Cupshe

We're regretted for the disappointment. Usually the order confirmation would be sent automatically by our system upon payment. We think there's a technical problem with our system and we will look into this. We have cancelled your order and fully refunded you on October 7th. You will receive a...

refund notification from Amazon after they processed the money. Once again we apologize for the trouble caused. For any questions regarding the refund, please feel free to let us know.

Dear customer, we're sorry for the inconvenience caused. Your order has been shipped out on February 2nd from our overseas warehouse in China. The shipping carrier would be stuck with updating the tracking information until they reach the next distribution center. We have already contacted with the...

shipping carrier to rush the delivery for you. The expected delivery date is Saturday. We don't want to bring any trouble. We have been trying hard to upgrade our shipping and we sincerely apologize for any worries.

Hi dear customer, we’re sorry for all the trouble caused. Our system faced a technical problem and the order confirmation and the shipping confirmation failed to be sent successfully. We’re sorry for the worries caused and our technique department has already fixed the problem and we will ensure...

that similar mistakes will never occur. We're sorry if we haven't offered immediate assistance. We will further process your turn request and e-mail you with the details. Once again we apologize for the trouble and we will try our best to improve our service.

Dear customer, we're sorry to bring you so much worries. Recently the processing time is a little longer before shipment but our customers will surly receive their paid products. There's some product of your order confronted an inventory crisis which delayed the shipment. We will send you an e-mail...

with more details and we will resolve the problem for you.

We couldn't apologize enough for all the inconvenience caused. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. Normally the order confirmation e-mail will be sent...

automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. We have refunded you for your order and you'll receive a refund notification from your bank after they processed the money. Should you have any further questions regarding the refund, please feel free to let us know.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card on October 12th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

Dear customer, we are so sorry for the inconvenience caused to you. We are so sorry that we failed to send order confirmation to our customers due to system bug. We will look into this case and fix the problem as soon as possible. We checked and found that your package has been sent out and has been delivered to you according to the tracking information. For any questions regarding the received item, please feel free to contact. Our customer agents are always willing to help, however the answering time will be a little longer due to so many inquiring tickets.

Hi, sorry for your inconvenience.Our agent sent an email to you with our solutions to help you complete the return process, please check it.Have a nice day~

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, please be aware that the business is making myself responsible to inform them of them of when the return package is delivered, after I had provided the tracking #, and only then will they offer a full refund. 
Regards,
[redacted]

Hello [redacted],The tracking number of the return parcel is invalid in the USPS website. Our warehouse does not receive the parcel, either.Our agent made refund $30 to your original account on Jan, 17 2018. Here is our remedy, we can make refund the rest money $17.6 to you while we hope you...

can cooperate us to address this compliant.We sent an email to your email address to illustrate it in details. Looking forward to your reply soon.

I placed an order from Cupshe 11/12/16 & paid for the 'faster' shipping of 5-15 days in hopes of receiving the shirt by thanksgiving. With less than 5 days left, I had yet to receive any shipping notices, order status on yhe site showed unfulfilled. Filled out a contact us request with no response, tried calling # on site, it just rang. Sent email to addy given on original order email with a response if 'will notify you when item has shipped'. On 11/25 I finally received shipping notification with 2 days left til reach 15 days, will see if I receive it. If order crom this company, don't bother with faster shipping, not worth it.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're...

regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment.We have cancelled your order and fully refunded to your card on October 6th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know. We will try our best to improve our service.

We're sorry for any inconvenience caused. Your package has been shipped out on October 12th by FedEx and the tracking number is [redacted]. The package will be delivered within the next 1-2 days. We're regretted to cause any worries or trouble. Hope this will not influence your mood...

and we strongly hope the package will reach you very soon.

Dear customer, we couldn't apologize enough for the trouble caused. Our agent has been out of office for several days, therefore the refund was delayed. We have refunded you for your order to your original payment. You will receive a refund notification from your bank after they processed the money....

Normally it takes around 10-20 days. For any further questions regarding the refund, please feel free to let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are deeply regretted to bring you such trouble. Recently we have confronted a large volume of orders than before, so the processing time will be a bit longer than expected. Your order has been shipped out already. The tracking number is [redacted] and the shipping carrier is...

USPS. Thanks so much for your feedback and we will try our best to improve our service. So sorry again for the trouble.

Lauren Donnelly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment.We have cancelled your order and fully refunded to your card on October 6th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know. We will try our best to improve our service.

We're sorry for the trouble caused. The processing time for pre-ordered items will be longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for process. We understand your concerns and we sincerely apologize for the lack of communication...

through your shopping experience. We will try our best to improve our service and create a more reliable shopping environment for our customers. Your package has been shipped out already. Considering all the inconvenience caused, we have partially refunded your order as compensation. Sorry again for the trouble.

Dear customer, we couldn't apologize enough for the trouble caused. Our warehouse has faced the inventory crisis for some of the items which delayed the shipment. Your order has been cancelled and you will receive a full refund back to your bank account after the money is processed. Normally it will...

take around 15-25 days. For any further questions, please feel free to contact us.