Cvr Associates Inc

Regarding this order, we are taking the wheels backIn reference to our complaintsWe have a A+ rating with the Revdex.com that should speak for it selfI apologize that I enter the wrong order

Our client was offered a discount of $due to the damaged noted on the wheels The client's alternative option is to allow us to replace the damaged wheelsWe are willing to do what is necessary to rectify the issue within reason Unfortunately the client's request for full reimbursement of the wheels is not something we can doOn 5/the client was offered to either proceed with a discount or for us to file claim and replace the two damaged wheels The client informed us she would get back to us with her decision and we have not heard from her since. Once the client decides to proceed with either the refund or replacement of the damaged wheels all she needs to do is give us a call or email to inform us of her decision

The store credit has already been issued for this client as he requestedThe lights he sent back to the manufacturer arrived to them damaged, and no longer in new or resaleable conditionThe damage claim we filed was denied by UPS becasue the client did not properly pack the lights for return
shipmentAn exception was made to have the client issued a store credit instead of shipping the damaged lights back to himThe client agreed to this yesterday while on the phone with one of our agents

If there was that much curb rash on the wheel when it was delivered, they should not have been installed and we should have been contacted immediately for a damage claimThe wheels are inspected by the manufacturer prior to shipping and that much curb rash would have been seen immediately, either by the quality controller or by the client when they received itIf not then the shop that installed the wheel would surely have seen itThe warranty has been denied by the manufacturer and we are bound by their warranty policy

Please have client call me directly, we can't lie about the transaction...###-###-####I believe we may need to make a conferenceWe need to amicable resolved as soon as possible

Complaint: ***
I am rejecting this response because: The site states no returns on wheels and tiresHowever we simply did not return the wheels as we never took possession of the wheels because we were told by your customer service representative that the order would be cancelledThe wheels were not pulled, shipped or delivered when we cancelledAlso the shipping was FREE on the wheels so why would I be paying a shipping fee on a free shipment? Also you states the fee included a restock fee which I should not pay as the wheels were not pulled at the time of cancellationI never agreed to paying any fees on my credit cardYou spoke to my fiancé, who is not a holder of my credit card nor is he on my credit cardYou cannot simply agree to a fee with a third party and have no right to charge my credit cardI would like the return of the $credited back to my accountAs I have also filed a dispute with my credit card company.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business has finally sent me the RMA ten business days laterThe item was returned to and received by the manufacturer and yet a refund has not been processed the refund or replied to my emails requesting updateAdditionally the lengthy process for obtaining the initial RMA and return of thew defective item has been considerably longer than the one to three day process *** claims in their posted return policy.
Regards,
*** ***

The bumper has a disclosure which he must acknowledgeHe placed the order himself online and had to read it before proceeding to complete the order. He must inspect the package upon deliveryAt this point this did not occur and therefore, the item is non returnable as he needed to sign
damage and refuse the package

Our client confirmed the wheel size with our representativeHe was also sent an email with the wheel and tire sizes before he purchased for reviewOne purchased he received a confirmation email that also listed the sizes of the wheels and tiresOnce tires are mounted to wheels they are
considered used and can not be returnedverbally our client agreed to the sizes and after reviewing the email agreed to make the purchase

We are extremely sorry that Mr*** had experienced a back order on one of the items that he had ordered Unfortunately at the time of order the product did in fact state it was in stock Due to an overage in inventory the product showed available when it was truly out of stockOnce
the client decided he no longer wanted to wait for this order he was refunded in full for the cancelled item The $in shipping the client is requesting was the delivery charge for the total order Had the client waited for the back ordered product we would have not asked him to cover that shipping charge The original shipping charge is a service that was delivered upon and due to this we are unable to refund it

I am rejecting this response because: This statement about the refund is not trueThe deposit was taken out immediately from my account, but was not returned to my account until March 27, After I sent the email on the 23rd, I was requested to send them the tracking number that was used to return the core because they had no record of it It finally made its way back into our account on the 27th, not on the 24thI was also told by Elizabeth that she would get right back with me when she found out anything about the issues in question This has failed to happen and seems to be par for the course for this company

We apologize for the issue the client is facingThe return paperwork has already been issued, and the refund will be issued in full once the item is returned back

I apologize for the issue the client is facingThere was no need to request additional pictures after we received the initial setThe return paperwork has already been requested and once we receive it, we will email it to the clientOnce the cargo mat shows movement back, we will issue a full
refund

Complaint: ***
I am rejecting this response becauseI took my truck to the garage and they informed me that the lift kit didn't fit to start with but according to my vehicle information this was the one sent to me.
Regards,
*** ***

I apologize for the inconvenience of the bulb not fitting properlyWe did request the return authorization from the manufacturer, however, does he want to cancel or return the item? Also when did he call and the automated system stated we were closedWe only closed one day for the holiday
If a customer is calling in, we have designated employees who are responsible for returning all callsEverything is recorded, I can go back and see who was responsible and why his call was not returnedI just need the dates and if possible the times to pull the information. *** ***Consumer Relations Mgr.###-###-####

We apologize for the issue the client is facingThe picture request email is a generic one, and requests all the information (VIN, PART#, PICTURE OF ISSUE)We only require the picture of the issue, as the manufacturer will need this to approve warrantyThis information can also be found in our
HELP CENTER, under Warranty Claims...We will handle all manufacturer warranty claims on your behalfSpecific warranty information can be found in the "details" section of each product page. Pictures of the flaw or defect may be necessary to complete your claimShipping warrantied products back is simple with a prepaid CARiD shipping label. As the client advised us he will not send pictures, I have made an exception to process a warranty without picturesThis may delay the process, but I am pushing it throughA refund will be issued one the item is returned back to the warehouse

We have nothing showing that the wrong item was sentThe client has been refunded in fullThe $was the remaining balance of the refund as the client received a partial refund of $on December 6, 2017...for a total refund of $464.50.2018-01-13:37:06442.27***Refund/ Refund for return, by Des Ab2017-12-16:53:0722.23***Refund- D / Discount, by Blake Ga

The price match was invalid because the brands were not the sameThe client ordered *** from CarID, and asked us to price match ***. She requested we price match the two single liners by *** to a set of liners by ***It was not a legitimate price match to begin with (please see attached screen shot)The refund had to be issued as a store credit due to the client opening a *** dispute, then a claimAs previously mentioned, we were unable to issue a refund while *** was investigating, per their own words as wellWe apologize that the client did not agree with that procedure, but nevertheless, we were unable to refund at that timeThe claim was won by CarID and *** has issued the client's refund, therefore we consider this matter closed since there is nothing further that needs to be done on our behalf

Janice, Please be advised this is a custom wheels order which can not be rushedWe explained this several times to the client. We apologize for the inconvenience, however the estimated ship date is 2/27. While we certainly want him to receive his order at the same we must allow the
manufacture the time needed to finish the custom order. I sent an apology email to the client as we to appreciate the business

Part of the problem is that his mail box is full and we can't contact him. The shipping company has attempted to deliver this item numeroius times but if his voice mail is full the shipping company can't reach him.He needs to provide an alternate telephone number to reach him or this will
continue to happenNone the less, we gave him a $gift card