Crosstown Auto Body

We stand by our previous response.  Attached is the mailing record showing that HCTRA’s invoice was mailed to Ms. [redacted].

Mr. [redacted]’s complaint regards unpaid toll violations and fees owed to our client, the New York State Thruway Authority (NYSTA). Mr. [redacted] stated on the complaint that he was not residing at the address when the invoices were mailed. Per NYSTA policy, all invoices were mailed to the registered...

address of the vehicle at the time of violations.   NYSTA mailed the notices to [redacted] MEDROD MA  02155-5172.  The address they state  was correct at the time.   The violations incurred did register a Massachusetts E-Z Pass device, but Massachusetts E–Z Pass did not accept the tolls because, most likely had a negative balance at the time of the violations. As can be seen in Mr. [redacted]’s complaint, he admits he had an issue with his account.  Because the E-Z Pass account was not in good standing when he used NYSTA’s tollway, the amounts will remain due and owing.  The current balance is $90.00   We attempted to contact Mr. [redacted] to discuss but it went to his voicemail, a message was left.

Ms. [redacted] states on the complaint that she was given no options to settle the balance owed to our client, Elizabeth River Tunnels (ERT), other than to call the toll free number provided on the collection letter and pay over the phone. On June 22, 2017, Linebarger (firm) mailed Ms. [redacted] a...

notice that explained the opportunity to settle her unpaid toll balance without having to pay administrative and collection fees.  The notice also explained that this tolls-only offer would be valid through June 30, 2017 and to contact the firm at the toll free number provided to take advantage of the settlement.  Although we experienced a high volume of calls, Ms. [redacted] had plenty of opportunity to resolve the balance. On June 30, 2017, we contacted Ms. [redacted] and left a voicemail at the number provided.  Ms. [redacted] called back to discuss the tolls-only settlement option.  We informed Ms. [redacted] that the current balance in collections is $371.00.  We offered to settle the balance at $56.00, per the tolls-only settlement options.  Ms. [redacted] stated she would be able to pay the balance in two weeks.  We explained that she would have up to the end of the day to settle the balance, as stated on the notice.  Ms. [redacted] stated that she was not given enough time to settle the balance and ended the call.  The balance currently stands at $371.00.

Mr. [redacted] says on the complaint that he has no balance due for unpaid tolls and charges owed to our client, Elizabeth Rivers Tunnel (ERT). The firm currently shows a balance of $25.75 for a toll that that was incurred on July 20, 2015.  We submitted the account to ERT for review. ...

ERT confirmed the balance was paid in full on February 8, 2017.  We noted and updated the status on our system and as of today, the balance is zero. We contacted Mr. [redacted] and informed him of the resolution.

We direct her to call the Turnpike customer service at ###-###-#######-###-#### FREE FREE. She can request a copy of the violation at that number or pay them directly. If she wants to pay just the toll plus $5.00 processing fee, she will need to have the original toll ticket or a valid E-ZPass transponder number. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Please see the attached file for our response and documentation. In an effort to collect a debt that has been verified and was properly received from our client — Harris County Alarm Detail- a request for payment was sent from Linebarger Goggan Blair and Sampson, LLP ("LGBS") to Mr. [redacted]...

[redacted]. The attached Account History and Invoices indicate that the violation occurred on 5/5/2008 at the address in which Mr. [redacted] previously resided. The spelling of Mr. [redacted]'s name "[redacted]", used in the request for payment letter received by Mr. [redacted] from LGBS, is the same as it appears on the invoice dated 5/13/2008 generated by our client. Mr. [redacted]'s assertion of limitations is not applicable as it relates to a debt owed to a governmental entity.

I'm not sure why the health place pops up. My complaint was against linebargar Goggan Blair & Sampson LLP[redacted]. This was the collection agency that I was questioning whether it's even legit or not and why they could reduce some of the charges do to the fact my Ez tag...

was in good standing the entire time

We contacted Ms. [redacted] and left a voicemail.  Ms. [redacted] called in to discuss her dispute and we explained that all notices were mailed to the registered address of the vehicle per the State of Connecticut DMV or if an EZ-Pass device was detected, the address associated with the EZ-Pass account. Ms. [redacted] was informed the balances in collection are currently due in full and we offered to settle the balance.  Ms. [redacted] states she would consider the offer as long as we are able to provide the original invoices.  We submitted the request to NYSTA and will contact Ms. [redacted] upon a response from our client.

