Complaint: [redacted] I am rejecting this response because: If you know the file is about me, then what information was provided to the [redacted] individual? Maybe I need to be clearerI know you have closed the accountThe police cannot investigate unless they know there is a crimeTherefore is Credit Karma stating they know “ [redacted] " provided them with enough information, using my personal data to open my account?If it is my information, what material/data about me was provided to this individual ( [redacted] ), credit report, social security number, etc.?Has Credit Karma investigated whom [redacted] is or where this person is located? Will Credit Karma contact the police knowing they released personal information that provided an unknown individual with my name, address, and other private data that could result in fraudulent activity? Sincerely, [redacted]
[redacted] - There are many different scoring models. Each scoring model has a slightly different formula for analyzing the many different factors of your credit report and each person has many different credit scores.On your Credit Karma account, you will see the VantageScore 3.0 scoring model, provided individually by TransUnion and Equifax.VantageScore 3.0 incorporates a broader set of credit-related data and can score up to 30 million more people than other models. With so many different scoring models out there, you never know which score a bank will use, but VantageScore 3.0 is a strong predictor for what the banks may see.Please let me know if you have any further questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would Ike to add that I never did receive an answer as to why my refund amount changed from $to over $and back or why my address was changed, but I have receive my refund Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ [redacted] , Credit Karma is not a credit bureau, therefore we are unable to make changes to your credit reportYou have previously stated that an account should have been removed from your report - Creditors normally send updates to the credit bureaus once a month, so the item in question may not have been removed immediately Credit scores typically do not change dailyEven if there is a significant chance, such as a collection being removed from your report, your score may not changePlease allow some time for the update to process Regards, [redacted] P Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ [redacted] , Credit bureaus use many different scoring models, even within the same credit bureauEach bureau can use dozens of different credit score models based on the requirements of different lendersIt's important to also know that there is no 'one true credit score' Each credit score model has a slightly different formula that takes into account over different factors of your credit report; like a thumbprint, no credit score model is exactly the sameIn addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day As an example, a mortgage company will get a different score than a company providing auto loans, since they are looking for different types of credit history and credit factors Hope this helps! If you have more questions, please feel free to let me know Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT STILL DOES NOT MAKE ANY SENCE ON HOW MY SCORE DROPED BY POINTS IN ONE MONTH JUST BY THIS COMPANY CREDIT KARMAAND I DONT HAVE ANY NEW ACCOUNTS OR HAVE I PAID ANYTHING LATESO IT STILL DOES NOT ADD UP TO DROP BY POINTS IN LESS THAN DAYSI WANT IT FIXED NOW Final Business Response / [redacted] (4000, 9, 2015/04/29) */ [redacted] , I do understand that credit scores can be confusingOur site exists so you can review the information that your lenders are reporting to the credit bureaus TransUnion and Equifax, and how the information reported affects your score There are many different scoring models and banks may use a different model based on the type of credit for which you are applying The scores provided to you are not in error, but are representative of the information on your credit reports, and calculated using the VantageScore model provided by TransUnion and Equifax separatelyThis is not a FICO scoreI suggest that you review the various factors that can impact your score to see what might be impacting the change in score: https://www.creditkarma.com/myfinances/scores/ Please let me know if you have more questionsI'm happy to answer them Regards, [redacted] P Final Consumer Response / [redacted] (4200, 11, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I MAIN CONCERN AND WHAT YOU FAIL TO ANSWER IS HOW CAN MY SCORE DROP BY POINTS IN JUST DAYS WHEN NOTHING WAS PAID LATE OR NOTHING NEW WAS ADDED ON MY CREDITANSWER THAT QUESTIONYOU HAVE YOUR RECORD YOU CAN SEE WHERE IT WAS THEN DROPPED TO WHICH IS CRAZYANSWER THAT QUESTIONAND YOU CAN SEE NOTHING WAS PAID LATE OR ADDED ON MY CREDIT SO HOW CAN IT JUST DROP FOR NOTHINGYOU GUYS ARE A FRAUD AND MESSING UP PEOPLE CREDIT.IM GONNA FILE A LAWSUIT IF YOU DONT RESEARCH AND FIX BECAUSE IF YOU DID RESEARCH IT YOU WOULD SEE WHAT IAM TALKING ABOUT
[redacted] - It looks like we sent you an email on 2/19/notifying you that your federal return was acceptedLet me know if you have other questions [redacted] **Member Support Manager
Unfortunately we are unable to change the phone number tied to a Credit Karma Tax account at this time I'm sorry for any inconvenience, but you're welcome to check back with us as often as you'd like for an update Regards, [redacted] Member Support manager
