Crosstown Auto Body

We understand that Ms [redacted] disputes her responsibility for the ticketsAs the City is our client and must make the final determination, we advise her to use the form that was included with our letter to submit the non-ownership affidavits for the vehicles We will contact the city to advise them of this situation and ask if they will put the account on hold until they make a determination, pending her submission of the forms If she has any further questions or comments, she may contact the attorney who oversees these accounts for our client, the City of Fort WorthThe contact information is included with the letter and forms that were provided to her

Complaint: [redacted] I am rejecting this response because:I never received any invoices/notices before this one of any tolls due from the New York State ThruWay AuthorityNor have I received any phone messages from the business.The EZ Pass is associated with a particular car/license plate, why is this information not provided? Also, it is a prepaid EZ PAss account in good standing so I do not understand how it could have insufficient funds.Please provide details of original toll amount, fees etc [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Mr [redacted] owed to our client, the Harris County Toll Road Authority, $for toll violations HCTRA mailed letters to Mr [redacted] to the registered address of the vehicle There is no record of Mr [redacted] attempting to contact HCTRA prior to collections and the account was referred to the firm for collections HCTRA recently noted they offered, as a courtesy due to fraud on his TXTAG, to waive their admin fees as long as the tolls and collections fees were paid Mr [redacted] refused the offer and was referred to LGBS for further options.We have since spoken to Mr [redacted] regarding the amounts owed to HCTRA and the balance has been settled

Complaint: [redacted] I am rejecting this response because: [redacted] seems to be indirectly suggesting I am not speaking truthfully regarding the phone discussion I had with his representative It is incumbent of me to speak out regarding the abrasive and aggressive tone [redacted] displayed in this phone conversation we had on February 22, Not only was she overly aggressive in nature, but she failed to give me the proper opportunity to explain myself several times throughout this one phone conversationI myself was willing to give out the proper information to "identify myself," and did in fact do so, but the billigerency of [redacted] shied me away from trying to continue to conversation any further [redacted] is claiming I was not "threatened," but the truth is I very much felt "threatened." So regardless of [redacted] trying to minimize the seriousness of my complaint, the reality still stands that I myself was not treated properly by a representative of his/her companyThis company failed to properly inform me on the nature of the collection, and refused to pacify my doubts regarding the legitimacy of this "collection." I was treated rudely, without respect, and was scolded for being reluctant to provide information to a phone representative who had a 'warlike" disposition It is very shameful I had to go through this Regards, [redacted]

Ms [redacted] states on her complaint she never received the original invoices and the collection letters did not contain the license plate of the vehicle As we stated in the previous response, if a device is detected, NYSTA does not record the license plate, which is the reason why no plate information is given Ms [redacted] device was detected on a vehicle for a toll on 7/3/ When NYSTA requested the toll from Massachusetts, it was not able to be paid because Massachusetts reported that there were insufficient funds on the customers E-Z Pass account at that time Massachusetts provided the name and address associated with the device tag number All notices were sent to [redacted] NYSTA states none of the notices were returned to sender The 1st notice was sent on 7/9/in the amount of $which included the toll amount of $and an admin fee of $5.00.The 2nd Notice was sent on 8/13/in the amount of $which included an additional fee of $20.00.The final notice was sent on 9/18/in the amount of $with no additional fees

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very disappointed that this happened a second time A written apology to my mother is unnecessary as she would likely not understand in her present medical state Regards, [redacted]

Ms [redacted] says on the complaint that the invoices were never received and was denied images that shows who was driving the vehicle Ms [redacted] currently has a balance of $for unpaid invoices and $in un-invoiced tolls owed to the Harris County Toll Road Authority HCTRA mailed out each invoice to the registered owner of the vehicle at the registered address at the time of the violations Per the Texas Transportation Code 284, the registered owner of the vehicle is responsible for payment of all tolls All invoices are available for viewing on the HCTRA website but do not contain images of the driver.Ms [redacted] says she is unable to renew her registration due to the unpaid toll violations balance Per HCTRA policy, once a DMV hold has been placed on the vehicle, the balance is due in full for a full release of the hold HCTRA will allow a temporary release when a payment plan agreement has been set up A minimum down payment of half off the total balance along with any un-invoiced tolls is required to set up the payment plan Once an agreement has been signed for terms on the remaining balance, HCTRA will provide the temporary release of registration.We contacted Ms [redacted] and explained the balance is due in full We offered to set up a payment plan at a reduced down payment but explained to that she will not be able to receive a release of registration until over half the agreed balance has been paid Ms [redacted] understood and will call in to set up payment arraignments once she has the funds available

