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Reviews CreditCardProcessing.com

CreditCardProcessing.com Reviews (273)

Everyone at Credit Card Processing is really friendly and nice!
When they told me that they are going to send me a machine in 1-2 days!
Wow! No shipping charge?? I received my machine in 2 days!
I love it!
Now, I can start taking people with credit card!!
Thank you!

Josh, we received the card reader yesterday and we might need to call to have you walk us through set-up. Glad to know that you are there.

creditcardprocessing.com is the best. I applied for 2 merchant accounts for my business. one for online transactions and 1 for on the go transactions with my smartphone. With in 24 hours after I applied for the merchant accounts I got approved for both of them. Which made my business boom. I as already getting new customers to my business. And I got paid really quick. Jason Youmatz was my rep with creditcardprocessing.com and he was the best. He helped me along the way and is still helping me anytime I have any questions. if you need credit card processing I highly recommend creditcardprocessing.com and when you call them ask for Jason Y.  you will not be disappointed.

We are sorry
to hear of this customer’s negative experience. 
Because we provide a financial service, we require signed authorization
to cancel our merchant accounts.  This
customer had two...

merchant accounts with our company.  We received signed authorization to cancel
one of the accounts, which was closed as promised.  It appears we did not receive the signed
cancellation request for the other account, so it remained open.  We can confirm the accounts are now closed.  A refund was processed to this customer’s checking
account for $89.95 on 2/17.  Another
refund for $159 was processed to this customer’s checking account on 2/9.  We have also requested a refund of $249.95,
which should deposit into the customer’s checking account in the next 7 to 10
business days.  These were all of the
service fees charged to this customer by iPayment, this customer’s merchant
processor, during this time period.

Jonathan gave me excellent service. His customer service is very thorough and he is very courteous. I appreciated his patience in answering the questions I needed answered. His thoroughness left me feeling relaxed. The service he gave to me on a whole, motivated and excited me, to the point of feeling that the Virtual Terminal will be a great benefit to my business.

We are sorry to hear of this customer's negative experience.  However, we contacted Authorize.net on this customer's behalf.  They indicated to us that the $1250 sale the customer references is not showing in their system.  iPayment, the credit card processor that controls our...

customers' debits and credits claims they do not show the $1250 transaction the customer references.  As well, the notes in iPayment's database indicate the customer acknowledged on 3/4 that no funds are being held and that all funds have posted.

Please move this customer review to Ignite Payments’
profile.  The decision regarding the holding of the funds for this
merchant is made by the Loss Prevention/Security Team of Ignite Payments. ...

CreditCardProcessing.com's role in the sales
process with this merchant is to explain the rates and fees associated with
credit card processing and the equipment used for said credit card processing.
We then assist the merchant through the application, underwriting and boarding
process of their merchant application and merchant account install. At that
point, they have a merchant account with Ignite Payments and all debiting and
crediting and holding of funds are handled and determined by Ignite Payments and
we have no control over such decisions.

I've had great experiences working with CreditCardProcessing.com while using their IpaymentPOS solution.
I've work for two apparel companies (sister companies that often work in conjunction with each other in one fashion or another) and I needed to test the waters of Point of Sales software solutions for a trade show that happened around the tail end of January. I reached out to a sales rep and they were able to give me extensive demos, answered questions and even escalated any higher technical questions to a qualified programmer who could alleviate my concerns or show me the needed solution for my business.
After the success of managing the show via their solution I signed up my second sister company for the same service and in a very short time span CreditCardProcessing.com was able to implement a second store front for me so I could deploy both companies to different trade shows on a regular basis but had one management tool for both stores.
While this may be a unique situation to our particular endeavors, CCP.com showed they were willing and eager to execute to all of our needs in the tight time frame given.
We're a small to midsize business which I feel relevant to point out because despite or modest size they treated us with the same service I'd have expected if we were buying hundreds of devices to deploy.

All
PCI related fees are billed from their credit card processor I-Payment. 
PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a
Visa/MasterCard...

requirement that all businesses that accept credit cards are
PCI/DSS compliant, keeping their customer’s credit card information safe from
being compromised.  The PCI fee was disclosed during the application
process with this merchant, and was in the PDF that they received upon
completion of the application.  In the application it said in the
“Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be
applied on an annual basis.”  Although our organization feels that the
PCI-DSS related fees were disclosed and communicated to this merchant, we have
requested a refund of the $64.50 PCI compliance charge as a courtesy.  The refund should deposit into the customer’s
checking account in the next 7 to 10 business days.

