As expected, the Godaddy response does not address the fact that it is impossible to utilize their email service if the domain's mx records are not pointed to their servers which was done so back in January. As a loyal customer since 2009, I had hoped Godaddy would, in good faith, work with me to resolve this issue. Also, not only was I charged for the basic email plan, I was charged for multiple add-on accounts - does your refund policy specifically mention these "add-on" accounts?While I have utilized Godaddy for many years, it is clear they have now taken the approach to get their customers to pre-pay as much as possible and then implement very restrictive and limited refund policies. I will be moving all of my services to another provider who works in good faith to ensure strong customer service and does not bill a customer for a service they do not provide. As mentioned, I had no problem paying for the month of service it took to transition email platforms, but to force me to pay for 11 months when they know it is technically impossible for email to work is absurd. I hope other people realize how Godaddy chooses to treat their loyal customers.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 6, 2011, our customer purchased a domain and Protected Registration for a...
3-year term via online transaction. Protected Registration, a premium, add-on service, is the highest level of protection for a domain that GoDaddy offers. It provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains using this service cannot be cancelled or transferred until Protected Registration is canceled. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292On April 7, 2014, and April 7, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain and Protected Registration for 3-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted GoDaddy’s customer care on May 4, 2017, to cancel the domain and Protected Registration, and was guided through steps to do so. Our customer canceled the products on May 11, 2017, and requested a full refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A refund was provided for the Protected Registration bundle in accordance with our refund policy. Multiple year automatic domain renewals must be canceled within 5 days of renewal to be refund eligible. The domain in question is non-refundable.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The GoDaddy products the complainant had purchased worked as expected. Furthermore, GoDaddy has no control whether visitors to the complainant’s website elect to email them.Should the complainant wish to repurchase GoDaddy’s Get Found product and complete the verification process that option is available to them. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 6, 2014 our customer registered a domain name for a one-year term. This is for the period ending March 6, 2015.On February 26, 2015 our customer renewed their domain name for another one-year term and also purchased additional services via an online transaction. On February 27, 2015 our customer contacted our billing teams and requested a cancellation of their latest transaction, including the domain renewal. The products purchased on February 26, 2015 were canceled, including the domain name registration, and a full refund for the transaction was provided as the complainant requested.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has been in contact with our customer to discuss their concerns and appreciate their feedback. We have assisted our customer with regaining the registration of their domain name, which is active within their GoDaddy account. If our customer requires assistance with the management of their domain or any other aspect of their account, they can contact GoDaddy’s 24 Hour Customer Care Center at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,
[redacted]
In an essence, all web pages, images, photos and so on are files and need to be in a repository. All GoDaddy customers that have webpages are using GoDaddy as a repository. Even emails needs a repository. The difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case. This is 2017, even the cheapest phone can take pictures in high resolution. 4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk space. The demand for storage is only going to grow even more. GoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there. By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing False advertising. I would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy's Verification Office has requested our customer provide credit/debit card information associated with a PayPal account they utilized for the transaction in question. Following multiple unsuccessful attempts made by GoDaddy’s Verification Office to connect with our customer to discuss the transaction, on December 26, 2017, the account was locked, the transaction refunded in full to the original payment method, and the service removed. Contrary to our customer’s understanding, they had not submitted the necessary information to ensure that the owner of the payment method has authorized the transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 the complainant registered the domain name in question for a one-year term via an online transaction and opted to add GoDaddy’s Protected Registration service. This is for the period ending June 27, 2015. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On June 27, 2015 the complainant manually renewed the domain name registration for an additional one-year term. Following the renewal transaction, the complainant submitted a request to cancel the Protected Registration services. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the domain name registration or Protected Registration service in question.Our office has attempted to connect with the complainant via phone to discuss their concerns and provide clarity regarding the service they had purchased. However, our attempts have been unsuccessful. The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by our Domain Services team, the service may then be canceled. Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 10, 2015, the complainant attempted to renew the domain in question via online transaction in their customer account. These three separate renewal attempts were completed successfully at 9:57 AM, 9:59 AM, and 10:12 AM respectively.Typically, the complainant would need to cancel the domain in question within 5 days of renewal to receive a refund of their payments. GoDaddy as a registrar pays fees to acquire and renew the domains on our customers' behalf from the registry, and GoDaddy would be unable to recover any funds from multiple renewals of this domain. The domain was renewed in a good faith effort to uphold our agreements with the account holder. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy, we have refunded the two additional one-year renewals to the complainant’s original payment method, a total of $30.34. Future refunds will be provided in accordance with GoDaddy’s Refund Policy.EDUCATION:The complainant may find the following articles from GoDaddy’s help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, our customer created their account and purchased via an online transaction a domain name registration for a two-year term. This was for a service period ending August 26, 2015. On August 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good-faith effort to honor its agreements with the customer. GoDaddy sent renewal notices prior to the expiration date on:• July 27, 2015 at 8:06 a.m. MST (30-day notice)• August 21, 2015 at 5:43 a.m. MST (5-day notice)• August 27, 2015 at 7:57 a.m. MST (Renewal receipt)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. As no action was taken, GoDaddy automatically renewed our customer’s domain name for a two-year term. This is for a period ending August 26, 2017.GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility. On September 5, 2015 (10 days after renewal), our customer logged into their account and turned automatic renewal off for their domain name registration. They then contacted GoDaddy’s customer care team to request a refund. Per our Refund Policy, certain domain names (our customer’s included) that automatically renew for a multi-year term are only eligible for a refund if they are canceled within 5 days of their expiration date. As such, our customer’s request for a refund was declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer. As our customer has disabled the renewal preference on the domain name in question, GoDaddy will continue to honor its agreements and not attempt to renew the service upon expiration.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
The response from GoDaddy.com, LLCis not in good faith and is based on false claims. GoDaddy.com, LLC
auctions team has not informed me of the required updates that need to be
made on my Payee account despite several email requests.GoDaddy.com,
LLC has not clarified what is invalid on my Payee account. My Payee information is correct and I have repeatedly asked GoDaddy.com to clarify which information is invalid to them as "I can not change my name, my address, bank account number or phone number" (related emails have been forwarded for reference).On September 23, 2015, GoDaddy.com claimed they successfully sent payment by Check according to my Payee information, but it turned out to be false promise as I never received it when the waiting period (1 month) elapsed.On November 05, 2015, GoDaddy.com wrote to me by email that they have stopped payment by Check, and then I provided my Bank account details on the Payee account. GoDaddy.com has not made it clear to me that the Bank account details that I have used for so long are invalid.On November 17, 2015, when I sent an email inquiring why the payment was not sent despite providing all the details, GoDaddy.com wrote to me by email that: "Thank you for contacting aftermarket support. I have sent your inquiry to our accounting department, we will update you once they are finished investigating. Please allow 5-7 days". However, when 7 days elapsed, GoDaddy.com could not reply emails concerning the same.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception we have refunded $149.99 of the fees associated with our customer’s hosting restores. It may take 3 to 5 days for this to reflect with their financial institution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer recently sold domain names via GoDaddy’s auction service. However,...
GoDaddy has been unable to send the money to the customer until additional verification has taken place. GoDaddy’s Auction team has been working with the customer in order to get this verification processed and ensure the customer is paid for their sold domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our Auctions team is in contact with our customer and is assisting them with the verification they need to fill out. We encourage our customer to continue working with GoDaddy’s Auction teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement· Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy. Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]
[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for. However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase. Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2017, our customer purchased a Deluxe Managed WordPress plan for a 6-month...
term. On February 17, 2018, per our customer's account preferences, GoDaddy was instructed not to automatically renew the hosting plan and did not do so in good faith to honor its agreements with our customer. GoDaddy sent email notices about the expiration as well as the failed billings. GoDaddy provided 10 days of service at no cost following expiration and provided an additional 10 days of service in a suspended status. In total, 20 days of service without payment were provided prior to cancellation. The hosting was canceled on March 9, 2018 due to nonpayment.When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recovery. Per our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee not a punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restored. If our customer has their own backups, no restore fee needs to be paid.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, GoDaddy will reduce the restore fee from $150 to $75. If our customer wishes to restore their site, they will need to contact our support teams at 480-505-8877 to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The fact of the matter is I was told by two different employees on 2/15 and 2/16 (Seren O[redacted]) that I would be reimbursed for the $953. 13 and $263.13. As far as third party purchases are concerned, the email address that Godaddy shows making the questionable purchases is not an email address that belongs to me or my partner. Also, between the time of the original phone calls on the evening of 2/14 where two purchases that I did agree on were made ($1,652.83 and $424.39) my business debit card had been hacked by the following morning. Later that week, someone attempted to hack my computer and website.
As expected, the Godaddy response does not address the fact that it is impossible to utilize their email service if the domain's mx records are not pointed to their servers which was done so back in January. As a loyal customer since 2009, I had hoped Godaddy would, in good faith, work with me to resolve this issue. Also, not only was I charged for the basic email plan, I was charged for multiple add-on accounts - does your refund policy specifically mention these "add-on" accounts?While I have utilized Godaddy for many years, it is clear they have now taken the approach to get their customers to pre-pay as much as possible and then implement very restrictive and limited refund policies. I will be moving all of my services to another provider who works in good faith to ensure strong customer service and does not bill a customer for a service they do not provide. As mentioned, I had no problem paying for the month of service it took to transition email platforms, but to force me to pay for 11 months when they know it is technically impossible for email to work is absurd. I hope other people realize how Godaddy chooses to treat their loyal customers.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 6, 2011, our customer purchased a domain and Protected Registration for a...
