Cricket Wireless

Have been lied to from day one. Said after 3 months we could change Service companies, protection plan we bought if screen got broke accidentally it would cover the price of the screen, that's a major lie as the want us to pay $149.00 to replace the screen with a refurbished phone. I put a screen protector on the phone as small chips of glass was cutting my daughter's fingers, the store where it was purchased removed the screen protector saying that that was what was broke and not the screen, but then never replaced with a new screen protector and when we use the phone now we still get glass in our fingers. The manager I Ex wife of the person that is on the account spoke with made me feel that I was a complete it. I told him I was going to call either the main company or better yet I was going to contact the Revdex.com on this situation and hung up on him.
Product_Or_Service: Motorola /Moto g(7) supra/Unlimited
Account_Number: XXX-XXX-XXXX

I had prepaid service with Cricket Wireless. When I prepaid in the month of April, my data service did not start. I had to constantly call support, get online to ask for support...finally got the data working.

This month the same thing only worse. I prepaid on April 28th and constantly called and chatted with Cricket Wireless to get my data working. They promised to contact me within 24 to 48 hours but never did. I would get back on the phone and chatting with them and the same thing. Promising they would call me but never did.

I finally moved on to another phone company, so I am simply asking for a complete refund of the $29.67.

I called Cricket to get the money refunded and they insist they can't do it. They have repeatedly promised service without follow through.
Product_Or_Service: Motorola /e5/Prepaid
Account_Number: XXX-XXX-XXXX

It's been almost two years every time I try to use my voicemail or listen to to my messages, it tells me someone has already access my voicemail mail box. I've called Cricket more than 50 times, I always hear laughter, I hear people talking in their language, like making fun of me. It happens always. I remember I called and filed a complaint last year May with Revdex.com, Cricket company called me and they were like, why did you file a complaint against us, okay we will give you $10.00 discount on your next payment. Strange, the following week I tried logging in again, it says I can't not access my voicemail, I reset my passcode over and over, they still have my old passcode which they use to access my account, I can not access my account any longer, it has been taken over by Cricket wireless in another country, Sir. or Ma'am, I afraid, because I have my bank online access on my Cricket phone, I also work at a bank. This is not right. I called a week ago and talked to them, a guy told me it was good, we reset it, I went back again and again, I can't access my account. I'm talking about my voicemail messages to be clear. I can't afford right now to switch to another phone company. Can't believe this is really happening in the US , to US citizens who work so hard to make ends meet. Please help me. And no one even cares!!
Product_Or_Service: Apple /iPhone 7/Cricket wireless
Account_Number: XXX-XXX-XXXX

Ordered phone online. Got it. Defective. Called. Filed warranty. Shipped it back using their label. Have not yet contacted me. Charges not eliminated.
Purchase a Moto 7 SUpra phone from Cricket wireless online on Sunday, April 19th. Received it on Monday, April 20th late in the day. Tuesday, April 20th, I started the charging and activating the phone. I couldnt get it to activate. So, I called customer care. They unactivated my old phone and told me to try my new one. It wouldnt dial out. I rebooted. Then they told me to take out the new sim card and reboot the phone. The card never left the phone but the tray it was sitting on flew out. They told me to call warrnaty. Asked if they could activate my old phone. said no. i'd have to go buy a new sim card. Finally got warranty and filled that day. they sent me a label to ship back via UPS. So, I packed the phone and everything with it into the original packaging. Taped on the label and wrote the claim number on it. Drove it to the Goin' Postal store in Greensburg, IN. It went out in the 3 pm shipment. I then went to the Cricket store and asked about the sim card. He put in a sim card and said that I couldnt have brought the phone in there because they are owned by a separate company from the online store. I told everyone I had to have a working phone for my job since we were on remote work schedules due to the pandemic. I have since checked. Charges have not been cleared and I am filing it with the credit card company. I have looked for the warranty number and can't find it. I will not pay them for 175.oo phone that wouldnt work and I lost a whole day of work to try to resolve. Customer care has been unhelpful and not very good. My current phone is trying to *** out. So, I am stuck trying to make it work because I don't trust them to make this right. I want the transaction cancelled and me to go into the store and buy the phone.

