Cvr Associates Inc

We apologize for the issue the client is facingThe spoiler arrived back to the manufacturer damagedThe damage claim was denied due to improper packaging and was discardedAt this time, I have made an exception for the refund to be issuedThe refund has been issued as a store credit
pending the results of the client's *** disputeThe reason for this is to avoid a client receiving a duplicate refund (from both CarID and ***)Once we have confirmation from *** that the dispute has been resolved, the refund will be issued

Complaint: ***
I am rejecting this response because:
TThey have already breached contract with was to weeks from the order dateThe $was given due to the first delay with which I did not ask forThey offered another $on 8/with which I declinedThe supplier also gave two other dates from which they have not deliveredI placed an order through you all and not the supplier from which you have not delivered to me
Regards,
*** ***

In reviewing this order, the item is not in stock and on 5/6, he agreed to waitHow does he want to proceed, it seems like he now wants to cancel the order?Please advised we can cancel any time and I apologized but he was notified of the back order and chose to waitWe are not notified of the back
order until the manufacture informs usAs a token of appreciation we sent him a gift card of $on 5/6, which he agreed

Complaint: ***
I am rejecting this response because: No
one has contacted me to inform me of this progress or statusI've had to be the one to contact them to find out what is going on and have not heard anything from them since 03-03-I don't understand what the delay is or why they can't be bothered to contact me with an update or to just process the refund.
Regards,
*** ***

We apologize for the issue the client is facingWe emailed out the return paperwork, but the client shipped this back on her ownWe were happy to reimburse her for the shipping she paid, and did so via checkThis is the first communication advising us that the check was not signedThe last email
we have from the email address of ***, was on March 17thIt stated... From: *** *** *** * ***To: ***Subject: Re: CARiD Order # *** {***}Thank you for sending me a refund check.*** I have no images of an unsigned check, but I will be happy to rectify this quicklyI ask that she send me a copy of the check directly so I can get this taken care of as soon as possibleShe may send it to ***I apologize for any inconvenience this issue may have caused

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The documentation provided by the client states "Both right side tires take excessive weight" & "Front driver wheel/tire has a little up and down movement on balancer" "seems to be wheel and not tire". Industry standard allows for up to 0.035" lateral or radial run out (meaning there can be a small amount of up and down or left to right movement on all aftermarket wheels) As long as the run out on the wheel is below 0.035" then any abnormalities can be compensated for by proper balancing. The highest runout number seen in these wheels was 0.007" which is well below what is considered standard throughout the automotive industry

Complaint: ***
I am rejecting this response because: attempt to resolve this matter has reached an impasse and further discussion to resolve this matter would be futile
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Melinda ***

In looking into this clients refund it appears they were refunded in full for this order There were separate refunds totaling $ $on 12/18, $on 12/21, and $on 12/

The client is correct in his statement that the shipping should have been refunded We are processing the refund today and the client should see the remaining amount for shipping credited within 24-hours

I apologize for the inconvenience, as of 8/3/we have refunded a total of $ with transaction *** and ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** the thing is I requested a full refund for bulbs not so that would be plus taxes and shipping

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much and have a great day.
Regards,
*** ***

We apologize that the funds have yet to reflect to the client's account As stated we did refund the client on 11/16/at 1:25pm ESTThe refund carried a transaction ID of *** Depending on the client's financial institution there is some time before the money may post to the account Please find a statement of this in our terms and conditions. ***l "Payment for orders may be captured as soon as the order has been successfully placedRefunds for returned products are issued as soon as they are received by our warehouseRefunds will be issued via the same payment method originally used to place the order (*** *** *** *** *** ** ***)The refund amount will be composed of the original purchase price minus applicable shipping chargesYou will be sent an email confirming receipt of the return and your creditPlease allow an additional 5-days for the credit to appear on your account."

In this situation the client provided us pictures of a hood that shows with proper adjustments a perfect fit The cap show is at a downward angle meaning that by adjusting the hood upward the gap will close Additionally the disclaimer agreed to at the point of sale informed the client
that additional sanding, trimming, shaving and filling will be necessary during the installation process

Complaint: ***
I am rejecting this response because: I am unclear what the company is offering me in order to resolve this situation I would like the product to be refunded and shipping fees returned as well as they misrepresented their product
Regards,
*** ***

We apologize for the issue the client is having with the bulbsThe bulbs in the picture are the low beam bulb, and the client requested a fog light bulbThe phone call was pulled to verify the requestThe bulbs he received are the fog light bulbsTherefore, they are correctThe exchange part
request has already been processed, and the client should receive the return paperwork todayI'm also making an exception and having the replacements shipped out prior to the return of the fog lights

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After doing much research on this company (which I should have done to begin with). I am not willing to return wheels with the HOPE that I will get my refund and have no product. Six hundred dollars is a lot of money. I had to purchase the correct wheels (from same manufacture). I have talked with several wheel/tire companies and it is never recommended to move the break when installing wheels. Since I had to purchase the second set of (correct) wheels (having now spent $1200) I could not wait and sold the incorrect wheels for a $loss. I am disappointed in the positive spin the company put on their response to the Revdex.com as I contacted them several times was never given any options other than "NO".
Regards,
*** ***