3-year term via online transaction. Protected Registration, a premium, add-on service, is the highest level of protection for a domain that GoDaddy offers. It provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains using this service cannot be cancelled or transferred until Protected Registration is canceled. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292On April 7, 2014, and April 7, 2017, per our customer’s account preferences, GoDaddy automatically renewed the domain and Protected Registration for 3-year terms in good faith to honor agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted GoDaddy’s customer care on May 4, 2017, to cancel the domain and Protected Registration, and was guided through steps to do so. Our customer canceled the products on May 11, 2017, and requested a full refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A refund was provided for the Protected Registration bundle in accordance with our refund policy. Multiple year automatic domain renewals must be canceled within 5 days of renewal to be refund eligible. The domain in question is non-refundable.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The GoDaddy products the complainant had purchased worked as expected. Furthermore, GoDaddy has no control whether visitors to the complainant’s website elect to email them.Should the complainant wish to repurchase GoDaddy’s Get Found product and complete the verification process that option is available to them. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 6, 2014 our customer registered a domain name for a one-year term. This is for the period ending March 6, 2015.On February 26, 2015 our customer renewed their domain name for another one-year term and also purchased additional services via an online transaction. On February 27, 2015 our customer contacted our billing teams and requested a cancellation of their latest transaction, including the domain renewal. The products purchased on February 26, 2015 were canceled, including the domain name registration, and a full refund for the transaction was provided as the complainant requested.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Our office has been in contact with our customer to discuss their concerns and appreciate their feedback. We have assisted our customer with regaining the registration of their domain name, which is active within their GoDaddy account. If our customer requires assistance with the management of their domain or any other aspect of their account, they can contact GoDaddy’s 24 Hour Customer Care Center at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,
[redacted]
In an essence, all web pages, images, photos and so on are files and need to be in a repository. All GoDaddy customers that have webpages are using GoDaddy as a repository. Even emails needs a repository. The difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case. This is 2017, even the cheapest phone can take pictures in high resolution. 4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk space. The demand for storage is only going to grow even more. GoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there. By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing False advertising. I would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository.
product was defective, refund policy should include products that don't even work right.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy's Verification Office has requested our customer provide credit/debit card information associated with a PayPal account they utilized for the transaction in question. Following multiple unsuccessful attempts made by GoDaddy’s Verification Office to connect with our customer to discuss the transaction, on December 26, 2017, the account was locked, the transaction refunded in full to the original payment method, and the service removed. Contrary to our customer’s understanding, they had not submitted the necessary information to ensure that the owner of the payment method has authorized the transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 the complainant registered the domain name in question for a one-year term via an online transaction and opted to add GoDaddy’s Protected Registration service. This is for the period ending June 27, 2015. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On June 27, 2015 the complainant manually renewed the domain name registration for an additional one-year term. Following the renewal transaction, the complainant submitted a request to cancel the Protected Registration services. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification. As such, there are no applicable refunds with regards to the domain name registration or Protected Registration service in question.Our office has attempted to connect with the complainant via phone to discuss their concerns and provide clarity regarding the service they had purchased. However, our attempts have been unsuccessful. The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by our Domain Services team, the service may then be canceled. Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute with a third party...
