Cupshe

Dear customer, we're sorry for the trouble caused. We're deeply regretted to keep you waiting so long. Your package is delayed due to an inventory crisis for the cross sweater. We will refund you for this sweater and ship the other two by expedite shipping. Over the past two moths the...

processing time was really longer than usual which required nearly one month. We couldn't apologize enough for this. We will try our best to improve our service and shorten the delivery time.

Dear customer, we are so sorry for all inconvenience. Normally the confirmation email will sent automatically upon payment. The confirmation email didn't be received due to technical problem with the support system. We have tried to solve the problems. We couldn't apologize more for any...

disappointment. We have fully refunded to your card. You will receive the refund notification after the bank processed the money. It will depend the bank's processing time to notify. So sorry for the trouble again.

Dear customer,sincerely apologize for your inconvenience. Our agent has emailed you and will solve your problem.  Please reply to us ASAP.

Dear customer, we're sorry for all the inconvenience. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're sorry that we haven't assisted you to fix your problem in a...

most timely manner. We have cancelled your order and fully refunded you. You will receive a refund notification from your bank after they processed the money. Normally it will take around 10-25 days. Should you have any further questions, please feel free to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded me the full amount. I appreciate your time and help. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we are very sorry for our delayed reply and make you wait so long. Our agent has checked your order and replied to you. You will receive the items soon. If you have any inquires, please contact us.

Dear customer, we're sorry for the late process of your e-mail and message. Our system is experiencing an update and some e-mails would be opened by our system automatically. We're regretted that the order has been shipped out already. We will offer a solution to fix the problem. Please check the...

follow-up e-mail we have sent.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will be awaiting my refund.
Regards,
[redacted]

Dear customer, we are so sorry for all inconvenience. Normally the confirmation email will send automatically upon payment. The confirmation isn't received due to technical problem with the support system. We have tried to solve this problem. We found that your order has been shipped out already...

and delivered to you according the tracking information. Once again we sincerely apologize for all the trouble and we promise we will try our best to improve our service.

We do sorry for the inconvenience caused to you.This is your valid tracking number: [redacted], the shipping carrier is [redacted]This is the tracking link: [redacted]Your package was delivered on Feb 24.Have you received it?If not, please tell us and we...

will compensate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
In the future I would recommend sending out a email within a day or two explaining the status of the order, it may help with problems in the future.  If I had been notified up front of the situation I can guarantee I would of never taken it this far.
 
[redacted]

Dear customer, we are so sorry for the trouble we have caused to you. Normally the order confirmation email will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support team. We will look into this case and fix the problem as soon as...

possible. We understand your concerns and we sincerely apologize for the lack of communication through your shopping experience. We will try hard to improve the service. Your package has been sent out already by USPS and the tracking number is [redacted]. Considering the inconvenience caused, we have partially refunded $5 for your order compensation. So sorry for the trouble again.

Dear customer,sincerely apologize for your inconvenience.  Our agent has emailed you the return address. If you want to return, please do it ASAP.

hi,We can make a full refund $21.6 on this order #[redacted]. We have sent a new email to the customer. Please carefully check it.Looking forward to you reply as soon as possible.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past two moths the processing time was really longer than usual which required nearly one month. We couldn't apologize enough for this. Your order has been shipped out and October 17th and delivered...

already. We couldn't apologize enough for the delay of shipment. We will refund you $10 as compensation for all the trouble.

In regards to complaint #[redacted] - my credit card has been refunded the entire $48.71 from Cupshe. Thanks for your help.

Dear customer, we're sorry for the trouble. The refund was delayed since we have to confirm your original payment method is active for us to initiate the refund. Since you have checked with your bank that the card can receive the refund successfully, our agent has fully refunded you on on February 7th. You'll receive a refund notification from your bank after they processed the money. We understand your concerns and we're sincerely sorry for the inconvenience. We'll try our best to upgrade our service.

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. We have...

cancelled your order on October 4th and fully refunded. You will receive a refund notification from your bank after they processed the money. It will depend on your bank's processing time to notify. For any questions regarding the refund, please feel free to contact us.

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. Your order...

has been shipped out and is in transit to your destination. We're regretted to keep you waiting for so long. The blankets you ordered from us has experienced a temporary inventory crisis due to large volume of orders than expected. Meanwhile our manufacture has updated the producing process for the blankets, therefore the shipping is unfortunately long. We much appreciate your patience and we sincerely apologize for the trouble. We hope you will like the items after receipt. For any further questions, please feel free to contact.