Crosstown Auto Body

Complaint: ***
I am rejecting this response because:After a bit of research, it appears I am being billed and dunned for use of a toll road (E-470) while traveling to the Denver International Airport to pick up arriving passengers by E-Public Highway Authority, which is not a Colorado State HighwayI never received any notice, statement or invoice/billing of any kind related to the use of a toll roadThe transaction detail with the picture of the rear of a car is not viewable and only relates to the claimed used of a toll road in Colorado on 3/21/2014, and there is no transaction detail for the other claimed toll road use dates on 8/25/I am not aware of any posted signs on the roadway that indicated use of the same would result in a toll fee nor am I aware that the rates were clearly and posted in a manner that a driver could reasonably ascertain the fees without endangering the vehicle passengers in the proper use of the vehicle.It is outrageous that the E-Public Highway Authority assesses a toll fee to out-of-state residents to use a roadway to travel to, as indicated by highway sign directions,the Denver International Airport to pick up passengers!As I never agreed to pay any toll, be assesses any late fee for a toll invoice I never received, I am willing to pay only the alleged "toll transactions" totaling $17.05, although I protest the toll fees in total and do not recognize E-Public Highway Authority's authority to assess me any toll or late fee thereof.I will make payment by check in the mail today.I consider the matter closed and resolved upon written acknowledgement by Linebarger Goggan Blair & Sampson, LLP that all claimed toll or related fees owed by me are paid I full and that they have not impaired my credit ratings in any matter in any jurisdiction and if so, they agree to make every effort to immediately remove any negative credit reporting service related to these claimed fees.Regards,*** ***
Regards,
*** ***

I am responding to the consumer complaint filed with your office by *** ***Mr***’s complaint regards a parking violation issued by and owed to our client, City and County of Denver Parking (City). The parking citation was issued on or about July 1, to a vehicle
registered to Mr***. We have verified with our client that the parking violation remains unresolved and due in the sum of $130.00. The City’s system notes that at least five notices were mailed to Mr***’s address between September 18, and February 12, 2014. The account was ultimately referred to our firm for collection. Our records reflect that numerous written communications were mailed to Mr*** throughout and 2015. Our law firm has never received any communication or correspondence from Mr*** relating to any dispute over the parking citation.In an effort to assist Mr*** in moving this matter forward, I offer the following. In the event Mr*** did sell the vehicle and was no longer the owner at the time the parking citation was issued, the City and County of Denver will need to have some documentation so they are able to “transfer” the parking citation out of his name. Generally, the City requests documentation from the DMV showing ownership transfer; a bill of sale reflecting vehicle ownership transfer; or something of this nature. If that information can be provided either directly to the Denver Parking Bureau or to our law firm, we can facilitate this process on behalf of Mr***. Please note however, because our law firm does not provide any prosecutorial function on behalf of the City and County of Denver, we are not able to unilaterally resolve this matter. Furthermore, Mr*** may communicate directly with the City and County of Denver to obtain additional information relating to this citation.Please accept this information in response to Mr***’ complaint. We are confident that we have taken no action in violation of any applicable law or regulation; and believe the explanation above will be sufficient to clear this matter. In the event you need additional information, please do not hesitate to contact our office

Please review our response attachedTo address Ms***'s response to our initial response to her complaint we have revised the activity summary sheet to reflect activities on tax property account #after she took ownership of the property on February 2, Furthermore, we recommend the following resolution to her request to stop all communications from our office:Pay all court costs due the Bexar County District Clerk's Office; orEstablish a payment plan with the Bexar County District Clerk to pay all court costs due and remain compliant with the payment plan.Should Ms*** choose to not follow one of these two resolutions, our firm will continue to initiate communications to her because her property will remain subject to a judgment that can lead to the foreclosure and sale of her propertyThe only way to dismiss the lawsuit is to pay the court costs due on both lawsuits that have been filed against her, All communiciations from our firm will be consistent with other accounts in a similar statusShould Ms*** pay the court costs and have future taxes go delinquent, we will once again need to communicate with her so she can resolve those debts to prevent any possible foreclosure of her propertyMy staff and I remain available to Ms*** to assist her in understanding her rights and responsibilities as a property owner in Texas

