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CreditCardProcessing.com

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Reviews CreditCardProcessing.com

CreditCardProcessing.com Reviews (273)

Jonathan C. is helpful and knowledgable about your product.

He is polite and shows a great interest in what he does.

Great job many thanks.

I had four companies that I was looking into for credit card processing and Jonathan was the first to get back with me. He explained everything, all the costs, all the features and answered any questions I had several days later. He gave me an offer I couldn't refuse. He is very professional yet has that personal touch.

They always answer questions and have seem less integration

Do not sign anything with this company with our reading your agreement. What they tell you on the phone and what they actually charge are two totally different things. I was told it would be a flat $5.00 per month plus a percentage of each transaction. They did not tell me I would be getting charged $28.00 ever month I did not use their service or there is a $130.00 annual fee whether you are with them for one day or 11 months. They totally scammed me. I should have read my agreement rather than believe the sales rep!

Youri D. was excellent! One of the best!

my rep was brett he did a fantastic job and offered the information and service I needed, recomended people to call him he will do what he says he will do and keep in touch to make sure you are satisfied a big 10 on customer service

They were very persistent and gave me full detail of what needed to be done. They made sure that I received all the information that I needed to know so expand my business.

I am very pleased with the service from credit card services .especially MR. Edward Senibaldi was very helpful and got my business account started on the way to take credit /debit payment.

Heartfield Foundation of Chicago thanks and loved you and credit card processing for your service to us.

Ronald H. was my account manager. He was very helpful, and expanded everything thoroughly, I was talking with four other merchant services , but choose Credit Card Processing because of Ronald H. because of patients in helping me understanding the process.

very GREAT

Myrto is awesome! I contacted 4 different companies when I was looking to change credit card prosessing for our non profit, and Myrto was the only one that called me back quickly and did everything she said she would. Completely out performed Wells Fargo and 2 other companies. You are lucky to have her.

Review: When I first contacted creditcardprocessing.com, I experienced the highest level of customer service from the sales manager who signed me up from services. However, I ran into problems with my card reader that were never resolved. As a result, I began using other merchant processors for my business. I attempted to close my account several times and was assured that the company would stop billing me. The charges never stopped. They have record of my most recent request in September to cancel services as well as evidence that I have only processed one transaction early this year. I do not use their services and they won't stop billing me and they won't reimburse me for charges incurred after my request for cancellation. I am a small business and $40-$55 per month over the span of a year adds up. I feel this company lacks integrity and are duplicitous. They are very helpful until you have a problem and are unwilling to refund fees even after request for cancellation. Also, their hold times for resolution of disputed fees is atrocious!!Desired Settlement: I request a refund for charges on this account for the past 6 months.

Business

Response:

We are sorry to hear of this customer's negative experience. Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts. It does not appear the signed closure request was initially received in this case. However, we can confirm this account has been closed and there will be no further monthly charges. As a courtesy, we have requested a refund of $394.38 in service fees which should deposit into the customer's checking account in the next 7 to 10 business days.

Business

Response:

According to the notes in our system, $179.98 was deposited into the customer's checking account on 12/29. We have requested an update on the remaining amount from iPayment, the credit card processor. We anticipate the remainder should deposit in the next few days. We regret the delay and inconvenience.

The agent was very helpful and explained "all" of the fees. He responded to my emails and phone calls promptly. The only HUGE thing that bothers me is the hidden fees. Why couldn't they tell me about those fees. Anyway, they are there.

You need to ask them like they are little children if there are any monthly, quarterly, annual fees and what other fees are there. Make sure they tell you clearly.

The service was very professional, my sales person was very well versed in the product and most helpful in getting our company set up to accept credit cards via my cell phone, their rates are some of the lowest on the market and their service is unparalleled.I will recommend them to anyone requiring a credit card processing service.my reps name is Steven

Brett E. was extremely helpful and put my mind at ease about this process. He kept in touch, the other people did not.

Jonathan gave me excellent service. His customer service is very thorough and he is very courteous. I appreciated his patience in answering the questions I needed answered. His thoroughness left me feeling relaxed. The service he gave to me on a whole, motivated and excited me, to the point of feeling that the Virtual Terminal will be a great benefit to my business.

The service I got from Brett was great. He answered all my e-mails immediately with answers to my questions. I have tried doing business with other credit card companies, and the service was not good. I highly recommend Credit Card Processing. Their customer service is great.