who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 10, 2015, the complainant attempted to renew the domain in question via online transaction in their customer account. These three separate renewal attempts were completed successfully at 9:57 AM, 9:59 AM, and 10:12 AM respectively.Typically, the complainant would need to cancel the domain in question within 5 days of renewal to receive a refund of their payments. GoDaddy as a registrar pays fees to acquire and renew the domains on our customers' behalf from the registry, and GoDaddy would be unable to recover any funds from multiple renewals of this domain. The domain was renewed in a good faith effort to uphold our agreements with the account holder. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy, we have refunded the two additional one-year renewals to the complainant’s original payment method, a total of $30.34. Future refunds will be provided in accordance with GoDaddy’s Refund Policy.EDUCATION:The complainant may find the following articles from GoDaddy’s help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, our customer created their account and purchased via an online transaction a domain name registration for a two-year term. This was for a service period ending August 26, 2015. On August 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good-faith effort to honor its agreements with the customer. GoDaddy sent renewal notices prior to the expiration date on:• July 27, 2015 at 8:06 a.m. MST (30-day notice)• August 21, 2015 at 5:43 a.m. MST (5-day notice)• August 27, 2015 at 7:57 a.m. MST (Renewal receipt)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. As no action was taken, GoDaddy automatically renewed our customer’s domain name for a two-year term. This is for a period ending August 26, 2017.GoDaddy provides customers with full control over the automatic renewal feature. Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility. On September 5, 2015 (10 days after renewal), our customer logged into their account and turned automatic renewal off for their domain name registration. They then contacted GoDaddy’s customer care team to request a refund. Per our Refund Policy, certain domain names (our customer’s included) that automatically renew for a multi-year term are only eligible for a refund if they are canceled within 5 days of their expiration date. As such, our customer’s request for a refund was declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer. As our customer has disabled the renewal preference on the domain name in question, GoDaddy will continue to honor its agreements and not attempt to renew the service upon expiration.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
The response from GoDaddy.com, LLCis not in good faith and is based on false claims. GoDaddy.com, LLC
auctions team has not informed me of the required updates that need to be
made on my Payee account despite several email requests.GoDaddy.com,
LLC has not clarified what is invalid on my Payee account. My Payee information is correct and I have repeatedly asked GoDaddy.com to clarify which information is invalid to them as "I can not change my name, my address, bank account number or phone number" (related emails have been forwarded for reference).On September 23, 2015, GoDaddy.com claimed they successfully sent payment by Check according to my Payee information, but it turned out to be false promise as I never received it when the waiting period (1 month) elapsed.On November 05, 2015, GoDaddy.com wrote to me by email that they have stopped payment by Check, and then I provided my Bank account details on the Payee account. GoDaddy.com has not made it clear to me that the Bank account details that I have used for so long are invalid.On November 17, 2015, when I sent an email inquiring why the payment was not sent despite providing all the details, GoDaddy.com wrote to me by email that: "Thank you for contacting aftermarket support. I have sent your inquiry to our accounting department, we will update you once they are finished investigating. Please allow 5-7 days". However, when 7 days elapsed, GoDaddy.com could not reply emails concerning the same.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception we have refunded $149.99 of the fees associated with our customer’s hosting restores. It may take 3 to 5 days for this to reflect with their financial institution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer recently sold domain names via GoDaddy’s auction service. However,...
GoDaddy has been unable to send the money to the customer until additional verification has taken place. GoDaddy’s Auction team has been working with the customer in order to get this verification processed and ensure the customer is paid for their sold domains.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our Auctions team is in contact with our customer and is assisting them with the verification they need to fill out. We encourage our customer to continue working with GoDaddy’s Auction teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy: · Universal Terms of Service Agreement· Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 14, 2015, the complainant purchased GoDaddy’s Deluxe Managed WordPress hosting for a one month term with assistance from GoDaddy’s customer care agents. On November 14, 2015 and December 14, 2015 respectively, GoDaddy was instructed per the complainant’s account preferences to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As the complainant has canceled the Managed WordPress hosting account in question, we have refunded the prior two months of automatic renewals as a one-time exception to our refund policy. Future refunds would be provided in accordance with our refund policy. EDUCATION: The complainant may find the following articles from GoDaddy’s help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849 Managing Renewals for Products and Services: https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddyC[redacted]
[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for. However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase. Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 17, 2017, our customer purchased a Deluxe Managed WordPress plan for a 6-month...
term. On February 17, 2018, per our customer's account preferences, GoDaddy was instructed not to automatically renew the hosting plan and did not do so in good faith to honor its agreements with our customer. GoDaddy sent email notices about the expiration as well as the failed billings. GoDaddy provided 10 days of service at no cost following expiration and provided an additional 10 days of service in a suspended status. In total, 20 days of service without payment were provided prior to cancellation. The hosting was canceled on March 9, 2018 due to nonpayment.When a hosting account is cancelled, GoDaddy may retain the data for a limited time; the content is stored on servers that GoDaddy uses for disaster recovery. Per our terms of service (to which our customer agreed), it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee not a punitive, rather, our administrators must perform data recovery work to see if the deleted content can be restored. If our customer has their own backups, no restore fee needs to be paid.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, GoDaddy will reduce the restore fee from $150 to $75. If our customer wishes to restore their site, they will need to contact our support teams at 480-505-8877 to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The fact of the matter is I was told by two different employees on 2/15 and 2/16 (Seren O[redacted]) that I would be reimbursed for the $953. 13 and $263.13. As far as third party purchases are concerned, the email address that Godaddy shows making the questionable purchases is not an email address that belongs to me or my partner. Also, between the time of the original phone calls on the evening of 2/14 where two purchases that I did agree on were made ($1,652.83 and $424.39) my business debit card had been hacked by the following morning. Later that week, someone attempted to hack my computer and website.