I went in to the store to transfer 1 line from my 1st account to my phone as Anna, the owner, which she claims, suggested I do after the billing cycle ends. I specifically told her to merge phone # *** to my 2nd account with the phone # if ***. So I pay a $5 transaction and a 2nd transaction of $53 to make this happen. I told Anna the other 2 lines in my 1st account I will be letting them remain disconnected as they are no longer needed. So I leave the store to find out the phone number *** is STILL disconnected even after restarting. She asks for my pin over the phone so I give her my account pin so she can look at my account to see what's going on. She said everything looks good and asks me for the phone number being merged I tell her again it's *** being merged to my account ***. She places me on hold for almost 10 minutes to say everything looks good to try using the line ending in 9178 again. Meanwhile I get a text saying another change has been applied to my account and a $13 charge was made to my account. So I go online to find out Anna merged a line that I had initially told her I did not want to reconnect. I call the store a 2nd time to address the matter and Anna very unprofessionally kept telling me she was going to call me later to see what I wanted to do with that line. Again I reminded her I was letting those lines go. She kept interrupting me asking me the same thing, which I don't understand how I can't make it any more clear the only changes which I went into the store for was to merge the phone number *** to my line of ***. I asked to speak to a supervisor as she kept interrupting me, speaking over me as soon as I got a chance to talk I could never finish anything I tried to say. Finally I said I was going to contact the Revdex.com and she laughed and said I am the supervisor and the owner do you want that extra line disconnected or not. For a supervisor and owner I expect more professionalism and competence.
Account_Number: XXX-XXX-XXXX

After my brought this phone a few month later it stop charging. I was sent out a new phone and now this one is doing the same thing. I have went to the store they are not help. They are telling me to file a claim with my insur. company. I call cricket I was transfer over to warranty and they are not taking call only email. Im not the only who has this complaint with this phone. The store know that this phone has this problem and didn't recommend the insur.
Product_Or_Service: Nokia /3.1 Plus/
Account_Number: XXX-XXX-XXXX

a few months ago my stylo pen was lost after dropping my phone. I was recently reminded that as of a few months before the incident I had had been paying for insurance after purchasing my new phone at the time EVEN THOUGH I TOLD THE SALES ASSOCIATE NO! I just tried to file a claim to replace the pen which would cost less than $20 and I was denied. I dot think thats fair or makes sense. I pay $8 a month for the insurance and ive paid well over what it would cost to replace the pen.
Product_Or_Service: LG /stylo 5/unlimited/insurance
Account_Number: XXX-XXX-XXXX

I activated my old phone which was previously listed as stolen. A friend found and returned it to me. If it was blocked, theyshouldn't have taken my $
April 25, 2020, April 25, 2020, Model# 5041C IMEI: XXXXXXXXXXXXXXX, Acct.# XXXXXXXXX, Fernanda S., $77.10, Credit Card If the number was "blocked" becaudse it was previously listed as "stolen", they WHY did they TAKE my money and activate the phone . By the time I got home, the phone was OFF. What REALLY angers me is that the phone was MY old phone, which means that they SHOULD be able to have THAT data already, and KNOW it was MY phone and NOT someone else's...OR they shouldn't have activated it in the first place if there was an issue about ownership! I have had this account for over a week, THE PHONE IS still NOT WORKING yet, even though I have called to rectify the situation (they put me on hold and then the line cuts off). A whole week has gone by and NO ONE is helping resolve the situation OR refund my $77.10!!! This is CRAZY!

Dear Revdex.com: we are writing to you about Cricket Wireless on or about 03/25/2020 in the rise of the Covid-19 pandemic the company known as Cricket Wireless sent a mass text to everyone on their network claiming they would soon begin to offer 10 GB of free mobile hot-spot. Prior to this I have been a loyal consumer already subscribing to the hot-spot and I decided I would cancel my hot-spot because why should I pay for a service I was going to be given for free. I've spent a great deal of time on the phone with Cricket Wireless employee's. I do NOT understand why while I was paying for hot-spot $10 monthly I had it, I used it once in a while however since hot-spot has been free I've spent countless hours on the phone with Cricket because mine and mine only is not working. I am wanting to know why? They claim the phone LG V20 I purchased from them which is capable of being a stand-alone hot-spot as well as my IPhone is easily set up as a hot-spot to run a tablet, and a computer. I am not sure why my phone using the IPhone and or the LG V-20.
Product_Or_Service: Apple /8 plus /unlimited everything $55
Account_Number: XXX-XXX-XXXX

I renewed my $30 plan for XXXXXXXXXX and was not given the 2gb that I paid for. After calling, Gabby hung up on me and did not resolve or call back
I have been with the company for three years and have always paid my bill by card with my name on it including the first time when I activated with a call center in India and paid as ***. Fast forward a year later when I registered an account online, I found out they named me *** instead of ***. The same guy who took my card as *** did this to me.

Now my problem is that Cricket accepted my $30 month to month payment and did not give me the service paid for. I did not even get the equal to thg he current $15 plan.

I tried to resolve with a courtrous and professional call in which I was on hold for a long time before Gabby took my issue, account number and pin, then left me on hold for 12 minutes while she typed sometimes, left her station sometimes, and the dog barked in the background sometimes. I feel that she was at home and taking breaks by leaving customers on hold and hanging up finally if they would not first.

Paid automatically 4/26/20 amount was $85. I called Cricket Cellular Support XXX-XXX-XXXX since I recently added a 5th line to understand why it was only $85. They said it was due to 5th line added and was prorated. I was told no additional payment required. Today Cricket Cellular stop service on all 5 lines without any notice due to $16 required payment. I paid it. Called Cricket Cellular Support XXX-XXX-XXXX to get a refund for the 4 phones I prepaid for on 4/26/20 in advance up until 5/26/20. I escalated this issue to supervisor Frank and he said No Refund for the 4 phone which I prepaid for monthly service on 4/26/20.
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX

On March 31, 2020 a monthly prepayment of $80 was made on the account for the billing cycle of 3/31/2020-4/29/2020. An additional payment of $80 was made resulting in a credit balance on the account. This credit would have been applied to the following billing cycle for 4/30/2020-5/29/2020. I requested to cancel services and receive that credit amount back on 4/28/2020 at approximatel 1:15 p.m. CST, two days prior to the next billing cycle. At the time of call the automated system verified an $80 credit on the account. At the time of calling I spoke with customer service representative Stephanie (ID #: *** After inadvertently giving me information on the incorrect account she was attempting to access, she located my account and advised she would not be able to issue the refund. Upon requesting a supervisor I was transferred to Eduardo *** Eduardo advised I would not be able to have the credit balance reversed. I requested his supervisor and was advised I could not speak to a higher ranked employee than him. Having previously worked in a call center for a bank, I found this odd and requested twice more. Both requests were denied. Eduardo referred me to the following policy listed on their website; "...Termination... You will not receive a refund or credit for the unused portion of your account balance if you decide to cancel Service before your monthly service period ends." I advised Eduardo that I was not requesting a credit for the unused portion of my current billing cycle, which I was cancelling prior to the end of the service period. I was requesting the credit balance on my account to be refunded prior to the NEW service cycle. When I requested legal information for cancelling prior to the start of a new service cycle and receiving a reversal of a credit balance, Eduardo was unable to provide it. He did provide ID numbers and first names for both himself and the first representative I spoke with, but would not provide last names nor call center locations.
Product_Or_Service: Samsung /Samsung Galaxy Halo 32GB/Unlimited
Account_Number: XXX-XXX-XXXX

I purchased 2 phones from this company and I could not get service. I went back to the store and tried to return them and was told that they could just troubleshoot the problem for me. They tried several things and could not get them to get signal, then said I had exceeded their 10 day return policy. I did take the phone back, they strung me along until I was over the 10 day grace period. This company continues to take money automatically out of my account even though I cancelled the service.

I tried to open an account online at the Cricket Wireless app. I was charged $55 and was said it was good. When I called a few days later to ask where the phone was, she said ir didn't go through, so I paid again another $55 and again a few days later they daid it didnt go through. Well my bank account took the two $55 payments our. The bank never got any refunds for these, and I still haven't seen a refund yet. I need my two payments of $55, that's $110 I need back now.
Account_Number: XXX-XXX-XXXX

I wasn't happy with the cricket phone that I purchased and it was outside the return window so 2/14/2020 I called and wanted to cancel service and was told I had to give 30 days notice or just not pay the neet month and the service would stop. I was told the rep took the billing off auto pay and I wouldn't be charged the next month. On 3/16 my credit card was again charged $55.00 for another month of service.

I did start a new line of service with a new phone and new number which I'm happy with now.
Account_Number: XXX-XXX-XXXX

I purchased a Iphone 11 for my daughter for christmas from cricket wireless. The phone was paid off by the end of January. I own the phone. I only had service with cricket for 4 months before I decided to switch providers. I was unaware that I needed to be with cricket 6 months before they would unlock the phone so the use of service could be used with any provider. I have contacted cricket support as well as 2 cricket stores. 1800 support says that I can add service back for 2 months and that will satisfy the 6 month period and the phone will be unlocked. The stores are saying the complete opposite! I would like to not have to return to cricket for service for 2 months but I do need to get this phone unlocked as soon as possible! They offer no other solutions a fee nothing. I have purchase a product right out an I can not use it with them nor any other provider do to the phone being locked!
Product_Or_Service: Apple /Phone 11 /
Account_Number: XXX-XXX-XXXX

I am trying to switch providers and cricket will not unlock my phone even after I've completed 6 months because I lost my first phone
I was told that after six months of being with Cricket I was eligible to get my phone unlocked. I am trying to switch providers due to not working enough hours and want to go to a less expensive company. In February I lost my phone and received a replacement grocery on, and now they are telling me that I have to wait another six months before they can unlock my second device. I don't understand why I am being penalized for losing a phone if my phone has already been paid for. I was told that after six months of being with Cricket I was eligible to get my phone unlocked. I am trying to switch providers due to not working enough hours and want to go to a less expensive company. In February I lost my phone and received a replacement thru asurion, and now they are telling me that I have to wait another six months before they can unlock my second device. I don't understand why I am being penalized for losing a phone if my phone has already been paid for. I was told by a customer service manager that when you lose your phone, the timeframe starts all over again before they can unlock it for you. I feel like cricket is not letting me switch and have me stuck all because I lost a phone when I have indeed been with them over 6 months.

On 4/32020 I ordered a new device from cricket wireless thru my debit card supposed to be shipped next day a week later still no device so I call only to be able hung up on repeatedly and told that I had reorder the item so I did two weeks later same thing mo device started calling repeatedly getting hung up on over 72 times in the past month by customer reps and the calls are recorded so I'm sure we can pull these records well I finally get an agent on the line today 4/23/20 in hopes of resolving these matters he transfers me to a floor supervisor that assures me that if I would go back online an recorder the items in question they would be shipped next day an upon order I would recive an email to confirm purchase an shipping well I never recived anything but the purchase text so I start calling only to be hung up on 26 times in a row and placed on hold untill the office was closed an never speaking to a manager and then inrecived a text thanking me for a 25.00 $ payment towards my service plan that I didnt ask for nor did I authorize also the amount of 80.00$ was taken from my bank account for a purchase of new device that has not been shipped and I cant get no help through customer service to find out where my items are or get my money back I've been a loyal customer with cricket since 2014 and this is how they treat me . I've lost wages due to no phone my bank account is in the negative due to purchase that I didnt authorize that made all my transactions bounce and now everything is all messed up I've not used my phone service all month due to no device l ok st my job because they couldnt contact me I'm in a terrible situation now and dont know where to turn please help me
Product_Or_Service: Other /Htc/5lines for 100.00
Account_Number: XXX-XXX-XXXX

