Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 15 2010 our customer purchased a Website Builder and Standard SSL each for a...
3-year term. On May 27, 2013 our customer manually renewed their Website Builder for another 3-year term and on June 15 2013, per our customer’s account preferences, the Standard SSL automatically renewed for a 3-year term. The Website Builder renewed automatically on July 15, 2016 and the Standard SSL renewed automatically on July 30, 2016. Both in accordance with our customer’s account preferences.When a SSL is being used on a Website Builder site, and is renewed, some steps need to be taken after renewal. This is required to ensure the proper validation dates for the SSL are set so the browser being used to access the site knows the site is secure. Otherwise an “unsecure site” message will be displayed.Our customer took no action to alert us to this issue from the time their products last renewed until February 19, 2017. Our customer was correctly informed during that interaction they would need to re-publish the site to resolve it. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We attempted to connect with our customer to address their concerns with them, but were unsuccessful. We have followed up with our customer via email with the steps they need to take to republish their site. If they have any additional concerns our support teams can be reached 24/7 to assist at 480-505-8877.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The GoDaddy products the complainant had purchased worked as expected. Furthermore, GoDaddy has no control whether visitors to the complainant’s website elect to email them.Should the complainant wish to repurchase GoDaddy’s Get Found product and complete the verification process that option is available to them. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer. Contrary to our customer’s understanding, GoDaddy customer care agents cannot “close” customer accounts. Likewise, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link below:Privacy Policy:https://www.godaddy.com/Agreements/Privacy.aspxCustomer care agents are unable to cancel products or remove payment methods on a customer’s behalf. Ultimately, account management, including product renewals, are a customer responsibility. Again, all applicable refunds have been provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information...
associated with most of their domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in question. Our agent instructed our customer to email our review 60 department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" status. Our customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The domain name in question was never registered to our customer via their GoDaddy account. On March 27, 2015 our customer purchased a transfer for the domain in question via online transaction. A domain transfer allows a registrant to move the domain(s) from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domain. Multiple emails were sent to the domain’s administrative contact outlining these steps. These steps were not acted upon in a timely manner. As our customer did not complete the domain transfer process within 30 days, the transfer failed. Our customer did not attempt to reinitiate this process. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It appears the domain may have expired with its previous registrar and was acquired by a third party. While GoDaddy is currently the registrar of record for the domain in question, it has no affiliation with the domain’s registrant. If our customer wishes to reacquire the domain, they have multiple options to consider, including contacting the current registrant directly in an attempt to negotiate a potential sale.GoDaddy will not provide the domain to our customer, nor will we compensate our customer for the amount they have requested, as this domain was never transferred to GoDaddy by our customer. We have refunded the failed transfer in question, as it was never completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Godaddy Cancelled my domain without any reasonable reason.They do not have any specific detail why my domain has been flagged.Godaddy did not provide any evidence about the fraud is not convincing.The 10th of Feb.2018 I saw my domain was on sale on Godaddy's websites for 111 us dollars.The only fraud action is from Godaddy.I need the domain,either Godaddy please release the domain to public or send the transfer code.I feel unsafe to disclose my identity such as ID to Godaddy.The verification process is only ask me to upload my ID,and I do not feel conformable in that way.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails. They claim to have sent several emails to me which I never got. I have also explained to them that they default all donains to renew automatically which is a deceptive business practice. If they didn't deceive they wouldn't have renewals. This is shady. These tactics should be stopped. There are hundreds of complaints against them about this.very issue. I never go to their site nor do I care to do business with them. I will do a chargeback with [redacted]. They should refund my money those crooks. I didn't authorize those transactions and as far as I am concerned they are corporate theives. They should be punished. Give me back my money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2017, our customer purchased GoDaddy’s Premium eCommerce Website...
