CreditCardProcessing.com

CreditCardProcessing.com has excellent customer service with easy setup. Their personnel is very helpful and knowledgeable about providing safety measures to ensure that my merchant account is safe.

Review: I talked with a sales agent for the business, he was very insistent that I send him some of our company information to be able to figure out what kind of merchant processing account I could get. I SPECIFICALLY TOLD HIM NOT TO SET ME UP AN ACCOUNT UNLESS I CONTACTED HIM AND TOLD HIM TO DO SO. He assured me that he needed the information to get started, but no account would be set up. In my type of business I deal mostly with construction loans, so I process very little volume on credit cards. I decided to go with a different provider that did not charge a flat monthly fee. I then started noticing charges of $20 per month on my bank statement from creditcardproccessing.com. I talked to them on Jan 21st 2015 and filled out a account cancellation form, but still got charged an additional $50 on Feb 3rd 2015. They charged me a total of $110 and I never made one transaction with the company. They did not every even send me equipment to process cards, nor instructions on how I could process them. I think it is robbery that an account was formed without my approval (especially since I was ensured an account would NOT be set up) and I was charged $110 without even proccessing a single cent with creditcardproccessing.comDesired Settlement: I want the $110 refunded

Business

Response:

This customer contacted by our company and was provided the rates and fees by one of our account representatives. An application and agreement was presented to the customer who e-signed an electronic application detailing the fees and terms. The customer was sent a copy of this agreement to print out via PDF. The customer was also sent an email detailing when billing would begin. We regret any miscommunication that took place. We can confirm this account is closed. A refund of the $110 in service fees has been requested and should deposit into the customer's checking account in the next 7 to 10 business days.

Review: I signed up for an account with creditcardprocessing.com in January of 2015. At the time of sign up I was told that my processing fees would be 2.15% unless somebody used a non-qualified, which would be rare, I would be able to accept all card types, and that I have 60 days to complete PCI compliance training or I would be charged $99. It is now March 2015, and I have made several attempts to do their PCI training, and each time I am given an error. I have called several times and they keep telling me that they are backed up and haven't had a chance to put me in the system yet. Additionally, I attempted to run an American Express card only to find out that my account is not set up for American Express. I called in on 3/13/15, almost a week ago, and was told that they forgot to apply for American Express specifically and they would send me the paperwork either that day or the next business day. Today, 3/18/15, I still have not received the paperwork, and the representative I was working with will not answer my phone calls or respond to my emails.Next, I received a deposit from a charge today only to find that I was charged over 4%, far from the 2.15% I was promised, with no breakdown or explaination of fees showing on my statement. When I called in I was told that it was a rewards card, and that most rewards cards aren't qualified, which isn't what I was originally led to believe by the sales rep. Finally, I told them I want to cancel the account. After being asked several more questions to 'verify my identity', even though I had already been discussing my account with the representative for 20 minutes and verified my identity previously, I was placed on hold several times. Finally, she came back and told me that they can't do anything with cancellations because I was signed up through a separate company, and that they notified the company that I wanted to cancel and I should receive some paperwork from them in the mail to close the account.Desired Settlement: I want my account closed effective immediately, before additional fees and monthly charges are deducted from my bank account

Business

Response:

We are sorry to hear of this customer's negative experience. We are confident all rates and fees were disclosed during the sales and application process. We will ensure this account is closed per the customer's request.

Consumer

Response:

Review: We cancelled the account with CreditCardProcessing.com as of 10/27/2014. They continued charging fees on 12/4/2014. We reported the error. They said that they would look into it, but did not respond. We sent an inquiry again on 12/10/2014, but still did not hear anything yet.Desired Settlement: Make sure that my account is closed and refund $20 that they erroneously charged.

Business

Response:

We regret this customer's negative experience. The closure of a merchant account with our company requires a signed authorization since this is a financial service. It does not appear the closure request was received initially. We can confirm this account has been closed and a refund of $20 has been requested. This refund should deposit into the customer's checking account in the next 7 to 10 business days.

Business

Response:

We are sorry for the communication issue. We have increased the refund request from $20 to $40.

Consumer

Response:

Review: 10353199

I am rejecting this response because: Although the amount ($40) is correct, I have not received the refund yet, which passed the promised date. I will accept their response when I receive the full refund.

Regards,

So far I have had good success with CreditCardProcessing, Since giving my information our account has been approved and we are awaiting the reader to begin using the system. My sells rep was very helpful and answered all my question.

I have had a great experience with Credit Card Processing. Youri has been really helpful and is very prompt with my requests. I would definitely recommend this processing company to any starting business out there. The have the lowest rates I know.

