]Scottsdale,
AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting business...
with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted]On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same day. When an SSL is activated it is tied to a specific domain for the life cycle of the credit. Per our customers account preferences the SSL Certificate was renewed automatically in November of 2011, 2012 and 2013 however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domain. We request the renewal 30 days prior to ensure the customer does not experience downtime or loss of service. Despite the billing cycles our customer did not activate the renewal credit from 2011-2014 and as a result the previously issued SSL Certificate expired. On May 16, 2014, our customer activated the renewal credit from 2013 which caused the billing cycle to be different. Due to the customer activating the credit after the expiration date of the Certificate the renewal will take place 120 days prior to the current expiration of the issued Certificate which is May 16, 2016. However, the renewal will take place on January 16, 2016 (which is the 120 days prior). Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office left a voicemail for the customer and sent a follow up email. As a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate. Please allow 5 to 7 days for this to reflect with their financial institution. Education:Renewing your SSL Certificate[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER. THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION. *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*. I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS. Since, I did not file this request it appeared the request was from a third-party or outside vendor. This is an internal corporate operation function of which I should not have been notified unless it required my knowledge. When you set up a name you assume and it does state the name will sit for the period you have requested. This is changed when you employ a new service for web hosting functions from a new vendor or from them. This is ridiculous in the IT WORLD and they know it. Thank you.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Since the original purchase of the Dedicated Server, our customer has paid approximately $50 to $60 per month for renewal. The amount paid by our customer for the upgrade in this case, $6.08, would not renew most GoDaddy monthly shared hosting plans, let alone a dedicated server product.As a one-time exception, GoDaddy has extended our customer’s dedicated server for a one month term. Our customer is solely responsible for any future renewals or upgrades of the products in their account, and no further exceptions will be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Our customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party website. Our customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site. In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional 3 months of service to their GoCentral Business plan. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I never revived notice until I received my credit card bill with the charge. My email address is on Godaddy’s web server. I never received written notice in the mail as well. I feel I should receive a refund or a credit. If Godaddy’s does not change its standing on this manner I will seek council on this matter. Also I will separate on our 10+ year partnership.
Thank you for the opportunity to address our customer’s additional concerns. Codes are not required to transfer hosting services to a new provider. Our customer simply needs to update the nameservers for their domain to ones provided by their new hosting provider. According to our records, no effort has been made to update these settings by our customer from within their account since our original response. The codes referenced by our customer are needed to transfer the registration of the domain. To receive these codes, our customer’s domain contact information must be valid. As mentioned in our original response, our customer attempted to update the contact information for their domains on December 2, 2016, however, they were unable to complete the required verification for the changes to take effect. Our original response also explained that GoDaddy has updated the verification process for changes made to domain contact information. No attempts have been made by our customer to update the domain’s contact information since our original response. GoDaddy is not preventing our customer from switching their service provider for hosting or domain registration. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
This is false information from the office of the CEO that “the complainant is not a Go Daddy customer.” Our company has been with Go Daddy since 2009. I am appalled that Go Daddy, yet again, would state false information. This is continuous with Go Daddy. We have 6-7 products and 4 domains with your company. The office of the CEO said that they received a complaint in June regarding unauthorized charges. It appears, again, that this was not properly looked into because the chargebacks did not happen in June. I called to inquire about my already canceled account in June. The chargeback happened in May when Go Daddy charged a yearly subscription on another account that we have with them without our permission that caused an overdraft fee. When I contacted Go Daddy about this issue, they assured me it would be corrected. Instead of correcting the issue, several days later, Go Daddy charged my account again. This charge too was not authorized and led me to file a complaint with my bank. While filing that complaint my bank made an error. Once again, the service was canceled and we have an email that shows this from Go Daddy, yet the office of the CEO said we had 20 days free. I never received three emails that said failed attempt. If you sent an email saying the account was canceled, why would you try to bill a canceled account? Furthermore, why are you continuously trying to charge my account when I call to pay manually? I do not have any of my accounts on auto pay, as you all also stated in you response. Go Daddy still has yet to give me credit for canceling the service before the full 30-days was up to renew. The only account that was reinstated for this error was the email. But, they refuse to reinstate the website builder even though both accounts were affected by my bank’s error. Go Daddy has not updated my billing to reflect they have been compensated. They should not be allowed to cancel my service and keep my monthly payment.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...
