Crosstown Auto Body

RE: Revdex.com Case No# [redacted] ; Complaint of [redacted] against Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court for Miami-Dade County, Florida Ms [redacted] : On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about October Your complaint is in regards court fines and fees related to a felony case owed by [redacted] [redacted] to our client, the Clerk of Court for Miami-Dade County, FL (“Clerk”)Your complaint alleges you are disputing the amounts owed on these citationsThe Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Case No [redacted] as payment on this case had become delinquentPlease see the attached documentation regarding the outstanding amounts dueThis information may be obtained by visiting the Clerk’s website at [redacted] and searching by Case No [redacted] Additionally, you alleged the Firm charges a 40% interest feeThis is incorrectThe Clerk adds the collection fee at the time the accounts are referred to collections pursuant to Florida Statute 28.246(6)If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s OfficeYou may call the Clerk’s Office Monday through Friday, 8am to 4pm, at [redacted] to request a hearingI hope this will be sufficient to satisfy your inquiryIn the event you need additional information, please do not hesitate to contact meMy direct dial is [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: See previous correspondence Regards, [redacted] ***

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the E-Public Highway Authority (E470) Ms [redacted] claims that she paid the amounts owed by money order to Eprior to referral of the account to the firm and that she was treated poorly by the collectors she spoke to in the firm On December 24, 2014, Emailed Mr [redacted] a statement for $15.70; the amount of the tolls incurred on E When no response was received a second invoice was mailed January 25, for $which included a $late charge When no response was received to that statement, a third statement was mailed on February 25, 2015; again for $ All three notices were mailed to the registered address for the vehicle, [redacted] [redacted] – the same address Ms [redacted] referenced as her address in the complaint E470’s system does show a call to their office on January 20, during which the late fee was waived if paidMs [redacted] did not make payment on that date and the late fee was reapplied On February 25, 2015, Ereceived payment for $15.00, which covered a portion of the original toll amount, leaving a $balance As the balance remained outstanding, the account was referred to the firm for collection A notice was mailed to Mr [redacted] on March 26, for $which included a $collection fee Our collectors were not rude to Ms [redacted] As Ms [redacted] ’s name is not listed on the account in our system or E470’s system, our agents properly advised her that we would have to have Mr [redacted] ’s authorization to discuss the account Apparently on April 8, Ms [redacted] also called Eand cursed at their agent and refused to pay any more on the account If there is another payment by Ms [redacted] besides the $processed on February 25, 2015, we request she provide documentation of that payment Otherwise, the balance of $remains due and owing I hope that this response will be sufficient to satisfy your inquiry as well as to assist the complainant in moving this matter toward resolution Respectfully, [redacted]

Ms [redacted] complaint regards unpaid tolls owed to our client, the Harris County Toll Road Authority.Ms [redacted] currently has two invoices in collections totaling $ Each invoice contains three unpaid toll violations ranging from 10/26/to 12/15/ The invoices were billed to the registered owner and mailed out the registered address of the vehicle at the time of the tolls, [redacted] ** They came back as mail-return and eventually sent to LGBS for collections with additional fees We located Ms [redacted] current residence in [redacted] where our collection letter was recently sent.Ms [redacted] complains that our letter includes a San Antonio, Texas address in the letter The collections letter has P.O Box located in [redacted] to remit payment and also HCTRA’s website to make payment online The San Antonio address is used for processing return mail.Ms [redacted] had already spoken to a representative on 2/3/and was informed of the balance She stated the vehicle was awarded to her ex-husband prior to the violations She was informed since the vehicle was registered to her when the violations occurred, she is liable and will have to provide legal documentation that it was not in her vehicle at the time of the toll usage in order to remove her name We attempted to discuss the account with Ms [redacted] but she did not want to speak to us and ended the call.The balance of $remains due and owing by Ms***

Ms [redacted] states that she has never driven the vehicle with the plate number [redacted] and should not be responsible for the outstanding tolls and charges owed to our client, Harris County Toll Road Authority (HCTRA)From February through June 27, 2012, HCTRA recorded toll violations that were incurred by a vehicle with temporary Texas license plate [redacted] registered to [redacted] , [redacted] *** On October 18, 2012, HCTRA mailed violation notices, each containing three toll violations incurred and applicable administrative fees The notices were all mailed to the Westpark registration address HCTRA notes show that the invoices were returned as undeliverable with no forwarding addressThe account was referred to the firm for collection in December On January 2, 2013, the firm mailed Ms [redacted] a notice for $1,465.45; the amount of the tolls, administrative and collection fees This notice was mailed to [redacted] and returned Since that time, the firm made numerous attempts to locate a current address A new address was located in January and a new notice mailed in February to [redacted] *** No return mail was received Another notice was mailed May and a forwarding address was received A new notice was mailed to that address and was able to reach Ms [redacted] at her current locationThe balance remains due in full

