Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: [redacted] On April 8, 2012 the complainant purchased an Economy Shared Hosting Plan for a one year term during a call to our Customer Care Center. The Hosting Plan was subsequently renewed by the complainant on a monthly basis • August 30, 2014• September 29, 2014• October 29, 2014• December 1, 2014• December 29, 2014The Complainant’s Hosting plan failed our attempt to bill the payment method of file on January 18, 2015 and January 28, 2015, the complainant had deactivated the auto-renewal function in their account. After these attempts notifications were sent to the email address on file. In addition after the most recent failed billing the hosting plan was suspended. Subsequently the Hosting Plan was cancelled on February 7, 2015 and their web content was deleted. Account management is a customer responsibility. GoDaddy provided 10 days of live site service without payment and 10 additional days of suspended site service prior to cancellation of the hosting plan. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception we have provided the complainant with 3 months of an Economy Shared Hosting plan and restored their content. At this time the complainant has redirected their domain name to another hosting provider. Should the complainant desire to access the hosting plan we have provided them with they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant regarding managing product renewals. Managing Renewals for Products and Services[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. On June 5, 2017, GoDaddy received a complete DMCA complaint alleging that copyright infringement is taking place on our customers hosted website. This notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPY.GoDadd...⇄ sent a notification to our customer on June 5, 2017, informing them of the action needed on their account. We did not hear back from our customer and on June 7, 2017, we suspended the hosting plan in question.If our customer wishes to reinstate their hosting plan, they have two options. They can either provide us a full content removal statement laid out in the email sent to them on June 7, 2017, or, if they feel the complaint was made in error, they can submit a counter notification in accordance with the DMCA.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer is...
utilizing a free Workspace email plan. Workspace email is no longer a product GoDaddy actively offers, however it is still a supported product. Our customer appears to have been utilizing the GoDaddy iOS app to check their email account.For several months, customers have been urged via in-app messaging to switch from the GoDaddy app to Outlook Mobile to check email on their mobile device. Email will no longer be included on the GoDaddy iOS app, and our customer will need to either use our online Webmail login or utilize a mail application or the native email client on their device. Should our customer wish to sync their email folders they will need to upgrade to our IMAP email.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.At this time, our customer has been properly advised that our mobile application will no longer serve as an email interface. Should they need assistance in upgrading or setting up their email within a new third party application, our customer care is available 24/7 at ###-###-#### or via chat at [redacted].Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22,...
2015 our customer purchased GoDaddy’s Web Store Design for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. On June 25, 2015 our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in question. The customer opted to continue the build process. On August 10, 2015 GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was received. As the customer did not respond, the site was published on August 25, 2015 and the customer was notified via email. On November 19, 2015, our customer requested the Professional Web Design Team to add 850 products to the Web Store. Each customer purchasing a Web Store Design receives 6 hours of update time to use over a 12-month period. This request was well beyond the allotted time. Our customer did not want to pay additional fees to have GoDaddy make the update. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needs. On November 23, 2014, our customer was provided 16 months of additional hosting service for any misunderstanding. Per GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 13, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names and did so in a good faith effort to honor its agreements with the customer. Contrary to our customer’s understanding, GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.When our customer had contacted our support teams with their refund request, the domains were in a status that did not allow cancellation and subsequent refund. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them. The matter was resolved on February 13, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. The renewal transaction in question is eligible for a full refund, provided the domain names are canceled within 45-days of their expiration. Our customer may contact our 24 hour Customer Care Center at [redacted] for assistance with canceling the services and receiving the desired refund. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 6, 2014 our customer registered a domain name for a one-year term. This is for the period ending March 6, 2015.On February 26, 2015 our customer renewed their domain name for another one-year term and also purchased additional services via an online transaction. On February 27, 2015 our customer contacted our billing teams and requested a cancellation of their latest transaction, including the domain renewal. The products purchased on February 26, 2015 were canceled, including the domain name registration, and a full refund for the transaction was provided as the complainant requested.