Cupshe

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are so sorry for all inconvenience. We have refunded full amount to your card. You will receive the refund notification form your bank after they processed the money. It will depend the bank's processing time to notify. So sorry for the trouble again.

Dear customer, we're sorry for all the trouble caused. We're regretted to keep you waiting. We will e-mail you with your order status. We sincerely apologize for the inconvenience brought you.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
thats nice that you nailed it however I never received the package. I attempted countless times to contact your company by telephone, e-mail and even chat. It wasn't till recently that I contacted Revdex.com that's when you decided to reply to me and state the package was shipped and received. Again I never received the package. I never got an email confirmation after purchasing the item. You sent me an email yesterday asking for the name in the order and stated you did not have my email or name on file... how can you claim you mailed it to my when you have no clue who I am? This company is so unorganized I regret doing business with cupshe as you guys are unethical/ unprofessional on how you business. I would like my item or a full refund ASAP! The order was placed Oct 8th. We are going on a month now. How will you resolve this?
[redacted]
 
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. Your package has been shipped out and is in transit to your house. If you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refund. Sorry again for the inconvenience.

We couldn't apologize enough for all the inconvenience caused. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. 
Verdana, sans-serif;"> We have cancelled your order and you'll receive a refund notification in 4-10 days after the money has been processed. Should you have any further questions regarding the refund, please feel free to let us know.

I am terribly sorry for the problem you encountered.  We'd like to offer you a full refund to resolve this dispute.   Please send us your...

order number so that we can process your refund quickly.  To save you return postage, we ask you to donate the items to a local church or a charitable foundation as a good will for Cupshe, rather than ship the goods back to us.  
 
Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for.  Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have...

notified our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card on October 10th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My address is [redacted]. Please refundthe full amount of what I paid for, I will be returning the items asap and will provide your company with the tracking number. I will be checking my [redacted] account if you guys refunded my money back. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11817113, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: on 10/16/16 I requested a full refund as the item was no longer needed (purchased another item locally as it was needed for immediate use) and as of 10/16/16 I had not been notified that the item had yet shipped.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accepted their offer of a partial refund without returning the item.
Regards,
[redacted]

Dear customer,sincerely apologize for your inconvenience. Our agent has emailed you and will solve your problem.  Please reply to us ASAP.

Dear customer, we're sorry for the late process of your e-mail and message. Our system is experiencing an update and some e-mails would be opened by our system automatically. We're regretted that the order has been shipped out already. We will offer a solution to fix the problem. Please check the...

follow-up e-mail we have sent.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past two moths the processing time was really longer than usual which required nearly one month. Our customer service agents will process all the inquiring e-mails, however sometimes the answering time might be...

a little bit slow. We couldn’t apologize enough that we haven’t offered immediate assistance. We have cancelled your order and refunded you. You will receive a refund notification from your bank after they processed the money. Deeply sorry for all the troubles.

Dear customer, we are very sorry for our delayed reply and make you wait so long. Our agent has checked your order and replied to you. You will receive the items soon. If you have any inquires, please contact us.

I wanted to let you know that I just heard from the company, Cupshe, and they havecancelled my order. I also received an email from [redacted] letting me know that I have received a full refund.Thank you so much for responding to my concern so quickly, I really appreciate that.Have a wonderful weekend.

We're sorry for the trouble caused. The processing time recently is longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for process. We understand your concerns and we...

sincerely apologize for the lack of communication through your shopping experience. We will try our best to improve our service and create a more reliable shopping environment for our customers. Your package has been shipped out already on October 24th by FedEx and the tracking number is [redacted]. Considering all the inconvenience caused, we have partially refunded your order as compensation. Sorry again for the trouble.If you prefer a full refund, please kindly refuse to sign for the package and notify us to initiate the rest refund.