Crosstown Auto Body

We stand by our previous response.  The amounts [redacted] paid were valid and no refund will be issued.

Mr. [redacted] says on the complaint that he has an active EZ Pass account.  We asked our client for a review of the account.  According to ERT, Mr. [redacted] account had insufficient funds during the time of the tolls.  Furthermore, the EZ Pass account has been closed since 2/22/16...

due to inactivity.Mr. [redacted] says he never received any ERT invoices or collection letters and was unaware of any balance due for unpaid tolls.  ERT mailed out the original 4 invoices to the registered address of the vehicle beginning on 4/21/2015 and the most recent being sent on 5/10/2016 .  After additional follow-up invoices with no resolution, the invoices were referred to LGBS for collections beginning on 12/1/2015 up the most recent on 9/12/2016.  LGBS mailed out several collection letters attempting to notify Mr. [redacted] of the balance due for unpaid tolls with no response.  The balance was due in full.Mr. [redacted] says he was hung up on and transferred to multiple agents.  We reviewed the recordings and Mr. [redacted] was not hung up on or transferred to multiple people.  Mr. [redacted] called in and spoke with an agent on 10/5/2016 and was informed due to the block on his registration, no settlement or waivers would be offered.  At his request, Mr. [redacted] was transferred to a supervisor who reiterated the no settlement would be offered, balance was due in full.  Mr. [redacted] asked for the online payment information which was provided by the supervisor.  The supervisor asked Mr. [redacted] if he intended to pay but received no response at which point the supervisor ended the call.  Mr. [redacted] called back and spoke with another agent.  He stated the previous call was disconnected and requested the online payment information again.  He was unable to access the account online and the agent transferred Mr. [redacted] to the original agent for further assistance where he made his payment in full over the phone.  Mr. [redacted] called in on 10/5/2016 and paid the balance in full.

Complaint: [redacted]
I am rejecting this response because:A person's spouse is not a third party and I provided every identifier I was prompted for. A voice mail is not a manager and you know those fees are contrary to the law I cited the exact statute.
Regards,
[redacted]

Please see the attached file.  Mr. [redacted] issue has been accepted by our client, and he is no longer liable for the violation.

Complaint: [redacted]
I am rejecting this response because: I already paid close to $90 on this account. Why was this second balance not included? Why was I only notified of it after the first balance was paid in full?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It doesn't explain how the license plate that isn't registered to me can be linked to me.  I was [redacted] some years ago, but it still not a vehicle license plate ever registered to me with either last name.. Also doesn't explain how a charge from San Diego can be linked to me as I live in Northern California.   Please make sure to identify the correct [redacted] and the correct license plate number to the correct person.  Again I do not nor have I ever owned a car with that license plate number 
Regards,
[redacted]

On December 9, 2009, our client submitted a delinquent parking citation to us for collection efforts.  The information provided indicated the owner was [redacted].  We have contacted Ms. [redacted] about this matter and she has stated she provided a response to the City indicating she...

did not own the vehicle at the time of the infraction.  As of today, the City has not rescinded or recalled this account indicating that this debt is still valid.  We are awaiting further research by the City to determine whether this information will provide the relief sought by Ms. [redacted].  Texas vehicle registration requirements are important, as license plates follow the registered owner.   All of our correspondence regarding delinquent parking citations in Fort Worth, include an affidavit of non-ownership that the recipient can use to alert the court to a non-ownership defense.  We will update Ms. [redacted] when we learn more about the status of the information she sent the City. As the complaint about our collector, we have reviewed the audio of the phone call and have provided additional training as to the appropriate tone to be used in dealing with individuals. While no infractions of any collection policies or regulations occurred, we recognize the importance of this form of contact and the work to improve our service constantly.

