Crosstown Auto Body

Ms [redacted] is now asking for a third response on an outstanding parking ticket that was issued to her using a handheld ticketing deviceWhile we would like to give her answers to her questions, we cannot always provide people with the reasons why it took so long to locate them, which is the casewith her situation The City of Galveston didn’t have a good address or the resources to pursue her out of state, which is why they turned it over to our firm to locateher and seek collectionWe only received good address information for her recently and had to utilize two skip tracing services to find her At that point we began theprocess of collecting on the ticket that was issued to the car that was registered to her at that timeThe amount remains due and outstanding to the City of Galveston

Ms [redacted] should have received notices from our client in mid-May and June of at the address listed aboveThe account was turned over to our firm for collection on August 23, Our records show that we sent Ms [redacted] two notices to the same address : one on September 2, and one on October 14, Ms [redacted] called our office on July 23, and made an online payment that was reflected in our system on July 27, She now has a zero balance and this account is closed

I am responding to Mr [redacted] complaint in regards to the unpaid tolls and fees owed to our client, the Harris County Toll Road Authority (HCTRA).On August 13, and on February 26, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas plate [redacted] registered to Mr [redacted] On, March 8, 2016, HCTRA mailed Mr [redacted] a first and final notice for $38.25; the amount of the tolls incurred with a $administrative fee The notice was mailed to the registered address- [redacted] ***.When no response was received, the account was referred to the firm for collection On May 17, 2016, the firm mailed out the first notice for $80.25; which included a collections fee of $ On July 7, 2016, the firm mailed out a second notice, again for $80.25.On October 14, 2016, Mr [redacted] called in to discuss the account with an agent Mr [redacted] was informed the balance in collection, $80.25, was due in full The agent informed Mr [redacted] if he did not agree with the balance, he may request to be set up for an Administrative Hearing The agent explained an additional citation fee of $will be added and the citation will be mailed out the to the registered address of the vehicle Mr [redacted] agreed to be set for hearing.On October 26, 2016, a Notice of Issuance of Citation with a schedule hearing date of December 13, was sent by regular and certified mail to Mr [redacted] in the amount of $130.25; which included the citation fee of $ The Citation was mailed to the registered address- [redacted] ***.When Mr [redacted] did not appear to the hearing, the Administrative Hearing Officer found him liable in the amount of $315.25; which included an additional hearing fees of $ The balance is due in full.On December 22, 2016, we spoke with Mr [redacted] and again stated he never received a notice We explained all notices were sent to the registered address of the vehicle, including the citation We also explained that our agents attempting to contact him prior to the hearing The agents left messages on his voicemail but Mr [redacted] did not return their calls The balance is due in full but explained a payment plan may be offered Mr [redacted] stated he is already in contact with HCTRA management and will attempt to resolve the balance with the client

We represent the Elizabeth River Tunnels (ERT) in the collection of delinquet tolls and fees Mr [redacted] had a balance in collections in the amount of $owed to ERT This is for tolls that were invoiced on separate occasions and mailed to the registered address of the vehicle at the time of tolls At the time Mr [redacted] contacted and spoke with the representative, the deployment paperwork had not been entered in the system as received The representative has not been in the office the past two days and likely the reason they were unable to reach her.The documentation has since been received and forwarded to ERT After review, ERT has removed the account from collections We contacted and informed Mr [redacted] of the resolution

Complaint: [redacted] I am rejecting this response because:I have never received any answers to the questions I posed This law firm references my "third request", but they never really answered requests one or twoPretty simple questions I've asked, the sort of things anyone would want to knowPlease have someone from the City of Galveston contact me directly

