Crosstown Auto Body

Our client, the NWP has advised us that Mr. [redacted] did update his address with the DMV prior to the mailing of their 4th notice. NWP has requested that we recall the account. NWP will be waiving all of penalties and restarting their billing with the first notice. We have closed the account on our...

system per our client’s instructions.

Please see the attached response addressing the complaint.  Thank you,[redacted]

The 91 Express Lanes has referred two accounts for Ms. [redacted] to the firm for collection – one is for a toll violation that occurred on the tollway and the other is for a delinquent FasTrak account.  According to our records and the 91 Express Lane, Ms. [redacted] did pay for violation #[redacted]...

online with a credit card on 10/9/15 and the payment posted on 10/14/15. This violation is paid in full (CUBS [redacted]) in the firm and client’s systems. We also have a 91 Express Lanes FasTrak account #[redacted] that remains outstanding. We have mailed notices and have been attempting to contact Ms. [redacted] regarding that account. When the collector last spoke to Ms. [redacted] on 10/24/2015, she kept stating that she had paid it and will fax in proof of that payment.  It appears the agent may not have looked for the violation account and only spoke to Ms. [redacted] on the still due and owing customer account. We apologize for the confusion, but Ms. [redacted] still owes for the delinquent FasTrak account.

Complaint: [redacted]
I am rejecting this response because: 1. My vehicle was transported through a car carrier Dependable Auto from Florida and delivered in Texas on 07/09/12. My vehicle with License Plate [redacted] left the State of Florida in July 2012 and has not been back since then.2. My vehicle got registered in the state of Texas and consequently got a Texas License plate in September, 2012. 3. My Florida license was completely voided when I filed for my Texas license in September 2012; therefore, my FL license could not be suspended on or about March 4, 2013 because it was no longer valid. In summary, neither I nor my vehicle were circulating the streets of the state of Florida on or after July 09th 2012. Therefore, this date does not match with the citation date 11/09/12. Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a practice that has received numerous complaints...just check the internet. They send out thousands of collection notices in hopes that most don't investigate and pay the debt. Even in their response they had the correct address but thought..."Oh well let's see if we can get some other [redacted] to pay". If the Revdex.com has over 230 complaints there is more to this problem than a simple mistake.
Regards,
[redacted]

Mr. [redacted] has two accounts which have been referred to the firm from Florida’s Turnpike Enterprise.  One relates to delinquent unpaid tolls and charges incurred by a vehicle with Florida license plate [redacted].  Our records show that a payment of $13.13 was processed on August 18, 2015....

 That account shows a zero balance.  The second account regards Florida license plate [redacted] which has an open balance of $11.88.  That amount remains due and owing.

I have attached the screen shot, notes, copy of his police report and screen print of the file he did pay off.Tampa Hillsborough Expressway Authority has placed a file with the Firm for an outstanding balance of $52.74 under license plate # [redacted]. The violations occurred between the time period of...

6/28/13 and 3/14/15. On 9/28/15 Mr. [redacted] contacted our office and stated that the vehicle was stolen in the spring.  We asked that he provide a copy of a police report.  We then forwarded the police report to THEA to review for any violations that occurred during the time period the vehicle was stolen. The theft occurred on 3/27/15.  THEA provided us with the date range of violations.  All occurred before the vehicle was stolen. A Collector contacted Mr. [redacted] on 10/5/15 and explained that all violations occurred before the vehicle was stolen. Since the customer was disputing the dates of charges, Mr. [redacted] asked to speak with a Supervisor. The collector transferred the call to her Supervisor. The Supervisor was not at her desk at the time.Mr. [redacted] also states in his complaint that when he questioned earlier payments that he made in the past he was told he had different accounts with the company, under different license plate numbers. We have 2 other files under that name. Mr. [redacted] paid off a Florida Turnpike file on 8/8/15 in the amount of $12.20 through the website entering an email address of [redacted]  [redacted] for license plate [redacted]. He also paid another THEA file on7/25/14,  in the amount of $24.25 on the website, entering the email address of [redacted] for license plate number [redacted].We have confirmed with THEA that Mr. [redacted] has an outstanding balance owed of $52.74.

See attached.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 18 February 2016. Your complaint is in regards to criminal violations owed by [redacted] to our client, the Clerk of Court for Polk County, FL...

(“Clerk”).Your complaint alleges you were not involved in a court case and you do not owe any fines or fees. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Case No. [redacted] to my Firm as payment on these cases had become delinquent.Our records search reveals that [redacted], formerly of [redacted] associated with Case No. [redacted] matches the social security number, driver’s license number, date of birth, and residential history at the [redacted] address as the [redacted] residing in [redacted]. If you feel this information is incorrect, you may call the Clerk’s office at ###-###-#### and request a hearing before a judge. Lastly, you may verify the suspension status of your driver’s license at [redacted] I hope this will be sufficient to satisfy your inquiry.

Complaint: [redacted]
I am rejecting this response because: Please see the attached. The statement dated 11/24/2013 is for 8/1/2013-10/31/2013. The balance showing on the account is $2.59. Please note there are svereal payments made throughout this period and both vehicles referenced by Lingburg are listed as active on my account. They are stating that my vehicles had several violations throughout 2012-2013, that they sent several notices and that I made calls regarding my account and told that the tolls were valid. Yes, I did indeed receive random notices and for each I called in. I called Fastrak for notices received from them. Each time I gave the account number and was told it was taken care of. If Linburgs (or Fastrak) statements were true please tell me why my account continued to stay open. Please explain why the Fastrak continued to take my payments and keep my account in good standing. Please check with the Fastrak and verify that I was the one who closed my account at my request due to a notice I received from them regarding a toll from 2009. After ridiculous conversations with them I decided it was enough and asked that it be closed. Lingburg is stating that I owe over $700 in violations NOT tolls because my account was not active. Again, why did they allow my account to stay open for so long and allow my vehicles to remain on my account? Those tolls are FREE because of the type of account I was set up on and my account when closed was still set up on automatic payment which means my card was automatically charged if my account became low. SO if my account had gotten to a negative balance it automatically replenished itself. The last page I attached is dated 2/24/2014. the balance owed on the account at the time had now been raised to $62.59 ($30 deactivation fee that I never heard of)($30 transponder fee which has since been returned). I refused to pay them a deactivation fee as I had my account for 10 years and never agreed to such a thing nor do I believe I should have to pay after being a customer for so long. Again, they already took at least $200 last January 2016 so I think that is more than enough to satisfy their deactivation fee. Can I have my change back?
Regards,
[redacted]

Ms. [redacted] says on the complaint the license plate number in question does not and has not belonged to her.  We submitted an image review request to the client.  FTE confirmed the license plate [redacted] (FL) was a temporary plate registered to a vehicle belonging to Ms. [redacted] during the...

time of the tolls, 7/10/2015 through 8/8/2015.  A total of 22 tolls occurred from 7/11/2015 to 8/8/2015.  FTE mailed out the original invoice on 8/17/2015 to the registered address of the vehicle and after 2 additional invoices were mailed with no response, the accounts was forwarded to LGBS for collections on 10/25/2015 and 12/7/2015.  The balance of $46.05 is due in full.We attempted to contact Ms. [redacted] but we were unable to reach her at the number provided.

We spoke with our client about this incident and they have accepted the dispute and recalled the violation in their system. She will be receiving  a verification letter with a $0.00 balance.

