Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 30, 2017, our customer contacted our Social Media Team with a request to...
use a discount code for a domain renewal. The customer was advised to continue to work with our Customer Care for promotional code requests. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was advised while speaking to our Customer Care team that the promotional code in question will not work for domain renewals. Our Customer was given accurate information with regard to the coupon code they were attempting to use and we were unable to apply this code to a domain renewal. On April 6, 2017, our customer contacted our Customer Care and was offered a 20% discount toward the renewal of their domain. Our customer accepted and renewed their domain. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Johnee D[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. On November 29, 2015 our customer purchased their domain name for a one-year term via online transaction. On January 7, 1016 a validated third party, not our customer, contacted our 24/7 customer care teams with questions about hosting options. The caller’s options were reviewed and a Website Builder plan was purchased for a five year term. Again, no reference was made to the domain name previously purchased and it was made clear no additional charges would be made with regard to the Website Builder plan until its renewal date from years from date of purchase. If our customer wishes to maintain the domain name, it will need to be renewed on or before its renewal date. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar. Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain. The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains. Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar. The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015,...
GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy.com LLC has missed the mark. Although, we did come to agreement on the additional charges levied. GoDaddy.com LLC has failed to completely restore my website.I have attached to this rejection response, a snapshot of my website homepage as restored by GoDaddy.com LLC. As you can see, the majority of the home page is missing. Before it was dismantled it contained before and after photos of my completed projects and a narrative about what my company does.'What happened to my home page content? I would like it to be restored to its original condition and content.
"Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer"What account preferences? The one that says auto-renew but doesn't let me see for how long you will auto-renew my domain for? The one when I click auto renew it tries to get me to renew for 1 or 2 years (making it seem like a 1 year renewal like usual)? These are just deceptive business practices. You give me NO way to tell how long my renewal will go for (or change it) from this dashboard, but you still try to say "Per our customer's account preferences""GoDaddy sent renewal notices prior to the expiration date on..."As you can see in the attached images the emails make it sound like I will NOT renew and NOT keep my domain UNLESS I update my CC information. These aren't Renewal notices, where it has information about the renewal... these are notices that GoDaddy wants an updated CC. These are two COMPLETELY different things and completely different call to actions for your customers. Again NO WHERE does it say GoDaddy will renew my domain for 5 years"These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility"If account management is a customer responsibility, then it's GoDaddy's responsibility to make all the information necessary available on the account manager. Everything indicated that renewal will NOT be for 5 years. ALL emails you mentioned NEVER even mention the 5 years auto renewal. So how is the customer supposed to know? GoDaddy MUST make this information available to the customer and not hidden from our dashboard and ONLY available to your own customer service reps. That comes off as GoDaddy is purposely hiding this information from customers
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed...
regularly. Included was a personal 1GB email credit, provided at no cost with the domain. Contrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage available. On January 9 and 29, 2018, our customer reached out to our support teams to inquire on email space concerns. Our support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentral. While we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan. • Upgrade storage on their existing plan, as they had done on March 29, 2017. • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archive. Our support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do it. When I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $599.50 to my credit card which was the original payment method. GoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay things. I've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• [redacted] Terms of UseOn January 12 2015, our customer reached out to our support teams to inquire how to get their [redacted] 365 email plan to work with [redacted] 2007. During this interaction, our customer was informed that [redacted] has a patch available that needs to be installed before [redacted] 365 email will work within [redacted] 2007. If the patch did not work, it may be due to many factors up to, but not including: internal network issues, a corrupt user profile, the customer’s antivirus/malware protection may be running, or they need the latest service pack updates for [redacted]. Additionally, [redacted] 2007 only supports one [redacted] 365 or Exchange email address to be set up. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.EDUCATION: The following links may be of benefit to our customer and their particular concern.Updating [redacted] 2007 and 2010 to Work with [redacted] 365 - [redacted]Set up email in [redacted] 2007 - [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]
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Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2016, our customer purchased a Search Engine Visibility plan for a...
one-year term via online transaction. On May 10, 2017, in accordance with our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on April 30, 2017. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. We also sent an order confirmation email on May 10, 2017. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy was not contacted until this product was no longer eligible for a refund, as a one-time exception to our policy we have canceled the service and refunded the transaction. Our customer can expect to see the funds returned to the payment method within the next 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22,...
2015 our customer purchased GoDaddy’s Web Store Design for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. On June 25, 2015 our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in question. The customer opted to continue the build process. On August 10, 2015 GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was received. As the customer did not respond, the site was published on August 25, 2015 and the customer was notified via email. On November 19, 2015, our customer requested the Professional Web Design Team to add 850 products to the Web Store. Each customer purchasing a Web Store Design receives 6 hours of update time to use over a 12-month period. This request was well beyond the allotted time. Our customer did not want to pay additional fees to have GoDaddy make the update. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needs. On November 23, 2014, our customer was provided 16 months of additional hosting service for any misunderstanding. Per GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted]. Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] 5/7/15I canceled the hosting for that domain name not the doamin name itself. Also, as of 5/6/15 I received an email from godaddy.com that shows the domain should still be in my possesion. please note email below and a copy of said email in the attachmentWHOIS DATA REMINDER POLICY24/7 Support: ###-###-####ICANN Whois Data Reminder PolicyPlease update your contact information.Dear [redacted], It's that time of year. Because you are the administrative contact for the following domain names registered at GoDaddy as of 5/6/2015, ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we ask you to review your contact data and make any changes necessary. [redacted] Review/Update your contact information nowIf you find that your domain contact data is current and accurate, there's no need to take action. If, however, your domain contact information is inaccurate, you must correct it. (Under ICANN and ccTLD WHOIS rules and the terms of your registration agreement, PROVIDING FALSE CONTACT INFORMATION CAN BE GROUNDS FOR DOMAIN NAME CANCELLATION.) To review the ICANN policy, visit: [redacted] If you have questions or believe you received this email in error, call 24/7 Support at ###-###-####. If needed, your Domain Information Key is [redacted]. Sincerely, GoDaddy Domain Support Thank You
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome. EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 13, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names and did so in a good faith effort to honor its agreements with the customer. Contrary to our customer’s understanding, GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.When our customer had contacted our support teams with their refund request, the domains were in a status that did not allow cancellation and subsequent refund. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them. The matter was resolved on February 13, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. The renewal transaction in question is eligible for a full refund, provided the domain names are canceled within 45-days of their expiration. Our customer may contact our 24 hour Customer Care Center at [redacted] for assistance with canceling the services and receiving the desired refund. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failed. At no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration. My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it. I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of charge. Thank you. [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information...
associated with most of their domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in question. Our agent instructed our customer to email our review 60 department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" status. Our customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes our customer's privacy very seriously. Other than as...
described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide customer information to others without express permission. Our customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan. Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged. However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 30, 2017, our customer contacted our Social Media Team with a request to...
use a discount code for a domain renewal. The customer was advised to continue to work with our Customer Care for promotional code requests. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was advised while speaking to our Customer Care team that the promotional code in question will not work for domain renewals. Our Customer was given accurate information with regard to the coupon code they were attempting to use and we were unable to apply this code to a domain renewal. On April 6, 2017, our customer contacted our Customer Care and was offered a 20% discount toward the renewal of their domain. Our customer accepted and renewed their domain. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Johnee D[redacted] Office of the CEO - GoDaddy
I was lied to and go daddy did not fix anything even though I was told it would be fixed. I had to fix it
Thank you for the opportunity to address our customer’s additional concerns. On November 29, 2015 our customer purchased their domain name for a one-year term via online transaction. On January 7, 1016 a validated third party, not our customer, contacted our 24/7 customer care teams with questions about hosting options. The caller’s options were reviewed and a Website Builder plan was purchased for a five year term. Again, no reference was made to the domain name previously purchased and it was made clear no additional charges would be made with regard to the Website Builder plan until its renewal date from years from date of purchase. If our customer wishes to maintain the domain name, it will need to be renewed on or before its renewal date. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar. Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain. The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains. Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar. The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015,...
GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
GoDaddy.com LLC has missed the mark. Although, we did come to agreement on the additional charges levied. GoDaddy.com LLC has failed to completely restore my website.I have attached to this rejection response, a snapshot of my website homepage as restored by GoDaddy.com LLC. As you can see, the majority of the home page is missing. Before it was dismantled it contained before and after photos of my completed projects and a narrative about what my company does.'What happened to my home page content? I would like it to be restored to its original condition and content.
"Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain at expiration and did so on February 1, 2017, in a good faith effort to honor its agreements with our customer"What account preferences? The one that says auto-renew but doesn't let me see for how long you will auto-renew my domain for? The one when I click auto renew it tries to get me to renew for 1 or 2 years (making it seem like a 1 year renewal like usual)? These are just deceptive business practices. You give me NO way to tell how long my renewal will go for (or change it) from this dashboard, but you still try to say "Per our customer's account preferences""GoDaddy sent renewal notices prior to the expiration date on..."As you can see in the attached images the emails make it sound like I will NOT renew and NOT keep my domain UNLESS I update my CC information. These aren't Renewal notices, where it has information about the renewal... these are notices that GoDaddy wants an updated CC. These are two COMPLETELY different things and completely different call to actions for your customers. Again NO WHERE does it say GoDaddy will renew my domain for 5 years"These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility"If account management is a customer responsibility, then it's GoDaddy's responsibility to make all the information necessary available on the account manager. Everything indicated that renewal will NOT be for 5 years. ALL emails you mentioned NEVER even mention the 5 years auto renewal. So how is the customer supposed to know? GoDaddy MUST make this information available to the customer and not hidden from our dashboard and ONLY available to your own customer service reps. That comes off as GoDaddy is purposely hiding this information from customers
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2008, our customer purchased a domain name, which has renewed...
