[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER. THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION. *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*. I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS. Since, I did not file this request it appeared the request was from a third-party or outside vendor. This is an internal corporate operation function of which I should not have been notified unless it required my knowledge. When you set up a name you assume and it does state the name will sit for the period you have requested. This is changed when you employ a new service for web hosting functions from a new vendor or from them. This is ridiculous in the IT WORLD and they know it. Thank you.
Regards,
[redacted]
1) The domains that are in question were on separate account, which was NOT provided Billing information or authorization to merge and be billed through additional customer accounts2) Customer Canceled those domains on original account NEVER gave permission to renew on different account orally or in writing or merge accounts.3) With out consent of customer, Go daddy merged those domains with another active account, which did have active payment on file4) Go daddy was contacted when charge occurred to again to cancel those domains & website builder, which also included the domain as well as proof ofagreement on Godaddy's admittance that domains account were merged with out consent and NOT an agreed upon to be charged as that would have had to occur on first original account, they offered a refund, which was never processed to my Bank account.5) Several days later, on the un-authorized account, domain names were charged for 2 years for $79, with NO consent and having already been canceled on previous account and admittance by Go daddy they were in the wrong by merging accounts. 6) Only in Go Daddy's computers ,NOT IN MY BANK, was a refund ever obtained for website builder and NOT attempt to refund the domain named even in their computers has been made. I even offered to email PROOF of bank statement no monies received, which was declined by GO Daddy. Therefore , since monies were taken from unauthorized account refund is STILL D7)
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015,...
GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar. Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain. The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains. Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar. The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. On November 29, 2015 our customer purchased their domain name for a one-year term via online transaction. On January 7, 1016 a validated third party, not our customer, contacted our 24/7 customer care teams with questions about hosting options. The caller’s options were reviewed and a Website Builder plan was purchased for a five year term. Again, no reference was made to the domain name previously purchased and it was made clear no additional charges would be made with regard to the Website Builder plan until its renewal date from years from date of purchase. If our customer wishes to maintain the domain name, it will need to be renewed on or before its renewal date. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do it. When I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $599.50 to my credit card which was the original payment method. GoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay things. I've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!
Thank you for the opportunity to address our customer’s additional concerns. Codes are not required to transfer hosting services to a new provider. Our customer simply needs to update the nameservers for their domain to ones provided by their new hosting provider. According to our records, no effort has been made to update these settings by our customer from within their account since our original response. The codes referenced by our customer are needed to transfer the registration of the domain. To receive these codes, our customer’s domain contact information must be valid. As mentioned in our original response, our customer attempted to update the contact information for their domains on December 2, 2016, however, they were unable to complete the required verification for the changes to take effect. Our original response also explained that GoDaddy has updated the verification process for changes made to domain contact information. No attempts have been made by our customer to update the domain’s contact information since our original response. GoDaddy is not preventing our customer from switching their service provider for hosting or domain registration. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2016 our customer purchased Facelift; a website design service. GoDaddy...
offers Facelift to its customers who need to move from our Website Builder version 6 to our Website Builder version 7 and would like to pay to have someone make that move on their behalf.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Facelift team is one which is only accessible via email. They do not offer phone support. Our Facelift team reached out to our customer on July 7, 2016 with regard to the website build, but have yet to hear back. If our customer has questions or concerns pertaining to this service, they will need to reach out to that team directly at [redacted]@godaddy.com. Per GoDaddy’s Refund Policy, Facelift is not eligible for refund once the build has been completed, which is the case for our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer is correct in stating that they have unlimited bandwidth usage and storage. However, this does not mean they can store any and all files on their hosting account, as any storage they utilize must be for files for their website, not for a file repository/storage medium. Again, web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has removed the files in question. Additionally, as an exception to our refund policy, the unused months on our customer's hosting account have been refunded to the original payment method. Their web hosting is set to expire on November 4, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution
Consultant,Thank you for the
opportunity to address and bring clarity to the concerns presented by our
customer. We have reviewed this matter and would like to present the following.The customer
acknowledged and agreed to the following agreements upon conducting...
business
with GoDaddy:• Universal Terms of
Service Agreement • Domain Name
Registration Agreement The latest version of
these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2006, our
customer purchased a domain name for a one year term. The domain name was setup
for manual renewal and our customer renewed annually via their online GoDaddy
account through 2014.On April 13, 2015, per
our customer's account preferences, GoDaddy was instructed to not automatically
renew our customer's domain name upon expiration and did not do so in a good
faith effort to honor its agreements with the customer. Account management is a
customer responsibility. GoDaddy sent renewal
notices prior to the expiration date on:• January 13, 2015• February 12, 2015• March 14, 2015• March 29, 2015• April 8, 2015GoDaddy also sent
notices after the expiration date on:• April 14, 2015• April 18, 2015• April 19, 2015On the day the domain
name expired; in this case April 13, 2015, the customers agreed and purchased
term of domain registration ended. The domain name was parked in accordance
with the agreements referenced above and services associated with the expired domain
name ceased to function.On April 19, 2015, our
customer contacted GoDaddy’s customer care team to inquire about any available
discounts for services they intended to renew. Our customer manually
renewed the domain name for another one-year term via an online transaction. At
that time, the customer would have needed to update their domain name’s DNS
information and re-enable our forwarding services once again.On November 23, 2015,
our customer spoke with a customer care supervisor and it was explained that
the domain name in question was parked due to non-payment. Our customer
requested compensation, which was declined. Our customer then requested a call
from a manager.On November 24, 2015, a
customer care manager contacted our customer per their request. Clarification
of the events that transpired was provided to our customer. RESOLUTION:GoDaddy has upheld its
agreements in good faith with our customer and honored its terms of service.If the customer had
renewed their domain names prior to expiration they would not have encountered
this issue. While we sincerely appreciate the customer's business, we will not
provide compensation due to failure to manage an account and products within.Thank you again for the
opportunity to address and bring clarity to the concerns presented by our
customer.Kindest regards,Mandy O’[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase of products and services our customer...
acknowledged the following agreements: · Universal Terms of Service Agreement· GoDaddy Online Bookkeeping Service Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. We have refunded the latest Online Bookkeeping transaction fees paid by our customer. Additionally, we have provided our customer with 1 year of a new GoDaddy Online Bookkeeping plan at no cost. We are working with the customer to transfer their data to the new plan within their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s claim, the Website Design service was used, as the design work they had requested was completed and our customer published the website we built for them. As stated in our original response, our customer had the opportunity to cancel the Website Design service and request a refund prior to publishing the website.We want to resolve this amicably and while we will not be providing a refund for the design fee, we have added a second year of hosting at no cost in addition to the one year we have already provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Technically there was no renewal, because as I stated on my complaint, the transaction was rejected by the credit card company. Due to the incompetent manner in which the transaction was processed, it triggered flags related to my credit card which resulted in the credit card being cancelled and having a new credit card issued. This caused me great inconvenience.As I stated on my complaint, subsequently, I received an e-mail from godadfdy.com indicating that if no action was taken the credit card dispute, service for the domains would be discontinued. Due to the inconvenience that I was caused by the incompetence in handling the credit card transaction, I decided to take no action since I did not want to continue with the service. I was surprised and now disgusted when I received a call from my credit card company indicating that godady.com presented "documentation" that this was an auto-renewal. As I stated on my complait this was not an auto-renewal since I had deactivated the auto-renewal option and the domains expired. Moreover, as I opreviously stated, the service was never established because the transaction was not processed by the credit card company because it raised flags which caused the credit card to be cancelled and a new one issued causing me great inconvenience. I find it unacceptable that godaddy.com sends an e-mail indicating that if I did not take any action the service would be discontinued. Based on such e-mail I took no action thinking that the service would be discontinued. Now, several months later godaddy tries to put forth some "documentation" to allege auto-renewal which never existed in the first place.I reiterate the statements that I made on my original complaint, particularly, the statements to the effect that I do not wish to renew the domain services with godaddy.com or engage in any future business with godaddy.com. As sson as I can I will be transferring the remaining domains out of godaddy.com so I do not have to deal with this entity anymore.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 6, 2011, our customer purchased a domain and Protected Registration for a...
3-year term via online transaction. Protected Registration, a premium, add-on service, is the highest level of protection for a domain that GoDaddy offers. It provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains using this service cannot be cancelled or transferred until Protected Registration is canceled. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292On April 7, 2014, and April 7, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain and Protected Registration for 3-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted GoDaddy’s customer care on May 4, 2017, to cancel the domain and Protected Registration, and was guided through steps to do so. Our customer canceled the products on May 11, 2017, and requested a full refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A refund was provided for the Protected Registration bundle in accordance with our refund policy. Multiple year automatic domain renewals must be canceled within 5 days of renewal to be refund eligible. The domain in question is non-refundable.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. As previously mentioned, GoDaddy does not compensate our customers for utilizing third party support in an attempt to resolve issues with that company’s products. Our customer repeatedly indicated issues with Verizon.net email within Microsoft Outlook. GoDaddy’s 24/7 support teams would be more than happy to assist with any technical issues our customer may be experiencing with GoDaddy products or services. They are available via phone at ###-###-####.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As explained in our original response, the email service is working as intended. GoDaddy will not be providing compensation. Should our customer have any new information to share supporting their claim that there is a technical issue with the email service, our support staff will gladly review it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 21, 2016, our customer purchased an economy cPanel hosting plan for a...
one-year term via online transaction. On August 28, 2016, our customer upgraded this account plan to a deluxe tier for the remainder of the one-year term via online transaction.On April 21, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question for an additional year and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date, including on March 22, 2017 and April 16, 2017, informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On July 6, 2017, our customer canceled the hosting plan in question from within the account, but did not contact our Customer Care team until November 3, 2017 to request a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed that the hosting account was outside of refund eligibility, however, as a goodwill gesture, GoDaddy has refunded the unused months from the hosting account, totaling $98.91, to In-Store Credit, available for future purchases with GoDaddy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. GoDaddy sent multiple notices to our customer between April and October 2017 regarding malware within their hosting account. While GoDaddy sent these notices to our customer via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.To be clear, GoDaddy does not infect customer websites with malware; customers are highly recommended to use best practices when utilizing third party applications, such as using strong passwords, vetting third-party plug-ins, and regularly updating the application versions. Likewise, our customers must take responsibility for not following best practices, and the direct results of the actions or inaction. Our customer's inability to access the admin section of their website is a direct result of a third-party plugin our customer is utilizing.GoDaddy makes every effort to provide all available options to resolve customer concerns, from no cost solutions to optional services, and at no time was our customer forced to purchase products.On October 16, 2017, our customer canceled their subscription to WordPress Premium Support and received a full refund for the service. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Our customer utilized a Mastercard on April 12, 2015 to manually renew the domain in question for a one-year term. That transaction associated that payment method with the domain for all future transactions, unless the customer manually updated the renewal settings within the account.On April 10, 2016, and April 10, 2017, the domain in question renewed for respective one-year terms to the same Mastercard from the April 2015 transaction, per our customer’s account preferences. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Again, the domain in question is non-refundable. Our customer may wish to look into other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] They stated that I was refunded the money for the Get Found Product. I paid for this service and all of the inquires that I made to them, I have yet a representative state that the product was not vertified or completed. This Get Found Product has been paid in full for the quarter and yet no one would walk me through completion, when I am constantly calling in and complainting about not being found. They refunded the product rather than complete the process, Why? I would conclude that this is an example of the pick and chose whom they would like to promote in their business from their marketing techniques. This is a nationwide company and to refund $15.00, rather than satisfing the customer request to complete the process speaks volumes.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Please review the below statement: WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER. THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION. *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*. I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS. Since, I did not file this request it appeared the request was from a third-party or outside vendor. This is an internal corporate operation function of which I should not have been notified unless it required my knowledge. When you set up a name you assume and it does state the name will sit for the period you have requested. This is changed when you employ a new service for web hosting functions from a new vendor or from them. This is ridiculous in the IT WORLD and they know it. Thank you.
Regards,
[redacted]
1) The domains that are in question were on separate account, which was NOT provided Billing information or authorization to merge and be billed through additional customer accounts2) Customer Canceled those domains on original account NEVER gave permission to renew on different account orally or in writing or merge accounts.3) With out consent of customer, Go daddy merged those domains with another active account, which did have active payment on file4) Go daddy was contacted when charge occurred to again to cancel those domains & website builder, which also included the domain as well as proof ofagreement on Godaddy's admittance that domains account were merged with out consent and NOT an agreed upon to be charged as that would have had to occur on first original account, they offered a refund, which was never processed to my Bank account.5) Several days later, on the un-authorized account, domain names were charged for 2 years for $79, with NO consent and having already been canceled on previous account and admittance by Go daddy they were in the wrong by merging accounts. 6) Only in Go Daddy's computers ,NOT IN MY BANK, was a refund ever obtained for website builder and NOT attempt to refund the domain named even in their computers has been made. I even offered to email PROOF of bank statement no monies received, which was declined by GO Daddy. Therefore , since monies were taken from unauthorized account refund is STILL D7)
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 22, 2015,...
GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar. Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain. The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains. Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar. The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. On November 29, 2015 our customer purchased their domain name for a one-year term via online transaction. On January 7, 1016 a validated third party, not our customer, contacted our 24/7 customer care teams with questions about hosting options. The caller’s options were reviewed and a Website Builder plan was purchased for a five year term. Again, no reference was made to the domain name previously purchased and it was made clear no additional charges would be made with regard to the Website Builder plan until its renewal date from years from date of purchase. If our customer wishes to maintain the domain name, it will need to be renewed on or before its renewal date. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I don't know what they mean by: "Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method." I've contacted godaddy on November 18th to cancel the service and stayed on the phone with their rep for over an hour asking for a refund back to my credit card and the rep refused to do it. When I filed the complained with the Revdex.com, I requested a refund back to my credit card, so I'm not sure how much clearer I can get in my request to cancel the bogus "Get Found" so called service and refund $599.50 to my credit card which was the original payment method. GoDaddy's response to my Revdex.com complained is just another attempt to deny the refund and delay things. I've asked for a refund back to my credit card a million times, so I'm not sure what's unclear about it?!
Thank you for the opportunity to address our customer’s additional concerns. Codes are not required to transfer hosting services to a new provider. Our customer simply needs to update the nameservers for their domain to ones provided by their new hosting provider. According to our records, no effort has been made to update these settings by our customer from within their account since our original response. The codes referenced by our customer are needed to transfer the registration of the domain. To receive these codes, our customer’s domain contact information must be valid. As mentioned in our original response, our customer attempted to update the contact information for their domains on December 2, 2016, however, they were unable to complete the required verification for the changes to take effect. Our original response also explained that GoDaddy has updated the verification process for changes made to domain contact information. No attempts have been made by our customer to update the domain’s contact information since our original response. GoDaddy is not preventing our customer from switching their service provider for hosting or domain registration. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 13, 2016 our customer purchased Facelift; a website design service. GoDaddy...
offers Facelift to its customers who need to move from our Website Builder version 6 to our Website Builder version 7 and would like to pay to have someone make that move on their behalf.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Facelift team is one which is only accessible via email. They do not offer phone support. Our Facelift team reached out to our customer on July 7, 2016 with regard to the website build, but have yet to hear back. If our customer has questions or concerns pertaining to this service, they will need to reach out to that team directly at [redacted]@godaddy.com. Per GoDaddy’s Refund Policy, Facelift is not eligible for refund once the build has been completed, which is the case for our customer. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Our customer is correct in stating that they have unlimited bandwidth usage and storage. However, this does not mean they can store any and all files on their hosting account, as any storage they utilize must be for files for their website, not for a file repository/storage medium. Again, web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has removed the files in question. Additionally, as an exception to our refund policy, the unused months on our customer's hosting account have been refunded to the original payment method. Their web hosting is set to expire on November 4, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution
Consultant,Thank you for the
opportunity to address and bring clarity to the concerns presented by our
customer. We have reviewed this matter and would like to present the following.The customer
acknowledged and agreed to the following agreements upon conducting...
business
with GoDaddy:• Universal Terms of
Service Agreement • Domain Name
Registration Agreement The latest version of
these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2006, our
customer purchased a domain name for a one year term. The domain name was setup
for manual renewal and our customer renewed annually via their online GoDaddy
account through 2014.On April 13, 2015, per
our customer's account preferences, GoDaddy was instructed to not automatically
renew our customer's domain name upon expiration and did not do so in a good
faith effort to honor its agreements with the customer. Account management is a
customer responsibility. GoDaddy sent renewal
notices prior to the expiration date on:• January 13, 2015• February 12, 2015• March 14, 2015• March 29, 2015• April 8, 2015GoDaddy also sent
notices after the expiration date on:• April 14, 2015• April 18, 2015• April 19, 2015On the day the domain
name expired; in this case April 13, 2015, the customers agreed and purchased
term of domain registration ended. The domain name was parked in accordance
with the agreements referenced above and services associated with the expired domain
name ceased to function.On April 19, 2015, our
customer contacted GoDaddy’s customer care team to inquire about any available
discounts for services they intended to renew. Our customer manually
renewed the domain name for another one-year term via an online transaction. At
that time, the customer would have needed to update their domain name’s DNS
information and re-enable our forwarding services once again.On November 23, 2015,
our customer spoke with a customer care supervisor and it was explained that
the domain name in question was parked due to non-payment. Our customer
requested compensation, which was declined. Our customer then requested a call
from a manager.On November 24, 2015, a
customer care manager contacted our customer per their request. Clarification
of the events that transpired was provided to our customer. RESOLUTION:GoDaddy has upheld its
agreements in good faith with our customer and honored its terms of service.If the customer had
renewed their domain names prior to expiration they would not have encountered
this issue. While we sincerely appreciate the customer's business, we will not
provide compensation due to failure to manage an account and products within.Thank you again for the
opportunity to address and bring clarity to the concerns presented by our
customer.Kindest regards,Mandy O’[redacted]Office of the CEO -
[email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase of products and services our customer...
acknowledged the following agreements: · Universal Terms of Service Agreement· GoDaddy Online Bookkeeping Service Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. We have refunded the latest Online Bookkeeping transaction fees paid by our customer. Additionally, we have provided our customer with 1 year of a new GoDaddy Online Bookkeeping plan at no cost. We are working with the customer to transfer their data to the new plan within their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s claim, the Website Design service was used, as the design work they had requested was completed and our customer published the website we built for them. As stated in our original response, our customer had the opportunity to cancel the Website Design service and request a refund prior to publishing the website.We want to resolve this amicably and while we will not be providing a refund for the design fee, we have added a second year of hosting at no cost in addition to the one year we have already provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Technically there was no renewal, because as I stated on my complaint, the transaction was rejected by the credit card company. Due to the incompetent manner in which the transaction was processed, it triggered flags related to my credit card which resulted in the credit card being cancelled and having a new credit card issued. This caused me great inconvenience.As I stated on my complaint, subsequently, I received an e-mail from godadfdy.com indicating that if no action was taken the credit card dispute, service for the domains would be discontinued. Due to the inconvenience that I was caused by the incompetence in handling the credit card transaction, I decided to take no action since I did not want to continue with the service. I was surprised and now disgusted when I received a call from my credit card company indicating that godady.com presented "documentation" that this was an auto-renewal. As I stated on my complait this was not an auto-renewal since I had deactivated the auto-renewal option and the domains expired. Moreover, as I opreviously stated, the service was never established because the transaction was not processed by the credit card company because it raised flags which caused the credit card to be cancelled and a new one issued causing me great inconvenience. I find it unacceptable that godaddy.com sends an e-mail indicating that if I did not take any action the service would be discontinued. Based on such e-mail I took no action thinking that the service would be discontinued. Now, several months later godaddy tries to put forth some "documentation" to allege auto-renewal which never existed in the first place.I reiterate the statements that I made on my original complaint, particularly, the statements to the effect that I do not wish to renew the domain services with godaddy.com or engage in any future business with godaddy.com. As sson as I can I will be transferring the remaining domains out of godaddy.com so I do not have to deal with this entity anymore.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 6, 2011, our customer purchased a domain and Protected Registration for a...
3-year term via online transaction. Protected Registration, a premium, add-on service, is the highest level of protection for a domain that GoDaddy offers. It provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains using this service cannot be cancelled or transferred until Protected Registration is canceled. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292On April 7, 2014, and April 7, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain and Protected Registration for 3-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted GoDaddy’s customer care on May 4, 2017, to cancel the domain and Protected Registration, and was guided through steps to do so. Our customer canceled the products on May 11, 2017, and requested a full refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A refund was provided for the Protected Registration bundle in accordance with our refund policy. Multiple year automatic domain renewals must be canceled within 5 days of renewal to be refund eligible. The domain in question is non-refundable.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. As previously mentioned, GoDaddy does not compensate our customers for utilizing third party support in an attempt to resolve issues with that company’s products. Our customer repeatedly indicated issues with Verizon.net email within Microsoft Outlook. GoDaddy’s 24/7 support teams would be more than happy to assist with any technical issues our customer may be experiencing with GoDaddy products or services. They are available via phone at ###-###-####.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As explained in our original response, the email service is working as intended. GoDaddy will not be providing compensation. Should our customer have any new information to share supporting their claim that there is a technical issue with the email service, our support staff will gladly review it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 21, 2016, our customer purchased an economy cPanel hosting plan for a...
one-year term via online transaction. On August 28, 2016, our customer upgraded this account plan to a deluxe tier for the remainder of the one-year term via online transaction.On April 21, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question for an additional year and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent multiple renewal notices prior to the expiration date, including on March 22, 2017 and April 16, 2017, informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On July 6, 2017, our customer canceled the hosting plan in question from within the account, but did not contact our Customer Care team until November 3, 2017 to request a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed that the hosting account was outside of refund eligibility, however, as a goodwill gesture, GoDaddy has refunded the unused months from the hosting account, totaling $98.91, to In-Store Credit, available for future purchases with GoDaddy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. GoDaddy sent multiple notices to our customer between April and October 2017 regarding malware within their hosting account. While GoDaddy sent these notices to our customer via email, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it.To be clear, GoDaddy does not infect customer websites with malware; customers are highly recommended to use best practices when utilizing third party applications, such as using strong passwords, vetting third-party plug-ins, and regularly updating the application versions. Likewise, our customers must take responsibility for not following best practices, and the direct results of the actions or inaction. Our customer's inability to access the admin section of their website is a direct result of a third-party plugin our customer is utilizing.GoDaddy makes every effort to provide all available options to resolve customer concerns, from no cost solutions to optional services, and at no time was our customer forced to purchase products.On October 16, 2017, our customer canceled their subscription to WordPress Premium Support and received a full refund for the service. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Our customer utilized a Mastercard on April 12, 2015 to manually renew the domain in question for a one-year term. That transaction associated that payment method with the domain for all future transactions, unless the customer manually updated the renewal settings within the account.On April 10, 2016, and April 10, 2017, the domain in question renewed for respective one-year terms to the same Mastercard from the April 2015 transaction, per our customer’s account preferences. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Again, the domain in question is non-refundable. Our customer may wish to look into other options such as selling or auctioning the domain if they do not wish to keep it.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] They stated that I was refunded the money for the Get Found Product. I paid for this service and all of the inquires that I made to them, I have yet a representative state that the product was not vertified or completed. This Get Found Product has been paid in full for the quarter and yet no one would walk me through completion, when I am constantly calling in and complainting about not being found. They refunded the product rather than complete the process, Why? I would conclude that this is an example of the pick and chose whom they would like to promote in their business from their marketing techniques. This is a nationwide company and to refund $15.00, rather than satisfing the customer request to complete the process speaks volumes.