Please move this complaint to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Our role in the sales process with this merchant is toexplain the rates and fees associated with credit...

card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchantapplication and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.We will contact iPayment and ask them to contact this merchant for assistance.

We regret how things turned out for this customer.  However, we would like to help.  We require a signed document to cancel our customers' merchant accounts.  A signed closure form does not appear to have been received at first, but we have requested an override of the standard...

procedure to have the account closed manually.  Fees charged in December would have been for the credit card transactions processed in November.  We have requested a refund of fees charged in January and February.  These refunds should be sent to the customer in the next 20 business days.

They are lying...I have all the email correspondants with Tim Higgins showing the dates that I sent him all the needed and necessary information...Unfortunately for them I don't delete my emails and can easily track every correspondance we had...I followed all the directions given to me including resending all the information.  They say it will be resolved in the next 20 days...that just makes me laugh...they take your money immediately then it takes 60+ days for them to issue a refund.  I never even went into how they held $14,000+ of my money for over 15 days and the numerous phone calls and time I wasted trying to get that resolved...I am not holding my breath for any refund from a scandalous company like creditcardprocessing.com .
I just want the hundreds of dollars they are taking out of my account every month to stop. So far it is in excess of $300 since the beginning of January...really shouldn't be charged December either since the last time I sent a transaction thru was in November...but I understand I didn't send the original cancellation back until December 9...which they just happened to misplace!
I originally sent the form back on 12/9/2014 as you can see in the attached email correspondance. 
Complaint: 10428297
I am rejecting this response because:
Regards,
[redacted]
Cancell my account
?



Cancell my account








Actions




Sean Vogler


2/03/15





To:
Tim Higgins





no it is different every month...this is last months 01/05/15 GLOBAL PAYMENTS ID: 5469221406 CO: GLOBAL PAYMENTS $97.00 01/05/15 MERCHANT BANKCD ID: 7592126793 CO: MERCHANT BANKCD $19.95 01/05/15 MERC


From:
 Sean Vogler ([email protected])

Sent:
Tue 2/03/15 6:34 PM
To:

Tim Higgins ([email protected])







no it is different every month...this is last months  
01/05/15
GLOBAL PAYMENTS ID: 5469221406 CO: GLOBAL PAYMENTS 
 
$97.00
01/05/15
MERCHANT BANKCD ID: 7592126793 CO: MERCHANT BANKCD 
 
$19.95
01/05/15
MERCHANT BANKCD ID: 7592126793 CO: MERCHANT BANKCD 
 
$17.90
01/05/15
AUTHNET GATEWAY ID: 1870568569 CO: AUTHNET GATEWAY 
 
$7.95


Too many newsletters? You can unsubscribe.










Tim Higgins


2/03/15







Sean, Once again I apologize for this. I have notified First Data and they said the account closure form has been received. I assume this is the amount that has been getting billed to you for the last


From:
 Tim Higgins ([email protected])

Sent:
Tue 2/03/15 10:09 AM
To:

[email protected]







null









Sean Vogler


2/03/15




No response since I sent you the message on the 27th...guess that should be expected... This was supposed to be stopped...today I will start my Revdex.com complaint and start trashing your


From:
 [email protected]

Sent:
Tue 2/03/15 9:37 AM
To:

Tim Higgins; Account Closures







null









Sean Vogler


1/27/15







I'm sure you have better things to deal with but I still have not received a refund. Will you please check into and update me on the statues. Thanks, Sean Vogler


From:
 [email protected]

Sent:
Tue 1/27/15 8:19 PM
To:

[email protected]







null









Tim Higgins


1/16/15







Sean, The account has finally been shut down. It did take longer than expected, and the refund is currently in the works. I was unable to process a refund before the account was closed. I will keep yo


From:
 Tim Higgins ([email protected])

Sent:
Fri 1/16/15 10:08 AM
To:

[email protected]







null









Sean Vogler


1/16/15




update please!