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has been in contact with our customer to discuss their concerns and appreciate their feedback. We have assisted our customer with regaining the registration of their domain name, which is active within their GoDaddy account. If our customer requires assistance with the management of their domain or any other aspect of their account, they can contact GoDaddy’s 24 Hour Customer Care Center at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 22, 2015, our customer purchased a Deluxe cPanel shared hosting plan for a 3 year term via online transaction. Our customer canceled this hosting account on March 10, 2015 and was provided a refund for unused time. The payment type used for our customer’s transaction does not allow for partial refunds to the original payment method. The funds were originally returned as an In-Store Credit, available for future purchases for GoDaddy. Our customer contactedGoDaddy’s customer care team on March 11, 2015, informing our staff they wished to cash out this In-Store Credit, and a check was requested for our customer.Our customer has subsequently experienced issues with their financial institution refusing the check that has been sent to our customer. GoDaddy has worked diligently with our customer to assist them in returning their funds via check.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s accounting team has issued a new check to our customer, which should be received by the customer within five to six weeks. If our customer experiences any additional concerns regarding the cashing of this check, we kindly ask they contact our support teams directly for further assistance.We also appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. While the concerns our customer is experiencing are unfortunate, they were and are unforeseeable. As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The email referenced by our customer was not related to their Managed Wordpress hosting service with us, which remains active within their account. Rather, the email was in regard to the transfer of their domain name registration away from GoDaddy. Account management, including the cancellation of services no longer wanted or needed, is a customer responsibility. Our offer still stands to refund the latest renewal if the hosting is canceled by February 15, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I am not sure what godaddy used to locate the account. The email address used for Revdex.com is not the same as the one used for godaddy. Amazingly yet, following the complaint and 6 weeks after the order, they issued an email saying Payment canceled: Order [redacted].It is amazing godaddy employs these type of practices and that a supposedly technologically advanced company make use of dated accounting software that takes the money without providing a service.
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failed. At no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration. My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it. I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of charge. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never agreed to automatically renew my account.I would like to see a contract I signed stating otherwise.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 18, 2009 the complainant registered the domain name in question for a five-year term via an online transaction. During this purchase, the complainant opted to add GoDaddy's Protected Registration service to their registration. The complainant subsequently renewed the domain name for an additional one-year term during a call to GoDaddy’s Customer care Center on April 19, 2010.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 5, 2015 the complainant submitted a request to cancel the Protected Registration services. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly.GoDaddy proactively sent multiple notices to the complainant regarding the next scheduled renewal of the domain name. These notices were sent on the following dates:• July 20, 2015• August 19, 2015• September 18, 2015• October 3, 2015• October 13, 2015Additionally, GoDaddy’s support team proactively reached out to the complainant via phone on September 10, 2015 and provided instructions to remove the Protected Registration from the domain name. The complainant declined to act on these instructions.On October 19, 2015, GoDaddy was instructed to automatically renew the complainant's domain name and associated Protected Registration services per their account preferences and did so in a good faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John McCarthyOffice of the CEO - [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted]. Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2015, our customer purchased a domain and Website Builder bundle,...
each for a 1-year term. The bundle included a free SSL certificate and email plan for 1 year.On August 12, 2016, GoDaddy automatically renewed the SSL certificate for another 1-year term per our customer’s account settings in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices on June 13, and July 13, 2016 to inform our customer their service would be renewed unless additional action was taken. On September 12, 2016, GoDaddy renewed the Website Builder and email plans for another 1-year term per our customer’s preferences, honoring its agreements. A renewal notice was sent September 2, 2016 to inform our customer the services would be renewed unless action was taken.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, access their account and modify those settings. GoDaddy must also rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address. Account management is a customer responsibility.GoDaddy’s support teams are available 24/7 to assist with account related concerns. Our customer had not contacted those teams prior to submitting this complaint. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out to our customer via phone to discuss their concerns and clarify the events that transpired. GoDaddy submitted the applicable refund, $236.88, after our customer had canceled their services. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes our customer's privacy very seriously. Other than as...
