Cvr Associates Inc

The product received should be correct for the clients vehicle In the event the dealership needed to remove the door seals there is a possibility they are installing the product into the wrong portion of the channelIn the event the product received is in fact correct we are willing to
replace the product, however we are unable to return for a refundWe would need pictures of the item showing that the product is incorrect in order to rectify this so far outside of the items return period

***,The item was on back order we apologizeThe item is scheduled for delivery on 3/18/according to *** *** We are not in business to have items on back order, we do everything we can to accommodate the customers for their inconvenience. I apologize for the
delay and the manufacture has shipped the item. *** ***Consumer Relations Mgr.###-###-####

Complaint: ***
I am rejecting this response because:
CARiD.com (Onyx) did
ultimately "find the part in stock" and replaced it. BUT, the whole story is, they would not even attempt to look for the part or help me at all, until I filed a formal complaint with the Revdex.comI called, emailed and tried online chats with CARiD, to no availEach person that I dealt with, had no interest in helping me at all.Thank you Revdex.com for your assistance in getting this resolved
Regards,
*** ***

Janice,We processed a refund in the amount of $on 8/13. Elizabeth GonzalezConsumer Relations Mgr.800-505-x

We apologize for the issue the client is facingDue to the cost of the item, it needed to be inspected once it was returnedThe grille was not returned on 12/19/It arrived back to the manufacturer on 1/4/The refund for the grille has been issuedHowever, we are not liable for any labor
cost paidWe do not sell this item as "professional installation required"It's up to the client if he or she chooses to have a technician install itFurthermore, the client advised us he was returning it due to the high cost to have it installedOn 12/19/17, he advised us that he wanted to keep the grille, so the return request was closedAt no point did he advise us that it was incorrectThe grille ordered and shipped fits a 2016-Ford Explorer, and that was the one that was returned back to the manufacturer by the client. 01/29/- 01:37PMALSAction: refund $442.27; Reason: Successful; Note: / Refund for return, by Des Ab

Janice,I am unable to respond as there is a PayPal dispute open, we answered it on 7/and now are waiting on PayPal decision

At the time of order the client agreed to the terms of this order being non-cancellable and non returnableUnfortunately one of our representatives had made a mistake and led the client to believe that this order could actually be cancelled Since wheel orders are non-cancellable the request
to do so was not able to be processed and the client's order had shipped To add to the confusion on this order the package was refused upon delivery Regardless of all of this the client was refunded on 5/12/in the amount of $ This amount was not the full amount the client paid, as the shipping charges where deducted from the refund For the the confusion around this order we will proceed with the balance of the clients refund today in the amount of $

We are sorry that the client had to reject our response At this point the settlement has been satisfied as his refund has posed on 11/10/at 7:58AM in the amount agreed upon ($675.51)

In reviewing the order, I did notice a delay in the processing of the return paper workPlease find the chain of eventsI do apologize for the inconvenience caused. 7/- Item was order.7/- Client called stating he received the wrong color.7/- Manufacture
responded with approval for return. 7/- We emailed the client the return paper work, please send back.Once the item is received at the manufacture, it will be inspected and if applicable a refund will be issuedThe client will receive an email of the outcome

Complaint: ***
I am rejecting this response because: The company has not even attempted to contact me to resolve this matterWhat company do you know of that argues with the customer instead of trying to find a resolution to a problem? There is clear documentation showing that the product does not fit and unfortunately the company is unwilling to assist in resolving this issueI would like this complaint to be posted publicly on the Revdex.com website so people can understand the severity of the lack of customer service that the company is showing
Regards,
*** ***

We apologize for the extreme delay with this client's orderThe manufacturer recently relocated and has not been in contact with CarID for quite some timeUnfortunately the item the client purchased is no longer available through CarID, and has been canceled and refunded in fullWe truly
apologize for the delay and the inconvenience this matter has caused

Complaint: ***
I am rejecting this response because:i have not receive the refund as of yet
Regards,
*** ***

