Crosstown Auto Body

Complaint: [redacted] I am rejecting this response because:The business has not provided any information that validates any debt Regards, [redacted]

Our client, Florida’s Turnpike Enterprise, has reviewed information provided by Ms***- [redacted] and has notified us that they are recalling the account Ms***- [redacted] has been informed that the account is being removed from collections

Complaint: [redacted] I am rejecting this response because: not everything in the email is an honest reply I have documentation that I faxed a written request on the 27th at 2pm so the statement claiming they never received it is not correctIt is also claimed in the email that they offered the discount as a courtesy, the discount that I received was offered to me by northwest parkway because I purchased the express pass, however I appreciate that they try to take credit for it to make themselves look better Regards, [redacted]

I am responding to the consumer complaint filed with your office by [redacted] ***Mr***’s complaint regards unpaid tolls and fees owed to our client, the EPublic Highway Authority (E470).On August 28, 2015, Erecorded four tolls incurred by a vehicle with Colorado license plate [redacted] registered to [redacted] ***On October 2, 2015, Emailed Mr [redacted] a statement for $9.20; the amount of the tolls incurredOn November 2, 2015, Emailed Mr [redacted] a new statement for $14.20; which included a $late chargeA third invoice was mailed by Eon December 2, again for $The notices were mailed to the registered address and the address Mr [redacted] noted in his complaint – [redacted] ***.When no response was received to the three notices, the account was referred to the firm for collection Three notices were mailed to Mr [redacted] on January 5, February 3, and March for $34.20; which included a $collection feeAdditional tolls were incurred on March 5, and a new notice was mailed on April 4, for $41.30.On May 2, 2016, Emailed a Civil Penalty Assessment Notice to Mr [redacted] for $76.05; which included newer toll usage and a $Civil PenaltyEmailed an additional statement for $on June 2, On July 2, Emailed a second Civil Penalty Assessment Notice to Mr [redacted] for $101.05; which included a second $Civil PenaltyEmailed a third Civil Penalty Assessment Notice to Mr [redacted] on August 2, for $126.05; which included a third $Civil Penalty.On September 2, 2016, Emailed a Hearing Officer’s Final Order to Mr [redacted] for $152.55; which included newer toll usage and a $Adjudication feeAn additional statement for $was mailed on October 2, On November 2, 2016, Emailed a second Hearing Officer’s Final Order to Mr [redacted] for $172.55; which included a second $Adjudication feeOn December 2,016, Emailed a new Civil Penalty Assessment Notice and a Hearing Officer’s Final Order to Mr [redacted] for $217.55; which included an additional $Civil Penalty and a $Adjudication fee.When this complaint was received on January 17, 2017, we reviewed this account with EAccording to our system notes, a single phone call was attempted to reach Mr [redacted] once per week, not daily or hourly as he suggestsMr [redacted] contacted the firm on January 14, and the agent expressed to Mr [redacted] that we could not waive fees nor lower the balance, but that he was able to contact Eto set up a payment planThe Enotes show that Mr [redacted] contacted them via phone on January 16, and their customer service located an older ExpressToll account in his nameThe reason the above toll usage was not billed through this ExpressToll account was due to the fact that Mr [redacted] had never associated the license plate [redacted] to his accountOn the call with E470, the agent waived all of the fees and Mr [redacted] paid the remaining balance dueAs of the date of this letter there is no further amount due on this account

This complaint regards unpaid tolls owed to our client, the New York State Thruway Authority (NYSTA) Mr [redacted] states he never had possession of the license plate [redacted] NYSTA states the vehicle was registered to [redacted] in New Jersey when the tolls occurred in July of The invoices were mailed out to the registered address of the vehicle and when not resolved, placed in collections on 11/23/ Our attempt to reach [redacted] at the registered address to resolve lead us to the current address.We spoke with Mr [redacted] and he stated he has never owned the vehicle or plate He confirmed that his son [redacted] has resided in New Jersey where the vehicle was registered too but is unable to confirm since they have not spoken with each other in years We explained the address update process, this appeared to be an address update error and his address was being removed from the account

We have confirmed with our client that the parking citation issued remains outstanding and unresolved Complainant's complaint is simply a factual issue and dispute that can be fully handled and resolved by following appropriate processes established by our client Appropriate documentation provided to our client (and/or to our law firm - to be passed to our client) reflecting and supporting complainant's position (i.evehicle not owned at time of parking citation) will provide resolution.Our law firm is happy to work with complainant to move this type of matter toward resolution - the appropriate process and information sharing is simply necessary to meet client requirements