Complaint: [redacted]
I am rejecting this response because:Obviously I did not receive them and I'm not understanding why you won't resend them. It seems you must be covering up something since you're so unwilling to work with my request. I don't understand why your company is being so resistent to providing any kind of proof of this balance you say I owe. You only seem to want to defend your actions without proving proof. Again my address IS correct with the DMV. You can make demands for money yet do not want to provide anyone anything that is requested as of now. I'm not talking about the previous invoices you sent back in February. I want proof as of NOW that you supposedly have on me that I owe ANY balance. I was also NEVER notified of any court date and request for my case to be re-reviewed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: how was the agent not rude if you reviewed the call and you heard her call me girl that is very rude and not professional  and I'm still waiting on a call back to speak about my account being credited. 
Regards,
[redacted]

Mr. [redacted] says on the complaint that he is not responsible for the unpaid tolls and fees owed to Florida Turnpike Enterprise.  Mr. [redacted] has two separate license plates with unpaid tolls and fees currently in collections.On the dates of 5/7/2016 through 5/11/2016, FTE recorded 8 tolls...

incurred by a vehicle with Florida license plate [redacted] registered to [redacted].  On July 18, 2016,  FDOT mailed the first invoice that contained the balance of $11.47 owed to FTE.  On May 5, 2016, FDOT mailed the 2nd invoice containing the FTE balance of $13.97; which included an additional administrative fee of $2.50.  The invoices were mailed to the registered address of the vehicle- [redacted].  The account was not resolved and the account referred to collections on 8/29/2016 where an additional collections fee of $8.49 was added.  The total balance due is $22.46.On the dates of 3/13/2016 through 4/26/2016, FTE recorded 11 toll incurred by a vehicle with Florida license plate [redacted] registered to [redacted].  On March 28, 2016, FDOT mailed the first invoice that contained the balance of $16.35 owed to FTE.  On May 2, 2016, FTE mailed the 2nd invoice containing the FTE balance of $18.85; which included an additional administrative fee $2.50.  The invoices were mailed to the registered address of the vehicle- [redacted].  The balance was not resolved and the account was referred to collections on 8/15/2016 where an additional collection fee of $9.71 was added.  The total balance due is $28.46.We submitted the account to our client for review.  FTE states that a payment for license plate [redacted] was received late and thus not applied to the delinquent balance. As a one-time courtesy, they will remove the invoice from collections, and apply the late payment to the account.  As for license plate [redacted], the balance of $22.46 remains due in full.We attempted to contact Mr. [redacted] at the number provided.  Mr. [redacted]’s father answered the phone and stated his son was unable to be reached.  The father stated he filed the complaint.  We explained that we are unable to disclose information to a 3rd party but if he is able to provide a Power of Attorney, we will be able too.

RE: Revdex.com Case No. #[redacted]; Complaint of [redacted] against Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court for Miami-Dade County, Florida Ms. [redacted]: On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your...

complaint received from the Revdex.com on or about 31 October 2017. Your complaint is in regards court fines and fees related to a felony case owed by [redacted] to our client, the Clerk of Court for Miami-Dade County, FL (“Clerk”). Your complaint alleges you are disputing the amounts owed on these citations. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Case No. [redacted] as payment on this case had become delinquent. Please see the attached documentation regarding the outstanding amounts due. This information may be obtained by visiting the Clerk’s website at [redacted] and searching by Case No. [redacted]. Additionally, you alleged the Firm charges a 40% interest fee. This is incorrect. The Clerk adds the collection fee at the time the accounts are referred to collections pursuant to Florida Statute 28.246(6). If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s Office. You may call the Clerk’s Office Monday through Friday, 8am to 4pm, at [redacted] to request a hearing. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted]. Sincerely, [redacted]

The customer incurred the toll charge of $1.50 on 3/21/15. An invoice was mailed to her on 4/14/15 for $4.00, which included the toll chargeplus a billing fee of $2.50.  Another invoice was sent out again on 6/18/15, including another billing fee of $2.50 for a total of $6.50. (Thedelay in...

sending out the first invoice is due to the fact that this is an out of state plate and FTE has to obtain the vehicle owner information throughother sources)  We received the file 7/25/15 and sent our letter out on 7/30/15 which was for the original $6.50 plus $6.63 in collection charges for atotal of $13.13.The customer then filed a complaint. Our client sent her duplicate invoices for the amount owed on 8/11/15. A third set of invoices is now in the mail.The amount of $13.13 remains owing and due.