I needed to make arrangements to avoid disconnection due to being furloughed and they are billing me twice.
I signed up with Cricket almost 2 years ago. I have never missed a payment . The phone I received when signing up stopped working within the first 8 days and I didnt even file a complaint I just purchased an used device and moved on. During the Covid 19 Pandemic my husband and I were furloughed, We have not received Stimulus and we are waiting for unemployment to approve our claims. Our savings have been going to feed our 6 children and try to keep some of the bills on. I understand Cricket is a for profit company and I get my finances are not theyre concern. I called and requested assistance for an extention. The young lady on the line said that she could help me in 3 ways. A bridge pay, downgrading the plans and changing the due date. I already have the smallest family plan so that would not work and I dont have the money required for the bridgepay. I opted for the change of due date. The young lady advised me that she can process the changes for $30.00 or she can waive the $10.00 fee from the bridgepay and charge me $40.00. I asked whichone would be my best option and she said if you change the due date she will be ok. I made the agreement and paid the $30. as requested. After the payment was processed the agent advised me the changes were compkete and she advised me that my new date will be *** 5th. I asked her how much would be due and the young lady advised me that I would have a payment due of $100.00, This is the same amount that was due before I made changes to the due date. I asked the young lady why would I owe $100.00 and she said that the changes was only changing the date and the $100.00 would still be owed. She did not explain that to me when she listed the options and she advised me the $30 would be reduced from the bill as part of the changes. I told the young lady that she neglected to tell me the most important part. If I would of made the bridgepay I would have been charged $40.00 that would have been removed from the $100.00 and I would only owe $60.00. She basically just put me into a deeper hole for no reason. I asked to speak with manager and was placed on hold for over 45 mins and the manager Roxanne came to the line. She refused to give any identifier information. She asked my information and I confirmed it. I told her what happened and all I asked is for them to remove the $30.00 I just paid from the bill due on *** 5,2020 that is all I asked for. The manager told me it was my fault and not her agents I should of asked more questions.I asked the manager how would I know what questions to ask if I do not work for this company and had no way of knowing if this was reasonable. I asked to speak to someone else because she started off the conversation being rude. The manager placed me on hold for another 15 mins and returned to the line and said we dont have anyone els and you need to make sure to make the full payment on the 5th to avoid disconnection. I asked for her name and information and she called me an it and hung up on me. I called back and spoke with a Karene and requested a supervisor. I am on hold as I type and have been for over 20 mins. This is insane. I am online looking for another company as I type this complaint, this is unacceptable.

I purchased a phone with my plan and after I had used itfor aboit a week I began getting calls and te ted messages fo some gut named michael I asked to have my number changed and they said for 15.00 dollars and I said no thx well ive put up with this long enough I cant even access. My email or facebook or any other app without it coming up micheal iasked again to change my number and they still declined me only for 15.00 then they came back and said half of that and its the best they can do I told them that it was there fault my phone is like this to start with so they said no its not and sorrythats all they can do so I gave it a factory reset mysalf and the phone wouldmt do anyth8ng after that so im without service or anything till I get a new phone and my phone is paid up till the 18 th of may and thats when I get my next chrxk to find another carrier I feel they didnt care one bit about me as a customer .
Product_Or_Service: Kyocera //
Account_Number: XXX-XXX-XXXX