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Reviews CreditCardProcessing.com

CreditCardProcessing.com Reviews (273)

I am very pleased with the service from credit card services .especially MR. Edward Senibaldi was very helpful and got my business account started on the way to take credit /debit payment.
Heartfield Foundation of Chicago thanks and loved you and credit card processing for your service to us.

Jonathan C. is helpful and knowledgable about your product.
He is polite and shows a great interest in what he does.
Great job many thanks.

Trust me, stay away from this company. there fees are way higher than they advertise and I am still dealing with charges popping up months later after I stopped doing business with them. I thought I was all done with these people and a letter showed up from a collection agency saying I owe more money yet. not sure how it can get sent to a collection agency without telling me there is a bill or (fee) do? but they did.

We are sorry to hear of this customer’s negative experience.  The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services.  The customer thenprovided their...

personal information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to perform an "e-signature" and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF.  Closure of a merchant account typically requires a signed request.  It does not appear this signed request was initially received.  As a courtesy, we have requested a refund of the service fees the customer references.  The refund check should be sent from Ignite Payments in the next 20 business days.

It took me a while to decide who I wanted to settle with to handle all of my credit card transactions because every company wants to make it sound like they're offering you the best rates. CreditCardProcessing.com was able compare and beat all of the other offers I received. They were also able to provide me the fairest price on my EMV-compliant terminal.
To be honest, it was quite a rocky start in the beginning but my sales representative and the support team was there to assist every step of the way. Ultimately, I'm looking forward to a long term relationship with this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10410399, and find that this resolution is satisfactory...

to me. There was a deposit of $105.36 on one day and another deposit for $99 on another day. They do not say they were from Creditcardprocessing.com, but they must be.
Regards, [redacted]

The merchant account is closed.  According to First Data/Ignite, the charges they were assessed for the merchant account in April were for transactions the customer ran in March.  Their Authorize.net gateway software account is still open.  The customer must contact Authorize.net at ###-###-#### to cancel their gateway software.  We have email correspondence alerting the merchant to contact that number to cancel as well.  Since that software was not set up by our office, they must speak to Authorize.net directly.

We are sorry for the communication issue.  We have increased the refund request from $20 to $40.

I would like to thank Jason for making my experience the best for Credit Card Processing. I would recommend this company to everyone. Fast and Friendly service and made sure that the customer came first.
Excellent Job!!!

This customer contacted our organization for information on starting a merchant account to accept credit cards.  The sales representative detailed rates, fees, and the specifics of the program.  The customer completed a merchant application and was subsequently approved for a merchant...

account.  The customer informed us that they wished to cancel their merchant account.  The processor, Ignite Payments, has been instructed to terminate the account per the customer's request.

Complaint: 11126779
I am rejecting this response because:
I have yet to be contacted by the company, I have attempted to contact everyday through email and phone calls with no response to receive a transaction history of our account.  They simply do not care about their customers and I would hope this gets posted so no other businesses go through what we are going through.  Again all I asked from day one is a phone call to explain the situation and how the system works, but they will not even pick up the phone.
Regards,
[redacted]

Please move this complaint to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the...

sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.  The loss prevention department has advised this customer of the status of these funds.

Complaint: 10353199
I am rejecting this response because:  Although the amount ($40) is correct, I have not received the refund yet, which passed the promised date.  I will accept their response when I receive the full refund.
Regards,[redacted]

We regret this customer's negative experience and misunderstanding of the merchant agreement.  All rates and fees were disclosed during the sales and application process.  Because this service is financial in nature, seasonal closures require a signed request from our merchants.  We...

never received a signed request in this case.  As a courtesy, we have requested a refund of $446.94 in service fees.  This refund should deposit into the customer's checking account in the next 7 to 10 business days.

I work with 25 AMPM Store in California and used CreditCardprocessing.com to get our EBT set up. I worked with [redacted] from CreditCardprocessing.com which we have in the pass with two of our AMPM. He helped with getting all our EBT Equipment set up in 13 more stores and get me the BEST Price. I called around to 5 different companies and CreditCardprocessing.com was the best. If I had any question which I always have a lot [redacted] was more then welcome to call me or email me back with a fast response. Plus willing to help out in the future which is hard to get from other companies with out calling customer service and we all know how that goes. If I was going to set up my other store with EBT in the future I would be calling CreditCardprocessing.com to do so. There is no hidden fees, no swiping fee, and best it of all the monthly fee isn't that high at all! BEST company to use!!!!

Complaint: 11079018
I am rejecting this response because:
When I contacted the customer service about rates and fees, she
said, she doesn’t know what the sale person told me and she also claimed she is
not responsible for what the sale person told me.
I have Emails from sale person about fees and it is not what
I see in my statement.
Sale
person read the application very quickly over the phone and told me only the
fees he has told me before. But when I received the first statement, there was
no match.
I never received full agreement in PDF or CD.
I checked my bank account today and I never received $12.90
on 1/12 or after that date up to today. I also don’t have $26.38 in my account.
The charges I have been in account till now are like this
and I know they will charge me again for the month of January that will apply
to my account in the future.
I already have these charges:
12/02/15          $12.90
12/31/15          $5.00
01/04/16          $34.25
And I said before, they told me I will see new charges for January
2016.
So I want to make sure what the company claims, they will do
that.
Thank you
 
Regards,
**

Not too thrilled with it taking OVER a WEEK to get me a new terminal when it died in warranty. There backup for these situations is pretty sloppy and non-existent. I am stunned how ridiculous the whole process is and amount of time its taking, I know it would not be this long if they were in my position!

Complaint: 10216862
I am rejecting this response because:
Eroneous Billing for a service that I did not sign up for We spoke nearly a month ago regarding the erroneous billing of the Trans Armor Protection of $19.95. I still have not received the refund for the previous charges 6 months that you said you would take care of, but, I have again been billed $19.95. Refund of $119.70 and to no longer be billed for that Trans Armor Protection.
Regards,
M[redacted]

I was never told about the $5.90 they were going to take out of my account and I ws not prepaired. I had .16 cents in my account so the bank sent the $5.90 back to them and charged me $27.50 for an aoverdraft. I was not happy!!!!!

We regret this customer’s negative experience.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the...

sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. While all rates/fees were disclosed during the sales/application process, we have requested a refund of $144.90 in service fees.  This refund should deposit into the customer’s checking account in the next 7 to 10 business days.

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Description: CREDIT CARD - MERCHANT SERVICES

Address: 30721 Russell Ranch Rd Ste 200, Westlake Village, California, United States, 91362

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