Crosstown Auto Body

Please see attached.  Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted]’s complaint regards unpaid fees owed to our client, City of Aurora Municipal Courts (City). On May 13, 2012, a summons (#[redacted]) was issued to a vehicle with Colorado license plate registered to...

[redacted] for a parking violation “No Residential Parking Permit” in the original citation amount of $30.00. The City ultimately forwarded this citation, together with appropriate penalty fee assessments, to our firm for collection. Two notices were mailed on April 9, 2013 and May 28, 2013. These notices were mailed to Ms. [redacted]’s address reflected in the vehicle registration.    A possible new address was located and a new letter was mailed to Ms. [redacted] on March 14, 2016.   Ms. [redacted] contacted the firm on March 21, 2016 and refused to verify any information on the account so that we could identify her properly. She stated that we are a scam and hung up. Upon receipt of this complaint, we confirmed with the City of Aurora Municipal Courts that no payment has been received on this summons. The City also advised that they had personally spoken to Ms. [redacted] and provided her all of the necessary information to resolve this and confirmed that we were, in fact, contracted to collect on their behalf. To address Ms. [redacted]’s specific complaint, we have not (and never) reported this to the Credit Bureaus. The City advised that a previous collection agency may have reported this, but that it was removed on April 1, 2013 prior to being transferred to our firm. If this account is still showing on Ms. [redacted]’s credit report, she would need to dispute that with the proper agency.  Linebarger Goggan has no relationship with any credit reporting agency and has nothing to do with any credit reporting scenario. Ms. [redacted]’s dispute also states that this citation has been paid previously. In an effort to assist Ms. [redacted] in moving this matter forward, she would need to provide proof of the payment (a copy of the front/back of a cancelled check, or some other documentation) that we could review with the City. Additionally, she may appear at the Court and provide her documentation at that time. We have confirmed with our client that the parking citation remains open and unresolved; and the sum of $68.75 remains due and owing. Please accept this information in response to Ms. [redacted]’s complaint.   We are confident that we have taken no action in violation of any applicable law or regulation; and believe the explanation above will be sufficient to clear this matter.   In the event you need additional information, please do not hesitate to contact our office.

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On September 8, 2014, E470 recorded two tolls incurred by a vehicle with Colorado license plate [redacted]...

registered to [redacted].  On October 7, 2014, E470 mailed Mr. [redacted] a statement for $6.80; the amount of the tolls incurred. On November 7, 2014, E470 mailed Mr. [redacted] a new statement for $11.80; which included a $5.00 late charge. A third invoice was mailed by E470 on December 7, 2014 again for $11.80. The notices were mailed to the registered address – [redacted].When no response was received to the three notices, the account was referred to the firm for collection. Prior to mailing our first notice on January 8, 2015, the firm received an updated address via the USPS National Change of Address for Mr. [redacted] of [redacted]. One notice was mailed to this address, however the three subsequent notices were mailed to Mr. [redacted] at the [redacted] address between February 9 and April 8, 2015 for $31.80; which included a $20.00 collection fee. On May 7, 2015, E470 mailed a Civil Penalty Assessment Notice to Mr. [redacted] for $56.80; which included a $25.00 Civil Penalty.  E470 mailed three additional notices from August through October, 2015 for $53.15. On November 7, 2015, the tolls and fees were adjudicated and a Hearing Officer’s Final Order was mailed to Mr. [redacted] for $76.80; which included a $20.00 Adjudication fee. One additional statement was mailed to Mr. [redacted] on December 7, 2015 again for $76.80.Mr. [redacted] contacted the firm on November 22, 2016 and was advised of the charges. On November 23, 2016, Mr. [redacted] contacted the firm again and said he would be disputing the charges as he never received any letters or notices. A dispute and this complaint were received on November 28, 2016 stating that Mr. [redacted] has an active ExpressToll Account with E470. On the same date, Mr. [redacted] contacted E470 and they were able to locate his ExpressToll Account. This issue arose from the fact that Mr. [redacted] never added the vehicle in question to his account so the toll usage had to be billed separately. Though the license plate was never added to his ExpressToll Account, E470 agreed to waive all of the fees and deduct the toll usage from the credit account mentioned in his complaint. As of the date of this letter, the disputed account has been closed and no further amount is owed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After batch skip tracing for 3 years, on January 28, 2016,  we received a wrong party’s address in California.  Our offender & the wrong party have the same DOB, but different middle initials.   We have flagged the wrong party’s address in California as bad, so he will not...

be receiving more mail from us on these cases.  We appreciate his reaching out to us, as it has helped us identify the correct  individual in Missouri.