Complaint [redacted] I am rejecting this response because:you are missing my pointMy return hasn't even REACHED the state yetThey don't have it because you haven't sent itI've called the state and they said nothing is in their systemIt needs to be sent to the stateSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Your answer is a joke. You have set computerized responses that do nothing but put the customer off and require them to contact you again. If you're not going to provide a phone number for Customer Service then you shouldn't be in business! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hi [redacted] - All of the credit report information on Credit Karma comes straight from TransUnion and Equifax, two of the three major credit bureaus. We're not a credit bureau, so we don't have the ability to make changes to your credit... report. At Credit Karma, we focus on providing credit score and credit health resources. If you would like to review your full credit reports, please click on the following links to view your report: TransUnion credit report: https://www.creditkarma.com/myfinances/creditreport/transunion#overview Equifax credit report: https://www.creditkarma.com/myfinances/creditreport/equifax#overview To correct errors you see on Credit Karma, you must file a dispute directly with the credit bureau that shows the error. To file a dispute with TransUnion, please head over to the TransUnion site here: http://www.transunion.com/personal-credit/credit-disputes/credit-disputes.page To file a dispute with Equifax, please head over to the Equifax site here: https://www.ai.equifax.com/CreditInvestigation/home.action The 10-digit confirmation number is *not required [redacted] to fill out this form. Let me know if you have any more questions. [redacted] P. Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ ***, The credit scores you receive on Credit Karma come straight from TransUnion and Equifax, two of the three major national credit bureausIt's not uncommon for scores to varyEach consumer has dozens of different credit scores, though most people believe that each person just has one Credit scores can vary for lots of reasonsFirst, each of the three credit bureaus can have slightly different credit report information for youSecondly, the credit score model has a slightly different formula that takes into account over different factors of your credit report; like a thumbprint, no credit score model is exactly the sameThird, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day Comparing several credit scores will always be different, since all the models are inherently differentTracking one credit score over time, shows you the ups and downs in your score that could signal a significant change in your credit health You can also read more about credit score differences here: https://www.creditkarma.com/article/differentscores Hope this helps! If you have more questions, please feel free to let me know [redacted] P Member Support Manager
[redacted] - We have not yet received your documentsWithout these documents, we are unable to allow you access to your accountAll mail is processed within business days of receiving itWe follow up via email once the documents have been processedPlease let me know if you have any other questions[redacted] Member Support Manager
It looks like we have removed your email address from our databases, as our previous communications stated Let me know if you have further questions Regards, [redacted] Member Support Manager
I think you might be referring to a different site.Credit Karma believes that everyone should have a right to view his or her financial information completely free of chargeIn fact, no credit card information is required to sign up with Credit Karma because our service is completely free!Sometimes companies use the name "Credit Karma" without permission to get people to pay for their servicesIf this happened, and you remember the name of the company, let us know so that we can investigate further.Please let me know if you have any other questions.Regards, [redacted] **Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Hi [redacted] - We're working on making it easier to contact usWe will require a little more information in order to identify the account that belongs to youPlease fill out this form, and our team will get back to you directly: https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX I'll keep an eye out for your ticket and someone will respond promptly Thanks for your patience Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above link that they provided for me to reply to my complaint DOES NOT WORKI fill out the form and the SUBMIT button does't workThat figures...becasue they are running me in circles and DO NOT WANT TO HELP ME, BECASUE WHAT THEY ADVERTISE IS FAKE AND NOT REALThis is what I tried to write to them in response to the above link they provided you:I need a temporary password [redacted] get into my account using the e-mail address: [redacted] @aol.comevery time I reset password, you guys tell me to clink on the link you provide, then it tells me, my FireFox is not the latest versionI have the latest version of Firefox; however, you are making me click on a reply link, FROM MY AOL BROWSERApparently my AOL Browser isn't using FirefoxWhat I need...and I've asked dozens of times, is for you to send me a temporary password, so that I can copy and paste and put it into my Firefox Browser, do I can get into my FREE CREDIT KARMA ACCOUNTWhich apparently doesn't exist? You guys said my "stuff" is linked to another email account: [redacted] @aol.com...which I DO NOT USE FOR PERSONAL BUSINESS AND OR INFORMATIONSO SEND ME A TEMPORAY PASSWORD [redacted] NOT A LINK TO GET INTO MY ACCOUNT WITH PASSWORD [redacted] IT DOESN'T WORK Final Business Response / [redacted] (4000, 13, 2015/09/09) */ We have reached out to [redacted] directly to verify some personal information prior to helping him with his request Further communication will be via email only Regards, [redacted] P Final Consumer Response / [redacted] (4200, 15, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY HAVE NOT REACHED OUT TO ME TO RESOLVE THIS ISSUE: SEE BELOW is the only response I have recevied from Credit Karma Its the same response they have been sending me..asking how do I like there serviceSee belowCredit Karma Help Desk Thank you for contacting Credit Karma's Member Support teamWe'd love to hear how your support experience wentPlease take a moment to rate the service you received by clicking one of the links below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what your ticket was about: THATS ITNo resetting of password [redacted] have answered their security questions several times...then I get the above reply...and around and around in circlesasking how do I like their service