Ms [redacted] says on the complaint that her ex-husband was the driver of the vehicle when the tolls occurred and she should not be responsible The vehicle in question was registered to Ms [redacted] at the time of the tolls and in accordance to VA Code 46.2-819.3:1, the registered owner of the vehicle is responsible for payment of the specified tolls and fees ERT mailed original invoices containing tolls ranging from 1/5/through 11/13/to the registered address of the vehicle After additional follinvoices issued by ERT with no resolution, the accounts were referred to LGBS for collections beginning on 11/23/till the most recent, 4/7/ The current balance in collection is $ Ms [redacted] says on the dispute that a dispute letter was sent to LGBS on 7/18/2016, the same day she spoke with an LGBS agent After reviewing our correspondence records, we were unable to locate any documentation that may have been sent by Ms*** We asked ERT for a review of their records and they also have no record of any correspondence with Ms*** The balance is due in full Lastly, Ms [redacted] makes the claim that the firm is not licensed to practice law in Virginia This is untrue [redacted] , a partner with the firm, manages the collections on behalf of ERT and is licensed to practice law in Virginia His license number is *** We contacted Ms [redacted] and explained the balance is due in full Ms [redacted] understood and will call back to resolve the balance

Complaint: [redacted] I am rejecting this response because: TOLL BILLS NEVER RECEIVED BY CUSTOMERADDITIONAL COLLECTION CHARGES PURSUED WITHOUT ORIGINAL NOTICE Regards, [redacted] ***

Mr [redacted] says on the complaint he has not received any notices regarding unpaid tolls and charges on a vehicle with Virginia license plate [redacted] that is owed to our client, Elizabeth River Tunnels (ERT)Mr [redacted] currently has six invoices in collections totaling $ According to our client, all ERT notices sent to Mr [redacted] were mailed to the registered address of the vehicle; [redacted] *** The registered owner of the vehicle, not the driver, is responsible for all tolls incurred ERT also reviewed the images for possible error and confirmed that all tolls incurred where on license plate [redacted] We contacted Mr [redacted] and explained that all notices were mailed to the registered address of the vehicle We also explained that none of the images show a license plate error Copies of the original invoices were emailed To Mr [redacted] per his request Mr [redacted] stated he has proof that ERT mailed the notices to the incorrect address and has already been in contact with them to dispute We informed Mr [redacted] that the balance currently remains due in full until resolved

Complaint: [redacted] I am rejecting this response because:I have communicated directly with this firm on multiple occasions, although they deny this As my communications (until I recently sent them a certified letter) were by phone I don't have proof of those communications However, each time I contacted them in the past they assured me that they would rectify their error, but failed to do soQuite the contrary, they changed the full name of the offender to match mine, only after I gave them my middle name Had they done their job, they would have realized that the Washington Drivers License number taken by the officer at the scene is for someone born in named [redacted] *** Washington State uses a particular formula for developing their drivers license numbers, and a review of the number given would confirm what I just stated Please see a copy of a letter recently sent to the Court on this matter, as attached This firm has consistently engaged in unethical behavior on this matter, and have failed time and time again to acknowledge their error and pursue the person who actually incurred this infraction The checking that they refer to was a simple gathering of information from me in our telephone conversations, and then using that information to allege I am the person who received this infraction In spite of my best efforts, they continue to harass me and their continued harassment is libelous Thus, I will no longer communicate directly with them, as I don't trust this firm to work with me in an honest and ethical fashion, given their history If they persist in this matter, I will have no option but to take legal action against them.I will happily provide the Revdex.com with a copy of my US Passport confirming my date of birth, if I can be assured by you that the scanned document will be secure on your network Alternatively, I can mail you a copy if you give me a mailing address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As stated I am working with the law firm, hopefully we can bring this matter to a close soon In the meantime I am happy with there response I see no need for further action

Complaint: [redacted] I am rejecting this response because:A representative of LGBS, LLP told me it was a volkswagon jetta with my plate numberI never said it was a volkswagon jetta, that is the reason I questioned it So let's not mix words I never said it was a volkswagon their representative told me it wasBut obviously the photos I was sent 6/13/from Carlos from the LGBS firm, shows that it is definately my vehicle, without the photos from yesterday I would not have known So they owe me an apologize, if I was told from the start it was a toyota prius,I would not have questioned it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: How can HCTRA and the collections agency confirm that the Post office delivered the First notice of the bills to our address? I would like to see confirmation from the postal office regarding how they can confirm 100% that this bill was delivered to my house We did not contact anyone until August 24th because that was the first time we received ANY bills for these tolls The collections agency is stating that it took over one year for HCTRA to be informed who the owner was of this car This is a lie It is very interesting that the same thing happened right after I bought this car and I received a bill from HCTRA regarding the same car, same paper plates and it was very diligently paid for on 9/27/for an amount of $ Therefore, HCTRA did have knowledge of whose car it was as they had sent a bill for the SAME paper plates last year So someone here is lying, and I do not believe it is me Another thing, there is no [redacted] that lives my house Maybe the collections agency should verify the data they are putting online or try to spell people's name correctly Regards, [redacted] ***

A copy of the original notices sent by Ehave been emailed to Mr [redacted] As these notices were properly mailed by E470, the amounts owed will remain due and owing

I am responding to the consumer complaint filed with your office by [redacted] *** Ms***’s complaint regards unpaid toll violations incurred by her son, [redacted] ***, on a tollway operated by our client, the Harris County Toll Road Authority (HCTRA) The toll violations assessed against Mr [redacted] were the result of several issues caused by the ***s Ms [redacted] did have an EZ tag at the time of the violations but that account was suspended due to a failure to maintain funds on the account Further, the vehicle that incurred the violations was not registered to the account Apparently a tag associated with the account was removed from another vehicle and placed on Mr***’s vehicle This is in direct violation of Ms [redacted] EZ Tag agreement As a courtesy, HCTRA offered to waive the administrative fees assessed on the toll violations if the ***s agreed to pay the tolls and the delinquency fees assessed As expressed in her complaint, she has refused As such, the full amount of $remains due and owing Respectfully, [redacted]

this is the copy of the letter sent to me about money owed with little information no one would pay this and no honest business would send this

Complaint: [redacted] I am rejecting this responseThe companies excuses are unacceptableIt took an entire week and for me to file a complaint to get a phone call from the companyAnd the fact that someone would use the excuse of me dialing the wrong number is absurd! This is not how you treat people especially military personnelThankfully for the Revdex.com someone called within the hour and I paid Jan 8th not the 12thI am not the only person who had issues with this companyThey need to be reviewed for misconductBut that is all I have to say to this company Regards, [redacted]

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to the complaint received from Revdex.com June 7, This complaint regards an unpaid parking citation owed to our client, the City of Eugene Municipal Court Our law firm does assist the City of Eugene Municipal Court in resolving delinquent parking citations A parking citation was issued by the City of Eugene to a red Honda sedan with Oregon license plate 330CNZ on April 16, at 4:pm while the vehicle was parked on Mill St between 11th Ave and 12th AveThis citation is for a parking on the wrong side [of the street] DMV registration records for the license plate reflect Ms [redacted] ( [redacted] ) as the vehicle owner as of April 16, The City of Eugene mailed citation notices to Ms [redacted] following citation issuance prior to referring the matter to our law firm for collection efforts Upon referral of this account by the City of Eugene Municipal Court to our law firm, two notices were mailed on or about February and March 17, to [redacted] in The Dalles, OR Subsequent to that dates, a new address for Ms [redacted] was located and letters were mailed on May and June 6, to to her address in Sammamish, WA We have had no phone contact with Ms [redacted] Upon receipt of this complaint, we communicated with our client and requested their review of the citationThe Court records reflect no payment received and confirms that the citation remains open and unresolved As of the date of the letter, the amount of $($citation plus $in interest) remains outstanding According to Ms [redacted] ’s complaint, she alleges she was not in Eugene on the date of this citation and that she does not have a vehicle with this license plateIf Ms [redacted] sold this vehicle prior to the citation, she would need to provide a report of sale or transfer from the DMV, cancellation of insurance or other proof of transfer documentation so this can be reviewed by the CourtShe may also appear at Parking Court held the 2nd Thursday of each month and present her case in person to the judge