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 20 February 2017. Your complaint is in regards to traffic citations owed by [redacted] to our client, the Clerk of Court for Hillsborough County, FL (“Clerk”).Your complaint alleges you are disputing the ability for the Clerks to hire outside counsel to collect on this citation and the Firm has made no attempts at collecting this citation in the previous four year period. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Citation No. [redacted] to my Firm as payment on these citations had become delinquent.The balance on this citation is $173.60 of which $119.00 is the underlying fee amounts with the remainder being the collections fee added pursuant to Florida Statute. The Clerk adds the collection fee at the time the accounts are referred to collections. Our Firm is paid out of the collections fee meaning the individual Clerk’s customer bears the weight of the collections fee and not the general taxpayer. You may check the status of your Driver’s License by visiting https://services.flhsmv.gov/DLCheck/ We received the case on or about 27 February 2014 and immediately placed the case in work status. Up until the most recent letter, our mailing attempts resulted in mail return and we continued to search for a valid mailing address. In regards to your allegations that the Firm is out-of-state; Florida licensed attorneys in Miami, Jacksonville, and Orlando oversee the collections operations for the Firm’s Florida Clients.If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s Office. You may call the Clerk’s Office Monday through Friday, 8am to 5pm, at [redacted] to request a hearing. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted].

Complaint: [redacted]
I am rejecting this response because:I was NEVER notified of ANY court hearing. It is a blantant LIE that you ever "tried to inform me of these violations" nobody can tell me straight in the eye that invoices were sent ot the correct address. What vehicles are you even referring to? Its some big secret. Nobody will send invoices to the correct address. You cannot even tell me that my vehicles were only registered to one address because I've moved several times and every year my vehicle is registered the the correct address.I want FULL documentation of any proof you have of these violations as well as documentation you tried to inform me of any court date. I also want to know which vehicles you have recorded.
Regards,
[redacted]

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 20 February 2017. Your complaint is in regards to traffic citations owed by [redacted] to our client, the Clerk of Court for Hillsborough County, FL (“Clerk”).Your...

complaint alleges you are disputing the ability for the Clerks to hire outside counsel to collect on this citation and the Firm has made no attempts at collecting this citation in the previous four year period. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Citation No. [redacted] to my Firm as payment on these citations had become delinquent.The balance on this citation is $173.60 of which $119.00 is the underlying fee amounts with the remainder being the collections fee added pursuant to Florida Statute. The Clerk adds the collection fee at the time the accounts are referred to collections. Our Firm is paid out of the collections fee meaning the individual Clerk’s customer bears the weight of the collections fee and not the general taxpayer. You may check the status of your Driver’s License by visiting https://services.flhsmv.gov/DLCheck/ We received the case on or about 27 February 2014 and immediately placed the case in work status. Up until the most recent letter, our mailing attempts resulted in mail return and we continued to search for a valid mailing address. In regards to your allegations that the Firm is out-of-state; Florida licensed attorneys in Miami, Jacksonville, and Orlando oversee the collections operations for the Firm’s Florida Clients.If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s Office. You may call the Clerk’s Office Monday through Friday, 8am to 5pm, at [redacted] to request a hearing. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted].

Mr. [redacted] spoke with one of our representatives last week, and we processed his payment.  We believe that his concerns are now satisfied.

Mr. [redacted] complaint regards unpaid tolls and fees incurred in New York and owed to our client, the New York State Thruway Authority (NYSTA).  The amounts owed have nothing to do with the state of Illinois.  Further, Mr. [redacted] states the tolls occurred on a plate that was registered...

to him but not the vehicle pictured on the invoice.  A review of the image shows that the license plate in question is correct and the vehicle is a Toyota Prius.  The vehicle is not a VW Jetta as claimed by Mr. [redacted].   The Toyota Prius was registered to Mr. [redacted] during the time of the tolls on June 8, 2014 and February 24, 2015 .  NYSTA originally mailed their first invoice to Mr. [redacted] on June 25, 2014 and the second invoice on March 2, 2015 to the registered address of the vehicle.  After additional notices with no response, the invoices were referred to the firm for collections on August 18, 2015.We spoke to Mrs. [redacted] on June 9, 2016 regarding the unpaid tolls.  At no times was she or anyone told that this delinquent account would go against Mr. [redacted] credit.  We gave Mrs. [redacted] the vehicle description.  She confirmed it was a vehicle owned by Mr. [redacted] at the time of the tolls.  We explained the balance of $73.75 is due in full.