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ [redacted] - It appears that the email address you have been using to login and the email address on your active account are differentOur support specialist responded to you yesterday (1/18/16) regarding this matter and we are still awaiting your responseTo expedite this process, please respond to her message as soon as possible Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credit Karma have reached out to me and I now have access to my fileThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ [redacted] , I am more than happy to help you resolve the issues you're having with logging into your Credit Karma accountYou will need to contact us directly at [redacted] @creditkarma.com so we can verify who you are before proceeding It looks like the email you received was just to notify you that an inquiry has fallen off your report (email sent 5/5/15), not that a new inquiry was madePlease let me know if you see a different message Thanks for your patience, [redacted] P Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ [redacted] - It's possible that someone may have accidentally used your email address to register for Credit KarmaI have removed your email address from our database so that this should no longer be a problem If you'd like me to investigate further to ensure that the account in question is not associated with your personal information, please reply with your full name and date of birth I apologize for any confusion and thank you for your patience [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Your system should require validation of the email address supplied by a new registrant, a common practice, before enrolling the owner of the address into a system which requires your collection of personal and private information, my birth date, to cease such enrollment You may need to review CASL - Canadian Anti-Spam Legislation - to avoid accidental violations If your system facilitates any third party to access my private and personal information without my consent, that shall be a challenge for your company to address on a much larger scaleI am satisfied with not receiving your emails regarding a service which I do not wish to participate in Thank you, ***
Complaint: [redacted] I am rejecting this response because: If you know the file is about me, then what information was provided to the [redacted] individual? Maybe I need to be clearerI know you have closed the accountThe police cannot investigate unless they know there is a crimeTherefore is Credit Karma stating they know “ [redacted] " provided them with enough information, using my personal data to open my account?If it is my information, what material/data about me was provided to this individual ( [redacted] ), credit report, social security number, etc.?Has Credit Karma investigated whom [redacted] is or where this person is located? Will Credit Karma contact the police knowing they released personal information that provided an unknown individual with my name, address, and other private data that could result in fraudulent activity? Sincerely, [redacted]
[redacted] - There are many different scoring models. Each scoring model has a slightly different formula for analyzing the many different factors of your credit report and each person has many different credit scores.On your Credit Karma account, you will see the VantageScore 3.0 scoring model, provided individually by TransUnion and Equifax.VantageScore 3.0 incorporates a broader set of credit-related data and can score up to 30 million more people than other models. With so many different scoring models out there, you never know which score a bank will use, but VantageScore 3.0 is a strong predictor for what the banks may see.Please let me know if you have any further questions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would Ike to add that I never did receive an answer as to why my refund amount changed from $to over $and back or why my address was changed, but I have receive my refund Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ [redacted] , Credit Karma is not a credit bureau, therefore we are unable to make changes to your credit reportYou have previously stated that an account should have been removed from your report - Creditors normally send updates to the credit bureaus once a month, so the item in question may not have been removed immediately Credit scores typically do not change dailyEven if there is a significant chance, such as a collection being removed from your report, your score may not changePlease allow some time for the update to process Regards, [redacted] P Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ [redacted] , Credit bureaus use many different scoring models, even within the same credit bureauEach bureau can use dozens of different credit score models based on the requirements of different lendersIt's important to also know that there is no 'one true credit score' Each credit score model has a slightly different formula that takes into account over different factors of your credit report; like a thumbprint, no credit score model is exactly the sameIn addition, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day As an example, a mortgage company will get a different score than a company providing auto loans, since they are looking for different types of credit history and credit factors Hope