described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide customer information to others without express permission. Our customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan. Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged. However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response that GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account. Account management is a customer responsibility.The complainant has received multiple exceptions to our Refund Policy and no further exceptions will be provided. Again, GoDaddy cannot continually incur costs on the complainants’ behalf.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
As expected, the Godaddy response does not address the fact that it is impossible to utilize their email service if the domain's mx records are not pointed to their servers which was done so back in January. As a loyal customer since 2009, I had hoped Godaddy would, in good faith, work with me to resolve this issue. Also, not only was I charged for the basic email plan, I was charged for multiple add-on accounts - does your refund policy specifically mention these "add-on" accounts?While I have utilized Godaddy for many years, it is clear they have now taken the approach to get their customers to pre-pay as much as possible and then implement very restrictive and limited refund policies. I will be moving all of my services to another provider who works in good faith to ensure strong customer service and does not bill a customer for a service they do not provide. As mentioned, I had no problem paying for the month of service it took to transition email platforms, but to force me to pay for 11 months when they know it is technically impossible for email to work is absurd. I hope other people realize how Godaddy chooses to treat their loyal customers.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* Universal Terms of Service Agreement* Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a 2 GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/7 customer care center. This purchase was for a 6 month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment method. The renewal attempt failed and the complainant was subsequently notified by email. GoDaddy sent notices after the expiration date on:* June 5, 2015* June 10, 2015* June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. GoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expiration. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, the complainant did not take action and their service was canceled on June 25, 2015 due to non-payment. On July 10, 2015 the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpayment. During this call, the complainant stated their account contact information was not up-to-date and they did not receive any notices. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in question. Additionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in question. While we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: [redacted] On April 8, 2012 the complainant purchased an Economy Shared Hosting Plan for a one year term during a call to our Customer Care Center. The Hosting Plan was subsequently renewed by the complainant on a monthly basis • August 30, 2014• September 29, 2014• October 29, 2014• December 1, 2014• December 29, 2014The Complainant’s Hosting plan failed our attempt to bill the payment method of file on January 18, 2015 and January 28, 2015, the complainant had deactivated the auto-renewal function in their account. After these attempts notifications were sent to the email address on file. In addition after the most recent failed billing the hosting plan was suspended. Subsequently the Hosting Plan was cancelled on February 7, 2015 and their web content was deleted. Account management is a customer responsibility. GoDaddy provided 10 days of live site service without payment and 10 additional days of suspended site service prior to cancellation of the hosting plan. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception we have provided the complainant with 3 months of an Economy Shared Hosting plan and restored their content. At this time the complainant has redirected their domain name to another hosting provider. Should the complainant desire to access the hosting plan we have provided them with they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant regarding managing product renewals. Managing Renewals for Products and Services[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. On June 5, 2017, GoDaddy received a complete DMCA complaint alleging that copyright infringement is taking place on our customers hosted website. This notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPY.GoDadd...⇄ sent a notification to our customer on June 5, 2017, informing them of the action needed on their account. We did not hear back from our customer and on June 7, 2017, we suspended the hosting plan in question.If our customer wishes to reinstate their hosting plan, they have two options. They can either provide us a full content removal statement laid out in the email sent to them on June 7, 2017, or, if they feel the complaint was made in error, they can submit a counter notification in accordance with the DMCA.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer is...
utilizing a free Workspace email plan. Workspace email is no longer a product GoDaddy actively offers, however it is still a supported product. Our customer appears to have been utilizing the GoDaddy iOS app to check their email account.For several months, customers have been urged via in-app messaging to switch from the GoDaddy app to Outlook Mobile to check email on their mobile device. Email will no longer be included on the GoDaddy iOS app, and our customer will need to either use our online Webmail login or utilize a mail application or the native email client on their device. Should our customer wish to sync their email folders they will need to upgrade to our IMAP email.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.At this time, our customer has been properly advised that our mobile application will no longer serve as an email interface. Should they need assistance in upgrading or setting up their email within a new third party application, our customer care is available 24/7 at ###-###-#### or via chat at [redacted].Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22,...