Complaint: [redacted]
I am rejecting this response because: I would think that a collection company and/or Law-firm would have done proper research on claim before they send a letter asking for said collection to be paid. Along with when you call this company the first thing they ask is for one to pay a bill that they have no information. Is it possible to reach out to the City and County of San Francisco for the request that was sent to this company associating my name? Last, what happens if after 30 days they ask for additional time?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I don't agree that I owe $25.50 it is excessive for a tunnel fee. 
Regards,
[redacted]

Mr. [redacted],Citation #[redacted] was placed with us on April 23, 2015, with an address of [redacted].  Ourresearch indicated a change of address to [redacted], and at that time we mailed our first letter.  On May 13, 2015 we...

werenotified of your dispute and on May 19, 2015, the City informed us that this account was placed in error and was a duplicate citation issued.  You paidcitation #[redacted] in full prior to this citation #[redacted] being sent to us for collections.  At the time the City was notified (May 13, 2015), theycitation was dismissed.  We placed this account in stop work status when you notified us of the error.   At this time, we are also sending correspondence to your current address with confirmation that this matter is no longer being pursued.  If you have any further questions, please contact me at [redacted]
 [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
not everything in the email is an honest reply.  I have documentation that I faxed a written request on the 27th at 2pm so the statement claiming they never received it is not correct. It is also claimed in the email that they offered the discount as a courtesy, the discount that I received was offered to me by northwest parkway because I purchased the express pass, however I appreciate that they try to take credit for it to make themselves look better.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I received a letter from [redacted], CEO of Northwest Parkway, describing their offer to waive portions of the bill. I do not agree with Mr. [redacted]'s proposed resolution. I've attached his letter and below I will paste my letter of response to him:[redacted]Northest Parkway  Dear Sir,I received your response to my claim through the Revdex.com, and while I appreciate your “exceptionally[…]offer[ing] to waive 10% of all assessed Past-Due fees”, I do not accept this resolution. In other words, I will not pay your “collection agent fee” of $20, as this is an expense incurred by your fraudulent business practice.I entered the Northwest Parkway by accident on 5/18/2013, making  a wrong turn outside of Boulder and—as quickly as I could—seeking to exit your privately-owned roadway. There was no one at the toll booth for me to consult about my predicament; it was an automated booth. Despite the trap-like nature of your roadway’s entrance (at least the entrance where I entered), I paid for my use of your business’ services: I paid you $5.95 already.  I agree to pay you no more than $1.20, the difference between “the total balance due” and the “collection agent fee”.My research into Northwest Parkway’s operations indicates that many others have struggled against your aggressive tactics: inadequate signage, 15 day bill deadlines before large overdue sums are applied, neglectful billing (when it serves you), and information-deficient collections agency mailings.  I will continue to make claims with Attorney General of CO and the CO Revdex.com until this claim is resolved. Sincerely,[redacted][end of pasted letter]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
For one to put someones information out on the web like this is a complete and total joke and they call them selfs lawers you better now the law befor putting personal info on the web and on there they said they sent a letter certified mail but when I tracked it off the tracking number still showing in transit um last I checked you were to be notified if you had court what a good law firm and now I got a law suit thank you 
Regards,
[redacted]

Please see attached letter in response.Sincerely,Brandon LaneAttorney

To reiterate - we have confirmed with our client that complainant does have an outstanding and unresolved matter; and that our law firm is handling the matter on behalf of our client.    Mail that is addressed to this complainant at complainant's address is being received appropriately.     All communications from our law firm clearly identify and reflect our address; contact information and toll-free phone number.   We are happy to communication with complainant by phone or in writing to better determine the nature of this complaint.    Complainant alleges delivery of mail to individuals who are not complainant.   Without additional identifying information, we are unable to confirm/deny, or otherwise take any action in this regard.

I am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted]’s complaint regards unpaid parking citations owed to our client, the City of Eugene Municipal Court (Eugene).Both Eugene and the firm have been attempting to contact a [redacted] at an address of...

[redacted], Springfield, OR 97477. An automated skip tracing process found a possible new address of [redacted], Springfield, OR 97477 and the firm mailed one notice to Ms. [redacted] on April 16, 2016. Upon receipt of this complaint, we performed a review of this account. Based on the information Ms. [redacted] provided in her complaint, her address of [redacted] has been removed from this account. Ms. [redacted] should receive no further correspondence from the firm regarding this account. Please also note that this account has not been reported to the credit bureaus.