Crosstown Auto Body

Ms [redacted] says on the complaint that she has never owned a vehicle registered to an address in Hawaii ERT captured a vehicle with a Virginia license plate registered to Ms [redacted] utilizing the tunnels on 4/16/and 4/21/ ERT mailed the original invoices to the registered address of the vehicle, [redacted] After additional follnotices with no resolution, the invoices were referred to LGBS for collections beginning on 8/22/ Upon receiving the account, we received an updated address in Virginia where our collection letters were mailed The balance is due in full.We contacted Ms [redacted] and informed her the balance is due in full Ms [redacted] stated she still does not recognize the license plate but will research with the State of Virginia DMV Ms [redacted] will call back once her research is completed for resolution

We stand by our previous response We have provided the information that our client has

I am responding to the consumer complaint filed with your office by [redacted] *** Ms***’s complaint regards amounts owed to our client, the Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angles, California area From June 1, – September 4, 2015, a vehicle with California plate [redacted] , registered to Ms [redacted] incurred tolls on the Express LanesTwo notices were mailed to Ms [redacted] for each toll transaction to the registered address for the plate – [redacted] When no response was received to the notices, the account was referred to the firm for collection on September 8, The firm mailed four notices to Ms [redacted] on September 21, 2015, October 28, 2015, December 1, and January 4, for $5,353.55, the amount of the tolls incurred plus penalties for continued non-payment.Ms [redacted] contacted our office on January 14, and asked for a reduced amount to settle the accountThe agent explained that we have the authority to reduce the penalties and offered Ms [redacted] a settlement of $2,Ms [redacted] sated that she could not pay that amount and asked for a lower amountThe agent explained that the amount provided was the minimum that we could accept.On February 3, 2016, we received correspondence from Ms [redacted] offering a settlement of $to close the accountMs [redacted] contacted the office again on February 24, and was again given the settlement aboveThe agent explained that we could not accept $to settle the accountAfter reviewing Ms***’s letter with OCTA, a reply was mailed to Ms [redacted] on February 26, stating that the tolls were valid and that Ms [redacted] had the option of an Administrative Hearing to possibly reduce the penaltiesMs [redacted] contacted our office again on March 17, stating that she had not received a replyThe agent explained that it was mailed on February and Ms [redacted] provided a new address on that callThe reply was resent to Ms [redacted] on March 17, explaining the option of an Administrative Hearing.We have received no further correspondence or payment from Ms [redacted] regarding these tollsAs of the date of this letter, the outstanding balance of $5,remains due and owing

Mr [redacted] has two accounts which have been referred to the firm from Florida’s Turnpike Enterprise One relates to delinquent unpaid tolls and charges incurred by a vehicle with Florida license plate [redacted] Our records show that a payment of $was processed on August 18, That account shows a zero balance The second account regards Florida license plate [redacted] which has an open balance of $ That amount remains due and owing

Mr [redacted] , I have reviewed the City of Chicago system There are no documents received, nor notes indicating that you called in and provided information regarding a stolen vehicle The Illinois Secretary of State records reflect that you were the registered owner of a Chevrolet which was the vehicle cited on the tickets You first registered the vehicle in 2/ You submitted two address changes to the title information In 12/2007, you changed the address from a Park City, IL address to [redacted] ** *** Then again in 9/an address change to [redacted] ** was made A salvage title was issued by the Illinois Secretary of State to [redacted] on 12/11/ The tickets were issued prior to [redacted] 's ownership of the vehicle In fact, you had entered into a payment plan agreement on 8/6/for some of the outstanding tickets You requested an in person hearing on two tickets; you were found liable for failure to appear.I found that you have four outstanding tickets with the City of Chicago Three tickets issued to Plate [redacted] and one ticket issued to Plate [redacted] I have attached print outs from the City of Chicago system for you.You may contact me directly at [redacted] , if you have any questions Thank you, [redacted] Director of CollectionsLinebarger Goggan Blair & Sampson, LLP

Proof of the sale of the automobile through a Release of Liability (ROL) was provided as requested by our client, the [redacted] County Toll Road Authority HCTRA has reviewed the ROL and confirmed that the associated violations have been reassigned to the new owner as designated in the ROL This matter is closed

