Crosstown Auto Body

I am responding to the consumer complaint filed with your office by *** *** Mr***’s complaint regards unpaid tolls incurred on a tollway operated by our client, the Tampa-Hillsborough Expressway Authority (THEA) Mr*** states that address used by THEA to invoice him
was not the registered address of the vehicle We have reviewed his assertion with our client and they determined that a prior registered address was used at the time of invoicing and not the current address As such, they have authorized the removal of the associated delinquency fees As such, Mr*** owes *** $in tolls He can call Mr*** *** with *** at ***, Extension to have his payment processed.We apologize to Mr*** for the error

Upon receipt of Ms***’ complaint, we reviewed this account with our client, the South Bay Expressway (SBX)They have determined this to be an incorrect license plate read on their partThe account will be closed on our system and Ms*** will receive a letter of dismissal from SBX.We
apologize for the inconvenience

We contacted our client, the City of Waukegan; they advised that the redlight ticket # *** was issued on 4/4/2013. Red Speed has record that MsBecker's husband contacted them for a hearing which was on 6/5/at 9:30am. They have record of the husband calling on 6/5/at
9:43am to reschedule while the hearing was already in session. His request was denied. MsBecker was found liable. I have attached a copy of the ticket, and the four notices that were sent to the motorist by the City of Waukegan. During this amnesty period which ends on 3/31/2016, the amount has been lowered to $120.00, the original amount of the ticket and a 20% administrative fee. Your payment MUST be posted by 3/31/to take advantage of the amnesty.If there is additional information needed or any questions, please contact me.*** ***
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Complaint: ***
I am rejecting this response because: I have previously called the company, prior to contacting the Revdex.com. I have spoken with their accounting department. They searched for my name and my wife's name. They could not find my name in the system and instead requested my entire credit card #. I am not comfortable with giving my entire credit card # over the phone to a company who had charged me $and cannot find out why. I have since contacted my credit card company and reported the $charge as fraudulent because they cannot find my info in their system, but were free to charge me several hundred dollars. This company has received my credit card information from somewhere and charged me Saturday, June 17th, 2017. If their accounting records are reviewed on June 17th, they had charged me $494. I wish to know how they got my credit card information and why they charged me
Regards,
*** ***

*** *** ***Please find attached the response to Mr*** complaint.Our firm has a contract with the County of Dallas Justices of the Peace, Dallas County, Texas, to collect delinquent fees and fines assessed by those courtsMr*** received a letter related to outstanding fees and
fines placed with our firm by the Justice of the Peace Court, Precinct 4, Place in Dallas County, TexasOur law firm representative is required to verify the identity of any individual who is calling to discuss a matter turned over to our firm as delinquent.I have listened to the phone conversation between Mr*** and Ms***, and there was no offensive language or threatening tone used during any point of the conversationMs*** informed Mr*** that he would have to identify his date of birth before she could speak to him about his matterAlthough she was protecting his privacy interest, he became frustrated that she would not speak with him about his matterShe gave him the phone number of the Court of origination, so that he could get the information that he was requestingMultiple times he requested information, and multiple times Ms*** informed him that he would have to identify himself by his birthdate or call the Court at the number providedMr*** did not appear to be satisfied with the responseWe are glad to speak with Mr*** to help him understand and resolve any outstanding matters upon proper verification of his identityThis identification verification is to protect the privacy of his information. Sincerely,*** ***

Ms*** complaint regards unpaid tolls owed to our client, the Harris County Toll Road Authority (HCTRA).Mrs*** had a balance in collections in the amount of $for toll violations in Harris County Ms*** notified HCTRA regarding her TxTAG account When TXTAG verified
the account HCTRA notified TxTAG to alert MS*** that she would be given a courtesy waiver and would be allowed to pay the tolls only Either TxTAG failed to notify Ms*** of the need to pay the tolls or Ms*** failed to follow through and pay the tolls in a timely manner When the amounts were not resolved, HCTRA referred the violations to the firm for collection.We have contacted Ms*** and she stated that she will be waiting to hear from HCTRA and/or TxTAG on the potential waiver of the fees assessed