2015 our customer purchased GoDaddy’s Web Store Design for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. On June 25, 2015 our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in question. The customer opted to continue the build process. On August 10, 2015 GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was received. As the customer did not respond, the site was published on August 25, 2015 and the customer was notified via email. On November 19, 2015, our customer requested the Professional Web Design Team to add 850 products to the Web Store. Each customer purchasing a Web Store Design receives 6 hours of update time to use over a 12-month period. This request was well beyond the allotted time. Our customer did not want to pay additional fees to have GoDaddy make the update. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needs. On November 23, 2014, our customer was provided 16 months of additional hosting service for any misunderstanding. Per GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 13, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names and did so in a good faith effort to honor its agreements with the customer. Contrary to our customer’s understanding, GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.When our customer had contacted our support teams with their refund request, the domains were in a status that did not allow cancellation and subsequent refund. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them. The matter was resolved on February 13, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. The renewal transaction in question is eligible for a full refund, provided the domain names are canceled within 45-days of their expiration. Our customer may contact our 24 hour Customer Care Center at [redacted] for assistance with canceling the services and receiving the desired refund. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 6, 2014 our customer registered a domain name for a one-year term. This is for the period ending March 6, 2015.On February 26, 2015 our customer renewed their domain name for another one-year term and also purchased additional services via an online transaction. On February 27, 2015 our customer contacted our billing teams and requested a cancellation of their latest transaction, including the domain renewal. The products purchased on February 26, 2015 were canceled, including the domain name registration, and a full refund for the transaction was provided as the complainant requested.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has been in contact with our customer to discuss their concerns and appreciate their feedback. We have assisted our customer with regaining the registration of their domain name, which is active within their GoDaddy account. If our customer requires assistance with the management of their domain or any other aspect of their account, they can contact GoDaddy’s 24 Hour Customer Care Center at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 22, 2015, our customer purchased a Deluxe cPanel shared hosting plan for a 3 year term via online transaction. Our customer canceled this hosting account on March 10, 2015 and was provided a refund for unused time. The payment type used for our customer’s transaction does not allow for partial refunds to the original payment method. The funds were originally returned as an In-Store Credit, available for future purchases for GoDaddy. Our customer contactedGoDaddy’s customer care team on March 11, 2015, informing our staff they wished to cash out this In-Store Credit, and a check was requested for our customer.Our customer has subsequently experienced issues with their financial institution refusing the check that has been sent to our customer. GoDaddy has worked diligently with our customer to assist them in returning their funds via check.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s accounting team has issued a new check to our customer, which should be received by the customer within five to six weeks. If our customer experiences any additional concerns regarding the cashing of this check, we kindly ask they contact our support teams directly for further assistance.We also appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. While the concerns our customer is experiencing are unfortunate, they were and are unforeseeable. As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The email referenced by our customer was not related to their Managed Wordpress hosting service with us, which remains active within their account. Rather, the email was in regard to the transfer of their domain name registration away from GoDaddy. Account management, including the cancellation of services no longer wanted or needed, is a customer responsibility. Our offer still stands to refund the latest renewal if the hosting is canceled by February 15, 2017.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I am not sure what godaddy used to locate the account. The email address used for Revdex.com is not the same as the one used for godaddy. Amazingly yet, following the complaint and 6 weeks after the order, they issued an email saying Payment canceled: Order [redacted].It is amazing godaddy employs these type of practices and that a supposedly technologically advanced company make use of dated accounting software that takes the money without providing a service.
A Go Daddy representative guided me through the entire migration process, which did not work, and did not notify me that the migration had failed and I had no way of knowing it had failed. At no time did I know what I was doing in the migration process and was relying on the technical expertise of the Go Daddy rep to accomplish the task and therefore, Go Daddy is culpable in the failure of the migration. My damages are not limited to the fee charged to me as I now must upload and rebuild the site, which I do not know how to do, or pay for an expert to do it. I will accept a resolution of this matter if Go Daddy is willing to provide technical assistance to me in rebuilding the site, free of charge. Thank you. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never agreed to automatically renew my account.I would like to see a contract I signed stating otherwise.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 18, 2009 the complainant registered the domain name in question for a five-year term via an online transaction. During this purchase, the complainant opted to add GoDaddy's Protected Registration service to their registration. The complainant subsequently renewed the domain name for an additional one-year term during a call to GoDaddy’s Customer care Center on April 19, 2010.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 5, 2015 the complainant submitted a request to cancel the Protected Registration services. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly.GoDaddy proactively sent multiple notices to the complainant regarding the next scheduled renewal of the domain name. These notices were sent on the following dates:• July 20, 2015• August 19, 2015• September 18, 2015• October 3, 2015• October 13, 2015Additionally, GoDaddy’s support team proactively reached out to the complainant via phone on September 10, 2015 and provided instructions to remove the Protected Registration from the domain name. The complainant declined to act on these instructions.On October 19, 2015, GoDaddy was instructed to automatically renew the complainant's domain name and associated Protected Registration services per their account preferences and did so in a good faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John McCarthyOffice of the CEO - [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and regret any miscommunication that may have lead the complainant to believe that they had acquired the domain name [redacted]. Our research indicates that once we confirmed that the seller would be unable to provide the domain name [redacted], GoDaddy blocked the transaction and communicated this to the complainant. As no transaction was completed GoDaddy is not responsible for any losses the complainant may have incurred. Furthermore Huge Domains is not a GoDaddy company and we have no input over how they list domains for sale.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2015, our customer purchased a domain and Website Builder bundle,...
each for a 1-year term. The bundle included a free SSL certificate and email plan for 1 year.On August 12, 2016, GoDaddy automatically renewed the SSL certificate for another 1-year term per our customer’s account settings in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices on June 13, and July 13, 2016 to inform our customer their service would be renewed unless additional action was taken. On September 12, 2016, GoDaddy renewed the Website Builder and email plans for another 1-year term per our customer’s preferences, honoring its agreements. A renewal notice was sent September 2, 2016 to inform our customer the services would be renewed unless action was taken.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, access their account and modify those settings. GoDaddy must also rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address. Account management is a customer responsibility.GoDaddy’s support teams are available 24/7 to assist with account related concerns. Our customer had not contacted those teams prior to submitting this complaint. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out to our customer via phone to discuss their concerns and clarify the events that transpired. GoDaddy submitted the applicable refund, $236.88, after our customer had canceled their services. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes our customer's privacy very seriously. Other than as...
described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide customer information to others without express permission. Our customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Domain Name Registration Agreement• Hosting Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 17, 2015, the complainant contacted GoDaddy’s 24/7 Customer Care teams after experiencing a problem sending email from an address setup within their email plan. Our research later determined that the complainant’s domain name was being flagged by spam filters due to inappropriate use of GoDaddy’s services and was in violation of our terms of service. GoDaddy’s email services are not to be used to send high-volume, mass, or bulk emails, as outlined in the Workspace Service Agreement which the complainant had acknowledged. However, in two days, approximately four-thousand email messages were sent from the email address in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We reserve our right to suspend (or cancel) the complainant’s services if they violate our terms of service, have a negative impact on our environment (including other customers) or negatively impact our IP reputation status. If the complainant cancels their email service within the next 7 days we will provide an exception to our Refund Policy and refund the latest service renewal transaction. Education:The complainant may find the details within the following webpages useful GoDaddy Email Marketing –https://www.godaddy.com/business/email-marketingEmail Marketing Best Practices –https://support.godaddy.com/help/article/8527/email-marketing-best-practicesT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - [email protected]
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response that GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account. Account management is a customer responsibility.The complainant has received multiple exceptions to our Refund Policy and no further exceptions will be provided. Again, GoDaddy cannot continually incur costs on the complainants’ behalf.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
As expected, the Godaddy response does not address the fact that it is impossible to utilize their email service if the domain's mx records are not pointed to their servers which was done so back in January. As a loyal customer since 2009, I had hoped Godaddy would, in good faith, work with me to resolve this issue. Also, not only was I charged for the basic email plan, I was charged for multiple add-on accounts - does your refund policy specifically mention these "add-on" accounts?While I have utilized Godaddy for many years, it is clear they have now taken the approach to get their customers to pre-pay as much as possible and then implement very restrictive and limited refund policies. I will be moving all of my services to another provider who works in good faith to ensure strong customer service and does not bill a customer for a service they do not provide. As mentioned, I had no problem paying for the month of service it took to transition email platforms, but to force me to pay for 11 months when they know it is technically impossible for email to work is absurd. I hope other people realize how Godaddy chooses to treat their loyal customers.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* Universal Terms of Service Agreement* Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a 2 GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/7 customer care center. This purchase was for a 6 month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment method. The renewal attempt failed and the complainant was subsequently notified by email. GoDaddy sent notices after the expiration date on:* June 5, 2015* June 10, 2015* June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. GoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expiration. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, the complainant did not take action and their service was canceled on June 25, 2015 due to non-payment. On July 10, 2015 the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpayment. During this call, the complainant stated their account contact information was not up-to-date and they did not receive any notices. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in question. Additionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in question. While we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax