Crosstown Auto Body

Complaint: [redacted] I am rejecting this response because: I did not refuse to pay the fees due (I told them I could not afford the whole thing at once, so in turn they want me to pay $ 791.00)I am complaining because my debit card was lost and had to get a new debit card and when I received notice from HCTRA that my card was not updated I immediately went online and updated the accountThere was a negative balance on the account and when I put in my credit card it billed that negative amount plus an account replenish and I thought all was okay until months later I receive a collection letter from Linebarger saying we owe an outrageous amount! Why did I NOT get notices from HCTRA prior to this? Why does it go to collections before we have a chance to clear this up? Yes, I admit my son made an error by transferring the tag from one car to the other (He did not know better), and I thought we had changed the vehicle onlineMy account showed cleared and was paying the toll fees all along, so I thought everything was fineIf HCTRA will waive their fees then I am willing to settle with Linebarger for the $ that is due, just because I apparently have no other choice at this timeI'm also upset that Linebarger is not willing to even listen to any reasonsthey just want money and lots of it! Please inform if I can settle this for the $ due and I will immediately call and get this handled Regards, [redacted] ***

This complaints regards unpaid toll violations owed to our client, the Fort Bend County Road Authority Mrs [redacted] states on the complaint that she was not in Texas when the violations occurred After review, we have confirmed the license plate number captured violating was misread by our client’s system, and Mrs [redacted] is not liable for the violations The account in collections has been noted and updated.We apologize to Mrs [redacted] for the inconvenience and any issues she had contacting our office We have reached out to Mrs [redacted] at the number provide and left a voicemail

We apologize that our initial response was not perceived as satisfactory Please understand that our law firm is contracted to assist the State of Iowa in handling their delinquent and unresolved citations In our capacity, we do not serve any prosecutorial function on behalf of the County Court nor the State of Iowa As a result, we have no independent ability to modify or adjust anything relating to the citation – including balance due or responsible partyWe have confirmed with the Court that the citation and balance due in this matter remain open and unresolved Our confirmation and verification efforts reflect that your name, date of birth and previous address all match the information received from the State of Iowa as it relates to the outstanding citationWe encourage you to communicate with us directly to further discuss this matter and attempt to move toward resolution As an alternative, you may also communicate directly with the Henry County Clerk of Courts at [redacted] ( [redacted] ) to obtain additional information from the official court file relating to this matter

Complaint: [redacted] I am rejecting this response because: This is a practice that has received numerous complaints...just check the internetThey send out thousands of collection notices in hopes that most don't investigate and pay the debtEven in their response they had the correct address but thought..."Oh well let's see if we can get some other [redacted] to pay"If the Revdex.com has over complaints there is more to this problem than a simple mistake Regards, [redacted] ***

We take all complaints seriously, and as the Managing Partner of the office that works on our contract with the Oklahoma Tax Commission (OTC), I have personally investigated the matter I apologize for the delay in responding; we had requested information from the OTC to address the complainant's allegations, and we just received the informationIn reviewing the information from the complainant and the cliient, she is correct that a payment was previously made to the OTC Unfortunately, while we received updates from the client and a downward adjustment was made, we still showed a balance was due and we were not advised to close the file as a payment in full I apologize for the inconvenience caused to the complainant; she should not have had to deal with thatMoreover, I have reviewed the recording of the conversation between the complainant and Mr [redacted] from my office Although he broke no laws and immediately requested backup information from the client as he said he would do, when the complainant asserted she had made payment he should have immediately stated he would check on that and politely end the call By staying on the call longer he created an unecessary inconvenience for the complainant, and I apologize We have engaged in corrective action with our employee, and I am quite confident it will not happen again As to the complainant's allegation that the OTC does not use outside vendors, I can only respond that said person from the OTC is terribly mistaken, we have been representing the OTC for a number of years, and I will be happy to provide her with contact information so she can verify the same In conclusion, I again apologize for any inconvenience caused to the complainant, we have adjusted our records to show the account is resolved, and she will receive no further contact from us on this matter If I can be of further assistance, please do not hesitate to contact me thank you [redacted]

We stand by our previous response Attached is the mailing record showing that HCTRA’s invoice was mailed to Ms***

