Cupshe

Dear customer, please accept our sincere apologies for the unsatisfying trouble you have experienced for your return requestRecently return processing might be slow since our return system is updatingOur agent has processed your return and refunded you for your orderWe'll try our best to upgrade our service and avoid the same problem

I purchased clothing from Cupshe online on March 10, The items arrived month later and did not fitI attempted to contact the company on several attempts via email and phone numbers listed to return itemsno answer to calls and no response to email there was no receipt sent with items, but I noticed my account had been charged on March 10th phone numbers listed for this company are 1- [redacted] from 8am to 1pm and 6pm- 11pm, 1- [redacted] email is [email protected]

I placed an order with CupShe for three bathing suits on Friday, July On Saturday, July I received an email from CupShe stating that "All of the items from order # [redacted] have now been shipped" with "VIP Free Expedited Shipping 5-Days (AVG Days)." On Monday, July 9, the full payment for these items ($73.44) was drafted from my bank account There was nothing unusual up to that point It is now Wednesday, July and not only have my items not been shipped, nor have they arrived to my destination, but my online CupShe account is showing that the order was "paid" and "fulfilled," which is clearly has not! In the twelve days that have now passed, I have sent five emails to someone named "Mon" to inquire about the status of my order The last of those emails was to demand a full refund for merchandise not received I have received vague responses from the customer service representative, including offering me a $voucher for future use and an excuse about how it's a busy

Complaint: [redacted] I am rejecting this response because:I have received the order, however one of the items in the order needs to be exchangedI followed the procedure listed on Cupshe's website by submitting an email request to Customer Service to initiate the exchange on February 26th, I sent a second email on February 28th after not receiving a responseI reached out to the company via Facebook Messenger on March 2nd after having still not received a response via emailThe cost for the item needing to be exchanged is $As I have stated in my message to customer service, this is somewhat time sensitive as these items are needed by March 23rd, Regards, [redacted] ***

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring ticketsWe're deeply sorry that we haven't offered assistance in a most timely mannerThe status of your order has updated and you will receive it soonOur agent has emailed you, please email us

Hi, sorry for your inconvenience.We can offer you a $coupon to reorder the correct size with no need of returning.Do you prefer it?l'm waiting for your reply

I have sent multiple emails regarding my order First, the order was very late, and one email I received stated "if the tracking info still has no info update after two weeks, we are bound to refund partially to you as compensation"Items took longer than two weeks without tracking update informationWhen I inquired about this I did not receive an email back from customer service Once I finally did receive the items, they did not match the description/photos on the websiteI am looking to return/refund the items

Dear customer, we are so sorry for all inconvenienceRecently there is a large volume of orders than before, so our customer agents have tried to solve all inquiring emails as soon as possibleWe 're regretted that we didn't help you fix your problems in timeWe found that one item is out of shelf and we have fully refunded to your cardAnd your another one item has been shipped out already and delivered to you according the tracking informationTo compensate all inconvenience, we have partially refunded $So sorry again for the trouble

Dear customer, we're so regretted to bring you so much troublesWe have cancelled your order and refunded youYou will receive a refund notification from PayPal in 4-daysShould you have any questions regarding the refund, please feel free to contact us

Dear customer, we're deeply sorry for all the inconvenience and trouble causedOver the past moths the processing time was really longer than usual which required nearly one month.Your two orders have been shipped out in one package by FedEx on October 30th and the tracking number is [redacted] Once again we sincerely apologize for the troubleWe will try our best to improve our shipping service

Hi, we do sorry for the inconvenience caused to you.But we do not offer the return shipping label and don't pay for the return shipping fee.If you don't want to return, we can offer you a full store credit to reorder with no need of returning.Hope to get your understanding

Dear customer,sincerely apologize for your inconvenienceOur agent has refunded $to you, not $Please have a checkIf you have any inquires, please email us

Sincerely sorry to hear that.Our agent replied you and provided the return shipping address to youPlease carefully check it.We hope you can cooperate with us to address the complaint asap.Have a nice day

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] In the future I would recommend sending out a email within a day or two explaining the status of the order, it may help with problems in the future If I had been notified up front of the situation I can guarantee I would of never taken it this far [redacted]

We're sorry for any inconvenience causedYour package has been shipped out on October 12th by FedEx and the tracking number is [redacted] The package will be delivered within the next 1-daysWe're regretted to cause any worries or troubleHope this will not influence your mood and we strongly hope the package will reach you very soon

Dear customer, we couldn't apologize enough for the trouble causedThere's an unexpected delay occurred through delivery, therefore the shipping was unfortunately longer than usualWe have refunded you for your order as compensationMeanwhile, the package has been deliveredPlease feel free to keep the itemsWe sincerely apologize for the unpleasant shipping experience and we'll try our best to update the shipping service

I ordered a sweatshirt on September 9, On September 19, I emailed their customer service because I had not received a shipping confirmation emailI received an email response stating that I had not received a shipping confirmation email because of a "system bug" but was reassured that the item was "on it's way"The English in their correspondence is broken and not grammatically correct so, I assume I am dealing with a company that is not native to USA, even though they list a NJ address I emailed again on October 2, 2016, stating that I still had not received the item or any additional correspondenceI also requested a refund as I am no longer intetested in the itemAs of today, October 9, 2016, I have not yet received a response Since placing my order, I have researched this business and understand that I am not alone in being scammed by Cupshe.comIn the future, I will never order from an unknown business without first reading customer reviews...lesson learned!

Dear customer, we are so sorry to bring such worries and troubleRecently our agents have tried hard to resolve all the inquiring emails as soon as possibleWe are deeply regretted that we didn't help you fix your problemsWe found that your order has been cancelled and fully refundedYou will receive the refund notification from your [redacted] account after they processed the moneyIf there's any further questions regarding the refund, please feel free to let us know

Dear customer, we apologize sincerely for any unpleasant worries we broughtWe sorry to tell you we are not to pay for the shipping fee when you returnIf you want to return, we will give you a full refund after receiving your tracking numberIn addition, You can give us your receipt of $Fedex, we will refund

I ordered a shirt and did not receive a confirmation email, their site says you will receive one, so I have no way to track my orderI emailed two different emails for this company and got no responseI went on their pinterest site and commented on the post and got no response I went to their Facebook page and sent them a private message and got no responseI tried calling the phone number they listed, which is a New Jersey landline number, and it just rings never goes to a voicemail or teleprompter, and sometimes it would just hang upThey took out my payment via PayPal, so I filed a complaint on thereTheir facebook and pinterest page and website needs to be shutdownI have since seen several other people complain about paying and ordering from them, but never getting a confirmation email, shipping email, or response, or the product!