Cupshe

Dear customer,sincerely apologize for your inconvenience.Your order might be lost by the shipping carrier. We can not resend it to you before your trip, so we refunded to you. If you have any inquires, please email us.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. We couldn’t apologize enough that we haven’t offered immediate assistance. Deeply sorry for all the troubles and we have refunded you for your order as compensation for all the inconvenience.

Dear customer, we are so sorry to bring you such concerns and trouble. Normally the confirmation email will be sent automatically upon payment. There is something wrong with the support system, so we failed to send order confirmation to our customers. And recently we have confronted a great...

challenge of a large volume of orders than before, so our customer agents need to deal more inquiring emails and they have tried to resolve all tickets as soon as possible. We are so sorry that we didn't fix your any problem. Your order has been cancelled and fully refunded. You will receive the refund notification from your bank after they processed the money. It will depend your bank's processing time to notify. So sorry for the inconvenience again.

Dear customer, we're sorry for the inconvenience to keep you waiting long for your second package. The package is carried by USPS and is transiting to your destination. The package was shipped out on January 23rd and is now reaching the New York distribution center. It is supposed to be delivered in...

the following 6-8 days. We'll much appreciate your time to wait for several more days. Once again we apologize for the unpleasant worries caused.

Dear customer, we are very sorry for our delayed reply and apologize sincerely for any unpleasant worries we brought. Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely manner. Our gent has emailed you and refunded to you. If you have any inquires, please email us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

I ordered 2 shirts and have received a confirmation that they received my order and they have received the money from my charge. Product has still not been shipped. I want to cancel my order but no response from company.

Dear, customer, we are so sorry to bring you such worries and trouble. Recently we have confronted a large volume of orders than before, and our agents need to deal many inquires. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded. You will...

receive a refund notification from your bank after they processed the money. If there's any further questions regarding the refund, please feel free to let us know.

We're sorry that you haven't received your order confirmation. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the...

support system. We will look into this case and fix the problem as soon as possible. Your order has been shipped out one week later after your placed the order since we needed a processing time before shipment. We're sorry for the trouble caused. We hope the item received could meet your satisfaction. For any further questions, please feel free to contact us.

Sincerely sorry to hear that.Our agent sent you an email on the shipment. We are contacting courier for more info now.We hope you can cooperate us to finish the case.

Dear customer, we are so sorry to bring you such trouble. Recently there is a large volume of orders than before, our customers will need to deal more inquiring emails, and they have tried to resolve them as soon as possible. We are deeply regretted that we didn't help you fix your problems. We have...

fully refunded to you. You will receive the refund notification from your [redacted] account after they processed the money. Should you have any further questions regarding the refund, please feel free to let us know.

Sincerely sorry to hear that.Our agent gave you return shipping address and other options. At last, you chose the full amount coupon. The coupon was sent to you via email, code is  “ [redacted]Our agent replied you an email. Please carefully check it. If you want to return the item...

for the full refund, please return items to designated address and give me the return shipping number. We shall make refund asap.We hope you can help us to address the complaint.

Complaint: [redacted]
I am rejecting this response because:
I was looking to return the item and I have requested them to send me my order number, on multiple occasions, to file a return and refund on their website.  You cannot file for a refund unless you have the order number.  I need them to provide me the order number and information so I can return the item for a refund.
Regards,
[redacted]

Dear customer, we're sorry for any inconvenience. The package returned to us due to address problem. Our agent has refunded you for the money on February 16th to your original payment. Once again we apologize for any worries caused.

Dear customer, we're sorry for all the trouble caused you. We shipped out three items of your order on October 12th. As for the other three which are not available now, our customer service will refund you. Meanwhile, since a complaint case is pending under your order, there would be a due time to...

further process the refund. Sorry again for all the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to add that I find it interesting that the company didn't respond to either of my emails from last week until after they were notified by the Revdex.com of my complaint.  I thank the Revdex.com for assisting in getting me a refund.  To Cupshe, I will NOT do business with you again and will tell everyone not to as well.

[I am so sorry for the inconvenience, but I finally received my bathing suits.

Dear customer, we're sorry for all the inconvenience. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction....

We're sorry that we haven't assisted you to fix your problem in a most timely manner. We have cancelled your order and fully refunded you. You will receive a refund notification from your bank after they processed the money. Normally it will take around 10-25 days. Should you have any further questions, please feel free to contact us.

Hey, thereI am  sorry to  hear that. Sorry for the delayed shippment.Our agent sent you a new email which confirms the refund payment method. We will refund $248.95 to your original payment. Please carefully check the email.Reed