Mr [redacted] says on the complaint he had an active SUNPASS account at the time of the tolls The balance in collections in the amount of $contains a total of tolls ranging from 5/3/to 4/27/ The tolls were not charged to a SUNPASS account FTE mailed out a total of invoices to the registered address of the vehicle The invoices were not resolved with FTE and were referred to collections with the most recent being sent on 7/11/2016.Mr [redacted] also says on the complaint the agent was rude to him and his wife We have reviewed the recording and although the agent was not rude, she should have been more informative and clear as to why the tolls were in collections.We attempted to contact Mr [redacted] and spoke with his spouse and authorized party on the account, Michelle Perez Mrs [redacted] has already gone online and paid in full but she will send in documentation proving the vehicle was added to the SUNPASS in August of for review

We are responding to the consumer complaint filed with your office by [redacted] ***. Mr. ***’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470). On March 31, 2016, E470 recorded two tolls incurred by a vehicle with Colorado license plate... 854RUC registered to [redacted] ***. On April 26, 2016, E470 mailed Mr. [redacted] a statement for $5.05, the amount of the tolls incurred. On May 26, 2016, E470 mailed Mr. [redacted] a new statement for $20.63; which included a $5.00 late charge and 4 newer tolls. A third invoice was mailed by E470 on June 26, 2016 for $31.78; which included 8 newer tolls. The notices were mailed to the registered address and the same address Mr. [redacted] noted in his complaint – [redacted] **, Boulder, CO 80301. When no response was received to the three notices, the account was referred to the firm for collection. One notice was mailed to Mr. [redacted] on July 27, 2016 for $61.53; which included a $20.00 collection fee and 9 newer tolls. Upon receipt of this complaint, we reviewed this account with E470. The E470 system notes show that the notices were properly mailed to Mr. ***. Neither the firm nor E470 have received any communication from Mr. [redacted] on this account. One additional toll charge has been incurred since the last billing and the amount of $63.53 remains due and owing.

Mr [redacted] says on the complaint that the toll violations incurred on a vehicle with New York license plate [redacted] were paid in full to our client, New York State Thruway Authority (NYSTA), prior to collections.On January 14, 2017, NYSTA received a payment in the amount of $that was applied to the past due balance of $that was currently in collections The remaining balance of $remained due in full.The firm submitted the account to our client for review NYSTA responded stating that Mr [redacted] was advised to dispute the fees but there was no guarantee of the fees being reduced Despite the fact Mr [redacted] was delinquent in paying the account, s a one-time courtesy, NYSTA will be dismissing the remaining fees and Mr [redacted] will no longer have a balance due in collections.Mr [redacted] also says on the complaint that he spoke with a manager in our firm that was unprofessional.On January 19, 2017, Mr [redacted] spoke with an agent and explained that he had already paid the balance with NYSTA but received a collections letter The agent explained that a balance remained on the account and it was due in full The agent informed Mr [redacted] to provide proof that the balance had been resolved Mr [redacted] said that he has already disputed the balance with the client and it should have been removed from collections The agent again explained that the balance has not been removed by the client and remained due in full The agent advised again advised Mr [redacted] to send in his proof of payment for review Mr [redacted] demanded to speak to a manager The agent transferred the call to a manager.Mr [redacted] explained to the manager what had already been discussed with the agent The manager informed Mr [redacted] that the balance in collections has not been removed by the client and remained due in full but he may provide proof of payment for review Mr [redacted] stated he has already disputed the balance with the client and did not want to provide more documentation and disconnected the call.While the agents who spoke to Mr [redacted] were firm in discussing the account, they were at no times rude

MsJohnson says on the complaint that the unpaid tolls and charges owed to our client, the Florida Turnpike Enterprise (FTE), were included in her bankruptcy, and she is no longer responsible for the balanceWe submitted the bankruptcy filing information to FTE for review FTE confirmed that the date of the filing was on May 15, and that any tolls incurred up to that date are protected However, the tolls currently in collections were incurred after the filing of MsJohnson’s bankruptcy, and the balance of $remains due in full

Complaint: [redacted] I am rejecting this response because: Scam- won't see a dime from me Regards, [redacted]

We initially received this account for collection on July 7, 2011. In communications with complainant, proof of payment was requested in 2011. Our office never received any proof of payment or other communication from Mr. or Ms. [redacted] to document payment or other resolution... of the matter. Following recent communications, we did receive proof of payment on May 16, 2016. We transmitted that information to our client, and we have closed this account in our system. We consider this matter closed.