Design service. The software utilized for these website designs is Wordpress and WooCommerce. While Wordpress is open source and free, WooCommerce is a paid platform. GoDaddy covers the initial cost for WooCommerce. Customers are responsible for future updates released by WooCommerce, and any payments WooCommerce may require to receive such updates.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did install the version of the WooCommerce subscription plugin that was available at the time of the initial site design. Since that time, WooCommerce has released several newer versions of this plugin. Any payments made by our customer for an updated version of the plugin would have been paid to WooCommerce, not GoDaddy. Our customer did pay GoDaddy for an optional service to have us install on their behalf the newer version of the subscriptions plugin they obtained directly from WooCommerce.While we understand their frustration, GoDaddy completed the work paid for by our customer and will not be providing a retroactive discount. However, as a gesture of good faith, GoDaddy has added three months to the hosting service for their site at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I was emailed prior to the renewal asking if I wanted to renew. I was also asked to update payment information. I DID NOT respond because I did not wish to renew. Furthermore, I went into my account THE SAME DAY it was auto-renewed as it caught me off guard! (I never checked any boxes that I wanted an auto renewal) and I chose the button that said "cancel renewal". This was the same day it was renewed. According to the terms it said cancellation had to happen within 5 days. I was under the false assumption that it was cancelled the same day. It never said I had to call anyone or I would have. I also cancelled my domain & asked for a refund via customer support after the website no longer said it was "cancelling" as it has showed each time I checked it after I hit that button. So now I have been charged $35 for an additional 2 yrs for a domain that is sitting idle. Upon Revdex.com communication you are now telling me not only will I not get my refund, but the 2 yrs I have now paid for is for a domain that is no longer there? That is criminal. Very bad business practices.
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer indicated multiple postal letters were sent to our corporate headquarters about their experience with our service levels. We are only in receipt of one copy of the letter and received this copy within the last week. Our office spoke with the customer in hopes of gathering more information however the customer needed to re-schedule our call to next week and we have agreed to this. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office has a scheduled call with the customer to discuss their concerns and consider this matter resolved. Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 28, 2007 during an online transaction the complainant purchased the Domain Names in question for a one year term. The Domain Name have subsequently been renewed by the complainant for additional one year terms on:•October 27, 2008•October 27, 2009•October 28, 2010•October 27, 2011•October 29, 2012•October 27, 2013•November 8, 2014A domain's expiration date is not arbitrarily set by GoDaddy. The complainant chose the initial date of registration, the term of registration ((and/or consolidation or renewal). At the time of purchase (and/or consolidation or renewal) the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. If the customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof. GoDaddy sent renewal notices prior to the most recent expiration date on:•July 30, 2015•August 29, 2015•September 28, 2015•October 13, 2015•October 23, 2015GoDaddy also sent notices after the most recent expiration date on:•October 29, 2015•November 2, 2015•November 3, 2015•November 8, 2015On the day a domain name expires, in this case October 29, 2015 the complainants agreed and purchased term of domain registration ended. The complainant only registered the domains until this date. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the customer with a 42 day grace period to renew or redeem the name.On December 1, 2015 the complainant contacted GoDaddy’s Customer Care Center to request the authorization codes required to transfer the domain names in question. The complainant no longer had access to the email address they had associated with their domain names in order to receive these codes. In order to update the email address they were required to redeem their domain names. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The domain names in question are now eligible for transfer to the registrar of complainant’s choice. As a onetime exception, we have refunded $80.00 in redemption fees for the Domain Names in question. Please allow 7 to 10 days for this to reflect with their financial institution. Should the complainant require assistance transferring the domain names, they can contact our 24 hour Customer Care Center at [redacted]EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrarhttps://support.godaddy.com/help/article/3560/transferring-domain-names...⇄ happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome. EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 28, 2013 our customer purchased the domain in question with our Protected Registration and did so via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the renewal on:• September 29, 2014• October 29, 2014 • November 29, 2014On December 28, 2014, the customer contacted GoDaddy’s customer support teams to remove the protected registration. Our representative then provided correct instructions to cancel the Protected Registration. Since then, our customer has completed the process of removing the Protected Registration service from their domain name.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.To be clear, the customer's account was not a "Premier Services Account". The service they were using is called Protected Registration. GoDaddy does not require documentation from the IRS, local and State Regulatory agencies to cancel the service. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.We have connected with our customer and assisted them with the process of cancelling their domain name. In accordance with our refund policies, the customer has been refunded the protected registration and domain registration charges. EDUCATION:T[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company's response is nothing more than a canned message and not acceptance of its failure to honor promotional codes for discounts for current and potential new clients. I will be looking to move my business to a more reputable company who cares more about honoring its promotional discounts than advertising for new clients with cheap rates to hook them into signing up for long term commitments.
