that conversation about email service had nothing to do with the issue at hand. a web hosting service is mediocre at best. its definitely not comparable to what I can get myself and I cant use it. if it was fast, I would not need to move my site from there. now I am out of money and complain will stay unless some kind of resolution will be achieved where money are not wasted.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2016, our customer purchased a Search Engine Visibility plan for a...
one-year term via online transaction. On May 10, 2017, in accordance with our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on April 30, 2017. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. We also sent an order confirmation email on May 10, 2017. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy was not contacted until this product was no longer eligible for a refund, as a one-time exception to our policy we have canceled the service and refunded the transaction. Our customer can expect to see the funds returned to the payment method within the next 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Again, GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility.As previously stated, our customer can cancel the Website Builder in question for a refund of any unused months, and can contact us via [email protected] once canceled, to request the refund.For any additional charges on our customer’s account, they can contact our customer care team at any time at 480-505-8877 or via the contact options at https://godaddy.com/contact-us.aspx.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 8, 2010, our customer purchased a domain transfer online to transfer the domain name in question from another registrar to GoDaddy for a five-year term. On August 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question upon its annual expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy sent these notices after the expiration date on:• July 18, 2015• August 12, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on:• August 18, 2015 (Date of expiration and first failed renewal attempt)• August 22, 2015 (Second failed renewal attempt)• August 29, 2015 (Third failed renewal attempt and product cancellation)After the expiration date, GoDaddy (at our own expense) provided a 42 days grace period for our customer to renew or redeem their domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name. EDUCATION:The customer might find this article useful:What happens after domain names expire? https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 10, 2015, the complainant attempted to renew the domain in question via online transaction in their customer account. These three separate renewal attempts were completed successfully at 9:57 AM, 9:59 AM, and 10:12 AM respectively.Typically, the complainant would need to cancel the domain in question within 5 days of renewal to receive a refund of their payments. GoDaddy as a registrar pays fees to acquire and renew the domains on our customers' behalf from the registry, and GoDaddy would be unable to recover any funds from multiple renewals of this domain. The domain was renewed in a good faith effort to uphold our agreements with the account holder. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy, we have refunded the two additional one-year renewals to the complainant’s original payment method, a total of $30.34. Future refunds will be provided in accordance with GoDaddy’s Refund Policy.EDUCATION:The complainant may find the following articles from GoDaddy’s help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
We stand by our previous response. Our attempts to obtain the domain in question were unsuccessful because the domain name was no longer owned by the party who had listed it for sale via our website. Unlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddy.The current registrant of the domain name has now listed the domain at a price of their choosing. GoDaddy has no influence regarding the current asking price of this domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail. I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there. When I called them they said "oh, we thought thats what you wanted" I said, "why in Gods name would I pay you $2000.00 for 1 page"??? They deleted all items when Wholesale needs couldnt be met. Everything had to restored. Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014. I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016. I thought they were kidding!! The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO. I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere. I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.Godaddy did not honor the terms and services that I paid for.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for...
assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting plan. Our customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiated. The initial migration of our customer’s data failed. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting plan. Our customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.org. Our expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being present. As such, our office has submitted a refund in the amount of $87.39 for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This is such a joke. Do you realize how much business you just lost. You want to offer me a reduced price of something that you have and can restore for free. I understand your universal service agreement. Why not give me a courtesy call. I have built several websites on my customers behalf on your platform.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for. However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase. Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar. EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].GoDaddy sent malware notices to our customer on:• April 4,...
2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security service. This service removes malware and protects against future attacks. It does not fix damage caused by malware that existed before the service was added. This work is typically performed by a website administrator. GoDaddy does offer WordPress Premium Support, a service where we will perform this type of work. On October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their website. After being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional services. We make every effort to provide all available options, including no cost solutions, as we did in this case. We appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may exist. As a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement· Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy. Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]
[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.
Regards,
[redacted]
The fact of the matter is I was told by two different employees on 2/15 and 2/16 (Seren O[redacted]) that I would be reimbursed for the $953. 13 and $263.13. As far as third party purchases are concerned, the email address that Godaddy shows making the questionable purchases is not an email address that belongs to me or my partner. Also, between the time of the original phone calls on the evening of 2/14 where two purchases that I did agree on were made ($1,652.83 and $424.39) my business debit card had been hacked by the following morning. Later that week, someone attempted to hack my computer and website.
In an essence, all web pages, images, photos and so on are files and need to be in a repository. All GoDaddy customers that have webpages are using GoDaddy as a repository. Even emails needs a repository. The difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case. This is 2017, even the cheapest phone can take pictures in high resolution. 4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk space. The demand for storage is only going to grow even more. GoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there. By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing False advertising. I would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]. The complainant enabled 2-Step Authentication on their GoDaddy account which provides an additional layer of security. 2-Step Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. 2-Step Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking, we provide this valuable service at no cost.On February 24, 2015 the complainant provided the requested documentation and 2-Step authentication was removed from their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant’s request 2-Step Authentication has been disabled on their GoDaddy account. Should they require assistance in accessing their account they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The complainant) might find this article useful:Disabling Two-Step Authentication[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
that conversation about email service had nothing to do with the issue at hand. a web hosting service is mediocre at best. its definitely not comparable to what I can get myself and I cant use it. if it was fast, I would not need to move my site from there. now I am out of money and complain will stay unless some kind of resolution will be achieved where money are not wasted.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 10, 2016, our customer purchased a Search Engine Visibility plan for a...