Mr. [redacted] says on the complaint he has not received any notices regarding unpaid tolls and charges on a vehicle with Virginia license plate [redacted] that is owed to our client, Elizabeth River Tunnels (ERT). Mr. [redacted] currently has six invoices in collections totaling $378.00.  According to...

our client, all ERT notices sent to Mr. [redacted] were mailed to the registered address of the vehicle; [redacted].  The registered owner of the vehicle, not the driver, is responsible for all tolls incurred.  ERT also reviewed the images for possible error and confirmed that all tolls incurred where on license plate [redacted]. We contacted Mr. [redacted] and explained that all notices were mailed to the registered address of the vehicle.  We also explained that none of the images show a license plate error.  Copies of the original invoices were emailed To Mr. [redacted] per his request.  Mr. [redacted] stated he has proof that ERT mailed the notices to the incorrect address and has already been in contact with them to dispute.  We informed Mr. [redacted] that the balance currently remains due in full until resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:Mr. [redacted], I am rejecting the information provided by the law firm Linebarger Goggan Blair & Sampson, LLP as the information provided in the attached document is incorrect, as ssessment number details that currently show up in the SF County Records website. I am not sure of what is going on here but I would be appreciated if details to the collection could be provided other than a name, identification numbers and assessment numbers details that do not match up. It's very difficult to try to obtain information when the proper information is not provided to me.
Regards,
[redacted]

The initial invoice was mailed to the registered address for the vehicle at the time of the toll usage.  The license plate does not appear to have been associated with a tag account.  Another copy of the invoice will be mailed to her.  Regardless, the amount of $68.00 remains due and owing.

Complaint: [redacted]
I am rejecting this response because: the documentation does NOT support the 978.00 dollars owed.  It contanins duplications, etc.  
Regards,
[redacted]

We are unable to share additional information with you with regard to the specific account.   We do not report information to any credit reporting agencies.   If you have additional questions, please feel free to communicate directly with our office.

Ms. [redacted] complaint regards unpaid tolls owed to our client, the Harris County Toll Road Authority.Ms. [redacted] currently has two invoices in collections totaling $159.00.  Each invoice contains three unpaid toll violations ranging from 10/26/2010 to 12/15/2010.  The invoices were billed to...

the registered owner and mailed out the registered address of the vehicle at the time of the tolls,  [redacted].  They came back as mail-return and eventually sent to LGBS for collections with additional fees.  We located Ms. [redacted] current residence in [redacted] where our collection letter was recently sent.Ms. [redacted] complains that our letter includes a San Antonio, Texas address in the letter.  The collections letter has P.O Box located in [redacted] to remit payment and also HCTRA’s website to make payment online.  The San Antonio address is used for processing return mail.Ms. [redacted] had already spoken to a representative on 2/3/2016 and was informed of the balance.  She stated the vehicle was awarded to her ex-husband prior to the violations.  She was informed since the vehicle was registered to her when the violations occurred, she is liable and will have to provide legal documentation that it was not in her vehicle at the time of the toll usage in order to remove her name.  We attempted to discuss the account with Ms. [redacted] but she did not want to speak to us and ended the call.The balance of $159.00 remains due and owing by Ms. [redacted].

Ms. [redacted] says on the complaint that her ex-husband was the driver of the vehicle when the tolls occurred and she should not be responsible.  The vehicle in question was registered to Ms. [redacted] at the time of the tolls and in accordance to VA Code 46.2-819.3:1, the registered owner of the...

vehicle is responsible for payment of the specified tolls and fees.   ERT mailed 13 original invoices containing 64 tolls ranging from 1/5/2015 through 11/13/2015 to the registered address of the vehicle.  After additional follow-up invoices issued by ERT with no resolution, the accounts were referred to LGBS for collections beginning on 11/23/2015 till the most recent, 4/7/2016.  The current balance in collection is $1572.75.   Ms. [redacted] says on the dispute that a dispute letter was sent to LGBS on 7/18/2016, the same day she spoke with an LGBS agent.  After reviewing our correspondence records, we were unable to locate any documentation that may have been sent by Ms. [redacted].  We asked ERT for a review of their records and they also have no record of any correspondence with Ms. [redacted].  The balance is due in full.   Lastly, Ms. [redacted] makes the claim that the firm is not licensed to practice law in Virginia.  This is untrue.  [redacted], a partner with the firm, manages the collections on behalf of ERT and is licensed to practice law in Virginia.  His license number is [redacted].   We contacted Ms. [redacted] and explained the balance is due in full.  Ms. [redacted] understood and will call back to resolve the balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We understand that Ms. [redacted] disputes her responsibility for the tickets. As the City is our client and must make the final determination, we advise her to use the form that was included with our letter to submit the non-ownership affidavits for the vehicles.  We will contact the city to...

advise them of this situation and ask if they will put the account on hold until they make a determination, pending her submission of the forms.   If she has any further questions or comments, she may contact the attorney who oversees these accounts for our client, the City of Fort Worth. The contact information is included with the letter and forms that were provided to her.

We appreciate Mr. [redacted] providing us with sufficient information to determine nature and origin of his complaint. With the information he provided, the City has dismissed the ticket and he now has a zero balance. Please see the attached to confirm those details.

Ms. [redacted] says on the complaint that the balance owed to our client, New York State Thruway Authority (NYSTA), containing unpaid toll violations and fees had been paid prior to collections.We submitted the account to our client for review.  NYSTA confirmed that the payments had been...

received but not applied to the balance.  NYSTA will properly apply the payments to the open toll violations and the violation fees will be dismissed.  Once the account is updated, Ms. [redacted] will no longer have a balance due.We spoke with Ms. [redacted] and explained that the payments will be applied to the balance and the remaining violation fees will be dismissed.