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Our records indicate that our customer’s second upgrade (from 90 GB to 120 GB of storage space) required that GoDaddy migrate the server from one platform to another with more available space. This migration completed within 5 hours of purchase. However, we cannot verify what our customer may or may not have seen prior to the upgrade. As stated previously, our customer did not contact our support staff until after the second upgrade on November 1. After the upgrade migration completed, the available space of 120 GB was verified by our server administrators. To avoid the possibility of any future confusion, we recommend that our customer contact our 24-hour Customer Care staff if they have any questions related to their server’s specifications. While we cannot find where GoDaddy erred, we hope that our customer sees our courtesy refund as the gesture of good will for which it was intended and we certainly apologize for any inconvenience the customer may have experienced. Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here are details why I am not satisfied with the resolution.A. They did not accept they gave all our details to [redacted] - this happened because of them.B. I dont think the management really was keen on talking and he was NOT AT ALL LISTENING -that's under the scope of Godaddy Agreement. This does not make sense.C. Did they really evaluate, investigate the calls-how many times he interpreted. He is not the CEO of Godaddy..he was not prepared to escalate also . I have attempted multiple times.D. I would like to discuss on the phone with CEO's office and explain - how I had worked and send people nice note when they are not honest.E. it is policy to Godaddy to maintain business ethics- which was not FOLLOWED AGAIN - they are stating this is not scope - it does not make sense at all.F. I would like to discuss squared away and get compensation for this harassment, mistreatment. They think they are Boss and we at their beck and call- bad attitude- I dont thin that;s possible.G. I have sent multiple emails to different supervisors- None of them really CARED TO CALL -Is that a policy of GODADDY not to care for CUSTOMERS. Am I not paying the bills? Is that not a scope - to treat customer, fair, honest, ethical, and respond to customers queries. I dont think it has happened. None of the steps were taken nor cared to call and say apologize and compensate for all this.H. They give 100 different reasons -till now they did not say why [redacted] was showing all our information - it is against [redacted] and [redacted] and [redacted] rule of providing personal privacy Violation -they are talking like this and not prepared to call and discuss- it does not makes sense. I. When they call they do not ask is the right time.They do not schedule calls-they call at their whims and fancies- Is that a policy of GodaddyJ. would be happy to call and schedule a call with them to discuss in detail and how they say that management persno called- he was not honest, ethical and he dos not care to listen - Is that scope of Godaddy not listening to customers K. is that godaddy scope of providing [redacted] to dishonest client - [redacted] - is that the ruleL. please think to yourself and consciour and answer- Let God Jesus Christ or [redacted] or [redacted] and come and check -Is the way to act? I have sent few emails to supervisor like [redacted] and others they did not care to call back -is that policy of Godaddy not calling back customers? is that the processI am prepared to discuss and call them ASAP . I sent them to discuss ASAP -they respond to you quietly without even calling me or discussing on it-it does not makes sense. It clearly to call - that's what most people are honest, will call to discuss to see how you can make the customer happy -they dont care- as you can see the way they have written and out of scope and do not call to discuss as a customer.First hting customer satisifaction is to call - which has not happend- Is that godaddys ethics or customer satisifaction way of working please thinka bout all that[redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.In August, 2016 our customer contacted our hosting support team multiple times...