at https://www.godaddy.com/legal-agreements.aspxOur customer originally purchased their hosting on March 4, 2016, for a six-month term via online transaction. On March 7, 2016, our customer canceled this product, and was refunded to In-Store Credit, available for future purchases with GoDaddy. Later the same day, our customer utilized the In-Store Credit to purchase 4 additional domains, private registration, and a certified domain add-on service.Additionally, GoDaddy has been unable to locate the interaction in question, and all purchases within this account have been completed online, without the assistance of our support teams, utilizing payment methods chosen by our customer. As our customer's account preferences indicate they do not wish to have their products automatically renewed, no additional automatic payments have been attempted by GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.All applicable refunds have been refunded to the customer. Any overdraft fees our customer may have incurred are ultimately out of GoDaddy's direct control, and our customer will need to work with their financial institution for further assistance. Our customer may find the following help articles useful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Find your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its previous response. We have attempted to work with the complainant to the best of our ability and satisfy their design needs. The changes made directly to the site by the complainant have caused it to display incorrectly, and if the complainant wishes to have GoDaddy’s Professional Web Design team make changes to the site, allotted updated time must be utilized. Furthermore, as the project has been completed, the complainant is not eligible for a refund, as stated in GoDaddy’s refund policy. The complainant had numerous options to request changes to the site prior to completion.EDUCATION:The complainant may find the following article from GoDaddy’s help center informational:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 3, 2014 the complainant purchased a Domain Name Transfer and Economy Windows Shared Hosting Plan during an online transaction. The complainant designated a 1 year term for their Domain Name (that was in an expired status at the time of transfer), and a two year term for their hosting plan.On March 12, 2014 as a onetime exception the complainant was provided with a refund for the cost of their Domain Name Transfer. The domain was expired at the time of transfer thus, the date of expiration and subsequent renewal was reflected correctly.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Domain Name in question on February 22, 2015 and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• November 23, 2014• December 23, 2014• January 22, 2015• February 6. 2015• February 16, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy does not arbitrarily change the pricing related to product renewals. Nor can we continue to absorb the cost of the complainants Domain Name registration.EDUCATION:The complaint can find information regarding GoDaddy’s Domain Name Pricing on the page referenced in this link: https://www.godaddy.com/domains/domain-name-search.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy was instructed to automatically renew the products in question to honor our agreements with our customer. GoDaddy does not arbitrarily change the auto-renewal settings for our customers. Additionally, notices were sent to the customer prior to renewal as well as a receipt after expiration.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 30, 2015, our customer purchased a domain name, Website Builder plan,...
and a Starter Email Plan for a 1-year term via online transaction. On May 23, 2016 our customer cancelled their domain name from their account but did not cancel their Website Builder or Starter Email plan. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on September 20, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Additionally, notices were sent to the email address on file immediately after renewal. GoDaddy provides its customers full control over renewal settings and customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was properly informed the refunds requested were beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer is correct in stating that they have unlimited bandwidth usage and storage. However, this does not mean they can store any and all files on their hosting account, as any storage they utilize must be for files for their website, not for a file repository/storage medium. Again, web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has removed the files in question. Additionally, as an exception to our refund policy, the unused months on our customer's hosting account have been refunded to the original payment method. Their web hosting is set to expire on November 4, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
1) The domains that are in question were on separate account, which was NOT provided Billing information or authorization to merge and be billed through additional customer accounts2) Customer Canceled those domains on original account NEVER gave permission to renew on different account orally or in writing or merge accounts.3) With out consent of customer, Go daddy merged those domains with another active account, which did have active payment on file4) Go daddy was contacted when charge occurred to again to cancel those domains & website builder, which also included the domain as well as proof ofagreement on Godaddy's admittance that domains account were merged with out consent and NOT an agreed upon to be charged as that would have had to occur on first original account, they offered a refund, which was never processed to my Bank account.5) Several days later, on the un-authorized account, domain names were charged for 2 years for $79, with NO consent and having already been canceled on previous account and admittance by Go daddy they were in the wrong by merging accounts. 6) Only in Go Daddy's computers ,NOT IN MY BANK, was a refund ever obtained for website builder and NOT attempt to refund the domain named even in their computers has been made. I even offered to email PROOF of bank statement no monies received, which was declined by GO Daddy. Therefore , since monies were taken from unauthorized account refund is STILL D7)
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2016 our customer purchased Facelift; a website design service. GoDaddy...
offers Facelift to its customers who need to move from our Website Builder version 6 to our Website Builder version 7 and would like to pay to have someone make that move on their behalf.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Facelift team is one which is only accessible via email. They do not offer phone support. Our Facelift team reached out to our customer on July 7, 2016 with regard to the website build, but have yet to hear back. If our customer has questions or concerns pertaining to this service, they will need to reach out to that team directly at [redacted]@godaddy.com. Per GoDaddy’s Refund Policy, Facelift is not eligible for refund once the build has been completed, which is the case for our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy