Crosstown Auto Body

We represent the Elizabeth River Tunnels (ERT) in the collection of delinquet tolls and fees.  Mr. [redacted] had a balance in collections in the amount of $420.25 owed to ERT.  This is for 17 tolls that were invoiced on 4 separate occasions and mailed to the registered address of the vehicle...

at the time of tolls.  At the time Mr. [redacted] contacted and spoke with the representative, the deployment paperwork had not been entered in the system as received.  The representative has not been in the office the past two days and likely the reason they were unable to reach her.The documentation has since been received and forwarded to ERT.  After review, ERT has removed the account from collections.  We contacted and informed Mr. [redacted] of the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted]’ complaint regards unpaid tolls owed to our client, the Tampa-Hillsborough County Expressway Authority.  The call center manager spoke with Ms. [redacted] on February 8, 2016 and the account was paid in full on-line that day.  Ms. [redacted] shows a zero balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance and responsiveness.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted]’s complaint regards delinquent toll violations incurred on a tollroad operated by our client, the Harris County Toll Road Authority (HCTRA). HCTRA recorded six toll violations by the [redacted]’s...

vehicle.  Two notice of the violations were sent by HCTRA to the [redacted] at the registered address for her vehicle.  When they failed to respond to the violation notices, the violations were referred to the firm for collection.  Our notice wasmailed to the same address used by HCTRA. This is the same address used by Ms. [redacted] in her complaint.  Ms. [redacted] did contact HCTRA on August 10, and was informed that the amount she owed the amounts due and there would be no reduction.  It was also explained to her that she needed to have a toll tag to use HCTRA roads.  She has no such tag.The amount owed, $157.88, will remain due and owing. Tell us why here...

Ms. [redacted], We just received your 2nd correspondence attempt by regular mail with the USPS.COM tracking form for your certified mail that you sent on 7-2-16.  The last status of the post office is at zip code [redacted].  This is the main post office in Chicago.  Our post office,...

which is located in our building, states they have not received this certified mail in their post office.  You will need to contact the US post office concerning your certified mail that was not delivered.  Regarding your bankruptcy information, you filed a Chapter 7 bankruptcy on 6/19/2015, Case # [redacted] which was discharged on 10/6/2015.  The two red light tickets were issued after your bankruptcy was filed and are not included in your bankruptcy.  For your information, outstanding parking, red light camera citations are not dischargeable in Chapter 7 Bankruptcy. Pursuant to [redacted], your parking, red light citation is not dischargeable, to the extent such debt is for a fine, penalty, or forfeiture payable to and for the benefit of a governmental unit, and is not compensation for actual pecuniary loss {}”  Inasmuch as the citation incurred by you is clearly, by definition an obligation incurred by fine, it is a non-dischargeable obligation. You owe two red light citations, [redacted] issued on 9-30-2015 for plate [redacted] and [redacted] issued on 10-2-2015 for plate [redacted].  The current amount owed is $479.00 for the two citations. I have attached the Illinois Secretary of State documentation that you and [redacted] are joint owners and your driver’s license appears on the plate information.  The vehicle was transferred to a new owner on 7-6-2016. The recording from your call with our representative has been pulled and this representative will be retrained on telephone technique to ensure she follows our policies and procedures when speaking to a motorist.  Thank you for bringing this to my attention. If you have further questions, you may contact me directly at [redacted]. Regards, [redacted] Director of Collections Linebarger Goggan Blair & Sampson, LLP

Our client, Florida’s Turnpike Enterprise, has reviewed information provided by Ms. [redacted] and has notified us that they are recalling the account.  Ms. [redacted] has been informed that the account is being removed from collections.

Complaint: [redacted]
I am rejecting this response because I was not in the state of Iowa in 1989 and therefore could not have received a traffic ticket in Iowa in 1989.  After contacting both the Henry County District Court that was referenced on the letter I received from Linebarger Goggan Blair & Sampson, I was told they did not have proof of the ticket and to contact the Iowa State Highway Patrol where an officer informed us that there was no proof of a ticket and suggested we contact the Attorney General to file a complaint.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have communicated directly with this firm on multiple occasions, although they deny this.  As my communications (until I recently sent them a certified letter) were by phone I don't have proof of those communications.  However, each time I contacted them in the past they assured me that they would rectify their error, but failed to do so. Quite the contrary, they changed the full name of the offender to match mine, only after I gave them my middle name.  Had they done their job, they would have realized that the Washington Drivers License number taken by the officer at the scene is for someone born in 1963 named [redacted]. [redacted].  Washington State uses a particular formula for developing their drivers license numbers, and a review of the number given would confirm what I just stated.  Please see a copy of a letter recently sent to the Court on this matter, as attached.  This firm has consistently engaged in unethical behavior on this matter, and have failed time and time again to acknowledge their error and pursue the person who actually incurred this infraction.  The checking that they refer to was a simple gathering of information from me in our telephone conversations, and then using that information to allege I am the person who received this infraction.   In spite of my best efforts, they continue to harass me and their continued harassment is libelous.  Thus, I will no longer communicate directly with them, as I don't trust this firm to work with me in an honest and ethical fashion, given their history.  If they persist in this matter, I will have no option but to take legal action against them.I will happily provide the Revdex.com with a copy of my US Passport confirming my date of birth, if I can be assured by you that the scanned document will be secure on your network.  Alternatively, I can mail you a copy if you give me a mailing address.

I
am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our
client, the E470 Public Highway Authority (E470).
E470
recorded one toll on March 21, 2015 incurred by a vehicle with Kansas license
plate...

[redacted] registered to Mr. [redacted]. 
On April 25, 2015, E470 mailed Mr. [redacted] a statement for $3.45; the
amount of the toll incurred. On May 25, 2015, E470 mailed Mr. [redacted] a new
statement for $8.45; which included a $5.00 late charge. The E470 notes show
that Mr. [redacted] spoke to E470 on 6/11/2015 and stated the late bill was not
valid because he “didn’t know what it’s for”. On that call with E470, they explained
the toll and waived the late fee as a courtesy. A third invoice was mailed by
E470 on June 25, 2015 for $3.45; reflecting the waiver of the late fee. The
notices were mailed to the registered address – [redacted] 
When
no further response was received to the three notices, the account was referred
to the firm for collection.  One notice
was mailed to Mr. [redacted] on July 27, 2015 for $23.45 which included a $20.00
collection fee. 
As
of this letter, no payment has been received by E470 for this account.  We have verified the license plate and
vehicle are correct.  As such, the
amounts owed by Mr. [redacted] will remain due and owing.
I
hope this is sufficient to resolve this matter.
Respectfully,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was sent a letter dated June 22 with a deadline of 8 days later. I didn't receive letter until June 26. That gave me 5 days.  Not reasonable. I am reaching out to city to make them aware of their hired firms illegal collection practices. 
Regards,
[redacted]

[redacted] states on the complaint that he has never been to New York and the vehicle was out of commission during the time of the toll.  After review by our client, they were unable to confirm the license plate state and have dismissed the violation.  [redacted] has sent a letter to [redacted]...

[redacted] to advise him of the dismissal.We have closed this account. [redacted] will not be receiving any further communications from on firm regarding this matter.

Mr. [redacted] owed to our client, the Harris County Toll Road Authority, $1951.13 for 114 toll violations.  HCTRA mailed 38 letters to Mr. [redacted] to the registered address of the vehicle.  There is no record of Mr. [redacted] attempting to contact HCTRA prior to collections and the account was...

referred to the firm for collections.  HCTRA recently noted they offered, as a courtesy due to fraud on his TXTAG, to waive their admin fees as long as the tolls and collections fees were paid.  Mr. [redacted] refused the offer and was referred to LGBS for further options.We have since spoken to Mr. [redacted] regarding the amounts owed to HCTRA and the balance has been settled.

