Crosstown Auto Body

Ms. [redacted] currently has a balance of $37.85 due to our client, the New York State Thruway Authority, for a toll violation that occurred on 11/16/2014.  NYSTA has no record of a payment being received or applied to the balance and the account was sent to collections on 8/18/2015....

 Recently, we have had a higher than usual calls and most likely the reason Ms. [redacted] has been unable to get through to a representative.  We do make every attempt to call back any messages left within 24 hours. We apologize for the inconvenience.We spoke with Ms. [redacted] and supplied her with the online payment info as requested.  She stated that she will pay the balance in full online.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] apparently did not read our response because, as I stated clearly, we do not report to credit bureaus.  The Commonwealth of [redacted] filed a lien against Mr. [redacted] because of his failure to pay taxes owed, and the credit bureau(s) apparently picked up the lien from the public records.  We had nothing to do with it.  Quite frankly, this complaint is frivolous. We stand on our previous response.

Complaint: [redacted]
I am rejecting this response because: They did absolutely nothing and still manage to "defend" the employee whom insulted me on the phone multiple times. They still expect me to pay the "full" amount ($130 of which is late fees) and have yet to provide the "appropriate" documentation of the "sent letters". In no way shape or form did they help. They actually continue to hide behind there original response. I would like a copy of the "voice" message that they recorded for quality purposes. As well as the original "proof' that the letters where sent to my home address. If this does not happen than I will do as they suggested and have my lawyer reach out to them. 
Regards,
[redacted]

Mr. [redacted] says on the complaint he had an active SUNPASS account at the time of the tolls.  The balance in collections in the amount of $54.66 contains a total of 14 tolls ranging from 5/3/2014 to 4/27/2016.  The tolls were not charged to a SUNPASS account.  FTE mailed out a total of...

9 invoices to the registered address of the vehicle.  The invoices were not resolved with FTE and were referred to collections with the most recent being sent on 7/11/2016.Mr. [redacted] also says on the complaint the agent was rude to him and his wife.  We have reviewed the recording and although the agent was not rude, she should have been more informative and clear as to why the tolls were in collections.We attempted to contact Mr. [redacted] and spoke with his spouse and authorized party on the account, Michelle Perez.  Mrs. [redacted] has already gone online and paid in full but she will send in documentation proving the vehicle was added to the SUNPASS in August of 2015 for review.

Upon receipt of the notification from the Revdex.com we contacted our client and reviewed the account.  It appears that the account in question was referred in error and has been recalled from collections.  We do apologize for any inconvenience. Kindest regards,Linebarger Goggan Blair &...

Sampson, LLP

Complaint: [redacted]
I am rejecting this response because: 1. I did indeed visit Galveston in 2011, but the only place I parked overnight was in the parking lot of my hotel, Gaido's Seaside Inn: http://www.gaidosseaside.com/2. My mailing address is and always has been available from the Massachusetts Department of Motor Vehicles to all entities with authorization to access it. The idea that a legitimate government entity has had trouble finding me is ridiculous. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Scam- won't see a dime from me.
Regards,
[redacted]

Our firm has a contract with the County of Dallas Justices of the Peace, Dallas County, Texas, to collect delinquent fees and fines assessed by those courts. An accused defendant with the same last name as Mr. [redacted] was cited by peace officers in Dallas County for a traffic citation. Mr. [redacted]...

[redacted] is not the accused traffic offender. At this time Mr. [redacted] phone number at ###-###-#### has been marked in our system as the wrong party and will no longer receive phone calls from our office related to the above noted offense. This action should resolve the complaint of Mr. Clark, and I offer my regret for any inconvenience caused to Mr. [redacted] from our efforts to contact the accused traffic offender on behalf of our clients

1 June 2016[redacted]147 Baxter StPawtucket, RI 02861RE: Revdex.com Case No. #[redacted]; Complaint of [redacted]Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court for St.Lucie County, FloridaMs. [redacted]:On behalf of Linebarger Goggan Blair...

& Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 26 May 2016. Your complaint is in regards to a speeding citation owed by [redacted] to our client, the Clerk of Court for St. Lucie County, FL (“Clerk”).Your complaint alleges this citation is paid in full. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Citation No. [redacted] to my Firm as payment on the citation had become delinquent.The Firm has verified with the Clerk’s office that Citation No. 7537-SXA remains outstanding. I attach a copy of the citation for your records. I am unaware of the reciprocity laws between Florida, Georgia, and Rhode Island regarding the issuance of driver’s licenses with outstanding citations. Lastly, we do not report outstanding citations to the credit bureaus.I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted].Sincerely, [redacted], Esq.

Mr. [redacted] did speak to a collector on October 27, 2015.  The collector did attempt to transfer him to a manager.  If the transfer did not go through, we apologize.  We do not note an attempt to call us back or leave a message.If Mr. [redacted] called on 18th, he would have received a...

message stating that the firm was closed that day in honor of the Martin Luther King, Jr. holiday.  He would have been given an opportunity to leave a message.  We work to return all phone messages within one business day.A manager has called and left Mr. [redacted] a message on January 19, 2016.  No return call has been received.

Mr. [redacted] states on the complaint that he never received the original notice for unpaid toll violations from our client, the Harris County Toll Road Authority (HCTRA).  Mr. [redacted] also stated that he had an active EZ Tag account when the tolls were incurred. On April 21, 2009, HCTRA...

recorded three tolls incurred by a vehicle with Texas license plate [redacted] registered to [redacted].  No EZ-Tag was detected nor was the license plate associated with an account.  On May 4, 2009, HCTRA mailed an invoice in the amount of $37.50; the amount of the tolls and an administrative fee of $33.00.  The invoice was mailed to the registered address – [redacted]. When no response was given, the account was referred to the firm for collections. On July 14, 2009, the firm mailed the first of four notices in the amount of $79.50; the amount of the tolls, administrative fee and a collection fee of $42.00.  The notices were mailed to [redacted].  The firm did not receive a mail-return until after the fourth notice on November 2, 2010.  The firm made numerous attempts at locating a current address since 2010 and not until a recent search were we able to update the account with the current address.  On October 17, 2017, the firm mailed a notice in the amount of $79.50 to the updated address - [redacted]. We contacted and spoke with Mr. [redacted]’s spouse [redacted], who filed the complaint on his behalf, and settled the balance.

Complaint: [redacted]
I am rejecting this response because I attached my orders which prove I was deployed in the last correspondence.  I attached them again for your convenience.
Regards,
[redacted]

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to the complaint received from Revdex.com June 7, 2016.  This complaint regards an unpaid parking citation owed to our client, the City of Eugene Municipal Court.    Our law firm does assist the City of...

Eugene Municipal Court in resolving delinquent parking citations.     A parking citation was issued by the City of Eugene to a red Honda sedan with Oregon license plate 330CNZ on April 16, 2008 at 4:35 pm while the vehicle was parked on Mill St between 11th Ave and 12th Ave. This citation is for a parking on the wrong side [of the street].  DMV registration records for the license plate reflect Ms. [redacted] ([redacted]) as the vehicle owner as of April 16, 2008.   The City of Eugene mailed citation notices to Ms. [redacted] following citation issuance prior to referring the matter to our law firm for collection efforts.  Upon referral of this account by the City of Eugene Municipal Court to our law firm, two notices were mailed on or about February 6 and March 17, 2015 to [redacted] in The Dalles, OR.   Subsequent to that dates, a new address for Ms. [redacted] was located and letters were mailed on May 2 and June 6, 2016 to to her address in Sammamish, WA.   We have had no phone contact with Ms. [redacted].   Upon receipt of this complaint, we communicated with our client and requested their review of the citation. The Court records reflect no payment received and confirms that the citation remains open and unresolved.  As of the date of the letter, the amount of $37.26 ($30.00 citation plus $7.26 in interest) remains outstanding.   According to Ms. [redacted]’s complaint, she alleges she was not in Eugene on the date of this citation and that she does not have a vehicle with this license plate. If Ms. [redacted] sold this vehicle prior to the citation, she would need to provide a report of sale or transfer from the DMV, cancellation of insurance or other proof of transfer documentation so this can be reviewed by the Court. She may also appear at Parking Court held the 2nd Thursday of each month and present her case in person to the judge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mrs. [redacted] called in to discuss the balance of $43.48 on 1/25/2016 and per request was called by one of our supervisors on 1/27/2015 where a voicemail was left.  She did not return the supervisors call but made payment in full via our LGBS web system on 1/29/2016.  Our system does not have...

on record where Mrs. [redacted] left a voicemail after the payment was made.  If there was a need for an immediate release of registration, we would have been able to fax the document over to a tax office if a representative was informed.  If not,  our system will automatically generate a release and send it to our client within 4 to 7 business days after the payment had cleared.  We have spoken to Mrs. [redacted] and mailed the receipt of payment along the original invoices issued by Toll-by-Plate.

Ms. [redacted] states on the complaint that she has not received any letters prior to collections in regards to unpaid tolls owed to our client, The New York State Thruway Authority (NYSTA).   On April 24, 2016, NYSTA recorded a toll by a vehicle with Connecticut license plate [redacted] registered to...

[redacted].  No EZ-Pass device was detected.  Invoices were mailed to the registered address; [redacted]   From January 21, 2017 through May 13, 2017, a EZ-Pass device was detected on the vehicle with Connecticut plate [redacted] for 8 recorded tolls.  The tolls were not charged to the account and Ms. [redacted] was billed to the EZ-Pass address; [redacted].   From June 24 through July, 9 2017, NYSTA recorded three additional tolls by the vehicle with Connecticut license plate [redacted] registered to [redacted].  No EZ-Pass device was detected.  Invoices were mailed to the registered address; [redacted].  When not response was given, the invoices were forwarded to the firm for collections.   We submitted the request to NYSTA for a copy on the invoices and will provide them to Ms. [redacted] as soon as they are made available.   Ms. [redacted] also stated that she did not want the toll violations reported to her credit.   Linebarger does not report to any credit agencies.  The balance is currently due in full.   We attempted to contact Ms. [redacted] to discuss the account and left a voicemail.

Ms. [redacted] incurred  a parking  ticket in the Galveston on November 19, 2011. No good address or name was available at the time the ticket was issued by the officer, as the car was left unattended at a parking meter overnight. The city turned the account over to our firm for collection on...

May 25, 2012, with name UNKNOWN, and no known mailing address. The firm attempted to locate the registered owner of the vehicle and received Ms. Amidon’s name and address from a skip trace service on June 18, 2015. Our first collection notice was mailed on June 18th to [redacted] and was returned on June 25th. A second skip-trace vendor provided Ms. [redacted] current address in Vineyard Haven, MA on July 23rd.  The firm sent her notices on July 27th and August 31st to collect $35.10 for the parking ticket and collection fee.  Ms. [redacted] has asked for proof of the citation.  The ticket was issued with an electronic hand-held device, thus there was no paper copy, other than the citation placed on the vehicle. Ms. [redacted] is the registered owner of the vehicle, and debt remains valid and due. A copy of the electronic file sent to our firm is attached to this response.[redacted]

Please see the files uploaded as our response to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]