According to the Manufacturer item was picked up by *** on 1/to be delivered on 1/We did have to change the dates of estimated shipping based on the information received from the Manufacture I apologize if the Customer felt we were giving him the run around. Please find the ***
tracking details below for your reference in that we were not delaying his package for our own accordingThis can viewed at ***.*** tracking #: ***Ship (P/U) date : Wed 1/07/3:pm ** *** *** ** USA actual delivery : Fri 1/09/3:pm *** *** ** ** *** ***Consumer Relations Mgr###-###-####1/09/- Friday3:pmDeliveredCOLE CAMP, MOLeft at front doorPackage delivered to recipient address - release authorized8:amOn FedEx vehicle for deliverySEDALIA, MO8:amAt local FedEx facilitySEDALIA, MO2:amAt destination sort facilityKANSAS CITY, MO1/08/- Thursday5:pmDeparted FedEx locationINDIANAPOLIS, IN12:pmArrived at FedEx locationINDIANAPOLIS, IN5:amDeparted FedEx locationOAKLAND, CA2:amArrived at FedEx locationOAKLAND, CA1/07/- Wednesday11:pmDeparted FedEx locationOAKLAND, CA10:pmArrived at FedEx locationOAKLAND, CA5:pmLeft FedEx origin facilityRANCHO CORDOVA, CA4:pmShipment information sent to FedEx3:pmPicked upRANCHO CORDOVA, CA1/09/- Friday3:pmDeliveredCOLE CAMP, MOLeft at front doorPackage delivered to recipient address - release authorized8:amOn FedEx vehicle for deliverySEDALIA, MO8:amAt local FedEx facilitySEDALIA, MO2:amAt destination sort facilityKANSAS CITY, MO1/08/- Thursday5:pmDeparted FedEx locationINDIANAPOLIS, IN12:pmArrived at FedEx locationINDIANAPOLIS, IN5:amDeparted FedEx locationOAKLAND, CA2:amArrived at FedEx locationOAKLAND, CA1/07/- Wednesday11:pmDeparted FedEx locationOAKLAND, CA10:pmArrived at FedEx locationOAKLAND, CA5:pmLeft FedEx origin facilityRANCHO CORDOVA, CA4:pmShipment information sent to FedEx3:pmPicked upRANCHO CORDOVA, CA

I received an e mail from you stating that this complaint was now closed.I still have not received a refund from the seller, Onyx. The item was received on return on 7/2/15. The manufacturer issued a credit promptly to Onyx.They lead me to believe that the credit is coming yet it still has not been received.They stated to you in their last response that the credit was being processed on 6/24/15.This case is far from being closed!

I am rejecting this response because:The item has not been delivered on the 19th and the tracking #1Z5RW376***shows thatI have recieved a different story everyday from this company since the 10th I see no progress in getting my money refunded that they have had since I purchased the item on 2-
Regards,

We are not scammersThe terms and conditions page is not hiddenThe client is demanding a full refund on the item, but there is nothing to show there is any kind of error or incorrect fitmentAgain, we are more than happy to assist the client in getting this issue resolved, but we need some cooperation as wellA simple picture showing the issue is all we needAt this point, all we know is that the item he ordered, on his own, is the item that he was sentWe don't know if it was ordered incorrectly, because the client refused to provide a VIN, and we don't know what the fitment issue is, because the client refuses to send a pictureThe spoiler could fit perfectly, and the client just changed his mindIf that is the case, as refund would be issued for the spoiler less the cost of the paint and the initial shippingWe ask for certain things for a reason, and it's to better assist our clients

Complaint: ***
I am rejecting this response because:The accident referenced was weeks after we initiated the return dispute with this company so that is a non issueWè were told on the Friday prior to this complaint a refund would be issued and then on Monday the refund was taken backBottom line is that the wrong part was received and now the vendor is using another excuse to not correct their mistakeWhat will be their next excuse?
Regards,
*** ***

This order has been resolved On 3/the client agreed to accept a $refund in order to keep the order as is

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Per the earlier email, I will have the full refund issued once the items show movement back to usI again apologize for the issue with the back order, unfortunately that is something that is out of our controlHowever, we will get you refunded quickly