Hi Mr [redacted] , I apologize if you were unable to read the documentation that I previously sent to you I have darkened the copies so you may view this informationAs far as pending litigation on the red light ticket issue; we have been informed by the City of Chicago that this is regarding red light tickets issued from 1-1-thru 5-9- Your red light tickets were issued prior to this time frame.The City of Chicago issued notices on ticket # [redacted] (from 3-15-thru 6-21-2008, notices were sent on ticket # [redacted] (from 4-12-thru 7-19-2008), notices were sent on ticket # [redacted] (from 4-10-thru 7-19-2008), notices were sent on ticket # [redacted] (from 4-12-thru 7-19-2008) and notices were sent on ticket # [redacted] (from 4-12-thru 7-19-2008) The notices were sent to the address of record provided by the Illinois Secretary of State, [redacted] ** [redacted] .We are more than happy to assist if you can provide any additional documentation regarding bill of sale or other documentation you may have regarding the sale of this vehicle Was the Illinois plate # [redacted] removed when you sold the vehicle? Did you contact the Illinois Secretary of State to revoke the plate [redacted] during this time frame?Please let me know if you have any questions or are able to provide additional documentation regarding this matter We can forward your information to the City of Chicago for review.Regards, [redacted] Director of Collections

[redacted] states that he did not incur the toll violations on the New York Thruway and has a valid EZ Pass. We asked NYSTA to review the account. They determined that their system misread the license plate associated with the tolls. They are recalling the account and [redacted] will... not be held responsible for the balance. The account in collections has been noted and updated. The complaint further states that our agent was rude and hung up on [redacted] . We have reviewed the call and do not believe that the agent was rude, but could have been more informative. The call will be reviewed with her for training purposes. While the call appeared to disconnect, the agent did not hang up on [redacted] . We have attempted to reach out to [redacted] at the number provided and left a voicemail.

Complaint: [redacted] I am rejecting this response because:I was never given a chance to contest the tickets. I had moved to Minnesota after selling the car. I filed a change of address with the post office. I never received the notices mailed to my previous address.What documentation does the city of Chicago consider acceptable for proof of sale of the vehicle? I do not have records for that time period but, could letters from people in Minnesota and Illinois that I was not in Chicago and did not have the vehicle. Regards, [redacted]

Please see the attached file Mr [redacted] issue has been accepted by our client, and he is no longer liable for the violation

Mr***'s complaint regards unpaid toll violation owed to our client, Harris County Toll Road Authority (HCTRA).On February 13, 2016, HCTRA recorded three toll violations incurred by Mr***'s vehicle HCTRA captured a picture of his vehicle using the EZTAG lanes without a valid EZTAGDMV records showed Mr [redacted] as the registered owner of the vehicle.Pursuant to the Texas Transportation Code 284, the vehicle owner is responsible for payment of all toll violations and related feesOn February 24, 2016, HCTRA mailed Mr [redacted] a Violation Toll Statement with a due date of March 9, 2016, alerting him that failure to pay the toll violations would result in the account incurring additional fees and being referred to collections The invoice was not resolved and referred to our firm by HCTRA on May 2, We received and responded to Mr***'s letter on June 6, by mailing the Violation History Report that provided the breakdown of the fees and a copy of the original invoice sent by HCTRA, as requested We have confirmed that the balance in collections is due in full

We emailed Ms. [redacted] a copy of the receipt on August 12th; a hard copy of the receipt was also put in the mail to her that same day. In the event that she did not provide a good email address, a copy of the receipt has been uploaded to this response.?

The customer incurred the toll charge of $on 3/21/An invoice was mailed to her on 4/14/for $4.00, which included the toll chargeplus a billing fee of $ Another invoice was sent out again on 6/18/15, including another billing fee of $for a total of $(Thedelay in sending out the first invoice is due to the fact that this is an out of state plate and FTE has to obtain the vehicle owner information throughother sources) We received the file 7/25/and sent our letter out on 7/30/which was for the original $plus $in collection charges for atotal of $13.13.The customer then filed a complaintOur client sent her duplicate invoices for the amount owed on 8/11/A third set of invoices is now in the mail.The amount of $remains owing and due

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of this specific issue is satisfactory.However, I am... unsatisfied that, given the number of similar complaints made to the BBB about this same type of outrageous behavior by this firm with others, it continues. The law firm needs to change its practice of apparently sending every person in the country who happens to share the same first and last name of their offender. This is particularly unacceptable with common names such as " [redacted] ***." Their first contact, if contact is made, should not be a letter threatening jail and seeking to collect a fine from completely innocent and uninvolved people.My son has a very unique middle name. Had they taken the step of comparing his middle name to that of their offender, they would have taken my son off their list before sending any letter. Not every person who is the victim of their tactics has the wherewithal to act as I did. The BBB needs to put a stop to this practice if they do not improve on their own. I'm sure the state attorney general in Texas would like to hear about this untenable business practice.Please act. Regards, [redacted]