due to problems they experienced receiving email messages to email accounts created within their cPanel Web-hosting plan. It was determined the issue was caused by incorrect permissions our customer had within the home directory of their hosting plan. On February 28, 2017 our customer contacted our support teams with problems sending email messages via their hosing plan. It was again determined our customer’s permissions associated with a folder in their 'home' directory were incorrect. Our hosting team resolved the problem for our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The hosting plan in question functioned as intended. Our customer’s permissions within their home directory caused the email issue experienced. It is likely our customer made an update or change that modified the permissions for their website content folder. GoDaddy does not manage or modify the contents within the associated site content directory. GoDaddy worked vigorously to diagnose and resolve all of the technical issues our customer was experiencing. As a one-time courtesy and gesture of goodwill, GoDaddy has extended our customer’s hosting plan for a 1-month term at no cost. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,GaryH[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] 5/7/15I canceled the hosting for that domain name not the doamin name itself. Also, as of 5/6/15 I received an email from godaddy.com that shows the domain should still be in my possesion. please note email below and a copy of said email in the attachmentWHOIS DATA REMINDER POLICY24/7 Support: ###-###-####ICANN Whois Data Reminder PolicyPlease update your contact information.Dear [redacted], It's that time of year. Because you are the administrative contact for the following domain names registered at GoDaddy as of 5/6/2015, ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we ask you to review your contact data and make any changes necessary. [redacted] Review/Update your contact information nowIf you find that your domain contact data is current and accurate, there's no need to take action. If, however, your domain contact information is inaccurate, you must correct it. (Under ICANN and ccTLD WHOIS rules and the terms of your registration agreement, PROVIDING FALSE CONTACT INFORMATION CAN BE GROUNDS FOR DOMAIN NAME CANCELLATION.) To review the ICANN policy, visit: [redacted] If you have questions or believe you received this email in error, call 24/7 Support at ###-###-####. If needed, your Domain Information Key is [redacted]. Sincerely, GoDaddy Domain Support Thank You
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• [redacted] Terms of UseOn January 12 2015, our customer reached out to our support teams to inquire how to get their [redacted] 365 email plan to work with [redacted] 2007. During this interaction, our customer was informed that [redacted] has a patch available that needs to be installed before [redacted] 365 email will work within [redacted] 2007. If the patch did not work, it may be due to many factors up to, but not including: internal network issues, a corrupt user profile, the customer’s antivirus/malware protection may be running, or they need the latest service pack updates for [redacted]. Additionally, [redacted] 2007 only supports one [redacted] 365 or Exchange email address to be set up. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.EDUCATION: The following links may be of benefit to our customer and their particular concern.Updating [redacted] 2007 and 2010 to Work with [redacted] 365 - [redacted]Set up email in [redacted] 2007 - [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 15 2010 our customer purchased a Website Builder and Standard SSL each for a...
3-year term. On May 27, 2013 our customer manually renewed their Website Builder for another 3-year term and on June 15 2013, per our customer’s account preferences, the Standard SSL automatically renewed for a 3-year term. The Website Builder renewed automatically on July 15, 2016 and the Standard SSL renewed automatically on July 30, 2016. Both in accordance with our customer’s account preferences.When a SSL is being used on a Website Builder site, and is renewed, some steps need to be taken after renewal. This is required to ensure the proper validation dates for the SSL are set so the browser being used to access the site knows the site is secure. Otherwise an “unsecure site” message will be displayed.Our customer took no action to alert us to this issue from the time their products last renewed until February 19, 2017. Our customer was correctly informed during that interaction they would need to re-publish the site to resolve it. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We attempted to connect with our customer to address their concerns with them, but were unsuccessful. We have followed up with our customer via email with the steps they need to take to republish their site. If they have any additional concerns our support teams can be reached 24/7 to assist at 480-505-8877.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The GoDaddy products the complainant had purchased worked as expected. Furthermore, GoDaddy has no control whether visitors to the complainant’s website elect to email them.Should the complainant wish to repurchase GoDaddy’s Get Found product and complete the verification process that option is available to them. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer. Contrary to our customer’s understanding, GoDaddy customer care agents cannot “close” customer accounts. Likewise, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status. This practice is discussed in our Privacy Policy located at the link below:Privacy Policy:https://www.godaddy.com/Agreements/Privacy.aspxCustomer care agents are unable to cancel products or remove payment methods on a customer’s behalf. Ultimately, account management, including product renewals, are a customer responsibility. Again, all applicable refunds have been provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 20, 2017, our customer modified the Registrant contact information...