Please see attached Thanks.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint filed on or about March Your complaint is in regards to a civil traffic violation owed by [redacted] to our client, the Clerk of Court for Duval County, FL (“Clerk”).Your complaint alleges we are harassing you for the collection of fines and fees owed on Citation No [redacted] The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk’s office forwarded Case No [redacted] (Citation No [redacted] ) to my Firm as payment on this had become delinquent.Attached you will find copies of the court docket on the Clerk’s website indicating Citation No [redacted] remains outstanding and was referred to my Firm for collectionsI also attach a copy of the traffic citation which can be found on the Clerk’s websiteLastly, I attach a copy of a search conducted on Mr [redacted] driver’s license which shows two suspensions, the first of which is for Citation No [redacted] Mr [redacted] ’s driver’s license is currently suspendedKnowingly driving on a suspended license in Florida is a violation of Florida criminal lawLastly, the Firm does not report traffic citations to the credit bureaus.If you wish to dispute this citation, you may call the Clerk’s office at ###-###-#### from 8:to 4:30, Monday – Friday and request a hearing on the matter

Mr [redacted] states on his complaint that he was not the owner of the vehicle and license plate in question We asked our client to review the account They have confirmed the license plate number captured violating was misread by their system and Mr [redacted] is not liable for the violations The account in collections has been noted and updated.We attempted to contact Mr [redacted] to inform him of the resolution and left a voicemail We apologize for the inconvenience and thank Mr [redacted] for bringing the error to our attention

Mr [redacted] currently has a balance owed to the Harris County Toll Road Authority in the amount of $ His vehicle was captured violating a total of times between 1/24/through 3/18/ HCTRA mailed three separate invoices that contained three violations each to the registered address of the vehicle The invoices were not resolved or paid in full by the due date and sent to collections on 12/22/where additional fees were added Mr [redacted] was set for an Administrative Hearing on 5/2/for the amount of $and did not appear An additional hearing fine of $was added and the current balance of $is due in full.Mr [redacted] contacted HCTRA and was informed the vehicle was not listed on an EZ TAG account at the time of the violations as stated on his complaint We attempted to contact Mr [redacted] and left a voicemail

Ms [redacted] says on the complaint the license plate number in question does not and has not belonged to her We submitted an image review request to the client FTE confirmed the license plate [redacted] (FL) was a temporary plate registered to a vehicle belonging to Ms [redacted] during the time of the tolls, 7/10/through 8/8/ A total of tolls occurred from 7/11/to 8/8/ FTE mailed out the original invoice on 8/17/to the registered address of the vehicle and after additional invoices were mailed with no response, the accounts was forwarded to LGBS for collections on 10/25/and 12/7/ The balance of $is due in full.We attempted to contact Ms [redacted] but we were unable to reach her at the number provided

Complaint: [redacted] I am rejecting this response because: Our concerns with the Linebarger group differ from the original bill distributor, North West ParkwayWe were bullied and disrespected by the associates at this law firmThey were rude, condescending, and didn't answer any of our previous questions that we filed with the Revdex.comThey lied about their attempts to contact us, the number of times they contacted us, and made clear that finding our mailing information was incredibly simple, but that they waited until our $bill ballooned to well over $to make any attempt to find our correct addressThank you, Revdex.com, for facilitating these conversations, but we are appalled and disquieted by the illegal collection methods by this business, as well as the way they spoke to my wife, [redacted] We are incredibly disappointed in having to pay 4Xs more than the original bill, and certainly do not consider paying that bill as any sort of resolution with this law group Regards, [redacted] ***

[redacted] states on the complaint that he has never been to New York and the vehicle was out of commission during the time of the toll After review by our client, they were unable to confirm the license plate state and have dismissed the violation [redacted] has sent a letter to *** [redacted] to advise him of the dismissal.We have closed this account [redacted] will not be receiving any further communications from on firm regarding this matter

As explained in our previous response, the firm responded to Mr. ***’s calls in a legal and professional manner.We consider this matter closed.

We stand by our previous response. The registration information was provided by Kansas DMV at the time of the transactions. Further, neither HCTRA nor the firm have received any documentation showing that Mr. [redacted] was not the owner at the time the tolls were incurred. While we appreciate Mr. [redacted] ’s frustration with the situation, HCTRA does require valid proof of non-ownership to be able to remove the tolls from his name.

The Call Center manager left another message for Mr [redacted] on February 3, If Mr [redacted] has any additional issues he needs to speak with the call center manager directly

Complaint # [redacted] On Friday, 3/16/18, upon receiving a Revdex.com complaint from [redacted] ***, we researched City of Chicago parking ticket # [redacted] The ticket was issued on 2/24/to [redacted] ***The original ticket was issued to a Chevrolet [redacted] did not own a Chevrolet The license plate data entered for this ticket appeared to be a keypunch error.We contacted [redacted] to let her know our findings and that we would submit our findings to the City of Chicago Ticket # [redacted] was withdrawn I have attached a copy of the dismissal to our response, in addition, we mailed her a copy, for her records.If there are any questions, please let me know.Thank you[redacted] Director of Collections [redacted]

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] ’s complaint regards unpaid fees owed to our client, City of Aurora Municipal Courts (City)On May 13, 2012, a summons (# [redacted] ) was issued to a vehicle with Colorado license plate registered to [redacted] for a parking violation “No Residential Parking Permit” in the original citation amount of $The City ultimately forwarded this citation, together with appropriate penalty fee assessments, to our firm for collectionTwo notices were mailed on April 9, and May 28, These notices were mailed to Ms [redacted] ’s address reflected in the vehicle registration A possible new address was located and a new letter was mailed to Ms [redacted] on March 14, Ms [redacted] contacted the firm on March 21, and refused to verify any information on the account so that we could identify her properlyShe stated that we are a scam and hung upUpon receipt of this complaint, we confirmed with the City of Aurora Municipal Courts that no payment has been received on this summonsThe City also advised that they had personally spoken to Ms [redacted] and provided her all of the necessary information to resolve this and confirmed that we were, in fact, contracted to collect on their behalfTo address Ms [redacted] ’s specific complaint, we have not (and never) reported this to the Credit BureausThe City advised that a previous collection agency may have reported this, but that it was removed on April 1, prior to being transferred to our firmIf this account is still showing on Ms [redacted] ’s credit report, she would need to dispute that with the proper agency Linebarger Goggan has no relationship with any credit reporting agency and has nothing to do with any credit reporting scenarioMs [redacted] ’s dispute also states that this citation has been paid previouslyIn an effort to assist Ms [redacted] in moving this matter forward, she would need to provide proof of the payment (a copy of the front/back of a cancelled check, or some other documentation) that we could review with the CityAdditionally, she may appear at the Court and provide her documentation at that timeWe have confirmed with our client that the parking citation remains open and unresolved; and the sum of $remains due and owingPlease accept this information in response to Ms [redacted] ’s complaint We are confident that we have taken no action in violation of any applicable law or regulation; and believe the explanation above will be sufficient to clear this matter In the event you need additional information, please do not hesitate to contact our office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am emailing you, letting you know that complaint # [redacted] has been resolved Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not refuse to pay the fees due (I told them I could not afford the whole thing at once, so in turn they want me to pay $ 791.00)I am complaining because my debit card was lost and had to get a new debit card and when I received notice from HCTRA that my card was not updated I immediately went online and updated the accountThere was a negative balance on the account and when I put in my credit card it billed that negative amount plus an account replenish and I thought all was okay until months later I receive a collection letter from Linebarger saying we owe an outrageous amount! Why did I NOT get notices from HCTRA prior to this? Why does it go to collections before we have a chance to clear this up? Yes, I admit my son made an error by transferring the tag from one car to the other (He did not know better), and I thought we had changed the vehicle onlineMy account showed cleared and was paying the toll fees all along, so I thought everything was fineIf HCTRA will waive their fees then I am willing to settle with Linebarger for the $ that is due, just because I apparently have no other choice at this timeI'm also upset that Linebarger is not willing to even listen to any reasonsthey just want money and lots of it! Please inform if I can settle this for the $ due and I will immediately call and get this handled Regards, [redacted] ***