Cupshe

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Your emails might be replied by automatically as our system was updating. The status of your package shows your package has been delivered. If you have any inquires, please email us.

Dear customer,sincerely apologize for your inconvenience.Your order might be lost by the shipping carrier. We have refunded the money to you.

Dear customer,sincerely apologize for your inconvenience.If the item does not fit you, we can offer you the store credit to order item in right size, but you did not like this option.We have refunded to you, but we're not responsible for shipping back fee.

Dear customer, we're sorry that you have experienced unpleasant experience with your return request. Currently the processing time for return would be longer due to an upgrade of our system. We're deeply regretted for the late reply. Our agent has set a store credit code for you. If you have any...

further questions, please feel free to let us know.

Dear customer, we're sorry for the inconvenience and worries caused. Your order has been shipped out by expedite shipping on February 2nd and is in transition to your destination. The shipping will take around 8-10 days. Once the shipping agent has provided us the tracking number, we'll update it to...

you and send you a shipping confirmation e-mail. If you don't want the package when it arrives, please refuse to sign for it and notify us to initiate a refund.

Dear customer, our agent has processed your compliant case and we'll refund you fully for your order as compensation. Since the original payment is no longer in use, our agent has notified you to offer us a [redacted] account for us to initiate the refund. We'll refund you immediately after we have your...

[redacted] account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, if you look into their [redacted] page, there are many people who are still complaining they have not received their refunds. I am satisfied since my refund has been processed but I am extremely unsettled by this business and their practices. I would still recommend looking further into this company. 
[redacted]

We're sorry for the trouble caused. Our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for process. We understand your concerns and we sincerely apologize for the lack of communication through your shopping experience. We will try our best to...

improve our service and create a more reliable shopping environment for our customers. Your package has been shipped out already by USPS and the tracking number is [redacted]. Considering all the inconvenience caused, we have partially refunded $5 for your order as compensation. Sorry again for the trouble.

Dear customer, we're sorry for the unpleasant trouble caused for your return request.  Our system is updating and we think there might be something wrong with the replies. We have found your e-mails and sent a follow-up e-mail. Please offer us the tracking number for your returned package. We...

will initiate the refund upon your reply. Sorry again for all the inconvenience and we'll assist you to fix the problem.

Dear customer, we are so sorry for all inconvenience caused. Normally the order confirmation email will sent automatically upon payment. Recently there is something wrong with the system, so our customers don't receive the emails. We will try hard to solve this problem as soon as possible. We...

checked and found that your package has been shipped out already and delivered to you in 14th according the tracking information. So sorry for the trouble again.

Cupshe item I ordered 3 months ago still has not arrived and if I track it using the order number, it states"' order not found". I emailed them and the response I got was computer generated with grammatical errors.

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support...

system. We will look into this case and fix the problem as soon as possible. We have cancelled your order on October 4th and fully refunded. You will receive a refund notification from your bank after they processed the money. It will depend on your bank's processing time to notify. For any questions regarding the refund, please feel free to contact us.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear customer, we're sorry for the inconvenience we caused. As for your two orders placed separately on September 27th and October 2nd. The sweatshirt has been delivered already on October 7th. The other sweater hasn't been shipped yet due to a temporary inventory crisis. We're deeply sorry for...

this. We will e-mail you with more details. You can also request a cancellation and refund at any time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, we do sorry for the inconvenience caused to you.We sent an email to you to help you complete the return process, please check it.We are looking forward to your reply.

Dear customer,sincerely apologize for your inconvenience.You have returned the items to us. After we receive the package, we will refund to you. Kindly email us in case of any problems.

Complaint: [redacted]Thank you Revdex.com.  I have finally received a response from this company...

and was asked to return the item to them and provide a tracking number, which is UPS tracking #[redacted].  I wish to keep an open report on them until I receive my refund because they are trying to get me to accept a "store credit" instead of a refund.
Regards,
[redacted]

Dear customer,  we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Our agent has emailed you and wait for your reply. If you have any inquires, please email us.