one-year term via online transaction. On May 10, 2017, in accordance with our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent a renewal notice prior to the expiration date on April 30, 2017. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. We also sent an order confirmation email on May 10, 2017. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy was not contacted until this product was no longer eligible for a refund, as a one-time exception to our policy we have canceled the service and refunded the transaction. Our customer can expect to see the funds returned to the payment method within the next 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Again, GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management is a customer responsibility.As previously stated, our customer can cancel the Website Builder in question for a refund of any unused months, and can contact us via [email protected] once canceled, to request the refund.For any additional charges on our customer’s account, they can contact our customer care team at any time at 480-505-8877 or via the contact options at https://godaddy.com/contact-us.aspx.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 8, 2010, our customer purchased a domain transfer online to transfer the domain name in question from another registrar to GoDaddy for a five-year term. On August 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question upon its annual expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy sent these notices after the expiration date on:• July 18, 2015• August 12, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on:• August 18, 2015 (Date of expiration and first failed renewal attempt)• August 22, 2015 (Second failed renewal attempt)• August 29, 2015 (Third failed renewal attempt and product cancellation)After the expiration date, GoDaddy (at our own expense) provided a 42 days grace period for our customer to renew or redeem their domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name. EDUCATION:The customer might find this article useful:What happens after domain names expire? https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 10, 2015, the complainant attempted to renew the domain in question via online transaction in their customer account. These three separate renewal attempts were completed successfully at 9:57 AM, 9:59 AM, and 10:12 AM respectively.Typically, the complainant would need to cancel the domain in question within 5 days of renewal to receive a refund of their payments. GoDaddy as a registrar pays fees to acquire and renew the domains on our customers' behalf from the registry, and GoDaddy would be unable to recover any funds from multiple renewals of this domain. The domain was renewed in a good faith effort to uphold our agreements with the account holder. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy, we have refunded the two additional one-year renewals to the complainant’s original payment method, a total of $30.34. Future refunds will be provided in accordance with GoDaddy’s Refund Policy.EDUCATION:The complainant may find the following articles from GoDaddy’s help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
We stand by our previous response. Our attempts to obtain the domain in question were unsuccessful because the domain name was no longer owned by the party who had listed it for sale via our website. Unlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddy.The current registrant of the domain name has now listed the domain at a price of their choosing. GoDaddy has no influence regarding the current asking price of this domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail. I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there. When I called them they said "oh, we thought thats what you wanted" I said, "why in Gods name would I pay you $2000.00 for 1 page"??? They deleted all items when Wholesale needs couldnt be met. Everything had to restored. Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014. I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016. I thought they were kidding!! The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO. I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere. I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.Godaddy did not honor the terms and services that I paid for.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for...
assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting plan. Our customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiated. The initial migration of our customer’s data failed. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting plan. Our customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.org. Our expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being present. As such, our office has submitted a refund in the amount of $87.39 for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
This is such a joke. Do you realize how much business you just lost. You want to offer me a reduced price of something that you have and can restore for free. I understand your universal service agreement. Why not give me a courtesy call. I have built several websites on my customers behalf on your platform.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for. However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase. Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar. EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].GoDaddy sent malware notices to our customer on:• April 4,...
2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security service. This service removes malware and protects against future attacks. It does not fix damage caused by malware that existed before the service was added. This work is typically performed by a website administrator. GoDaddy does offer WordPress Premium Support, a service where we will perform this type of work. On October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their website. After being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional services. We make every effort to provide all available options, including no cost solutions, as we did in this case. We appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may exist. As a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement· Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy. Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]
[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.
Regards,
[redacted]
The fact of the matter is I was told by two different employees on 2/15 and 2/16 (Seren O[redacted]) that I would be reimbursed for the $953. 13 and $263.13. As far as third party purchases are concerned, the email address that Godaddy shows making the questionable purchases is not an email address that belongs to me or my partner. Also, between the time of the original phone calls on the evening of 2/14 where two purchases that I did agree on were made ($1,652.83 and $424.39) my business debit card had been hacked by the following morning. Later that week, someone attempted to hack my computer and website.
In an essence, all web pages, images, photos and so on are files and need to be in a repository. All GoDaddy customers that have webpages are using GoDaddy as a repository. Even emails needs a repository. The difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case. This is 2017, even the cheapest phone can take pictures in high resolution. 4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk space. The demand for storage is only going to grow even more. GoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there. By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing False advertising. I would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository.
product was defective, refund policy should include products that don't even work right.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]. The complainant enabled 2-Step Authentication on their GoDaddy account which provides an additional layer of security. 2-Step Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. 2-Step Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking, we provide this valuable service at no cost.On February 24, 2015 the complainant provided the requested documentation and 2-Step authentication was removed from their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant’s request 2-Step Authentication has been disabled on their GoDaddy account. Should they require assistance in accessing their account they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The complainant) might find this article useful:Disabling Two-Step Authentication[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy