Cupshe

We're sorry for the inconvenience. We don't intend to bring troubles for our customers, however we understand we caused much worries for our customers due to the lack of communication and delay of shipment. Recently our warehouse is experiencing a big challenge with large volume of packages and...

orders, thus the processing time is longer than usual. Please feel reassured that all the customer information including your bank information will be confidentially protected and we'd like to assist if you have any further questions. We have cancelled your order and refunded you [redacted] account. We will try our best to improve our service. For any questions regarding the refund, please feel free to contact us.

We're sorry to bring you such worries and trouble.  Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have notified our technique...

department to fix the problem. Recently our answering time for inquiries is a little bit slow due to system update and a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely manner. Your package has been shipped out already by USPS and the tracking number is [redacted] Once again we apologize for the delay of shipment. We will e-mail you with more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are so sorry to bring you such trouble. Recently we have confronted a great challenge of a large volume of orders, so the processing time will be a bit longer than expected. We couldn't apologize more for your disappointment. We found that your three items have been shipped out...

already and delivered to you according the tracking information. We are so sorry that there's one item wasn't included in the package and we have refunded it as compensation. You will receive the notification from your bank after they processed the money. So sorry for the inconvenience again.

Dear customer, we're sorry for any unpleasant experience with us. We have received quite a deal of orders for the Mermaid Party to Be Adored Blanket, therefore the processing time unfortunately goes longer than usual. Our customer service center is busy processing all the inquiring tickets...

quickly. We have cancelled your order at your request here and refunded you fully. For any further questions please feel free to contact us.

Dear customer,sincerely apologize for your inconvenience.When we offered you the return address, we have told you please email us the tracking number after returned the package. We need it to complete the return request. Kindly email us in case of any queries. Any further questions, please let...

us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have notified our technique department to fix the problem. We're actually a reliable company since our...

customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to you. You will receive a refund notification from Amazon after they processed the money. If there's any further questions regarding the refund, please feel free to let us know.

We're sorry to bring you such worries and trouble. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the...

shipping. We couldn't apologize much more for any disappointment. Your order has been shipped out and delivered already according to the tracking information. We understand the shipping is annoying and it's unpleasant to wait so long. Once again we sincerely apologize for all the trouble caused.

Dear customer, sorry for all the inconvenience and the delay of shipment. Our customer service agent has refunded you half for your order as compensation for the trouble. The dress has been delivered already according to the tracking information. If you have any further questions, please feel free...

to contact us. Sorry again.

Complaint: [redacted]
I am rejecting this response because:I have yet to see a refund on my credit card.  I contacted the credit card company that I used and they show nothing pending from Cupshe.  I did not think they would refund my money due to the (over 1,000) reviews/complaints I viewed online stating that they do not send merchandise, return emails and phone calls, nor refund money.  
Can the Revdex.com help me figure out if there is a class action lawsuit against this company?  Or how I can help to make sure that this company does not scam other consumers? Thank You!
Regards,
[redacted]

Dear customer, we are so sorry for all inconvenience. Recently we have confronted a large volume of orders than before, so our customer agents need to deal more inquiring emails and they have tried to resolve them as soon as possible. We're deeply regretted that we didn't help you fix any problem...

in time. Your order has cancelled and fully refunded. You will receive the refund notification from your bank after they processed the money. It will depend your bank's processing time to notify. So sorry for the trouble again.

We're sorry to bring you such worries and trouble. Recently our system is upgrading and the answering time for inquiries is a little bit slow due to a large volume of e-mails. We sincerely apologize for the trouble caused and we don't find this as our excuse for the lack of communication....

 Please don't worry that the return request will be processed once it's initiated within the time frame. We don't intend to ignore your e-mail. We have friendly return policy and there's no need to return items back. We have found your e-mail with your returned product names and we will refund you for the five items to your Amazon account. Amazon will notify the refund to your account in 5-15 days. We will send you an e-mail to confirm this and for any further questions we'd like to fix.

Complaint: [redacted]
I am rejecting this response because:
I have sent them three requests of the product info that I want...

exchanged and they act like they have not received this from me before. I want them to be more understanding and to go above and beyond to make it right. I want the exchange done with a new one promptly. the only reason they finally responded is because I got the Revdex.com involved. I have followed there rules about exchange and the list of options they sent do not help me at all 
Regards,
[redacted]

Hi dear customer, we're sorry for the inconvenience. This sweater has been out of shelf already for size medium and we have no inventory to ship out currently. We have refunded for this item already on October 24th and you will receive a refund notification from your bank after they go through the money. We're regretted that you didn't get the sweater and we appreciate your support for it. We're deeply sorry for the trouble. For any further questions regarding the refund, please let us know.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I've received the product. Please withdraw my complaint. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we apologize for all the trouble caused. Since it's autumn selling season, we have received a large volume of orders than expected. The processing time then unfortunately goes longer. We much appreciate your support for our products, however we're regretted that we did not satisfy you...

with the shipping service. We have cancelled your order at your request and refunded you to your [redacted] account. For any questions regarding your refund, please feel free to contact us. Sorry again for the inconvenience.

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. Were...

regretted that currently the processing time before shipment is disappointingly longer than usual. Your package has been shipped out already and has been delivered according to the tracking information. For any questions regarding the received item, please feel free to contact. Our customer service agents are always willing to help, however sometimes the answering time will be a little bit longer due to so many inquiring tickets.