associated with most of their domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.On February 22, 2017, our customer contacted our support staff regarding the seven domain names in question. Our agent instructed our customer to email our review 60 department and within two hours, the transfer locks were removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As it stands, the 60-day lock was removed from our customer’s domain names and the domains are now in a "pending transfer" status. Our customer need only log into their account and accept the domain transfers for GoDaddy to release the domains early.Our customer may also find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications after each renewal action as directed by our customer.We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx The domain name in question was never registered to our customer via their GoDaddy account. On March 27, 2015 our customer purchased a transfer for the domain in question via online transaction. A domain transfer allows a registrant to move the domain(s) from one registrar (such as GoDaddy) to another.The domain transfer process requires that the registrant take specific steps to move a domain. Multiple emails were sent to the domain’s administrative contact outlining these steps. These steps were not acted upon in a timely manner. As our customer did not complete the domain transfer process within 30 days, the transfer failed. Our customer did not attempt to reinitiate this process. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It appears the domain may have expired with its previous registrar and was acquired by a third party. While GoDaddy is currently the registrar of record for the domain in question, it has no affiliation with the domain’s registrant. If our customer wishes to reacquire the domain, they have multiple options to consider, including contacting the current registrant directly in an attempt to negotiate a potential sale.GoDaddy will not provide the domain to our customer, nor will we compensate our customer for the amount they have requested, as this domain was never transferred to GoDaddy by our customer. We have refunded the failed transfer in question, as it was never completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Godaddy Cancelled my domain without any reasonable reason.They do not have any specific detail why my domain has been flagged.Godaddy did not provide any evidence about the fraud is not convincing.The 10th of Feb.2018 I saw my domain was on sale on Godaddy's websites for 111 us dollars.The only fraud action is from Godaddy.I need the domain,either Godaddy please release the domain to public or send the transfer code.I feel unsafe to disclose my identity such as ID to Godaddy.The verification process is only ask me to upload my ID,and I do not feel conformable in that way.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails. They claim to have sent several emails to me which I never got. I have also explained to them that they default all donains to renew automatically which is a deceptive business practice. If they didn't deceive they wouldn't have renewals. This is shady. These tactics should be stopped. There are hundreds of complaints against them about this.very issue. I never go to their site nor do I care to do business with them. I will do a chargeback with [redacted]. They should refund my money those crooks. I didn't authorize those transactions and as far as I am concerned they are corporate theives. They should be punished. Give me back my money.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2017, our customer purchased GoDaddy’s Premium eCommerce Website...
Design service. The software utilized for these website designs is Wordpress and WooCommerce. While Wordpress is open source and free, WooCommerce is a paid platform. GoDaddy covers the initial cost for WooCommerce. Customers are responsible for future updates released by WooCommerce, and any payments WooCommerce may require to receive such updates.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did install the version of the WooCommerce subscription plugin that was available at the time of the initial site design. Since that time, WooCommerce has released several newer versions of this plugin. Any payments made by our customer for an updated version of the plugin would have been paid to WooCommerce, not GoDaddy. Our customer did pay GoDaddy for an optional service to have us install on their behalf the newer version of the subscriptions plugin they obtained directly from WooCommerce.While we understand their frustration, GoDaddy completed the work paid for by our customer and will not be providing a retroactive discount. However, as a gesture of good faith, GoDaddy has added three months to the hosting service for their site at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I was emailed prior to the renewal asking if I wanted to renew. I was also asked to update payment information. I DID NOT respond because I did not wish to renew. Furthermore, I went into my account THE SAME DAY it was auto-renewed as it caught me off guard! (I never checked any boxes that I wanted an auto renewal) and I chose the button that said "cancel renewal". This was the same day it was renewed. According to the terms it said cancellation had to happen within 5 days. I was under the false assumption that it was cancelled the same day. It never said I had to call anyone or I would have. I also cancelled my domain & asked for a refund via customer support after the website no longer said it was "cancelling" as it has showed each time I checked it after I hit that button. So now I have been charged $35 for an additional 2 yrs for a domain that is sitting idle. Upon Revdex.com communication you are now telling me not only will I not get my refund, but the 2 yrs I have now paid for is for a domain that is no longer there? That is criminal. Very bad business practices.