this helps! If you have more questions, please feel free to let me know Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT STILL DOES NOT MAKE ANY SENCE ON HOW MY SCORE DROPED BY POINTS IN ONE MONTH JUST BY THIS COMPANY CREDIT KARMAAND I DONT HAVE ANY NEW ACCOUNTS OR HAVE I PAID ANYTHING LATESO IT STILL DOES NOT ADD UP TO DROP BY POINTS IN LESS THAN DAYSI WANT IT FIXED NOW Final Business Response / [redacted] (4000, 9, 2015/04/29) */ [redacted] , I do understand that credit scores can be confusingOur site exists so you can review the information that your lenders are reporting to the credit bureaus TransUnion and Equifax, and how the information reported affects your score There are many different scoring models and banks may use a different model based on the type of credit for which you are applying The scores provided to you are not in error, but are representative of the information on your credit reports, and calculated using the VantageScore model provided by TransUnion and Equifax separatelyThis is not a FICO scoreI suggest that you review the various factors that can impact your score to see what might be impacting the change in score: https://www.creditkarma.com/myfinances/scores/ Please let me know if you have more questionsI'm happy to answer them Regards, [redacted] P Final Consumer Response / [redacted] (4200, 11, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I MAIN CONCERN AND WHAT YOU FAIL TO ANSWER IS HOW CAN MY SCORE DROP BY POINTS IN JUST DAYS WHEN NOTHING WAS PAID LATE OR NOTHING NEW WAS ADDED ON MY CREDITANSWER THAT QUESTIONYOU HAVE YOUR RECORD YOU CAN SEE WHERE IT WAS THEN DROPPED TO WHICH IS CRAZYANSWER THAT QUESTIONAND YOU CAN SEE NOTHING WAS PAID LATE OR ADDED ON MY CREDIT SO HOW CAN IT JUST DROP FOR NOTHINGYOU GUYS ARE A FRAUD AND MESSING UP PEOPLE CREDIT.IM GONNA FILE A LAWSUIT IF YOU DONT RESEARCH AND FIX BECAUSE IF YOU DID RESEARCH IT YOU WOULD SEE WHAT IAM TALKING ABOUT
[redacted] - It looks like we sent you an email on 2/19/notifying you that your federal return was acceptedLet me know if you have other questions [redacted] **Member Support Manager
Unfortunately we are unable to change the phone number tied to a Credit Karma Tax account at this time I'm sorry for any inconvenience, but you're welcome to check back with us as often as you'd like for an update Regards, [redacted] Member Support manager
Complaint [redacted] I am rejecting this response because:you are missing my pointMy return hasn't even REACHED the state yetThey don't have it because you haven't sent itI've called the state and they said nothing is in their systemIt needs to be sent to the stateSincerely, [redacted] ***
It looks like your state and federal returns have been acceptedPlease let me know if you have further questions
Complaint: [redacted] I am rejecting this response because:Your answer is a joke. You have set computerized responses that do nothing but put the customer off and require them to contact you again. If you're not going to provide a phone number for Customer Service then you shouldn't be in business! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hi [redacted] - All of the credit report information on Credit Karma comes straight from TransUnion and Equifax, two of the three major credit bureaus. We're not a credit bureau, so we don't have the ability to make changes to your credit... report. At Credit Karma, we focus on providing credit score and credit health resources. If you would like to review your full credit reports, please click on the following links to view your report: TransUnion credit report: https://www.creditkarma.com/myfinances/creditreport/transunion#overview Equifax credit report: https://www.creditkarma.com/myfinances/creditreport/equifax#overview To correct errors you see on Credit Karma, you must file a dispute directly with the credit bureau that shows the error. To file a dispute with TransUnion, please head over to the TransUnion site here: http://www.transunion.com/personal-credit/credit-disputes/credit-disputes.page To file a dispute with Equifax, please head over to the Equifax site here: https://www.ai.equifax.com/CreditInvestigation/home.action The 10-digit confirmation number is *not required [redacted] to fill out this form. Let me know if you have any more questions. [redacted] P. Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ ***, The credit scores you receive on Credit Karma come straight from TransUnion and Equifax, two of the three major national credit bureausIt's not uncommon for scores to varyEach consumer has dozens of different credit scores, though most people believe that each person just has one Credit scores can vary for lots of reasonsFirst, each of the three credit bureaus can have slightly different credit report information for youSecondly, the credit score model has a slightly different formula that takes into account over different factors of your credit report; like a thumbprint, no credit score model is exactly the sameThird, credit scores can change anytime so you have to make sure you are comparing credit scores from the same day Comparing several credit scores will always be different, since all the models are inherently differentTracking one credit score over time, shows you the ups and downs in your score that could signal a significant change in your credit health You can also read more about credit score differences here: https://www.creditkarma.com/article/differentscores Hope this helps! If you have more questions, please feel free to let me know [redacted] P Member Support Manager
[redacted] - We have not yet received your documentsWithout these documents, we are unable to allow you access to your accountAll mail is processed within business days of receiving itWe follow up via email once the documents have been processedPlease let me know if you have any other questions[redacted] Member Support Manager
It looks like we have removed your email address from our databases, as our previous communications stated Let me know if you have further questions Regards, [redacted] Member Support Manager
I think you might be referring to a different site.Credit Karma believes that everyone should have a right to view his or her financial information completely free of chargeIn fact, no credit card information is required to sign up with Credit Karma because our service is completely free!Sometimes companies use the name "Credit Karma" without permission to get people to pay for their servicesIf this happened, and you remember the name of the company, let us know so that we can investigate further.Please let me know if you have any other questions.Regards, [redacted] **Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Hi [redacted] - We're working on making it easier to contact usWe will require a little more information in order to identify the account that belongs to youPlease fill out this form, and our team will get back to you directly: https://help.creditkarma.com/hc/en-us/requests/new?ticket_form_id=XXXXX I'll keep an eye out for your ticket and someone will respond promptly Thanks for your patience Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above link that they provided for me to reply to my complaint DOES NOT WORKI fill out the form and the SUBMIT button does't workThat figures...becasue they are running me in circles and DO NOT WANT TO HELP ME, BECASUE WHAT THEY ADVERTISE IS FAKE AND NOT REALThis is what I tried to write to them in response to the above link they provided you:I need a temporary password [redacted] get into my account using the e-mail address: [redacted] @aol.comevery time I reset password, you guys tell me to clink on the link you provide, then it tells me, my FireFox is not the latest versionI have the latest version of Firefox; however, you are making me click on a reply link, FROM MY AOL BROWSERApparently my AOL Browser isn't using FirefoxWhat I need...and I've asked dozens of times, is for you to send me a temporary password, so that I can copy and paste and put it into my Firefox Browser, do I can get into my FREE CREDIT KARMA ACCOUNTWhich apparently doesn't exist? You guys said my "stuff" is linked to another email account: [redacted] @aol.com...which I DO NOT USE FOR PERSONAL BUSINESS AND OR INFORMATIONSO SEND ME A TEMPORAY PASSWORD [redacted] NOT A LINK TO GET INTO MY ACCOUNT WITH PASSWORD [redacted] IT DOESN'T WORK Final Business Response / [redacted] (4000, 13, 2015/09/09) */ We have reached out to [redacted] directly to verify some personal information prior to helping him with his request Further communication will be via email only Regards, [redacted] P Final Consumer Response / [redacted] (4200, 15, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY HAVE NOT REACHED OUT TO ME TO RESOLVE THIS ISSUE: SEE BELOW is the only response I have recevied from Credit Karma Its the same response they have been sending me..asking how do I like there serviceSee belowCredit Karma Help Desk Thank you for contacting Credit Karma's Member Support teamWe'd love to hear how your support experience wentPlease take a moment to rate the service you received by clicking one of the links below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what your ticket was about: THATS ITNo resetting of password [redacted] have answered their security questions several times...then I get the above reply...and around and around in circlesasking how do I like their service
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ [redacted] - It appears that the email address you have been using to login and the email address on your active account are differentOur support specialist responded to you yesterday (1/18/16) regarding this matter and we are still awaiting your responseTo expedite this process, please respond to her message as soon as possible Regards, [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credit Karma have reached out to me and I now have access to my fileThank you
Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ [redacted] , I am more than happy to help you resolve the issues you're having with logging into your Credit Karma accountYou will need to contact us directly at [redacted] @creditkarma.com so we can verify who you are before proceeding It looks like the email you received was just to notify you that an inquiry has fallen off your report (email sent 5/5/15), not that a new inquiry was madePlease let me know if you see a different message Thanks for your patience, [redacted] P Member Support Manager
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ [redacted] - It's possible that someone may have accidentally used your email address to register for Credit KarmaI have removed your email address from our database so that this should no longer be a problem If you'd like me to investigate further to ensure that the account in question is not associated with your personal information, please reply with your full name and date of birth I apologize for any confusion and thank you for your patience [redacted] P Member Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Your system should require validation of the email address supplied by a new registrant, a common practice, before enrolling the owner of the address into a system which requires your collection of personal and private information, my birth date, to cease such enrollment You may need to review CASL - Canadian Anti-Spam Legislation - to avoid accidental violations If your system facilitates any third party to access my private and personal information without my consent, that shall be a challenge for your company to address on a much larger scaleI am satisfied with not receiving your emails regarding a service which I do not wish to participate in Thank you, ***
For your records: I cancelled account and checked on credit bureau files and did not see any hard inquires