Complaint: [redacted] I am rejecting this response because: the amount the invoices add up to is NOT dollars They need to go through each one and notice serveral list prior invoices I have the invoices from previously, and that is my complaint that They dont equal the amount your are saying I owe, and when I called to get explanation on the difference I get someone that doesnt know how it comes up to dollars Need to add up the individual invoices without duplicating the amounts of previous invoices Regards, [redacted]

Ms [redacted] says on the complaint that a payment was made to EZ-Pass a few months ago and she is not liable for the current balance owed to our client, the New York State Thruway Authority (NYSTA)We submitted the information to our client for review NYSTA states that no payments has ever been made towards the accountOn December 20, 2015, NYSTA recorded a toll incurred by a vehicle with New Jersey license plate [redacted] registered to [redacted] On January 1, 2016, NYSTA mailed Ms [redacted] a notice in the amount of $30.00; the amount of the toll incurred and an administrative fee of $ On February 5, 2016, NYSTA mailed a second notice in the amount of $ The notices were mailed to the registered address; [redacted] ***When no response was received to the two notices, the account was referred to the firm for collection On March 28, 2016, the firm mailed a collections notice in the amount of $30.00; the amount of the toll and the administrative fee of $ On May 17, 2016, the firm mailed the second notice in the amount of $ The notices were mailed to the registered address; [redacted] ***When no response was received, the firm attempted to locate a current address On June and August 16, 2016, the firm mailed notices in the amount of $each to [redacted] *** No response was received On September 20, the firm mailed a notice in the amount of $to [redacted] for which we received mail-return On March 9, 2017, the firm mailed the notice in the amount of $to [redacted] for which we also received mail-return On March 18, 2017, Ms [redacted] called in to discuss the balance in collection Ms [redacted] was provided the details and current balance due She stated that she would not pay the balance The balance of $remains due in fullWe attempted to contact Ms [redacted] at the number provide and left a voicemail

We stand by our previous response We have verified with the Express Lanes that Ms [redacted] FasTrak account is negative The credit card assigned to the account was declined on April 16, and a hold was placed on that card Her account went negative that day and two violations were assessed Ms [redacted] went online and made a payment on her account on April 30, but she failed to contact Express Lanes to update her account Her account went negative again on June 1, Two additional violations occurred on June 22, One which has been paid and one, Violation [redacted] , which is still due and owing.Along with the outstanding violation, Ms [redacted] owes $for the negative FasTrak account Once that amount is paid and the account brought current, Ms [redacted] can contact the Express Lanes to update her account

Mr [redacted] says on the complaint that he has no balance due for unpaid tolls and charges owed to our client, Elizabeth Rivers Tunnel (ERT)The firm currently shows a balance of $for a toll that that was incurred on July 20, We submitted the account to ERT for review ERT confirmed the balance was paid in full on February 8, We noted and updated the status on our system and as of today, the balance is zeroWe contacted Mr [redacted] and informed him of the resolution

Mr [redacted] complaint regards toll violations assessed by our client, the New York State Thruway Authority (NYSTA) Mr [redacted] has toll transactions that occurred on 6/26/and 6/28/A valid E-ZPass transponder was not detected at the time of either toll transaction NYSTA invoiced and mailed the tolls to the registered address of the vehicle The balance increased to $and escalated to collections on 10/19/2015, after two additional notices and fees were added Per NYSTA rules, if Mr [redacted] failed to resolve the invoices with our client prior to collections, he will be responsible for the balance.We spoke with Mr [redacted] on 3/3/in response to his dispute It was explained that a E-ZPass device was not detected thus the tolls were invoiced and mailed to the registered address He stated he should not be held responsible for defective E-ZPass and would contact NYSTA It was explained that if not resolved prior to collections, the balance would be due in full Mr [redacted] was never referred back to the client as stated on his complaint He did refer to the FDCPA in regards to his dispute Mr [redacted] has every right to dispute, but it was explained that toll violations with NYSTA do not fall under the FDCPA.A request for original invoices has been submitted and once received from NYSTA, they will be sent to Mr [redacted]

We are in receipt of your complaint filed with the Revdex.com dated August 23, regarding a notice you received from our law finn concerning an outstanding citationPlease be advised this firm represents San Patricio County, Texas Justice of the Peace Precinct in the collection of delinquent court fines and feesAttached please find a copy of the speeding citation which indicates the address of [redacted] ***, Driver's License information, location and vehicle informationThe offense in this case occurred on September 17, in Mathis, TexasThe defendant name is [redacted] ***The driver's license on the citation is the correct numberFurthermore, our research indicates that [redacted] entered a plea of no contest/guilty and subsequently applied for defensive driving and paid $However, Ms [redacted] did not complete nor make the partial payments agreed toAdditionally, there is not a currant warrant in placeThe fine amount remains unpaid in the amount of $The fines and fees remain due until paid or resolved as provided for by Texas LawThank you for raising your concerns regarding the mailingOn behalf of the firm, we hope this information is helpful and we look forward to the prompt resolution of this mater

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:Mr [redacted] , I am rejecting the information provided by the law firm Linebarger Goggan Blair & Sampson, LLP as the information provided in the attached document is incorrect, as ssessment number details that currently show up in the SF County Records websiteI am not sure of what is going on here but I would be appreciated if details to the collection could be provided other than a name, identification numbers and assessment numbers details that do not match upIt's very difficult to try to obtain information when the proper information is not provided to me Regards, [redacted]

Please see attached.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your rejection of our response filed on or about March Your rejection contends the vehicle associated with the toll violation was not your vehicle, that your vehicle was registered in Texas at the time of the citation, and your license was voided when you left Florida In Florida, your driver’s license may be suspended regardless of whether you have an actual driver’s licenseA suspension occurs when either your license or the privilege to obtain a license is suspendedWhether you may, or may not, have a Texas license, your privilege to obtain a Florida license was suspended for failing to pay the toll violationI have attached a copy of the suspension record The Miami-Dade Expressway Authority, the situs of the citation, uses photo enforcement to capture the plate number of those vehicles who fail to pay the required tollAttached to this document you will find a copy of the citation including photos of the vehicle which did not pay the appropriate tollIf you wish to further dispute this citation, you may call the Miami-Dade Clerk of Court’s Office at ###-###-#### and request a hearing before a judge or traffic magistrate

Mr [redacted] says on the complaint that he has an active EZ Pass account We asked our client for a review of the account According to ERT, Mr [redacted] account had insufficient funds during the time of the tolls Furthermore, the EZ Pass account has been closed since 2/22/ due to inactivity.Mr [redacted] says he never received any ERT invoices or collection letters and was unaware of any balance due for unpaid tolls ERT mailed out the original invoices to the registered address of the vehicle beginning on 4/21/and the most recent being sent on 5/10/ After additional follinvoices with no resolution, the invoices were referred to LGBS for collections beginning on 12/1/up the most recent on 9/12/ LGBS mailed out several collection letters attempting to notify Mr [redacted] of the balance due for unpaid tolls with no response The balance was due in full.Mr [redacted] says he was hung up on and transferred to multiple agents We reviewed the recordings and Mr [redacted] was not hung up on or transferred to multiple people Mr [redacted] called in and spoke with an agent on 10/5/and was informed due to the block on his registration, no settlement or waivers would be offered At his request, Mr [redacted] was transferred to a supervisor who reiterated the no settlement would be offered, balance was due in full Mr [redacted] asked for the online payment information which was provided by the supervisor The supervisor asked Mr [redacted] if he intended to pay but received no response at which point the supervisor ended the call Mr [redacted] called back and spoke with another agent He stated the previous call was disconnected and requested the online payment information again He was unable to access the account online and the agent transferred Mr [redacted] to the original agent for further assistance where he made his payment in full over the phone Mr [redacted] called in on 10/5/and paid the balance in full

The Express Lanes has referred two accounts for Ms [redacted] to the firm for collection – one is for a toll violation that occurred on the tollway and the other is for a delinquent FasTrak account According to our records and the Express Lane, Ms [redacted] did pay for violation # [redacted] online with a credit card on 10/9/and the payment posted on 10/14/This violation is paid in full (CUBS [redacted] ) in the firm and client’s systemsWe also have a Express Lanes FasTrak account # [redacted] that remains outstandingWe have mailed notices and have been attempting to contact Ms [redacted] regarding that accountWhen the collector last spoke to Ms [redacted] on 10/24/2015, she kept stating that she had paid it and will fax in proof of that payment It appears the agent may not have looked for the violation account and only spoke to Ms [redacted] on the still due and owing customer accountWe apologize for the confusion, but Ms [redacted] still owes for the delinquent FasTrak account

Ms. [redacted] incurred a parking ticket in the Galveston on November 19, 2011. No good address or name was available at the time the ticket was issued by the officer, as the car was left unattended at a parking meter overnight. The city turned the account over to our firm for collection on... May 25, 2012, with name UNKNOWN, and no known mailing address. The firm attempted to locate the registered owner of the vehicle and received Ms. Amidon’s name and address from a skip trace service on June 18, 2015. Our first collection notice was mailed on June 18th to [redacted] and was returned on June 25th. A second skip-trace vendor provided Ms. [redacted] current address in Vineyard Haven, MA on July 23rd. The firm sent her notices on July 27th and August 31st to collect $35.10 for the parking ticket and collection fee. Ms. [redacted] has asked for proof of the citation. The ticket was issued with an electronic hand-held device, thus there was no paper copy, other than the citation placed on the vehicle. Ms. [redacted] is the registered owner of the vehicle, and debt remains valid and due. A copy of the electronic file sent to our firm is attached to this response. [redacted]

We have contacted Ms [redacted] regarding making the payment We consider this matter closed

Ms [redacted] states on the complaint that she was given no options to settle the balance owed to our client, Elizabeth River Tunnels (ERT), other than to call the toll free number provided on the collection letter and pay over the phoneOn June 22, 2017, Linebarger (firm) mailed Ms [redacted] a notice that explained the opportunity to settle her unpaid toll balance without having to pay administrative and collection fees The notice also explained that this tolls-only offer would be valid through June 30, and to contact the firm at the toll free number provided to take advantage of the settlement Although we experienced a high volume of calls, Ms [redacted] had plenty of opportunity to resolve the balanceOn June 30, 2017, we contacted Ms [redacted] and left a voicemail at the number provided Ms [redacted] called back to discuss the tolls-only settlement option We informed Ms [redacted] that the current balance in collections is $ We offered to settle the balance at $56.00, per the tolls-only settlement options Ms [redacted] stated she would be able to pay the balance in two weeks We explained that she would have up to the end of the day to settle the balance, as stated on the notice Ms [redacted] stated that she was not given enough time to settle the balance and ended the call The balance currently stands at $

I am responding to the consumer complaint filed with your office by [redacted] *** Ms***’s complaint regards amounts owed to our client, the Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angles, California area From June 1, – September 4, 2015, a vehicle with California plate [redacted] , registered to Ms [redacted] incurred tolls on the Express LanesTwo notices were mailed to Ms [redacted] for each toll transaction to the registered address for the plate – [redacted] When no response was received to the notices, the account was referred to the firm for collection on September 8, The firm mailed four notices to Ms [redacted] on September 21, 2015, October 28, 2015, December 1, and January 4, for $5,353.55, the amount of the tolls incurred plus penalties for continued non-payment.Ms [redacted] contacted our office on January 14, and asked for a reduced amount to settle the accountThe agent explained that we have the authority to reduce the penalties and offered Ms [redacted] a settlement of $2,Ms [redacted] sated that she could not pay that amount and asked for a lower amountThe agent explained that the amount provided was the minimum that we could accept.On February 3, 2016, we received correspondence from Ms [redacted] offering a settlement of $to close the accountMs [redacted] contacted the office again on February 24, and was again given the settlement aboveThe agent explained that we could not accept $to settle the accountAfter reviewing Ms***’s letter with OCTA, a reply was mailed to Ms [redacted] on February 26, stating that the tolls were valid and that Ms [redacted] had the option of an Administrative Hearing to possibly reduce the penaltiesMs [redacted] contacted our office again on March 17, stating that she had not received a replyThe agent explained that it was mailed on February and Ms [redacted] provided a new address on that callThe reply was resent to Ms [redacted] on March 17, explaining the option of an Administrative Hearing.We have received no further correspondence or payment from Ms [redacted] regarding these tollsAs of the date of this letter, the outstanding balance of $5,remains due and owing