Great customer service, always responds and helps there clients. Gives you a true quote and upfront with any fees or charges you may receive. Would recommend to a friend. Ask for Jonathan C.

Spoke with Johnathan from Creditcardprocessing.com. He was very polite and proffessional. Very knowledgeable when it came to the cos of fees and procedures of fees fundamental procedures in his industry. Pleasure talking to him.

Review: I contacted this company when I went to booth rental at the salon I work in. They had good advertised prices and good Revdex.com ratings. However the fees they don't tell you about when you speak with them on the phone are actually quite high. My bills were quite a bit more than I anticipated each month and it took them 3-5 days to get the money deposited in my account. I tried to cancel as I went with a different credit card provider. He told me to get back to him at the end of the month. Well....doing that has resulted in fees of $156.95! I did not even use their services for the month of November. I asked them to call ASAP which they emailed and that is fine but he said he told me to do all of this stuff that he never told and the $99 compliance fee was in the application. It may have been but I also asked to cancel so I was done with the company. I am a small business and can not afford to have this deducted from my account. Especially at Christmas time. I filled out their paperwork and am done with them but would like their shiny reputation to not be so anymore. They don't disclose everything and make themselves sound really good.Desired Settlement: I would like the money they withdrew for the month of November of $156.95 deposited back in my account. They were aware I wanted to cancel and misled me.

Business

Response:

We regret that this customer did not understand the terms of the merchant agreement. All rates and fees were disclosed during the sales and application process. The merchant e-signed an electronic application detailing all rates and fees. While we are confident that all rates and fees were disclosed during the sales and application process, we have requested a refund of $156.95, which should deposit into the customer's checking account in the next 7 to 10 business days.

Review: I located an advertisement for this company advertising the lowest credit card processing services for business. They claimed to have the lowest rates and if not would compensate if they did not. I \spoke with T[redacted] in late May 2015 about setting up a merchant account for my business, Del's Closet and Gifts. I provided detailed information to Tucker to include my business banking account and routing number so that they could deduct the monthly fee for the service. I was advised that I was approved by phone and the company deducted $32.95 for two months before I authorized the charge. I did not approve the deduction and had to call the company several times before receiving a refund of $32.95. The company still owes me a refund of $32.95 since I did not authorize to start the processing. I am requesting my refund of $32.95 and also the advertised payment if they were not the lowest rate. I have checked with 2 other processing companies and their rates were lower than this company. Pro pay charges between $39.95 and $79.95 per year for their service not $32.95 per month and American Express Square only charges a 2.25% fee only when an item is charged. This company does not have the lowest rates as advertised when you consider the monthly fee in addition to the percentage charged for each transaction. The also claimed that if any company could beat their rates, they would send the prospective merchant $100.00.Desired Settlement: I am requesting the $32.95 deducted from my business account refunded along with the lowest rate guarantee of $100.00 as provided in their advertisement.

Business

Response:

We regret that this

merchant did not fully understand all of the terms of the agreement.

The customer contacted our company, and was then connected to an

account representative who went over the rates and fees of our merchant services. The customer then

provided their personal and proprietary information to the

representative to prefill an electronic application and begin the

approval/activation process. The application was sent over for the

customer to review at which point they are able to do

an "e-signature" with their mouse and they then answer

security questions based on their personal history pulled from

public records. The full agreement was available to print out

via PDF. We do have an overall lowest cost commitment. If our customers provide us with an agreement or statement from another processor with lower rates that we cannot "beat" we will send a gift card. We do not have this documentation from this customer. We can confirm this account is closed and there will be no further billing. As a courtesy, $32.95 in statement fees were refunded back to this customer on 9/29.

Consumer

Response:

Review: 1099

I am rejecting this response because: this company does not have the lowest rate which I will send to them by mail. I was provided one refund of $32.95 but was charged $32.95 two times without authorization. The salesperson that application no longer works for the company. I am requesting the $32.95 not authorized to be returned to me.

Regards,

D[redacted]

Business

Response:

As a courtesy, we have requested an additional refund of $32.95 in service fees which should deposit into the customer's checking account in the next 7 to 10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10992493, and find that this resolution is satisfactory to me.

Regards,

D[redacted]

I was never told about the $5.90 they were going to take out of my account and I ws not prepaired. I had .16 cents in my account so the bank sent the $5.90 back to them and charged me $27.50 for an aoverdraft. I was not happy!!!!!

Despite negative reviews online, there were some glowing reviews. I thought I'd take a chance and signed up with Marc Ferullo for a merchant account. My first month, I processed one credit card transaction for $100. A few weeks later, I got a bill from the company for $58.87 in FEES! Apparently, there is a monthly fee of $12.99 plus $25 because the account number was entered incorrectly and another $25 just because they had to send me a letter (not sure why they couldn't call or email). I am beside myself and immediately closed the account. A business associate recommended The Square as a credit card processing company and that is where I am headed. Do not use this company until you want a ridiculous amount of fees (almost 60%!!!) on top of friendly, but completely non-responsive customer service.