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about February Your complaint is in regards to traffic citations owed by [redacted] to our client, the Clerk of Court for Hillsborough County, FL (“Clerk”).Your complaint alleges you are disputing the ability for the Clerks to hire outside counsel to collect on this citation and the Firm has made no attempts at collecting this citation in the previous four year periodThe Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Citation No [redacted] to my Firm as payment on these citations had become delinquent.The balance on this citation is $of which $is the underlying fee amounts with the remainder being the collections fee added pursuant to Florida StatuteThe Clerk adds the collection fee at the time the accounts are referred to collectionsOur Firm is paid out of the collections fee meaning the individual Clerk’s customer bears the weight of the collections fee and not the general taxpayerYou may check the status of your Driver’s License by visiting https://services.flhsmv.gov/DLCheck/ We received the case on or about February and immediately placed the case in work statusUp until the most recent letter, our mailing attempts resulted in mail return and we continued to search for a valid mailing addressIn regards to your allegations that the Firm is out-of-state; Florida licensed attorneys in Miami, Jacksonville, and Orlando oversee the collections operations for the Firm’s Florida Clients.If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s OfficeYou may call the Clerk’s Office Monday through Friday, 8am to 5pm, at [redacted] to request a hearingI hope this will be sufficient to satisfy your inquiryIn the event you need additional information, please do not hesitate to contact meMy direct dial is [redacted]

Mr [redacted] states on the complaint that he never received the original notice for unpaid toll violations from our client, the Harris County Toll Road Authority (HCTRA) Mr [redacted] also stated that he had an active EZ Tag account when the tolls were incurredOn April 21, 2009, HCTRA recorded three tolls incurred by a vehicle with Texas license plate [redacted] registered to [redacted] No EZ-Tag was detected nor was the license plate associated with an account On May 4, 2009, HCTRA mailed an invoice in the amount of $37.50; the amount of the tolls and an administrative fee of $ The invoice was mailed to the registered address – [redacted] ***When no response was given, the account was referred to the firm for collectionsOn July 14, 2009, the firm mailed the first of four notices in the amount of $79.50; the amount of the tolls, administrative fee and a collection fee of $ The notices were mailed to [redacted] *** The firm did not receive a mail-return until after the fourth notice on November 2, The firm made numerous attempts at locating a current address since and not until a recent search were we able to update the account with the current address On October 17, 2017, the firm mailed a notice in the amount of $to the updated address - [redacted] ***We contacted and spoke with Mr [redacted] ’s spouse [redacted] , who filed the complaint on his behalf, and settled the balance

Upon receipt of the notification from the Revdex.com we contacted our client and reviewed the account It appears that the account in question was referred in error and has been recalled from collections We do apologize for any inconvenienceKindest regards,Linebarger Goggan Blair & Sampson, LLP

Please see the attached letter with a copy of the outstanding warrant that Mr [redacted] has requested

Please see the attached response I am responding to the consumer complaint filed with your office by [redacted] Our law firm is contracted with the Los Angeles County Treasurer-Tax Collector Revenue and Enforcement Division for collection of delinquent accounts owed to Los Angeles County agencies Ms [redacted] ’s complaint regards amounts owed to our client, the Los Angeles County Department of Health Services (LADHS)This account was placed with the firm for collection on January 20, The initial address of for billing on the account was [redacted] *** Our office found a new address for Ms [redacted] and a Notice of Outstanding Liability was mailed on February 10, Ms [redacted] contacted our office on February 22, and stated that this charge was paid in full In response to the complaint we have contacted the LADHS which has confirmed one account (015143308012044) in the name of [redacted] dated May 26, with a total amount due of $ We have requested that Ms [redacted] send in proof of that payment so that we could review it with the client As of the date of this letter, neither correspondence nor payment has been received

Complaint: [redacted] I am rejecting this response because:I have no problem paying the $feeBut I am not providing falsehoods when stating that I did NOT receive the original notificationThe complex where I live allows for the front office to reject or accept mail pieces that do not contain apartment numbers if they know the renters by nameWhen the apartment received the original notification of the EZPass violation nearly a year ago, they may have rejected the mail pieceFor whatever reason, I did not receive it, and I do not have it to provide to the PA EZPass to pay my tollAfter a year, they now know who I am and directed the law firms mail piece to my apartment.That said, your team mentioned that you had a copy of the original violationPlease mail me the violation or provide the information necessary to complete the fee payment so that I may pay the original toll amount and the processing fee of $I cannot pay this violation since I have none of the corresponding paperwork to provide to the PA EZPass Regards, [redacted]

Please see the files uploaded as our response to this complaint

Our firm has a contract with the County of Dallas Justices of the Peace, Dallas County, Texas, to collect delinquent fees and fines assessed by those courtsAn accused defendant with the same last name as Mr [redacted] was cited by peace officers in Dallas County for a traffic citationMr*** [redacted] is not the accused traffic offenderAt this time Mr [redacted] phone number at ###-###-#### has been marked in our system as the wrong party and will no longer receive phone calls from our office related to the above noted offenseThis action should resolve the complaint of MrClark, and I offer my regret for any inconvenience caused to Mr [redacted] from our efforts to contact the accused traffic offender on behalf of our clients

Complaint: [redacted] I am rejecting this response because: I already paid close to $on this accountWhy was this second balance not included? Why was I only notified of it after the first balance was paid in full? Regards, [redacted]

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about February Your complaint is in regards to traffic citations owed by [redacted] to our client, the Clerk of Court for Miami-Dade County, FL (“Clerk”).Your complaint alleges you are disputing the amounts owed on these citationsThe Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Citation Nos [redacted] , [redacted] , and [redacted] to my Firm as payment on these citations had become delinquent.The Clerk adds the collection fee at the time the accounts are referred to collectionsPrior to collections, the Clerk sends notice of the outstanding obligation to the address listed on the citationsWith regards to red-light camera citations, the address on the citation is the address of the registered owner of the vehicle at the time the citation was issuedUnder Florida Law, it is the responsibility of the registered owner of the vehicle to ensure the address is the most current address.If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s OfficeYou may call the Clerk’s Office Monday through Friday, 8am to 4pm, at [redacted] to request a hearing.I hope this will be sufficient to satisfy your inquiryIn the event you need additional information, please do not hesitate to contact meMy direct dial is [redacted]

We received an account from a client and located a possible phone number of ###-###-####We have been attempting to contact the right party since April On 11/20/2015, Mr [redacted] contacted our office to inform us that we have the wrong number and that the number we are dialing belongs to him and not to the person on the accountOn that date, we removed his phone number from our system and have not contacted him since

Ms [redacted] complaint regards unpaid tolls owed to our client, the Northwest Parkway The tolls were incurred between June 2, and August 5, The photos show that a white Honda Ridgeline was the vehicle that incurred the tolls As the registered owner at the time the tolls were incurred, Ms [redacted] is responsible for the amounts owed; even if she was not the driver.The amount owed, $57.85, remains due and owing

The fundamental issue I have with this issue is the underlying proof of due diligence performed that matches the company's claim that "The Firm made attempts to locate a current address and mailed notices to [redacted] ." The DMV has had two other addresses in the past years that I have been registered withNeither of those addresses ever received any documentation regarding the outstanding balanceI also traded in that vehicle in December to a certified car dealershipAt that point, the vehicle/license plate number would have automatically shown as a new OwnerSubsequently, the Firm could have then contacted the DMV, or requested their client acquire a new addressI obviously never received a copy of the invoices since I was not living at that locationI certainly was not intentionally avoiding the invoicesAnd while its a recommended practice, I'm not aware of any legal requirement to place a forwarding address on file with my landlordI had vacated my registered address prior to the written invoice from ***And again, without an invoice or any verification from [redacted] within their system, how can I make a payment? While I do not blame the Firm, nor [redacted] directly for my 'penalty' of driving on the [redacted] highway without an [redacted] tag, the ~$ [redacted] in fees, which lack any transparency, are absurd for this scenarioHow is it fair for someone who has $ [redacted] in outstanding bills to pay the same fees as someone who has $ [redacted] in outstanding toll bills? I understand it requires similar amounts of workBut in these circumstances, where the Firm, nor ***, 'made attempts' to reach me, it would go a long way for your Firm/ [redacted] to provide a fair amount of due diligenceIf you choose not to offer me a refund for at least a portion of the overhead costs you incurred in your 'multiple attempts, you will confirm you are just a capitalistic company, that in a collusive setup with ***, preys on society's loopholes as a profit center that are one step away from a class action suitI will offer no rebuttal following this email, but your consideration in this matter is greatly appreciated Regards, [redacted]

We have communicated with the State of [redacted] relating to your complaint The State of [redacted] confirms that the sum of $remains due and payable for a speeding offense dated December 26, Because our law firm does not serve any prosecutorial function on behalf of the court, we have no ability to modify or change any information relating to the citation In the event this matter is disputed, you must go through appropriate court procedures to do so.That court is: [redacted] [redacted] [redacted] *** [redacted] *** [redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

June [redacted] ***Baxter StPawtucket, RI 02861RE: Revdex.com Case No# [redacted] ; Complaint of [redacted] ***Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court for St.Lucie County, FloridaMs***:On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about May Your complaint is in regards to a speeding citation owed by [redacted] * [redacted] to our client, the Clerk of Court for StLucie County, FL (“Clerk”).Your complaint alleges this citation is paid in fullThe Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Citation No [redacted] to my Firm as payment on the citation had become delinquent.The Firm has verified with the Clerk’s office that Citation No7537-SXA remains outstandingI attach a copy of the citation for your recordsI am unaware of the reciprocity laws between Florida, Georgia, and Rhode Island regarding the issuance of driver’s licenses with outstanding citationsLastly, we do not report outstanding citations to the credit bureaus.I hope this will be sufficient to satisfy your inquiryIn the event you need additional information, please do not hesitate to contact meMy direct dial is [redacted] .Sincerely, [redacted] , Esq