Mr** *** ***' most recent violations went to the address he provided in this complaintHe has paidall tolls at THEA and our client has waived all fees, including any collection feesHe was then billed for andpaid off all outstanding tollsHis record is closed in our system

I have contacted my client for further investigation of this matter. Upon review, this matter was administratively closed per the document submitted by Ms***. We have updated our records to indicate this change and have instructed our team to cease collection efforts on this matter. We appreciate the opportunity to resolve this and her feedback

Mr*** says on the complaint the invoice issued by Florida Turnpike Enterprise contained a vehicle and license plate number that he never owned The account was submitted to FTE for review and they determined the license plate was read in error The account has been recalled and Mr
*** is no longer responsible for the balance.We contacted Mr*** to explain our clients error and informed him he is no longer responsible

I am responding to the consumer complaint filed with
your office by *** ***. Ms***’s
complaint regards unpaid toll violations incurred by two vehicles owned by her on
a
tollway operated by our client, the Harris County Toll Road Authority (HCTRA)
HCTRA has recorded numerous toll violations incurred by
Ms***’s vehicles, starting in January 2012. The notices regarding the toll violations
were mailed to the registered address for the vehicles as maintained by the
Texas Department of Transportation at the time of the violations. An Administrative Hearing was held September
17, for one vehicle and July 25, for the other vehicle regarding Ms
***’s toll violations. She was found
liable at both hearings and her registration was blocked
Both HCTRA and the firm have attempted to contact Ms
*** regarding her violations. Several
addresses for her have been located through the past couple of years and
notices mailed to those addresses. HCTRA
has mailed over notices to Ms*** regarding her toll violations. The firm has sent at least letters to Ms
*** at several different addresses
Regardless, the amounts owed by Ms*** were
directly caused by her use of the tollway without making payment at that time
either with cash or by having a valid EZ Tag in the vehicle
There will be no reduction in the amounts owed
Respectfully,
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will also be reimbursed by Elizabeth River tolls for the late fees which were imposed accidentally.
Regards,
*** ***

I am in receipt of your letter/complaint dated October 28, on the referenced matterWe take all complaints seriously, and as the Managing Partner of the office that worked with the complainant, I have reviewed the facts of this matterThis includes listening to the recordings ofthe two
calls the complainant placed with our office.My review may be summarized as follows: the complainant originally called in to complain about a letter received; specifically, alleging she was on a payment arrangement directly with the clientUpon our request for when the last payment was made the complainant said "June or July", even though the last payment was actually in AprilRegardless of the timing of that payment, our legal aide pointed out that a random payment does not constitute a payment arrangement, and the discussion deteriorated with the complainant hanging upAt no time did the complainant offer to "pay off the account", nor did our legal aide "yell" at the complainantHowever, we do train our employees extensively on difficult calls such as this oneWhile I don't believe our legal aide was disrespectful to the complainant, we have high standards and I think our employee could have handled it more effectivelyIn that regard, I apologize to the complainant.The second call made by the complainant is difficult to address as it was very brief and we were given no opportunity to address the matterSubsequent to our supervisor stating he would review the call and address the situation, he was accused of brushing off the complainant and, even though she placed the call to us, the complainant advised she had no desire to work with us and would simply file a complaint with the Revdex.comAgain, contrary to the complaint, at no time did the complainant attempt to pay off the account.Addressing the desired settlemethe complainant wants an itemized breakdown of the amount owed, we are happy to provide sameWe are also happy to work with the complainant to resolve the balance owed, either by payment in full or a consistent payment planAs to her conversation with our legal aide, my review does not show our legal aide was yelling or disrespectfulAs I stated previously, I believe our legal aide could have handled the call more effectivelyWe have discussed this with the aide, and again I apologize for any inconvenience caused.I trust this resolves the matter, but do not hesitate to contact me if I can be of further assistance

We take all compaints seriously, and as the Managing Partner of the office that is the subject of the complaint, I have personally reviewed the facts of this matter. On August the complainant called our office advising that her outstanding balance with our client had been clearedWe
received confirmation from the client that same day, and we asked the complainant for payroll information so we could withdraw the garnishment in placeThe withdrawal paperwork was completed on August and both mailed and faxed on August 19th to the complainant and her employer. Unfortunately, we still received garnishment checks from the employer on August and then again on August 31. Moreover, these checks from the employer contained funds from other individuals with liabilities to our office, so we were forced to deposit the checks, have them clear, and then forward a check from our account to the complainant for the correct balance owed. Our staff should have done a better job explaining process this to the complainant, and I apologize for our failure to do soNevertheless, the refund check was mailed to the complainant on August 9, and I suspect she has received it by now. As to the complainant's comments about ***-while I don't know what was actually said between them, the fact that the complainant took the time to submit this complaint tells me we need to do better, and I again apologize for her actions. We have already addressed this issue with her, and have also put in place procedures so it will not happen again.In summary, we followed proper procedures in addressing the complainant's refund, but we should have done a better job in explaining the process to the complainant. Moreover, the individual from my office named in the complaint needed to do an overall better job in adddressing the complainant's concerns, and I apologize for any inconvenience this has caused. We have taken steps to ensure this won't happen again. I trust this resolves the concerns of the complainant, but don't hesitate to let me know if I can be of further assistance.*** ** ***

Mr*** states on the complaint the vehicle and plate in question have not been in Florida since 2009. After review, the client confirmed the license plate was misread and Mr*** is not responsible for the balance. The account has been noted and removed from
collections. We have contacted Mr*** and informed him of the resolution

Complaint: ***
I am rejecting this response because: While they now acknowledge my request of 11/(which they picked up from my complaint to the Revdex.com), they accept no responsibility for not processing earlier requests It is unreasonable that I should have had to document every time I called them to remove my telephone number Why don't they say they will look into my complaint that prior requests were not processed properly?
Regards,
*** ***

We spoke with Mrs*** on 1/22/and explained the breakdown of the balance due with THEA She was made aware that no payment had been applied to the current invoices in collections for THEA as of that time We explained that the payment referenced was for an FTE invoice that was applied to the account in August of and currently has a zero balance in collections She has since paid the balance in full and the release of registration was sent to the tax office

Two of our clients referred cases to our firm for the same individual. Our research indicated the phone number of the complainant (Mr***) was associated with the individual we were seeking. We placed calls for one account on August 23rd, September 7th and again on September
12th. None of these calls were returned nor was there any indication the number was not associated with the individual we were seeking. Our firm placed a call on September 18th and spoke with an individual who indicated this number was associated with the wrong person. We flagged the phone number as incorrect for this account and implemented our process to cease calls for that account to that phone number. Research on the other account placed with us also indicated the number related to the individual we sought was that of Mr***. These accounts were segregated in our system and the call block did not cease collections for that account. On September 19th, we made our first call on the second account and were informed this number was incorrect. We immediately flagged that account as well and implemented our process to cease collections.Additionally, we have updated our system to cease all calls to the number we called, related to Mr***. Our system recognizes that many individuals with similar names may have different obligations to different entities and so upon notification that these two accounts were tied to the same individual and not Mr***, we ceased all communication

This complaint regards unpaid tolls owed to our client, the EPublic Highway Authority (E470)When this complaint was received, we marked the telephone number as a bad number and removed it from the account.Our records show that the telephone number was obtained as a possible contact number for
another individual, with another name and at another address, during a telephone update processWe apologize that when the firm was contacted about the error, the agent was not helpfulWe have reviewed handling possible bad telephone numbers with the staff to make sure any future issues are handled appropriately No further communication from the firm should be received

Please see attached.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about February Your complaint is in regards to the collection of a criminal traffic violationMore specifically, you are referring to Citation
No***Lastly, this case was referred to us in error and we are in the process of recalling it

We apologize for the delay, but have searched several of our systems and are unable to locate any correspondence or account related to the one provided by *** ***. We will need additional information in order to assist with the request. If possible, please scan the letter in and
upload so we can review it and determine which client might be seeking payment