Please See Attached.On behalf of Linebarger Goggan Blair & Sampson, LLP ("Firm"), I, am ,responding to your complaint received from the Revdex.com on or about February Your complaint is in regards to a criminal traffic infraction owed by [redacted] to our client, the Clerk of Court for Duval County, FL ("Clerk").Your complaint alleges that we are a scam, you do not owe the Clerk's office, and our Firm withdrew money from your accountThe Clerk's office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk's office forwarded Citation No [redacted] to my Firm as payment on the citation had become delinquent.The Firm has verified with the Clerk's office that Citation No [redacted] remains open with an outstanding balanceFor an updated account balance you may call the Clerk's office at ###-###-#### from 8:00am to 5:00pm, Monday through FridayLastly, the Firm did not withdraw money from your account as the credit card was refused by our processorI hope this will be sufficient to satisfy your inquiry

Complaint: [redacted] I am rejecting this response because:The Linebarger firm, in an attempt to keep a good Revdex.com rating, does an incredibly good job at responding to consumers' Revdex.com complaintsThe Linebarger firm strives to respond to Revdex.com complaints in such a manner because that is one of, if not the only, measure of whether the Revdex.com downgrades a particular business' ratingThis rating system needs to be amendedAll that a reasonable person has to do is look at the sheer number of Revdex.com complaints that have been filed against the Linebarger firmIt is of no moment that the Linebarger firm issues speedy responses to Revdex.com complaints if those responses make a mockery of this process and in no way attempt to provide a substantive response to Revdex.com complaints.I hereby reject the Linebarger firm's response to my Revdex.com complaint because it is wholly inadequate, insufficient, irresponsible, quasi-criminal, and absurdIt mischaracterizes the telephone conversation I had with a representative of the Linebarger firm; has erroneous legal conclusions with respect to whether the Linebarger firm, in an attempt to collect a consumer debt, is subject to the FDCPA, a federal statute intended to prevent abusive debt collectors, such as the Linebarger firm, from the exact practices they exhibiting towards me; and glosses over the fact that they never provided me with the underlying document that created the alleged debt (i.e., including a line at the bottom of the document that the Linebarger firm requested originals from the NYSTA)Moreover, the FDCPA requires that the debt collector provide the underlying document it alleges creates the obligation on the part of the debtor to pay to the creditorIn my original letter to Linebarger, which I have retained a copy of so that Linebarger could not dispute the terms of, I expressly invoked all of the rights and protections provided for under the FDCPAIncluded within those rights is a statutory requirement for the alleged creditor to provide the alleged debtor with the underlying documents that purportedly creates the supposed debtIf the alleged creditor fails to send the alleged debtor such documents within days, a violation of the FDCPA has been committed, which, in turn, subjects the alleged creditor to $1,in statutory damages, plus reasonable attorneys' fees, court costs, and disbursements if an action is brought in a US District Court.Given their deceptive practices, which can be easily proven given the high number of Revdex.com complaints and internet articles that other consumers and members of the general public have been subjected to by the Linebarger firm, I am not surprised that the Linebarger agent who drafted the response to my Revdex.com complaint misrepresented the conversation I had with the Linegarger representative on the telephone prior to filing this Revdex.com complaintThe Linebarger agent I spoke to on the telephone did, contrary to the Linebarger firm's response to my Revdex.com complaint, refer me back to the NYS Thruway Authority after the agent said that "there was nothing Linebarger could do." Moreover, this alleged debt is clearly subject to the FDCPAIn addition, given the Linebarger firms deceptive practices which appears to have been repeated countless times to innocent consumers across New York State, the Linebarger firm is likely violating NY General Business Law Section 349.It is my hope that the New York State Attorney General commences a Special Proceeding under the NYS Executive Law against the Linebarger firmThis is a company, posing as a legitimate law firm, that seeks to collect purported "debts" from consumers who have EZ Pass devices in their vehicle that, if functioning properly, would pay somewhere in the range of $for a short travel on the NYS ThruwayHowever, taking advantage of a poorly functioning EZ Pass and/or Toll Booth Reader, that the consumer is in no way responsible for, the LInebarger firm seeks to extort $to $dollars from the consumerThis goes beyond a civil wrongThis is criminal and needs to be stopped.Very truly yours, [redacted] ***

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid parking citations owed to our client, the City of Eugene Municipal Court (Eugene).Both Eugene and the firm have been attempting to contact a [redacted] at an address of [redacted] **, Springfield, OR An automated skip tracing process found a possible new address of [redacted] , Springfield, OR and the firm mailed one notice to Ms [redacted] on April 16, Upon receipt of this complaint, we performed a review of this accountBased on the information Ms [redacted] provided in her complaint, her address of [redacted] has been removed from this accountMs [redacted] should receive no further correspondence from the firm regarding this accountPlease also note that this account has not been reported to the credit bureaus

Our client, the NWP has advised us that Mr. [redacted] did update his address with the DMV prior to the mailing of their 4th notice. NWP has requested that we recall the account. NWP will be waiving all of penalties and restarting their billing with the first notice. We have closed the account on our... system per our client’s instructions.

Revdex.com Complaint of Tiffani Moreno, complaint number # [redacted] Linebarger Goggan Blair & Sampson, LLP collecting on behalf of The City of Texas City, Texas, Municipal Court I am responding to your complaint received from the Revdex.com on August 16, According to your complaint the collection letters addressed to Ms [redacted] should not have been mailed to [redacted] ***., Sacramento, CA (“Sacramento, CA, address”)Because of the credible information received from our skip trace provider on February 15, 2016, which gave rise to the belief that Ms [redacted] could be contacted at the Sacramento, CA, address, collection letters were mailed to this address Upon receipt of your complaint from the Revdex.com on August 16, 2016, collection letters were no longer mailed to the Sacramento, CA, address Furthermore, the address identified herein associated with this account has been removed from our system and Ms [redacted] will not be receiving any more correspondence on this matterWe apologize for any inconvenience this may have caused her

Mrs [redacted] called in to discuss the balance of $on 1/25/and per request was called by one of our supervisors on 1/27/where a voicemail was left She did not return the supervisors call but made payment in full via our LGBS web system on 1/29/ Our system does not have on record where Mrs [redacted] left a voicemail after the payment was made If there was a need for an immediate release of registration, we would have been able to fax the document over to a tax office if a representative was informed If not, our system will automatically generate a release and send it to our client within to business days after the payment had cleared We have spoken to Mrs [redacted] and mailed the receipt of payment along the original invoices issued by Toll-by-Plate

Complaint: [redacted] I am rejecting this response because: For one to put someones information out on the web like this is a complete and total joke and they call them selfs lawers you better now the law befor putting personal info on the web and on there they said they sent a letter certified mail but when I tracked it off the tracking number still showing in transit um last I checked you were to be notified if you had court what a good law firm and now I got a law suit thank you Regards, [redacted]

Please review the attached response. We believe this should conclude this matter.This letter is in response to your August 17, 2015, follregarding the complaint you filed with the Revdex.com regarding a payment for your outstanding individual income tax.I have thoroughly read your complaint and investigated your claim that there was an issue with our payment websiteAs I previously indicated, an online payment was made by you on August 5, 2015, in the amount of $4,There was no issue with our payment website.Once you entered the online payment identification number and client code, the online payment screen auto-filled with your name and account balanceWhen you selected to pay by credit card, the account balance identified on the prior screen populated in the payment amount fieldYou did not change the payment amount so the account balance amount remained in that fieldYou were able to review your payment before it was finalIn fact, the next screen in this process is titled "Review and Submit Payment"There is an option to select the modify payment box but that was not doneAfter you clicked on the make payment box, you proceeded to the next screen which was the web receiptYou were provided with the opportunity to print out the web receipt which identified the payment amountAdditionally, an email with the online payment confirmation details was immediately generated and forwarded to your email addressI have attached a series of sample screen prints that document the online web payment process.While this situation is unfortunate, you had a number of opportunities to correct the mistake when you reached the Review and Submit Payment Screen or Web Receipt Screen and upon receipt of the Online Payment Approval emailYour payment was already remitted to our client, the Illinois Department of RevenueThere is nothing further we could doHad you contacted us earlier, we would have been able to assist you

Revdex.com:
All information that I asked for in my original request was supplied to me, and their communication to me was prompt and included numerous attempts to reach out to meAs soon as the needed account information was provided to me, payment for past due tolls was made on the website and I hope that my name is removed from the list so that I can obtain a registration. I accept the business's responses to resolve this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

In reference to complaint ID *** I find that although the response given to me by your organization is 'valid' under yours and your client's legal rights, I suggest you find a new business model or approach that doesn't involve swindling money out of honest individualsEventually, those models always failGood day to you.
Regards,
*** ***

The amount owed will remain $ Eproperly mailed all pre-delinquency notices to Mr*** at his address As such, the collection fee will not be adjusted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have gone onto the EZ Pass New York website and paid the violations in full for $Please see attached a copy of the transaction invoice from my payment today
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because: The response from the law firm doesn't answer any of the issues I raised. They state that I was ticketed for parking overnight at a meter in the city of GalvestonI never parked overnight at any metersAnd I don't recall receiving any parking ticket during my stay in that cityThey claim it took from until to locate meThe Massachusetts license plate on my car is tied to my name and mailing address in the database of the Massachusetts Registry of Motor VehiclesAny legitimate government agency, of which I assume the City of Galveston is one, has the ability to contact the Massachusetts RMV and obtain my mailing address in regards to any ticketsPlease provide some proof that at any time during the last four years the City of Galveston has attempted to contact me.You can't just show up after four years claiming someone owes a debtI googled the name of this law firm, and you have the worst reputation of any business I've ever seenMany people accuse you of scams.
Regards,
*** ***