Cupshe

Complaint: [redacted]
I am rejecting this response because:
The suit I was sent that I did not order was returned on 07/03. Credit has not been received for return shipping on an item I did not order & did not want. 
Regards,
[redacted]

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Our agent has emailed you and followed up you request. Please reply ASAP.If you have any inquires, please email us.

Hi, we do sorry for the late reply.Our agent have already replied your email and help you complete the return process, please check it.

Dear customer, we're sorry for the delay of refund. Our agent is waiting for the verification for your original payment. We have refunded the money to your card and send you a confirmation e-mail. You'll receive a refund notification from your bank after they processed the money. Normally it takes...

around 10-20 days. For any further questions, please feel free to let us know.

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for.  Normally an order confirmation e-mail will be sent automatically by system upon payment, however a technical problem will cause a problem. We have...

notified our technique department to fix the problem. We're regretted that current processing time for an order is longer than expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past moths the processing time was really longer than usual which required nearly one month.Your two orders have been shipped out in one package by FedEx on October 30th and the tracking number...

is [redacted] Once again we sincerely apologize for the trouble. We will try our best to improve our shipping service.

Complaint: [redacted]
I am rejecting this response because:
First, I want to thank you. After filing the complaint cupshe reached out to me finally via e-mail at 3am. However, only provided a tracking link for fed ex ignoring my request for refund. They tried to tell me it was delivered 4/14 which is untrue. The link provided for tracking states it made it to Minot, ND but was returned to shipper due to incorrect address but the address given was in deed correct after double checking twice. It then shows it's finally delivery being 4/14 as she stated, in Rowland's, CA which is worlds apart from where I am.  Thank you again for helping me. Sincerely, [redacted] 
 
Regards,
[redacted]

Dear customer, we are deeply sorry for all inconvenience. Recently we have confronted a large volume of orders than before, so the processing time will be longer than expected. We couldn't apologize more for the disappointment. We found that our agents have fully refunded to your card. You will...

receive the refund notification from your bank after they processed the money. It will depend the bank's processing time to notify. So sorry for the trouble again.

Dear customer, we're so regretted to bother you with these worries. We have cancelled your three orders at your request and refund you. You will receive a refund notification from PayPal in 4-10 days. Should you have any questions regarding the refund, please feel free to contact us.

Hi I wanted to update you let you know that I have resolved my complaint #[redacted]. They have delivered the package and I am just returning it now. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry for your unpleasant experience with your return request. Our system will check the pending return request and may deny your order by mistake. We will further assist you with your return request. We will send you an e-mail to fix the problem for you. Much appreciate...

your attention to check it.

Dear customer, we're sorry for all the trouble. Your package has been shipped out on October 15th by FedEx and has been delivered already. We sincerely apologize for the delay of shipment. We'd like to offer a compensation for all the trouble and we will e-mail you with details. Sorry again for the...

inconvenience.

After receiving the return tracking number, we have already refunded for order [redacted]. The refund will go back to the original payment. Thank you!

Dear customer, we're sorry for all the inconvenience caused. We have cancelled your order at your request and you will received a refund notification from your bank after they processed the money. Normally it will take around 15-25 days. If you have any further questions regrading the refund, please...

feel free to let us know. Sorry again for all the trouble.

Sincerely sorry to hear that.Our agent replied you and provided the return shipping address to you. Please carefully check it.We hope you can cooperate with us to address the complaint asap.Have a nice day.

Sincerely sorry to hear that.We gave you the return shipping address in the email. Please carefully check it.Have a  nice day.

Dear customer, we couldn't apologize enough for the trouble caused. There's an unexpected delay occurred through delivery, therefore the shipping was unfortunately longer than usual. We have refunded you for your order as compensation. Meanwhile, the package has been delivered. Please feel free to...

keep the items. We sincerely apologize for the unpleasant shipping experience and we'll try our best to update the shipping service.

Dear customer, we're sorry for all the trouble caused. We're regretted to keep you waiting. We will e-mail you with your order status. We sincerely apologize for the inconvenience brought you.

Dear customer, we are so sorry for all inconvenience. We have refunded full amount to your card. You will receive the refund notification form your bank after they processed the money. It will depend the bank's processing time to notify. So sorry for the trouble again.