Cupshe

Dear customer, we are very sorry for your long wait and apologize sincerely for any unpleasant worries we brought. Your emails might be replied by automatically as our system was updating. The status of your package shows your package has been delivered. If you have any inquires, please email us.

Dear customer, we are so sorry for the trouble we have caused to you. Normally the order confirmation email will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support team. We will look into this case and fix the problem as soon as...

possible. We understand your concerns and we sincerely apologize for the lack of communication through your shopping experience. We will try hard to improve the service. Your package has been sent out already by USPS and the tracking number is [redacted]. Considering the inconvenience caused, we have partially refunded $5 for your order compensation. So sorry for the trouble again.

Dear customer, we're deeply sorry for all the inconvenience and trouble caused. Over the past two moths the processing time was really longer than usual which required nearly one month. We couldn't apologize enough for this. Your order has been shipped out and October 17th and delivered...

already. We couldn't apologize enough for the delay of shipment. We will refund you $10 as compensation for all the trouble.

Dear customer, we're sorry for the inconvenience and worries caused. Your order has been shipped out by expedite shipping on February 2nd and is in transition to your destination. The shipping will take around 8-10 days. Once the shipping agent has provided us the tracking number, we'll update it to...

you and send you a shipping confirmation e-mail. If you don't want the package when it arrives, please refuse to sign for it and notify us to initiate a refund.

Dear customer, our agent has processed your compliant case and we'll refund you fully for your order as compensation. Since the original payment is no longer in use, our agent has notified you to offer us a [redacted] account for us to initiate the refund. We'll refund you immediately after we have your...

[redacted] account.

Dear customer,sincerely apologize for your inconvenience.Your order might be lost by the shipping carrier. We have refunded the money to you.

Dear customer, we're sorry that you have experienced unpleasant experience with your return request. Currently the processing time for return would be longer due to an upgrade of our system. We're deeply regretted for the late reply. Our agent has set a store credit code for you. If you have any...

further questions, please feel free to let us know.

Cupshe item I ordered 3 months ago still has not arrived and if I track it using the order number, it states"' order not found". I emailed them and the response I got was computer generated with grammatical errors.

Dear customer, we're sorry for the unpleasant trouble caused for your return request.  Our system is updating and we think there might be something wrong with the replies. We have found your e-mails and sent a follow-up e-mail. Please offer us the tracking number for your returned package. We...

will initiate the refund upon your reply. Sorry again for all the inconvenience and we'll assist you to fix the problem.

Dear customer, we are so sorry for all inconvenience caused. Normally the order confirmation email will sent automatically upon payment. Recently there is something wrong with the system, so our customers don't receive the emails. We will try hard to solve this problem as soon as possible. We...

checked and found that your package has been shipped out already and delivered to you in 14th according the tracking information. So sorry for the trouble again.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry for the inconvenience caused. Normally the order confirmation e-mail will be sent automatically upon payment. The confirmation might not be received due to a technical problem with the support...

system. We will look into this case and fix the problem as soon as possible. We have cancelled your order on October 4th and fully refunded. You will receive a refund notification from your bank after they processed the money. It will depend on your bank's processing time to notify. For any questions regarding the refund, please feel free to contact us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry for the trouble caused. Our warehouse has experienced a great adjustment to keep up with the increasing demand which caused delay for process. We understand your concerns and we sincerely apologize for the lack of communication through your shopping experience. We will try our best to...

improve our service and create a more reliable shopping environment for our customers. Your package has been shipped out already by USPS and the tracking number is [redacted]. Considering all the inconvenience caused, we have partially refunded $5 for your order as compensation. Sorry again for the trouble.

Dear customer, we're sorry for the inconvenience we caused. As for your two orders placed separately on September 27th and October 2nd. The sweatshirt has been delivered already on October 7th. The other sweater hasn't been shipped yet due to a temporary inventory crisis. We're deeply sorry for...

this. We will e-mail you with more details. You can also request a cancellation and refund at any time.

Dear customer, we are so sorry for the inconvenience caused to you. We are so sorry that we failed to send order confirmation to our customers due to system bug. We will look into this case and fix the problem as soon as possible. We checked and found that your package has been sent out and has been delivered to you according to the tracking information. For any questions regarding the received item, please feel free to contact. Our customer agents are always willing to help, however the answering time will be a little longer due to so many inquiring tickets.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to bring you such worries and trouble. We're actually a reliable company since our customers will surly get what they paid for. We're also willing to fix any problem for our customers if there's any dissatisfaction. We're regretted that current processing time for an order is longer than...

expected due to large volume of orders. For some most popular products as you ordered would sometimes confronted a temporary inventory crisis which will further delay the shipping. We couldn't apologize much more for any disappointment. We have cancelled your order and fully refunded to your card on October 12th. You will receive a refund notification from your bank after they processed the money. It will depend on the bank's processing time to notify. If there's any further questions regarding the refund, please feel free to let us know.

Hi dear customer, we’re sorry for all the trouble caused. Our system faced a technical problem and the order confirmation and the shipping confirmation failed to be sent successfully. We’re sorry for the worries caused and our technique department has already fixed the problem and we will ensure...

that similar mistakes will never occur. We're sorry if we haven't offered immediate assistance. We will further process your turn request and e-mail you with the details. Once again we apologize for the trouble and we will try our best to improve our service.

We're regretted for the disappointment. Usually the order confirmation would be sent automatically by our system upon payment. We think there's a technical problem with our system and we will look into this. We have cancelled your order and fully refunded you on October 7th. You will receive a...

refund notification from Amazon after they processed the money. Once again we apologize for the trouble caused. For any questions regarding the refund, please feel free to let us know.