Complaint: [redacted] I am rejecting this response because:While the 'solution' the Creditkarma.com customer service rep came up with does 'work', I was already aware of how to *correct [redacted] the errorThe problem is that the software doesn't allow for this not to occur in the first place I searched all over their website and still cannot find the page on which I would have originally entered the information It was only with the direct link that was sent that I was able to fix the information entered into my tax return However, the original problem still exists: I have to file an amendment (both federal and state), which is not only a big time-waster but will cost additional money I would ask if Creditkarma.com is able to file this amendment on my behalf, as having followed all of their 'steps' in entering the tax information, the end calculation was wrongIt will cost my (an approximate amount of) $to take this to a tax professional in my area and have them sort it outAgain, my idea of a solution, which I stated in my original email, is that either: A) Creditkarma.com file the amendment for me, or B) I be reimbursed the cost of having to have a tax professional file it for me (As an aside note: I should specify that it is my suggestion that their software be updated so this doesn't happen to others with HSA accounts I have entered the same information from my taxes at HR Block and Turbo Taxes' websites to compare, and neither of those sites automatically counts HSA as income!) Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ [redacted] - It looks like the information you provided does not meet the input requirements provided by the credit bureau EquifaxI suggest that you download your credit report from www.annualcreditreport.com to view and verify the exact format of your personal informationYou will need to enter this in exactly as it is shown on your existing credit report in order to bypass [redacted] registration failure Alternatively, you can send the documents requested in our prior correspondence Thanks for your patience Regards, [redacted] P Member Support Manager
Each scoring model has a slightly different formula for analyzing the many different factors of your credit report and each person has many different credit scores.On your Credit Karma account, you will see the VantageScore scoring model, provided individually by TransUnion and Equifax.VantageScore incorporates a broader set of credit-related data and can score up to million more people than other models With so many different scoring models out there, you never know which score a bank will use, but VantageScore is a strong predictor for what the banks may see.Please let me know if you have any further questions
[redacted] - We provide members with updates on the status of their taxes via emailYour IRS return has been rejectedPlease review the emails we have sent you for more information as to how to remedy the issue and resubmit your tax returnThanks for your patience, [redacted] **Member Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received email notification that my account, if one existed, was deactivatedI do hope this REMAINS deactivated!Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ [redacted] - I hope to put your concerns to restWe are a legitimate and honest website whose mission is simply to provide financial information and tools to everyone free of chargeCredit Karma has been featured on The Wall Street Journal, USA Today, CNN, and a multitude of other sites I am unable to remove your email address from our database as I do not have your email addressIt sounds like someone mistakenly used your email address to register for Credit KarmaI cannot find an account matching your personal information, but would be happy to remove your email address from our database if you would please send that alongYou may respond here, or email me at [redacted] @creditkarma.com Thanks for your patience [redacted] P Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will try one more time to have them remove my email address from their data baseI feel more confident knowing that this has been resolved through Revdex.com and that I now have an email for the legitimate businessI didn't want to become a victim to a scam
Complaint: [redacted] I am rejecting this response because:I have followed instructions that were provided and instructions that are listed on your website and all I get is error messages saying contact member support I can't do the replace account feature and I can't change my e-mail address in the security section No matter what I do on the website the answer is contact member support I should not have to divulge more personal information about myself in order to accomplish an e-mail address change.I have attached screen print of me trying to apply account replacement and the resulting error page Also attached is my security settings page telling me I have to contact member support to change my e-mail but that is not what your instructions say on the websiteI have attached the e-mail change instructions from your website as well.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11510489, and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] - It looks like you opted to allow Credit Karma to check participating lenders for pre-approved personal loan offers for you here on Credit Karma.It sounds like you received this message because you did not meet the lender's pre-approval requirements.You never actually applied for this loan and no hard inquiry was made on your credit reportThe only information passed on to this lender was gained via a soft inquiry, which will not appear on your credit report and won't affect your score at all.Please let me know if you have any further questions about this matter [redacted] **Member Support Manager
It appears that your taxes have been sent to the state and the IRSWe can only provide updated information once we receive information back from the IRS or state about the status of your return.Once we have new information, our site will automatically updateYou're welcome to check here ( [redacted] Thanks for your patience, Elaine P Member support manager
Complaint: [redacted] I am rejecting this response because: This is not trueThere is a problem with your websiteSomeone needs to call meIf it was a simple matter of clicking "State Taxes" I wouldn't be filing with the Revdex.comI have been speaking to your company for daysI work for a software companyI am computer savvy Maybe I was not clear enough - they need to be filed with the same companyThis is ridiculousI would be having an ongoing issue with your company and you wouldn't even look up the problem to see what it isI have talked to multiple people, sent screen shots, asked for a call - all to no avilAs I requested from your other support staff, I would like to have my federal taxes backed out and be done with your company all together Again, my phone number is 508- [redacted] - not like you'll use it Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The issue has not been resolved I received an email on March 1, from Ayesha stating the following: [redacted] , Mar 1, 4:PM PST: Hi,We received your documentation but it looks like your Credit Karma account is fully registeredIf you still need assistance with your account, please let me know what error you're encountering so I can help you out.Thanks! [redacted] Member Support SpecialistCredit Karma As suggested by the response from Credit Karma, I responded to ***a this morning with the following: [redacted] , I need to have my phone number updated to [redacted] That was the point of my information being faxed over Thank you for confirming that it was received and no updates have been made to my account To date, my number has not been updated for Credit Karma Sincerely, [redacted]
I do not have any further information at this timeCredit Karma does not sell or rent your dataWe do not initiate phone calls without the member's requestYou may want to consider registering for the national Do Not Call listThanks for your patience
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ [redacted] - If you are having trouble accessing your account, please submit a support ticket here: https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX I do not see any recent communications from you and would be happy to helpIn order to find the correct account matching your personal information, I do require several pieces of information that are in these formsPlease let me know if you have any other trouble Regards, [redacted] P Member Support Manager
Hi [redacted] It looks like the Adjusted Gross Income (AGI) you entered didn’t match what the IRS has on file for you from last year’s return.AGI is an individual's total gross income minus some specific deductionsMany tax items are often based off an individual's AGI such as medical expenses, miscellaneous itemized deductions, and even income tax in some states.You can find your AGI on last year's tax return:Form 1040: line 37Form 1040A: line 21Form 1040EZ: line 4If you didn't file a return last year, you can still use the AGI option to electronically sign your returnJust enter "0" as your AGI.If you don’t have access to last year’s return, you can get your IRS transcript [redacted] ) to view your AGI.You can adjust your previous year's AGI here: [redacted] Regards, [redacted] **Member Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I sent the very 1st email from my alternate email addressI reached out through my regular email address thaqt you have on file times after the initial responseANYWHO, after now replies back and forth they finally unlocked my taxes MondayI no longer assistanceGoodbye.Sincerely, [redacted] ***
I'm sorry, but I'm unable to see the information you've provided here We have not received your documentsI have deactivated your account at your requestThanks for your patience
Complaint: [redacted] I am rejecting this response because: What they are saying is a cop-out, and their supposed "good predictors" are nowhere close to the FICO score I am showing with one of my credit card companies.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:While the 'solution' the Creditkarma.com customer service rep came up with does 'work', I was already aware of how to *correct [redacted] the errorThe problem is that the software doesn't allow for this not to occur in the first place I searched all over their website and still cannot find the page on which I would have originally entered the information It was only with the direct link that was sent that I was able to fix the information entered into my tax return However, the original problem still exists: I have to file an amendment (both federal and state), which is not only a big time-waster but will cost additional money I would ask if Creditkarma.com is able to file this amendment on my behalf, as having followed all of their 'steps' in entering the tax information, the end calculation was wrongIt will cost my (an approximate amount of) $to take this to a tax professional in my area and have them sort it outAgain, my idea of a solution, which I stated in my original email, is that either: A) Creditkarma.com file the amendment for me, or B) I be reimbursed the cost of having to have a tax professional file it for me (As an aside note: I should specify that it is my suggestion that their software be updated so this doesn't happen to others with HSA accounts I have entered the same information from my taxes at HR Block and Turbo Taxes' websites to compare, and neither of those sites automatically counts HSA as income!) Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ [redacted] - It looks like the information you provided does not meet the input requirements provided by the credit bureau EquifaxI suggest that you download your credit report from www.annualcreditreport.com to view and verify the exact format of your personal informationYou will need to enter this in exactly as it is shown on your existing credit report in order to bypass [redacted] registration failure Alternatively, you can send the documents requested in our prior correspondence Thanks for your patience Regards, [redacted] P Member Support Manager
Each scoring model has a slightly different formula for analyzing the many different factors of your credit report and each person has many different credit scores.On your Credit Karma account, you will see the VantageScore scoring model, provided individually by TransUnion and Equifax.VantageScore incorporates a broader set of credit-related data and can score up to million more people than other models With so many different scoring models out there, you never know which score a bank will use, but VantageScore is a strong predictor for what the banks may see.Please let me know if you have any further questions