[redacted] states that he did not incur the toll violations on the New York Thruway and has a valid EZ Pass.  We asked NYSTA to review the account.  They determined that their system misread the license plate associated with the tolls.  They are recalling the account and [redacted] will...

not be held responsible for the balance.  The account in collections has been noted and updated.    The complaint further states that our agent was rude and hung up on [redacted].  We have reviewed the call and do not believe that the agent was rude, but could have been more informative.  The call will be reviewed with her for training purposes.  While the call appeared to disconnect, the agent did not hang up on [redacted].   We have attempted to reach out to [redacted] at the number provided and left a voicemail.

Complaint: [redacted]
I am rejecting this response because:  While the response is barely acceptable, I must point out that I contacted the Circuit Clerk of Court and the Revdex.com whom contacted you directly.  I had to call the circuit clerk of court who said they talked to you about not pursuing the non-existent debt I supposedly owed.  I hope this never happens to anyone else, especially those who are easily scared by legal letters threatening of court hearings for the debt that shouldn't exist.  I will send a copy of the original letter later this week.
Regards,
[redacted]

Ms. [redacted] states in her complaint that she has left several messages and never received a returned call.  It is noted that she spoke with a representative on 1/14/2016 to discuss the account but it was not resolved at that time.  It is also noted that the same rep received a voicemail from...

Ms. [redacted] on 2/22/16 and it was later returned and a message was left on her voicemail.  We have been receiving a higher than usual volume of calls which may have resulted in long wait or hold times.  We also attempt to call back any voicemails left within 24 to 48 hours.  Our firm offers many ways to pay the collections balance as stated on our letters other than over the phone with a representative.Ms. [redacted] has since gone online and paid the balance in full.

We recently spoke with Mr. [redacted] and processed his toll payment.  We believe that his concerns have been addressed to his satisfaction.

We are responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470). On March 31, 2016, E470 recorded two tolls incurred by a vehicle with Colorado license plate...

854RUC registered to [redacted].  On April 26, 2016, E470 mailed Mr. [redacted] a statement for $5.05, the amount of the tolls incurred. On May 26, 2016, E470 mailed Mr. [redacted] a new statement for $20.63; which included a $5.00 late charge and 4 newer tolls. A third invoice was mailed by E470 on June 26, 2016 for $31.78; which included 8 newer tolls. The notices were mailed to the registered address and the same address Mr. [redacted] noted in his complaint – [redacted], Boulder, CO 80301. When no response was received to the three notices, the account was referred to the firm for collection.  One notice was mailed to Mr. [redacted] on July 27, 2016 for $61.53; which included a $20.00 collection fee and 9 newer tolls. Upon receipt of this complaint, we reviewed this account with E470. The E470 system notes show that the notices were properly mailed to Mr. [redacted]. Neither the firm nor E470 have received any communication from Mr. [redacted] on this account. One additional toll charge has been incurred since the last billing and the amount of $63.53 remains due and owing.

The Call Center manager left another message for Mr. [redacted] on February 3, 2016.  If Mr. [redacted] has any additional issues he needs to speak with the call center manager directly.

Upon receiving notification of the complaint,  our office made direct contact with Mr. [redacted] to inquire about the nature of the complaint. It appears from our investigation that letters were sent to his current address, which were intended to be mailed to a previous occupant of the property...

(and the subject of the contents of the letter).  Because Mr. [redacted] was not the intended recipient of the correspondence, he did not open any of the letters and therefore, could not provide detailed information about the letters.  We asked him to redirect one (or more of the letters to our office), so that we could follow up and address the issue.  As of today, we have not received the subject letters.

We have investigated Mr. [redacted]’ complaint.  Unfortunately, he is correct. His mother should not have been contacted and we are terribly sorry for the inconvenience. When this happened over a year ago, the supervisor overseeing the unit should have properly marked this account. However, the...

supervisor-who has since passed away and is no longer with the firm-,failed to properly mark the account.   Our legal aide now assigned to the account again used industry standard skip tracing tools before a letter was sent, but the person we were trying to locate still (inaccurately) shows a residential address that matches Mr. [redacted]’ mother.  Nevertheless, if the account was marked properly according to our daily protocols, this would not have happened and we apologize.  She deserves better.   As the Managing Partner of the office, I have personally checked to make sure the account has been documented properly so this doesn’t happen again.  Moreover, if Mr. [redacted] deems it appropriate, I would be happy to write a personal letter of apology to his mother.  I trust this addresses the matter, but if Mr. [redacted] wants to discuss this further I am happy to do so.