From:
 [email protected]

Sent:
Fri 1/16/15 9:47 AM
To:

Tim Higgins







null









Sean Vogler


1/15/15







Now a week and two days Tim...It has been a week and I have not scene a credit on my account or received a confirmation e-mail to the fact of my account being taken care of and cancelled properly. Sea


From:
 [email protected]

Sent:
Thu 1/15/15 7:25 PM
To:

[email protected]







null









Sean Vogler


1/13/15







Tim...It has been a week and I have not scene a credit on my account or received a confirmation e-mail to the fact of my account being taken care of and cancelled properly. Sean Vogler


From:
 [email protected]

Sent:
Tue 1/13/15 11:44 AM
To:

[email protected]







null









Sean Vogler


1/06/15




Documents



this was supposed to be taken care of a month ago


From:
 [email protected]

Sent:
Tue 1/06/15 12:13 PM
To:

[email protected]







null









Sean Vogler


1/06/15

Documents



Show this message...


From:
 [email protected]

Sent:
Tue 1/06/15 11:47 AM
To:






null









Sean Vogler


1/06/15




Show this message...


From:
 [email protected]

Sent:
Tue 1/06/15 11:35 AM
To:






null









Sean Vogler


1/05/15







Show this message...


From:
 [email protected]

Sent:
Mon 1/05/15 5:16 PM
To:






null










Actions




Sean Vogler


12/09/14




Documents




To:
Tim Higgins





Show this message...


From:
 [email protected]

Sent:
Tue 12/09/14 9:53 PM
To:

Tim Higgins ([email protected])








Outlook.com Active View
1 attachment (192.3 KB)

Let me start by saying this is the first time EVER I have taken the time to write a review! That being said, I recently signed a merchant contract with Tony at Credit Card Processing.com. When I say I have had to deal with what I call the "used car salesman approach" to sales in the past. I couldn't make up a worse chain of events.I only joined CCP because of the casual but very professional and informative approach they maintan. I am extremely happy with the prompt attention my application was given. Their customer service is top notch. This company really is the hole package. I would recommend checking them out and gauge the operation for yourself.
Sincerly,
Fred K.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10089200, and find that this resolution is satisfactory to me, despite the fact that it took 15 long phone calls to come to, mainly due to the company lying to me in all but the last...

one.  What a horrible company!
Regards,
[redacted]

Lee Russo went out for me all the way. I am not computer savvy , and he helped me patiently throw the mess I created. He deserves a recommendation!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10347665, and find that this resolution is satisfactory to me.
Regards, [redacted]

Brett E. was extremely helpful and put my mind at ease about this process. He kept in touch, the other people did not.

We regret that this
merchant did not fully understand all of the terms of the agreement.
 The customer contacted our company, and was then contacted
by an account...

representative who went over the rates and fees of
our merchant services. 
The customer then provided their personal and proprietary information
to the representative to prefill an electronic application and begin
the approval/activation process.  The application was sent over
for the customer to review at which point they are able to do
an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF.  They were also sent a copy of the agreement and program guide on
a CD with more details on their live, active merchant account. 
Further, the merchant was sent an email explaining when the billing would
begin.  We have requested this account be
closed per the customer’s request and have requested a refund of $70.90 in
service fees which should deposit into the customer’s checking account in the
next 7 to 10 business days.

We regret that this customer did not understand the terms of the merchant agreement. All rates and fees were disclosed during the sales and application process.  The merchant e-signed an electronic application detailing all rates and fees.  While we are confident that all rates and fees...

were disclosed during the sales and application process, we have requested a refund of $156.95, which should deposit into the customer's checking account in the next 7 to 10 business days.

Hello I'm writing on behalf of United Distribution Crop. We just quickly want to say how Very Very happy we are with Credit Card Processing Co. We love the outstanding customer service Rep's and particularly very happy about their low rates. We are also particularly happy with the Representative Johnathan Chiarelli. He has went out of his way and bent over backwards to provide us with Excellent Service. We completely recommend Creditcardprocessing.com.

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Description: CREDIT CARD - MERCHANT SERVICES

Address: 30721 Russell Ranch Rd Ste 200, Westlake Village, California, United States, 91362

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