[redacted] - We provide members with updates on the status of their taxes via emailYour IRS return has been rejectedPlease review the emails we have sent you for more information as to how to remedy the issue and resubmit your tax returnThanks for your patience, [redacted] **Member Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received email notification that my account, if one existed, was deactivatedI do hope this REMAINS deactivated!Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ [redacted] - I hope to put your concerns to restWe are a legitimate and honest website whose mission is simply to provide financial information and tools to everyone free of chargeCredit Karma has been featured on The Wall Street Journal, USA Today, CNN, and a multitude of other sites I am unable to remove your email address from our database as I do not have your email addressIt sounds like someone mistakenly used your email address to register for Credit KarmaI cannot find an account matching your personal information, but would be happy to remove your email address from our database if you would please send that alongYou may respond here, or email me at [redacted] @creditkarma.com Thanks for your patience [redacted] P Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will try one more time to have them remove my email address from their data baseI feel more confident knowing that this has been resolved through Revdex.com and that I now have an email for the legitimate businessI didn't want to become a victim to a scam
Complaint: [redacted] I am rejecting this response because:I have followed instructions that were provided and instructions that are listed on your website and all I get is error messages saying contact member support I can't do the replace account feature and I can't change my e-mail address in the security section No matter what I do on the website the answer is contact member support I should not have to divulge more personal information about myself in order to accomplish an e-mail address change.I have attached screen print of me trying to apply account replacement and the resulting error page Also attached is my security settings page telling me I have to contact member support to change my e-mail but that is not what your instructions say on the websiteI have attached the e-mail change instructions from your website as well.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11510489, and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] - It looks like you opted to allow Credit Karma to check participating lenders for pre-approved personal loan offers for you here on Credit Karma.It sounds like you received this message because you did not meet the lender's pre-approval requirements.You never actually applied for this loan and no hard inquiry was made on your credit reportThe only information passed on to this lender was gained via a soft inquiry, which will not appear on your credit report and won't affect your score at all.Please let me know if you have any further questions about this matter [redacted] **Member Support Manager
It appears that your taxes have been sent to the state and the IRSWe can only provide updated information once we receive information back from the IRS or state about the status of your return.Once we have new information, our site will automatically updateYou're welcome to check here ( [redacted] Thanks for your patience, Elaine P Member support manager
Complaint: [redacted] I am rejecting this response because: This is not trueThere is a problem with your websiteSomeone needs to call meIf it was a simple matter of clicking "State Taxes" I wouldn't be filing with the Revdex.comI have been speaking to your company for daysI work for a software companyI am computer savvy Maybe I was not clear enough - they need to be filed with the same companyThis is ridiculousI would be having an ongoing issue with your company and you wouldn't even look up the problem to see what it isI have talked to multiple people, sent screen shots, asked for a call - all to no avilAs I requested from your other support staff, I would like to have my federal taxes backed out and be done with your company all together Again, my phone number is 508- [redacted] - not like you'll use it Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The issue has not been resolved I received an email on March 1, from Ayesha stating the following: [redacted] , Mar 1, 4:PM PST: Hi,We received your documentation but it looks like your Credit Karma account is fully registeredIf you still need assistance with your account, please let me know what error you're encountering so I can help you out.Thanks! [redacted] Member Support SpecialistCredit Karma As suggested by the response from Credit Karma, I responded to ***a this morning with the following: [redacted] , I need to have my phone number updated to [redacted] That was the point of my information being faxed over Thank you for confirming that it was received and no updates have been made to my account To date, my number has not been updated for Credit Karma Sincerely, [redacted]
I do not have any further information at this timeCredit Karma does not sell or rent your dataWe do not initiate phone calls without the member's requestYou may want to consider registering for the national Do Not Call listThanks for your patience
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ [redacted] - If you are having trouble accessing your account, please submit a support ticket here: https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX I do not see any recent communications from you and would be happy to helpIn order to find the correct account matching your personal information, I do require several pieces of information that are in these formsPlease let me know if you have any other trouble Regards, [redacted] P Member Support Manager
Hi [redacted] It looks like the Adjusted Gross Income (AGI) you entered didn’t match what the IRS has on file for you from last year’s return.AGI is an individual's total gross income minus some specific deductionsMany tax items are often based off an individual's AGI such as medical expenses, miscellaneous itemized deductions, and even income tax in some states.You can find your AGI on last year's tax return:Form 1040: line 37Form 1040A: line 21Form 1040EZ: line 4If you didn't file a return last year, you can still use the AGI option to electronically sign your returnJust enter "0" as your AGI.If you don’t have access to last year’s return, you can get your IRS transcript [redacted] ) to view your AGI.You can adjust your previous year's AGI here: [redacted] Regards, [redacted] **Member Support Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I sent the very 1st email from my alternate email addressI reached out through my regular email address thaqt you have on file times after the initial responseANYWHO, after now replies back and forth they finally unlocked my taxes MondayI no longer assistanceGoodbye.Sincerely, [redacted] ***
I'm sorry, but I'm unable to see the information you've provided here We have not received your documentsI have deactivated your account at your requestThanks for your patience
Final Consumer Response / [redacted] (2000, 6, 2015/12/17) */ This is business has adequately resolved the issueThank you so much
Complaint: [redacted] I am rejecting this response because: What they are saying is a cop-out, and their supposed "good predictors" are nowhere close to the FICO score I am showing with one of my credit card companies.Sincerely, [redacted]