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer indicated multiple postal letters were sent to our corporate headquarters about their experience with our service levels. We are only in receipt of one copy of the letter and received this copy within the last week. Our office spoke with the customer in hopes of gathering more information however the customer needed to re-schedule our call to next week and we have agreed to this. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office has a scheduled call with the customer to discuss their concerns and consider this matter resolved. Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 28, 2007 during an online transaction the complainant purchased the Domain Names in question for a one year term. The Domain Name have subsequently been renewed by the complainant for additional one year terms on:•October 27, 2008•October 27, 2009•October 28, 2010•October 27, 2011•October 29, 2012•October 27, 2013•November 8, 2014A domain's expiration date is not arbitrarily set by GoDaddy. The complainant chose the initial date of registration, the term of registration ((and/or consolidation or renewal). At the time of purchase (and/or consolidation or renewal) the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. If the customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof. GoDaddy sent renewal notices prior to the most recent expiration date on:•July 30, 2015•August 29, 2015•September 28, 2015•October 13, 2015•October 23, 2015GoDaddy also sent notices after the most recent expiration date on:•October 29, 2015•November 2, 2015•November 3, 2015•November 8, 2015On the day a domain name expires, in this case October 29, 2015 the complainants agreed and purchased term of domain registration ended. The complainant only registered the domains until this date. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the customer with a 42 day grace period to renew or redeem the name.On December 1, 2015 the complainant contacted GoDaddy’s Customer Care Center to request the authorization codes required to transfer the domain names in question. The complainant no longer had access to the email address they had associated with their domain names in order to receive these codes. In order to update the email address they were required to redeem their domain names. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The domain names in question are now eligible for transfer to the registrar of complainant’s choice. As a onetime exception, we have refunded $80.00 in redemption fees for the Domain Names in question. Please allow 7 to 10 days for this to reflect with their financial institution. Should the complainant require assistance transferring the domain names, they can contact our 24 hour Customer Care Center at [redacted]EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrarhttps://support.godaddy.com/help/article/3560/transferring-domain-names...⇄ happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome. EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 28, 2013 our customer purchased the domain in question with our Protected Registration and did so via an online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the renewal on:• September 29, 2014• October 29, 2014 • November 29, 2014On December 28, 2014, the customer contacted GoDaddy’s customer support teams to remove the protected registration. Our representative then provided correct instructions to cancel the Protected Registration. Since then, our customer has completed the process of removing the Protected Registration service from their domain name.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.To be clear, the customer's account was not a "Premier Services Account". The service they were using is called Protected Registration. GoDaddy does not require documentation from the IRS, local and State Regulatory agencies to cancel the service. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.We have connected with our customer and assisted them with the process of cancelling their domain name. In accordance with our refund policies, the customer has been refunded the protected registration and domain registration charges. EDUCATION:T[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company's response is nothing more than a canned message and not acceptance of its failure to honor promotional codes for discounts for current and potential new clients. I will be looking to move my business to a more reputable company who cares more about honoring its promotional discounts than advertising for new clients with cheap rates to hook them into signing up for long term commitments.
Regards,
[redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Our records indicate that our customer’s second upgrade (from 90 GB to 120 GB of storage space) required that GoDaddy migrate the server from one platform to another with more available space. This migration completed within 5 hours of purchase. However, we cannot verify what our customer may or may not have seen prior to the upgrade. As stated previously, our customer did not contact our support staff until after the second upgrade on November 1. After the upgrade migration completed, the available space of 120 GB was verified by our server administrators. To avoid the possibility of any future confusion, we recommend that our customer contact our 24-hour Customer Care staff if they have any questions related to their server’s specifications. While we cannot find where GoDaddy erred, we hope that our customer sees our courtesy refund as the gesture of good will for which it was intended and we certainly apologize for any inconvenience the customer may have experienced. Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here are details why I am not satisfied with the resolution.A. They did not accept they gave all our details to [redacted] - this happened because of them.B. I dont think the management really was keen on talking and he was NOT AT ALL LISTENING -that's under the scope of Godaddy Agreement. This does not make sense.C. Did they really evaluate, investigate the calls-how many times he interpreted. He is not the CEO of Godaddy..he was not prepared to escalate also . I have attempted multiple times.D. I would like to discuss on the phone with CEO's office and explain - how I had worked and send people nice note when they are not honest.E. it is policy to Godaddy to maintain business ethics- which was not FOLLOWED AGAIN - they are stating this is not scope - it does not make sense at all.F. I would like to discuss squared away and get compensation for this harassment, mistreatment. They think they are Boss and we at their beck and call- bad attitude- I dont thin that;s possible.G. I have sent multiple emails to different supervisors- None of them really CARED TO CALL -Is that a policy of GODADDY not to care for CUSTOMERS. Am I not paying the bills? Is that not a scope - to treat customer, fair, honest, ethical, and respond to customers queries. I dont think it has happened. None of the steps were taken nor cared to call and say apologize and compensate for all this.H. They give 100 different reasons -till now they did not say why [redacted] was showing all our information - it is against [redacted] and [redacted] and [redacted] rule of providing personal privacy Violation -they are talking like this and not prepared to call and discuss- it does not makes sense. I. When they call they do not ask is the right time.They do not schedule calls-they call at their whims and fancies- Is that a policy of GodaddyJ. would be happy to call and schedule a call with them to discuss in detail and how they say that management persno called- he was not honest, ethical and he dos not care to listen - Is that scope of Godaddy not listening to customers K. is that godaddy scope of providing [redacted] to dishonest client - [redacted] - is that the ruleL. please think to yourself and consciour and answer- Let God Jesus Christ or [redacted] or [redacted] and come and check -Is the way to act? I have sent few emails to supervisor like [redacted] and others they did not care to call back -is that policy of Godaddy not calling back customers? is that the processI am prepared to discuss and call them ASAP . I sent them to discuss ASAP -they respond to you quietly without even calling me or discussing on it-it does not makes sense. It clearly to call - that's what most people are honest, will call to discuss to see how you can make the customer happy -they dont care- as you can see the way they have written and out of scope and do not call to discuss as a customer.First hting customer satisifaction is to call - which has not happend- Is that godaddys ethics or customer satisifaction way of working please thinka bout all that[redacted]
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.In August, 2016 our customer contacted our hosting support team multiple times...
due to problems they experienced receiving email messages to email accounts created within their cPanel Web-hosting plan. It was determined the issue was caused by incorrect permissions our customer had within the home directory of their hosting plan. On February 28, 2017 our customer contacted our support teams with problems sending email messages via their hosing plan. It was again determined our customer’s permissions associated with a folder in their 'home' directory were incorrect. Our hosting team resolved the problem for our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The hosting plan in question functioned as intended. Our customer’s permissions within their home directory caused the email issue experienced. It is likely our customer made an update or change that modified the permissions for their website content folder. GoDaddy does not manage or modify the contents within the associated site content directory. GoDaddy worked vigorously to diagnose and resolve all of the technical issues our customer was experiencing. As a one-time courtesy and gesture of goodwill, GoDaddy has extended our customer’s hosting plan for a 1-month term at no cost. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,GaryH[redacted]Office of the CEO - GoDaddy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] 5/7/15I canceled the hosting for that domain name not the doamin name itself. Also, as of 5/6/15 I received an email from godaddy.com that shows the domain should still be in my possesion. please note email below and a copy of said email in the attachmentWHOIS DATA REMINDER POLICY24/7 Support: ###-###-####ICANN Whois Data Reminder PolicyPlease update your contact information.Dear [redacted], It's that time of year. Because you are the administrative contact for the following domain names registered at GoDaddy as of 5/6/2015, ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we ask you to review your contact data and make any changes necessary. [redacted] Review/Update your contact information nowIf you find that your domain contact data is current and accurate, there's no need to take action. If, however, your domain contact information is inaccurate, you must correct it. (Under ICANN and ccTLD WHOIS rules and the terms of your registration agreement, PROVIDING FALSE CONTACT INFORMATION CAN BE GROUNDS FOR DOMAIN NAME CANCELLATION.) To review the ICANN policy, visit: [redacted] If you have questions or believe you received this email in error, call 24/7 Support at ###-###-####. If needed, your Domain Information Key is [redacted]. Sincerely, GoDaddy Domain Support Thank You
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• [redacted] Terms of UseOn January 12 2015, our customer reached out to our support teams to inquire how to get their [redacted] 365 email plan to work with [redacted] 2007. During this interaction, our customer was informed that [redacted] has a patch available that needs to be installed before [redacted] 365 email will work within [redacted] 2007. If the patch did not work, it may be due to many factors up to, but not including: internal network issues, a corrupt user profile, the customer’s antivirus/malware protection may be running, or they need the latest service pack updates for [redacted]. Additionally, [redacted] 2007 only supports one [redacted] 365 or Exchange email address to be set up. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.EDUCATION: The following links may be of benefit to our customer and their particular concern.Updating [redacted] 2007 and 2010 to Work with [redacted] 365 - [redacted]Set up email in [redacted] 2007 - [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]