Mr. [redacted] states on the complaint that he did not receive any of these notices and is unaware of where the charges for $1,268.84 are coming from.  Mr. [redacted] has received numerous invoices from Florida Toll-by-Plate detailing his extensive usage of the THEA’s tollways.  On those notices, Mr. [redacted] has been notified when previously invoiced and now delinquent amounts have been referred for collection.  All these  invoices are mailed to him at the registered address of the vehicles at the time of the tolls were incurred.  Mr. [redacted] continually failed to pay his tolls in a timely manner.  As such, the amount owed remains due and owing. We attempted to contact Mr. [redacted] at [redacted] to discuss, his voicemail picked up and a message was left.  We have attached the invoices and will email another copy of the Toll-by-Plate invoices so he can understand the amounts he owes.

On receipt of documentation provided by complainant, our client was able to verify ownership information and confirm non-liability of complainant.   Client has recalled this account from our law firm and the matter is closed.

Mr. [redacted] made a partial payment on that invoice on 12/26/2015.  In reviewing the file further, he called our client, the ERT today and paid the collections amount as well as non-collection trips.  The account is now clear and we have closed it for collections per the ERT.

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angles, California area.   From June 1, 2015 –...

September 4, 2015, a vehicle with California plate [redacted], registered to Ms. [redacted] incurred 29 tolls on the 91 Express Lanes. Two notices were mailed to Ms. [redacted] for each toll transaction to the registered address for the plate – [redacted]When no response was received to the notices, the account was referred to the firm for collection on September 8, 2015. The firm mailed four notices to Ms. [redacted] on September 21, 2015, October 28, 2015, December 1, 2015 and January 4, 2016 for $5,353.55, the amount of the tolls incurred plus penalties for continued non-payment.Ms. [redacted] contacted our office on January 14, 2016 and asked for a reduced amount to settle the account. The agent explained that we have the authority to reduce the penalties and offered Ms. [redacted] a settlement of $2,731.88. Ms. [redacted] sated that she could not pay that amount and asked for a lower amount. The agent explained that the amount provided was the minimum that we could accept.On February 3, 2016, we received correspondence from Ms. [redacted] offering a settlement of $300.00 to close the account. Ms. [redacted] contacted the office again on February 24, 2016 and was again given the settlement above. The agent explained that we could not accept $300.00 to settle the account. After reviewing Ms. [redacted]’s letter with OCTA, a reply was mailed to Ms. [redacted] on February 26, 2016 stating that the tolls were valid and that Ms. [redacted] had the option of an Administrative Hearing to possibly reduce the penalties. Ms. [redacted] contacted our office again on March 17, 2016 stating that she had not received a reply. The agent explained that it was mailed on February 26 and Ms. [redacted] provided a new address on that call. The reply was resent to Ms. [redacted] on March 17, 2016 explaining the option of an Administrative Hearing.We have received no further correspondence or payment from Ms. [redacted] regarding these tolls. As of the date of this letter, the outstanding balance of $5,353.55 remains due and owing.

I am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted]’s complaint regards an account for [redacted] owed to our client, the E470 Public Highway Authority (E470).E470 received a payment for $18.80 which was applied on February 11, 2016.  E470 notes...

that the collection fee of $20.00 remains due and owing as it appears that a payment was not mailed to them but to another toll agency.

Mr. [redacted] complaint regards toll violations assessed by our client, the New York State Thruway Authority (NYSTA).  Mr. [redacted] has 2 toll transactions that occurred on 6/26/2015 and 6/28/2015. A valid E-ZPass transponder was not detected at the time of either toll transaction.  NYSTA...

invoiced and mailed the tolls to the registered address of the vehicle.  The balance increased to $81.10 and escalated to collections on 10/19/2015, after two additional notices and fees were added.  Per NYSTA rules, if Mr. [redacted] failed to resolve the invoices with our client prior to collections, he will be responsible for the balance.We spoke with Mr. [redacted] on 3/3/2016 in response to his dispute.  It was explained that a E-ZPass device was not detected thus the tolls were invoiced and mailed to the registered address.  He stated he should not be held responsible for defective E-ZPass and would contact NYSTA.  It was explained that if not resolved prior to collections, the balance would be due in full.  Mr. [redacted] was never referred back to the client as stated on his complaint.  He did refer to the FDCPA in regards to his dispute.  Mr. [redacted] has every right to dispute, but it was explained that toll violations with NYSTA do not fall under the FDCPA.A request for original invoices has been submitted and once received from NYSTA, they will be sent to Mr. [redacted].

Complaint: [redacted]
I am rejecting this response because:
Why was this never expressed in the letters sent to me? I want this sent to me in a letter format. 
Regards,
[redacted]