Cvr Associates Inc

CARiD is a distributorAlmost all products ship directly from with the manufacturer, or a vendorAgain, we apologize for the delay with the cancellation confirmation and subsequent refund

We apologize for the issue the client is facingThe client requested a cancellation for a full refund last nightHis order has been canceled and refunded in full. 07/28/- 10:01AMCustomer refunded $; reason :(shipping) / / / Additional / High shipping, by ***
**; We do understand there was an error in the shipping cost, but we state in our Terms and Conditions that we do reserve the right to cancel any undelivered order based on inaccurate informationPlease see below

Janice,This order is on hold as there is a charge back startedIn addition, two of wheels returned from UPS damage and are going through inspectionI am not able to rush this process but wanted to inform you what is causing the delay in my response.I need this open until damage claim is closedI
tmay take 7-business days

Complaint: ***
I am rejecting this response because: I received custom order that was ordered correctly but labeled wrong and shipped wrong from CARID warehouse. They would not accept order back when I initially contacted them. I need the right wheel for what I paid for and ordered
Regards,
*** ***

***I did notice a refund requestHowever, we sent him the return paper work on 7/via email did he receive it? Elizabeth GConsumer Relations Mgr. *** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***I am rejecting this response because:This is ridiculous!!!!!! I guess business ethics doesn't exist for companies such as yours, you have received the lights in an exact condition that I have received itIn any case, if there is no refund dueI am expecting you to send the items back to me.Regards,*** ***

We apologize for the issue the client is facing. As previously explained, the passenger seat cover did not fit because it was ordered incorrectlyThe client ordered a seat cover for a vehicle that is equipped with lumbar seatingThe client's vehicle does not have lumbar seating, as
confirmed by him on 4/The client requested the return paperwork on 4/and we emailed it to him on 4/I personally sent it to him in an email with a delivery receipt, and the return paperwork and label has been successfully delivered to the email address he provided (***)To date, the client has not returned the seat coverWe have made attempts to rectify this issue, going so far as to comp the price difference between the incorrect seat cover and the correct oneIf the client wishes to get an entire new set of seat covers, he needs to return what he already has (the entire set) and the manufacturer will ship out a replacementIf the client wants just the passenger side replaced, he needs to contact the manufacturer directlyWe offered him $as compensation for that as wellI have attached the return paperwork to this reply as wellThere is not much more we can do for the client without his cooperation

We spoke with the client regarding this issue, Initially she wanted to return the coreTo do that she would have had to contact us for the core return labelThey are not supplied in the boxWhen we spoke to her earlier today, she advised us the item had dry rot on the bushings, and we have
requested a warranty return for a full refund, per the client's requestShe will receive the RMA and label via email in the next to hours, as it was only requested today

We apologize for the issue the client is facingThe replacement order will ship out when the client returns the incorrect black machined wheels, using the FedEx return labels we provided on 4/

Complaint: ***
I am rejecting this
response because:The tracking number wasn't provided until I called and wanted to cancel, then I was made aware that they had shipped and could no longer get my money backThis is bad business practice and unexcepatble in today's standards of retail
Regards,
*** ***

We apologize for the issue the client is facingThe warranty request has already been processedThe client first told us it was defective, then said it wasn't installed, and the story changed several timesHe became quite irate used abusive language towards our reps when we attempted to
troubleshoot the issueAs this warranty request was made within days, we will issue the refund, instead of the replacement, since that is what the client requestedOnce we receive the warranty paperwork, we will email to him, and will issue the refund when the defective part is returned to the warehouse

We asked for pictures which the client did not provide and stated will go to Revdex.comIf I can be of further assistance, let me know

We apologize for the issue the client is facingThe manufacturer initially denied the damage claim, because they failed to see where the client properly signed for the item as damagedOnce we were able to obtain the pictures of the damage from the client, on 4/2/18, we were able to issue the full
refund in the amount of $We apologize for the delay and any inconvenience this may have caused

The client responded on August 24thWell after the time frame we provided explaining that it would be abandoned if there was no responseThe item shipped freightThe freight company will make attempts provided they are able to get in touch with the clientIn this case, neither the freight company, or CARiD were able to get a reply in a timely mannerAgain, we are unable to issue a refund to the client for an abandoned itemIt was abandoned through no fault of CARiD, the manufacturer or the shipping company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Thank you for trying to right thisSorry for the inconvenience and continual persistence, this company has done more than the last couple that I've had an issue with so thank you for that and the respondingI will try this site again like I said they did do better at contacting and answering back and actually trying to resolve the issueThat is greatly appreciated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

In reviewing this order, I see a refund on 1/7/in the amount of $for part # ***The manufacturer informed us of the back order after the order was submitted. We apologize for any inconvenience caused. ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The package was sent out to client on 8/

We apologize for the issue the client is facingWe had the sales call pulled, and the rep advised the client that the wheel would be delivered in two to three days (to hours to process and transit time of one business day)That information was correctThe ESD was set set for 1/25/The
manufacturer had a one day delay that the sales rep would not have had prior knowledge ofThe wheel shipped out on Friday 1/and was delivered on Monday, 1/(one business day transit time)We are happy to issue the client a partial refund for the shipping delayThe cost for UPS 2nd day air would have been $68.52, for a difference of $We will refund the client $as well as issue a $gift certificate