Complaint: [redacted]
I am rejecting this response because:The Linebarger firm, in an attempt to keep a good Revdex.com rating, does an incredibly good job at responding to consumers' Revdex.com complaints. The Linebarger firm strives to respond to Revdex.com complaints in such a manner because that is one of, if not the only, measure of whether the Revdex.com downgrades a particular business' rating. This rating system needs to be amended. All that a reasonable person has to do is look at the sheer number of Revdex.com complaints that have been filed against the Linebarger firm. It is of no moment that the Linebarger firm issues speedy responses to Revdex.com complaints if those responses make a mockery of this process and in no way attempt to provide a substantive response to Revdex.com complaints.I hereby reject the Linebarger firm's response to my Revdex.com complaint because it is wholly inadequate, insufficient, irresponsible, quasi-criminal, and absurd. It mischaracterizes the telephone conversation I had with a representative of the Linebarger firm; has erroneous legal conclusions with respect to whether the Linebarger firm, in an attempt to collect a consumer debt, is subject to the FDCPA, a federal statute intended to prevent abusive debt collectors, such as the Linebarger firm, from the exact practices they exhibiting towards me; and glosses over the fact that they never provided me with the underlying document that created the alleged debt (i.e., including a line at the bottom of the document that the Linebarger firm requested originals from the NYSTA). Moreover, the FDCPA requires that the debt collector provide the underlying document it alleges creates the obligation on the part of the debtor to pay to the creditor. In my original letter to Linebarger, which I have retained a copy of so that Linebarger could not dispute the terms of, I expressly invoked all of the rights and protections provided for under the FDCPA. Included within those rights is a statutory requirement for the alleged creditor to provide the alleged debtor with the underlying documents that purportedly creates the supposed debt. If the alleged creditor fails to send the alleged debtor such documents within 5 days, a violation of the FDCPA has been committed, which, in turn, subjects the alleged creditor to $1,000 in statutory damages, plus reasonable attorneys' fees, court costs, and disbursements if an action is brought in a US District Court.Given their deceptive practices, which can be easily proven given the high number of Revdex.com complaints and internet articles that other consumers and members of the general public have been subjected to by the Linebarger firm, I am not surprised that the Linebarger agent who drafted the response to my Revdex.com complaint misrepresented the conversation I had with the Linegarger representative on the telephone prior to filing this Revdex.com complaint. The Linebarger agent I spoke to on the telephone did, contrary to the Linebarger firm's response to my Revdex.com complaint, refer me back to the NYS Thruway Authority after the agent said that "there was nothing Linebarger could do." Moreover, this alleged debt is clearly subject to the FDCPA. In addition, given the Linebarger firms deceptive practices which appears to have been repeated countless times to innocent consumers across New York State, the Linebarger firm is likely violating NY General Business Law Section 349.It is my hope that the New York State Attorney General commences a Special Proceeding under the NYS Executive Law against the Linebarger firm. This is a company, posing as a legitimate law firm, that seeks to collect purported "debts" from consumers who have EZ Pass devices in their vehicle that, if functioning properly, would pay somewhere in the range of $00.50 for a short travel on the NYS Thruway. However, taking advantage of a poorly functioning EZ Pass and/or Toll Booth Reader, that the consumer is in no way responsible for, the LInebarger firm seeks to extort $45 to $90 dollars from the consumer. This goes beyond a civil wrong. This is criminal and needs to be stopped.Very truly yours,[redacted]

Revdex.com: Thank you,  please stop sending any information to my address I am not the correct recipient and do not call remove my number ###-###-####. I  thank the company for their response to their resolution,...

 & to stop creditor from mailing to my address. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We encourage Ms. [redacted] to read the entirety of our initial response.  We do acknowledge that, while the agent was professional and helpful during the balance of the call, she did call Ms. [redacted] “girl” at the end of the conversation, apparently out of frustration, which was inappropriate.  Further, the call center manager did call and speak to Ms. [redacted] on April 26.  As for Ms. [redacted] request for a “credit”, the account has been paid in full.  No credit will be provided and we consider the matter closed.

Complaint: [redacted]
I am rejecting this response because:[redacted] seems to be indirectly suggesting I am not speaking truthfully regarding the phone discussion I had with his representative.  It is incumbent of me to speak out regarding the abrasive and aggressive tone [redacted] displayed in this phone conversation we had on February 22, 2016.   Not only was she overly aggressive in nature, but she failed to give me the proper opportunity to explain myself several times throughout this one phone conversation. I myself was willing to give out the proper information to "identify myself," and did in fact do so, but the billigerency of [redacted] shied me away from trying to continue to conversation any further.   [redacted] is claiming I was not "threatened,"  but the truth is I very much felt "threatened."   So regardless of [redacted] trying to minimize the seriousness of my complaint,  the reality still stands that I myself was not treated properly by a representative of his/her company. This company failed to properly inform me on the nature of the collection, and refused to pacify my doubts regarding the legitimacy of this "collection."   I was treated rudely, without respect, and was scolded for being reluctant to provide information to a phone representative who had a 'warlike" disposition.  It is very shameful I had to go through this.
Regards,
[redacted]

Mr. [redacted] has received copies of the invoices and has paid the account in full.  We consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I never received the initial bill as I indicated. I will pay the initial toll as required but not the additionalcharges you keep adding onto the bill. 
Regards,
[redacted]-[redacted]