Review: Tim Higgins with CreditCardProcessing.com is completely full of lies. If you try to do business with this company they will tell you fictitious rates, give you 1000 excuses after you try to cancel their service, and not actually close your account. I have had over $300 withdrawn out of my checking account since they claimed to close it. I have all email and phone records that I will be more than willing to produce to anyone who ask about this scandalous company. My advice if your planning on doing anything with this company is to change your mind quickly...if you don't you will be out hundreds of hard earned dollars...you earn it the hard way, they steal it the easy way!Desired Settlement: I want my account closed and the money back that I have been charged since I closed the account.

Business

Response:

We regret how things turned out for this customer. However, we would like to help. We require a signed document to cancel our customers' merchant accounts. A signed closure form does not appear to have been received at first, but we have requested an override of the standard procedure to have the account closed manually. Fees charged in December would have been for the credit card transactions processed in November. We have requested a refund of fees charged in January and February. These refunds should be sent to the customer in the next 20 business days.

Consumer

Response:

They are lying...I have all the email correspondants with Tim Higgins showing the dates that I sent him all the needed and necessary information...Unfortunately for them I don't delete my emails and can easily track every correspondance we had...I followed all the directions given to me including resending all the information. They say it will be resolved in the next 20 days...that just makes me laugh...they take your money immediately then it takes 60+ days for them to issue a refund. I never even went into how they held $14,000+ of my money for over 15 days and the numerous phone calls and time I wasted trying to get that resolved...I am not holding my breath for any refund from a scandalous company like creditcardprocessing.com . I just want the hundreds of dollars they are taking out of my account every month to stop. So far it is in excess of $300 since the beginning of January...really shouldn't be charged December either since the last time I sent a transaction thru was in November...but I understand I didn't send the original cancellation back until December 9...which they just happened to misplace!I originally sent the form back on 12/9/2014 as you can see in the attached email correspondance.

Review: 10428297

I am rejecting this response because:

Regards,

Cancell my account

?

Review: [redacted], the sales representative of CreditCard Processing.com, sent me the offer of 1.55% + $.20 per credit card transaction; $7.95 for internet accessed fees and $5 for statement fees would be the fixed monthly fees. He never mentioned neither the minimum discount rate fee nor PCI annual fee. He sent me an electronic form through email, and instructed me to fill it up, but he didnt mention that was a contract. Since I had no experience so I just fellow his direct. He never explained the contents. He promised that he would hold on the application until middle of March when my business started, but the company started my account at the end of February. I didnt receive the copy of the contracts from them. I received my first statement at the beginning of March, as my business didnt start until 17th March. I noticed that the charges were more than I expected. They charged me a minimum discount fees that John had never mentioned. After negotiated with them, they agreed to discard it. At the same time, I cancelled one of the accounts and kept the mobile charge account. When I started processing credit card, I found that there were many hidden fees that John never mentioned. On the May statement, it stated that the company would charge $99 of PCI annual fee at the end of May. The charge would be applied on the both accounts, including the cancelled account that had never been used. I called the customer services to verify. They said that the fees had been mentioned on the contracts which I never received. They sent me a copy of the contract through email and showed me the position where the PCI annual fee was stated. It was in a small table without clear exact amount on it. (Please check the attached contract.) I tried to negotiate a fair settlement with them, but they insisted that I had to pay the fees because I had signed the contracts.The points of their fraud:The sales person was misleading and dishonest with the actual cost of the credit card processing. There are many hidden fees that he never mentioned and explained.The sales didnt explain to me while we were working on the contract. I had no idea about the electronic form was a contract. Neither introduction nor explanation!I never received that contract until the customer service sent it on May 12th, 2014They ignored the agreement of activating the account on March 17th.The minimum Monthly discount fees and the PCI fee are totally unexpected. If I knew the fees, I would not sign any deal with them.The PCI fee was listed very unclear on the contract. It didnt state the exact amount on it.It will be unfair for me to pay whole year fee for two months business with them.The CreditCardProcessing.com is a fraud company. They market themselves as the cheapest credit card processing company; actually their fees are a lot higher than many companies. They wont tell you until you signed the contract with them.Desired Settlement: I don't think that it would be fair for me to pay the PCI annual fee. If they charged my account at the end of May, I wanted them to refund the amount back to me.

Great customer setvice

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Description: CREDIT CARD - MERCHANT SERVICES

Address: 30721 Russell Ranch Rd Ste 200, Westlake Village, California, United States, 91362

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