regularly. Included was a personal 1GB email credit, provided at no cost with the domain. Contrary to our customer’s understanding, this plan has never had unlimited storage.On March 29, 2017, our customer upgraded storage space for the free email credit with the assistance of our support teams, due to utilizing the 1GB storage available. On January 9 and 29, 2018, our customer reached out to our support teams to inquire on email space concerns. Our support teams attempted to provide possible solutions, but our customer indicated they did not want to discuss the solutions and disconnected the calls.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding website concerns, we understand frustrations with having to rebuild a site with each new Website Builder, feedback that our developers have taken into account with GoCentral. While we cannot compensate for lost time and revenue, as a gesture of goodwill we have added six months to the GoCentral Plan at no cost.In regards to our customer’s email concerns, they do have options:• Upgrade to an unlimited storage plan. • Upgrade storage on their existing plan, as they had done on March 29, 2017. • Delete and purge unnecessary emails from email folders and the trash folder to free up space, as Workspace Email is not intended as an archive. Our support teams are available to assist with any of these options and questions on upgrading.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do it. When I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $599.50 to my credit card which was the original payment method. GoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay things. I've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• [redacted] Terms of UseOn January 12 2015, our customer reached out to our support teams to inquire how to get their [redacted] 365 email plan to work with [redacted] 2007. During this interaction, our customer was informed that [redacted] has a patch available that needs to be installed before [redacted] 365 email will work within [redacted] 2007. If the patch did not work, it may be due to many factors up to, but not including: internal network issues, a corrupt user profile, the customer’s antivirus/malware protection may be running, or they need the latest service pack updates for [redacted]. Additionally, [redacted] 2007 only supports one [redacted] 365 or Exchange email address to be set up. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.EDUCATION: The following links may be of benefit to our customer and their particular concern.Updating [redacted] 2007 and 2010 to Work with [redacted] 365 - [redacted]Set up email in [redacted] 2007 - [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]
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Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2016, our customer purchased a Search Engine Visibility plan for a...
one-year term via online transaction. On May 10, 2017, in accordance with our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on April 30, 2017. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. We also sent an order confirmation email on May 10, 2017. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy was not contacted until this product was no longer eligible for a refund, as a one-time exception to our policy we have canceled the service and refunded the transaction. Our customer can expect to see the funds returned to the payment method within the next 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22,...
2015 our customer purchased GoDaddy’s Web Store Design for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. On June 25, 2015 our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in question. The customer opted to continue the build process. On August 10, 2015 GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was received. As the customer did not respond, the site was published on August 25, 2015 and the customer was notified via email. On November 19, 2015, our customer requested the Professional Web Design Team to add 850 products to the Web Store. Each customer purchasing a Web Store Design receives 6 hours of update time to use over a 12-month period. This request was well beyond the allotted time. Our customer did not want to pay additional fees to have GoDaddy make the update. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needs. On November 23, 2014, our customer was provided 16 months of additional hosting service for any misunderstanding. Per GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted]. Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] 5/7/15I canceled the hosting for that domain name not the doamin name itself. Also, as of 5/6/15 I received an email from godaddy.com that shows the domain should still be in my possesion. please note email below and a copy of said email in the attachmentWHOIS DATA REMINDER POLICY24/7 Support: ###-###-####ICANN Whois Data Reminder PolicyPlease update your contact information.Dear [redacted], It's that time of year. Because you are the administrative contact for the following domain names registered at GoDaddy as of 5/6/2015, ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we ask you to review your contact data and make any changes necessary. [redacted] Review/Update your contact information nowIf you find that your domain contact data is current and accurate, there's no need to take action. If, however, your domain contact information is inaccurate, you must correct it. (Under ICANN and ccTLD WHOIS rules and the terms of your registration agreement, PROVIDING FALSE CONTACT INFORMATION CAN BE GROUNDS FOR DOMAIN NAME CANCELLATION.) To review the ICANN policy, visit: [redacted] If you have questions or believe you received this email in error, call 24/7 Support at ###-###-####. If needed, your Domain Information Key is [redacted]. Sincerely, GoDaddy Domain Support Thank You
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome. EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 13, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names and did so in a good faith effort to honor its agreements with the customer. Contrary to our customer’s understanding, GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.When our customer had contacted our support teams with their refund request, the domains were in a status that did not allow cancellation and subsequent refund. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them. The matter was resolved on February 13, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. The renewal transaction in question is eligible for a full refund, provided the domain names are canceled within 45-days of their expiration. Our customer may contact our 24 hour Customer Care Center at [redacted] for assistance with canceling the services and receiving the desired refund. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failed. At no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration. My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it. I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of charge. Thank you. [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information...
associated with most of their domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in question. Our agent instructed our customer to email our review 60 department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" status. Our customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes our customer's privacy very seriously. Other than as...
described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide customer information to others without express permission. Our customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan. Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged. However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]