Cupshe

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the item was so late in arriving (and to be honest I had no idea if it was ever coming because I never received a confimation receipt) that I no longer need the item I purchased and will never purchase through this company again!
Regards,
[redacted]

We're sorry to cause the worries and trouble for you. Normally an order confirmation will be sent automatically upon payment. There might be a technical problem and therefore you haven't received it. We will have our technical department look into this and fix the problem. We have cancelled your...

order already and you will receive a refund notification from your bank after they processed the money. Should you have any questions regarding the refund, please let us know. We couldn't apologize enough for all the trouble.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We couldn't apologize enough for all the inconvenience caused. We have confronted a big challenge with a large volume of orders, thus the processing time is longer than usual. 
Verdana, sans-serif;"> We have cancelled your order and you'll receive a refund notification in 4-10 days after the money has been processed. Should you have any further questions regarding the refund, please feel free to let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accepted their offer of a partial refund without returning the item.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for.  Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have...

notified our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card on October 10th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

Complaint: [redacted]
I am rejecting this response because:
thats nice that you nailed it however I never received the package. I attempted countless times to contact your company by telephone, e-mail and even chat. It wasn't till recently that I contacted Revdex.com that's when you decided to reply to me and state the package was shipped and received. Again I never received the package. I never got an email confirmation after purchasing the item. You sent me an email yesterday asking for the name in the order and stated you did not have my email or name on file... how can you claim you mailed it to my when you have no clue who I am? This company is so unorganized I regret doing business with cupshe as you guys are unethical/ unprofessional on how you business. I would like my item or a full refund ASAP! The order was placed Oct 8th. We are going on a month now. How will you resolve this?
[redacted]
 
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My address is [redacted]. Please refundthe full amount of what I paid for, I will be returning the items asap and will provide your company with the tracking number. I will be checking my [redacted] account if you guys refunded my money back. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: on 10/16/16 I requested a full refund as the item was no longer needed (purchased another item locally as it was needed for immediate use) and as of 10/16/16 I had not been notified that the item had yet shipped.

I am terribly sorry for the problem you encountered.  We'd like to offer you a full refund to resolve this dispute.   Please send us your...

order number so that we can process your refund quickly.  To save you return postage, we ask you to donate the items to a local church or a charitable foundation as a good will for Cupshe, rather than ship the goods back to us.  
 
Once again, I apologize for the problem you encountered and we will keep on improving our service to our valuable customers.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11817113, and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. Your package has been shipped out and is in transit to your house. If you prefer a refund instead of the item, please kindly refuse to sign for it and notify us to initiate a refund. Sorry again for the inconvenience.

I wanted to let you know that I just heard from the company, Cupshe, and they havecancelled my order. I also received an email from [redacted] letting me know that I have received a full refund.Thank you so much for responding to my concern so quickly, I really appreciate that.Have a wonderful weekend.

Dear customer, we are very sorry for our delayed reply and apologize sincerely for any unpleasant worries we brought. Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely...

manner. Our agent has emailed you and assist you to fix the problem. If you have any inquires, please email us.

We're sorry for the trouble caused. The processing time recently is longer and our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for process. We understand your concerns and we...

sincerely apologize for the lack of communication through your shopping experience. We will try our best to improve our service and create a more reliable shopping environment for our customers. Your package has been shipped out already on October 24th by FedEx and the tracking number is [redacted]. Considering all the inconvenience caused, we have partially refunded your order as compensation. Sorry again for the trouble.If you prefer a full refund, please kindly refuse to sign for the package and notify us to initiate the rest refund.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past two moths the processing time was really longer than usual which required nearly one month. Our customer service agents will process all the inquiring e-mails, however sometimes the answering time might be...

a little bit slow. We couldn’t apologize enough that we haven’t offered immediate assistance. We have cancelled your order and refunded you. You will receive a refund notification from your bank after they processed the money. Deeply sorry for all the troubles.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Their return policy is dishonest. Nowhere in their policy does it say that I will only...

receive a partial refund for the items purchased. I did receive a $24 refund, which was less than HALF of the amount of the transaction. This company purposely delays the refund process in hopes that you will abandon your desire to return the items. IF you do get a response you will never receive a full refund and this is never stated in their policy. I never would have made this purchase in the first place had they been transparent about their returns process. 
Regards,
[redacted]