Cupshe

Dear customer, we are so sorry for all inconvenience. Normally the confirmation email will send automatically upon payment. The confirmation isn't received due to technical problem with the support system. We have tried to solve this problem. We found that your order has been shipped out already...

and delivered to you according the tracking information. Once again we sincerely apologize for all the trouble and we promise we will try our best to improve our service.

Dear customer, we're sorry for the trouble caused. We're deeply regretted to keep you waiting so long. Your package is delayed due to an inventory crisis for the cross sweater. We will refund you for this sweater and ship the other two by expedite shipping. Over the past two moths the...

processing time was really longer than usual which required nearly one month. We couldn't apologize enough for this. We will try our best to improve our service and shorten the delivery time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will be awaiting my refund.
Regards,
[redacted]

We do sorry for the inconvenience caused to you.This is your valid tracking number: [redacted], the shipping carrier is [redacted]This is the tracking link: [redacted]Your package was delivered on Feb 24.Have you received it?If not, please tell us and we...

will compensate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry for all the inconvenience. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're sorry that we haven't assisted you to fix your problem in a...

most timely manner. We have cancelled your order and fully refunded you. You will receive a refund notification from your bank after they processed the money. Normally it will take around 10-25 days. Should you have any further questions, please feel free to contact us.

Dear customer, we are very sorry for our delayed reply and apologize sincerely for any unpleasant worries we brought. Recently our answering time for inquiries is a little bit slow due to a large volume of inquiring tickets. We're deeply sorry that we haven't offered assistance in a most timely...

manner. Our agent has emailed you and assist you to fix the problem. If you have any inquires, please email us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded me the full amount. I appreciate your time and help. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Their return policy is dishonest. Nowhere in their policy does it say that I will only...

receive a partial refund for the items purchased. I did receive a $24 refund, which was less than HALF of the amount of the transaction. This company purposely delays the refund process in hopes that you will abandon your desire to return the items. IF you do get a response you will never receive a full refund and this is never stated in their policy. I never would have made this purchase in the first place had they been transparent about their returns process. 
Regards,
[redacted]

Dear customer, we are so sorry for all inconvenience. Normally the confirmation email will sent automatically upon payment. The confirmation email didn't be received due to technical problem with the support system. We have tried to solve the problems. We couldn't apologize more for any...

disappointment. We have fully refunded to your card. You will receive the refund notification after the bank processed the money. It will depend the bank's processing time to notify. So sorry for the trouble again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, if you look into their [redacted] page, there are many people who are still complaining they have not received their refunds. I am satisfied since my refund has been processed but I am extremely unsettled by this business and their practices. I would still recommend looking further into this company. 
[redacted]

hi,We can make a full refund $21.6 on this order #[redacted]. We have sent a new email to the customer. Please carefully check it.Looking forward to you reply as soon as possible.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
In the future I would recommend sending out a email within a day or two explaining the status of the order, it may help with problems in the future.  If I had been notified up front of the situation I can guarantee I would of never taken it this far.
 
[redacted]

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. Your order...

has been shipped out and is in transit to your destination. We're regretted to keep you waiting for so long. The blankets you ordered from us has experienced a temporary inventory crisis due to large volume of orders than expected. Meanwhile our manufacture has updated the producing process for the blankets, therefore the shipping is unfortunately long. We much appreciate your patience and we sincerely apologize for the trouble. We hope you will like the items after receipt. For any further questions, please feel free to contact.

Dear customer,sincerely apologize for your inconvenience.  Our agent has emailed you the return address. If you want to return, please do it ASAP.

In regards to complaint #[redacted] - my credit card has been refunded the entire $48.71 from Cupshe. Thanks for your help.

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support system. We will look into this case and fix the problem as soon as possible. We have...

cancelled your order on October 4th and fully refunded. You will receive a refund notification from your bank after they processed the money. It will depend on your bank's processing time to notify. For any questions regarding the refund, please feel free to contact us.

Dear customer,sincerely apologize for your inconvenience.If the item does not fit you, we can offer you the store credit to order item in right size, but you did not like this option.We have refunded to you, but we're not responsible for shipping back fee.

Dear customer, we're sorry for the trouble. The refund was delayed since we have to confirm your original payment method is active for us to initiate the refund. Since you have checked with your bank that the card can receive the refund successfully, our agent has fully refunded you on on February 7th. You'll receive a refund notification from your bank after they processed the money. We understand your concerns and we're sincerely sorry for the inconvenience. We'll try our best to upgrade our service.