Please see attached.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint filed on or about February Your complaint is in regards to a toll violation owed by *** A*** *** to our client, the Clerk of Court for Miami-Dade County, FL
(“Clerk”).Your complaint alleges you did not hold a driver’s license at the time the citation was issued, that you were not in Miami during at the time the citation was issued, and that you registered your vehicle in TexasYou also desire to confirm your Florida driving record is “clean.”Our records indicate *** A *** *** is the registered owner of Tag Number *** and Driver’s License Number *** which is associated with Citation number ***Under Florida Law, the registered tag owner is responsible for the payment of toll violations regardless of whether they actually drove the vehicle when the violation(s) occurredAs a result, Driver’s License Number *** was suspended on or about March for failure to pay Citation No***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kevin Phan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do have reservations on how they obtain personal information as this all could have been avoided if they did their due diligence to ensure they contacted the correct personAlso, when I called and Spoke with the Miranda, she did advised that these tickets were from Cincinnati however in their response to the complaint they advised the tickets were from Nashville, inaccurate information.
Regards,
*** ***

Complaint: *** I am rejecting this response because:I have sent a new response via mail to this business.The "photos" do not show the driver of the vehicle as requested in the original request for validation.The photo of "Time and Date" are only clearly legible in one photoThe photo is too small to show any such validation.Neither photo shows a location or mile maker of where the car was located on "Northwest Parkway".The original letters very clearly stated to ONLY contact me AGAIN with the Validiation as REQUESTED which was1) A photo of the driver of the vehicle- which was NOT sent2) A photo with the vehicle located on "Northwest Parkway" - which was NOT sentMy cease and desist was VERY CLEAR- if you couldn't provide the validation as REQUESTED then DO NOT CONTACT MEYou absolutely denied my cease and desist request by sending "documentation" that I DID NOT requestYou only sent what you "wanted" to believe is "validation" to continue to "pursue" a debt that has yet to be properly "validated" Additionally- I never received a bill from Northwest Parkway- which appears to be a "known issue" in consumer reports and ripoff complaintsSending a piece of paper doesn't prove they were actually put in the mail or that I actually received themThere is no way to justify an $bill for "claiming" that someone had traveled on a roll road twice. "Northwest Parkway" has been under scrutiny several times and I will NOT partake in the scamThey are known to send people to collections before sending bills and then by the time people are "notified" theres added "collections fees" and "attorney's fees" and then blame it on "computers" or people "moving and not updating addresses." Well I've been at the same address for years...so explain that oneTheir cameras are "high tech" yet their "computers" screw up hundreds of bills...read the reviews on Google OR the following articles:http://denver.cbslocal.com/2015/10/23/drivers-on-northwest-parkway-sent...⇄ can see why "Northwest Parkway" wants to collect as much as they can and rack on fees when they are $million dollars in DEBThttp://www.denverpost.com/2014/06/06/northwest-parkway-owners-looking-to-rew...⇄ the "attorney's" at Linebarger Goggan and Blair may be able to read a cease and desist request- they severely lacked the comprehension to understand the request...and they proceeded to send me "information" I did NOT request after receiving a cease and desist demand...I'm tired of being harassedRespond if you must- but my next step is taking this matter to the Federal Trade CommissionRegards, *** ***

Complaint: ***
I am rejecting this response because it was understood that if our office was required to perform these services for the law firm, that we would be reimbursed $per hour The firm has rejected our demand Absent payment, this complaint shall be sustained and we will have no option but to file a lawsuit against the law firm as well as the individual attorney that entered into this agreement.
Regards,
*** ***

Please see attached.On behalf of Linebarger Goggan Blair & Sampson, LLP ("Firm"), I am responding to your complaint filed on or about April Your complaint is in regards to a criminal traffic violation owed by *** * *** to our client, the Clerk of Court for Lake County, FL
("Clerk").Your complaint alleges the outstanding citation is not owed and we have not been hired by the Clerk's officeThe Clerk's office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquentThe Clerk's office forwarded Case No*** to my Firm as payment on this had become delinquent.Attached you will find a copy of the court records indicating the fines and fees owed on Case No3*** are still dueYou may search these records by accessing the Clerk's website at *** Lastly, we have confirmed with the Clerk's office this account is still due and our balance is correct.If you wish to dispute this citation, you may call the Clerk's office at ###-###-#### from 8:30am to 5pm, Monday - Friday and request a hearing on the matter

Complaint: ***
I am rejecting this response because:To Whom It May Concern,Thank you for your prompt attention to this matter and for removing my address from the associated account in the records available to Linebarger Goggan Blair & Sampson, LLPI, however, require documentation, available to me for my records, disassociating me with this account and Linebarger Goggan Blair & Sampson, LLP; documentation as detailed (address, account numbers, dates, funds owed, city and state, etc.) as the statement I received in the mail that associated me with this account in the first placeI have attached a copy of the statement sent to me so that no detail will be missed. Also, please respond directly to the concerns listed regarding my credit reports, etc
Regards,
*** ***

Thank you for bringing this complaint to our attention. Based on your notification and information, we have removed your name/address from this account as being an “incorrect party”. You should receive no further communications from our law firm regarding this
matter. If you have additional questions, please do not hesitate to communicate with us directly

Ms*** says on the complaint that the agent who handled her call was rude and not professional when she called in to resolve an unpaid toll balance due to our client, Florida Turnpike Enterprise (ERT).We reviewed the recordings On April 18, 2017, the firm received a call from a Ms
*** *** to discuss the balance a vehicle with Florida license plate *** Throughout the call the agent was not rude but informative and provided Ms*** all the information needed to resolve the balance The agent processed Ms*** payment and offered to provide a confirmation number Ms*** stated she was driving and unable to write down the confirmation The agent informed Ms*** that she has the option to call back for the confirmation later in the day or call back in three days for a confirmation of payment letter Ms*** stated to the agent that she was being rude and requested to speak to a supervisor The agent asked Ms*** as to why she is requesting to speak to a supervisor Ms*** again requested to speak to a supervisor at which point the agent did address Ms*** as “girl” and placed her on hold for transfer to a supervisor The supervisor spoke with Ms*** and discussed the issue with the previous agent The supervisor explained to Ms*** that the matter would be looked into and handled within the firm Ms*** requested to speak to a manager The supervisor stated she will submit a the account to the manager for review and call back The supervisor did inform Ms*** the call back may happen within hours or once the complaint is reviewed.On April 26, 2017, the manager contacted Ms*** to discuss the complaint The manager confirmed that the agent addressed and ended the call in an unprofessional manner Ms*** was informed that the matter has been addressed by the firm The manager also apologized for not returning the call sooner than he had Ms*** stated she had already filed a complaint with the Revdex.com The manager explained a response would be given as soon as it is received

We are in receipt of the dispute by *** *** and are providing her with the violation information. These violations occurred in Watauga and Fort Worth, Texas, and not in Ohio. At this point, our research and review of the violations indicates *** *** was the registered owner of the
vehicle which was involved in all three violations. Her dispute will be forwarded to the cities for consideration and collections have been temporarily ceased to permit time for review.She may view the video images of her vehicle here: ***She will need the Notice numbers and the PIN, which are included in the letters sent to her.WATAUGA Ticket#***FT WORTH Tickets***

Ms*** contacted HCTRA on 12/7/and stated she had an active NTTA Toll Tag account HCTRA informed her to contact her home agency and request for her account information to be sent to HCTRA They explained that once the information is received the home agency (NTTA) will follow up
with her to explain why she received violations and the options available for resolution HCTRA informed NTTA that a courtesy waiver of fees would be offered as long as she contacted HCTRA to pay the tolls Ms*** did not follow up with HCTRA and the invoice was sent to collections with an additional fee of $ This was explained to Ms*** She was very upset We note that the balance of $is due in full and the account now has a zero balance

Ms*** says on the complaint that the current balance in collections owed to our client, Florida Turnpike Enterprise (FTE), does not match the balance she recently received from the Florida Department of Transportation Ms*** also states the notices were mailed to the incorrect
address.On November 11, 2014, FTE recorded a toll incurred by a vehicle with Florida license plate *** registered to Christopher Lewis On December 9, 2014, FTE mailed Mr*** notice that included the amount for $3.77; the amount of the toll and administrative fee On January 12, 2015, FTE mailed Mr*** a second notice that included an amount of $6.27; which included an additional administrative fee of $ The notices were mailed to the registered address - *** * ** *** *** *** ** ***.When no response was received, the account was referred to the firm for collection.On December 16, 2015, FTE recorded a toll incurred by a vehicle with Florida license plate *** registered to Christopher Lewis On December 28, 2015, FTE mailed Mr*** notice that included the amount for $3.82; the amount of the toll and administrative fee On February 1, 2016, FTE mailed Mr*** a second notice that included an amount of $6.32; which included an additional administrative fee of $ The notices were again mailed to the registered address - *** * ** *** *** *** ** ***.When no response was received, the account was referred to the firm for collectionsPrior to mailing our notice, the firm attempted to locate a current address for Mr*** since there was no response received from the notices that were mailed by our client On October and December 5, 2016, the firm mailed Mr*** notices that included the amount of $20.74; the amount of the tolls, administrative fees and collection fees of $ The notices were mailed to *** * *** *** *** ** ***.Ms*** says that the agent that handled the call was combative and did not provide answers to her questions She also says the supervisor was not helpful when she addressed the actions regarding the previous agent.We reviewed the recordings The agent attempted to provide the information required to resolve the balance but Ms*** and the agent repeatedly interrupted each other while doing so Ms*** requested to speak to a supervisor but at the time of Ms*** request, there was none available As soon as one became available on our system, the agent transferred the call The supervisor listened to Ms*** complaint regarding the call with agent and explained he could not comment on the conversation since he has not listened to the recording He informed Ms*** that he will have the agents supervisor look into the matter and address Ms*** became upset when the supervisor did not apologize for the agent’s actions and continued to discuss the issue At this point, the supervisor told Ms*** to have a nice a day and disconnected the call.We attempted to contact Ms*** and left a voicemail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for bringing this complaint to our attention. Based on your notification and information, we have removed your name/address from this account as being an “incorrect party”. You should receive no further communications from our law firm regarding this
matter. If you have additional questions, please do not hesistate to communicate with us directly

Revdex.com Complaint# ***Ms*** * ***,After researching and reviewing the parking/red light/camera tickets issued by the City of Chicago for plate # ***, we found that the Illinois Secretary of State does not have record of your driver’s license associated with this plate and VIN #.
Research indicates this vehicle is listed to another *** Huff who could be a potential relative.You are responsible for the City of Chicago parking ticket # *** issued on 10/19/for IL temporary plate # ***, in the amount of $183.00. Your name listed for this plate is *** ***.Please contact me at *** if you have further questions.Regards,*** ** ***

Complaint: ***
I am rejecting this response because:I have only received notice in regards to one violation through the express lanesI paid the balance that was presented to me in the most recent "Demand for payment" and I also clarified the balance due with the first lady who called meI confirmed the amount due and was sure to inquire if that was the totalShe confirmed it as the total amount due on my accountAttached is the most recent demand for paymentI accessed my account through the online database and literally just paid whatever the amount it requested of me.
Regards,
*** ***

As previously stated, we have matched the name, date of birth and prior Washington addresses to Mr*** and it appears that we have identified and are communicating with the correct Mr***. In the event that we are communicating with the wrong Mr***, please provide supporting information. If Mr*** will communicate with us directly, we will be happy to move this toward resolution. Alternatively, if you are representing Mr*** in some capacity, we are happy to speak directly with you to move toward resolution. A public communication via Revdex.com complaint is not an effective medium in which to resolve a scenario such as this matterFinally, we would also urge Mr*** to communicate directly with the Dickinson County Clerk of Courts at ***. That is the Court that has issued the citation and is the only entity that has authority to modify the citation