Review: I ordered Credit Card Processing equipment for my Home Made Business, the Agent who open an account for me and Assured me the fee would be only $5 a month, after 1st month the charges went to $27.So I called them and requested to close the Account since I didn't have a single credit charge, they send me a form and I signed and emailed it back to them, they send me email confirmation of closer of Account on August 7, 2014 that the Account was closed. But they kept withdrawing more money from my account even after I put a stop payment. After several attempt in good faith to get credit for the charges I been disconnected on and made runarounds. So far they have withdrawn $672.30 from my account.I don't know how to stop them from withdrawing money from my Account. Please help LeylaDesired Settlement: $672.30 full refund because I never used their service even once and they send me a confirmation of Account being closed but kept taking money from Account

Business

Response:

We are sorry

to hear of this customer’s negative experience.

Because we provide a financial service, we require signed authorization

to cancel our merchant accounts. This

customer had two merchant accounts with our company. We received signed authorization to cancel

one of the accounts, which was closed as promised. It appears we did not receive the signed

cancellation request for the other account, so it remained open. We can confirm the accounts are now closed. A refund was processed to this customer’s checking

account for $89.95 on 2/17. Another

refund for $159 was processed to this customer’s checking account on 2/9. We have also requested a refund of $249.95,

which should deposit into the customer’s checking account in the next 7 to 10

business days. These were all of the

service fees charged to this customer by iPayment, this customer’s merchant

processor, during this time period.

He was VERY nice! I wasn't able to speak with him the first day he called and I asked for him to call me the next day at a certain time and he did! That NEVER happens! He explained the process to me and when we finished up I felt as if he really card about my business. So glad he was the one who called!!!!!

I would like to thank Jason for making my experience the best for Credit Card Processing. I would recommend this company to everyone. Fast and Friendly service and made sure that the customer came first.

Excellent Job!!!

steve has been so helpful. I wouldn't go to another credit card service. this company has gone out of there way to please me. fantastic.cannt go wrong with dealing with steve

Review: I signed up with Credit Card Processing.com so I could recieve credit cards for my events. I explained to the sales person John "Who is now no longer there" that my event business Unleashed BIZ events was seasonal. I would only be taking credit cards for 4 months and no sales the rest of the year. He said there was a $12.00 per month fee if I used it or not. I agreed. After my last event in May 2014 I was not only billed by Credit Card Processing $62.95 but also AuthNet for $54.95. I did not catch it at first but once I did I called both companies. AuthNet stopped my service but Credit Card Processing did not. My account number [redacted]Desired Settlement: Refund me the $440.65 they took out of my business account.

Business

Response:

We regret this customer's negative experience and misunderstanding of the merchant agreement. All rates and fees were disclosed during the sales and application process. Because this service is financial in nature, seasonal closures require a signed request from our merchants. We never received a signed request in this case. As a courtesy, we have requested a refund of $446.94 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business days.

I spoke to a representative, [redacted], regarding credit card processing. I was comparison shopping and decided to use a different company. When I told him, he started berating me and told me I did not value his time. As a consumer, I have the right to choose. This company will NEVER get my future business and will not recommend them to ANYONE.

please help.

Review: continued to debit my checking account after the merchant account was closed.

Signed up with them, but never processed a single card, machine was never unpacked from the box as we decided not to open the business. I called them to canceled the account in October, got refunded the fees for that month and was told that there would be no more charges deducted. On logging into my bank this morning I find a charge of $65 for compliance. Got no satisfaction when calling the company. Even though the machine had never been used, no card processed through it, I was told that I still had to pay the $65.Desired Settlement: Refund of compliance fee deducted from my checking account on 12/31 after account was closed in October and was told nothing more would be charged.

Business

Response:

All

PCI related fees are billed from their credit card processor I-Payment.

PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a

Visa/MasterCard requirement that all businesses that accept credit cards are

PCI/DSS compliant, keeping their customer’s credit card information safe from

being compromised. The PCI fee was disclosed during the application

process with this merchant, and was in the PDF that they received upon

completion of the application. In the application it said in the

“Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be

applied on an annual basis.” Although our organization feels that the

PCI-DSS related fees were disclosed and communicated to this merchant, we have

requested a refund of the $64.50 PCI compliance charge as a courtesy. The refund should deposit into the customer’s

checking account in the next 7 to 10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10421390, and find that this resolution is satisfactory to me.

Regards,