Cvr Associates Inc

In further reviewing his concernsI understand he feels the item is not exactly the same, I agree as we are not the *** Manufacture. He ordered a part from an aftermarket manufacture, therefore it will not be an exact matchIt is a comparable replacement to the original equipment part. We have arranged to pick up the item and refund him completely but he refused to send the item backThe pictures are exactly what he receivedIt is the same partHe doesn’t understand or refuses to agree. This customer refused to send in pictures initially and here we are againHe opened a Revdex.com and Attorney General complaintWe cannot send out an item that is original to his truck as we do not carry factory original equipment That type of product can only be purchased through direct vehicle manufactures. I did make a change in the verbiage of the description which states identical to state similar due to his concernsHowever, our website states this is an aftermarket part therefore, he should understand it is not an original partWe have this disclosure on our website regarding any errors of item. DisclaimerIn effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstoreDue to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior noticeThis information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties Please find the link below for your reference: http://www.carid.com/terms-and-conditions.htmlLet me know if there is anything else you need, again we are willing and have been willing to take the item back and refund him in fullHe refused to send the item back, therefore we cannot refund. Sincerely, Elizabeth G

Complaint: ***
I am rejecting this response because: im sure the wheel have not been use on my part,the wheels are still wrapped just the way I received themi would like switch the size to a 20×and pay the differenceAnd send the unuse wheels back
Regards,
*** ***

We apologize for the issue the client is facingWhether an item is damaged by the manufacturer or damaged by the shipping company, the process is the same on our endThe claim has been filed, and we will follow up with the client once we have an update. Claim Number: ***Tracking Number:
***Claim Number: ***Tracking Number: ***Claim Number: ***Tracking Number: ***UPS Next StepsWe will contact the consignee / shipper to schedule a pifor inspection.Your (the client) Next StepsPlease hold the package in its original packaging at the current location

Again, we apologize for the issue the client is facing, but as with the previous reply, this is a clear issue of curb rashThe pictures the client provided showing curb rashThis is not covered by the warrantyThe pictures were uploaded with the previous reply as well as the warranty policyWe
can't warranty this issueBelow was the initial reply... We apologize for the issue the client is facing, but the picture of the wheel she sent us clearly shows "curb rash" on the wheelIt's damaged enough that if she had received it that way, we would have been notified immediatelyThere is curb rash not only around the perimeter of the wheel, it's also part way up the spokesThis is an indication of hitting a curb or another type of hard stationary object, which could have easily and more likely than not, caused the crackDue to the amount of damage clearly visible on the wheel, the warranty has been deniedThe picture the client sent us is attached, as well as as several that are enlarged to show the damageBelow is the warranty information regarding the wheel as seen on the product page

After reviewing the call on 4/our Agent did not notate the account accordingly which caused a delay in his refund. The refund was processed on 5/in the amount of $transaction id: *** I apologize for the inconvenience this may have causedAs a token of appreciation, I have emailed him a gift card in the amount of $to use towards future purchase

Good morningPer our Terms and Conditions, we will request pictures in cases of a fitment issueBelow is that statement as seen on our website...*** We all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply
incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request. The client's RMA and label have already been issued, and an exception has already been made to issue a full refund due to the client's refusal to assist in the troubleshooting processAs the return paperwork has already been issued, we consider this matter closed

That part number was provided to us by ***, and had been previously conveyed to the clientThere is still no need to be so insulting, when we are simply attempting to help solve this client's issueThe lights and the controller are made and shipped by ***We were able to get one from a different vendor, so there is no wait for itIt is being shipped out with *** shipping at no charge...as we were advised, once again by ***, that this controller is the one the client needsAgain, should he decide he no longer wants the lights, we are willing to accept them back for a full refund

This order was placed online by the client without the aid of a sales representativeThe phone number in the order which goes to the shipping company is an old one because that is the phone number the client associates with the *** account, and is the only number we haveThe procedure
has the freight company contacting the client to set up deliveryIf they are unable to reach the client, and we are unable to reach the client, there is nothing further we can do We had no way of knowing that the number is old and out of service until we called it to help set up the deliveryWe then emailed the client to advise that this information needed to be updated, and again received no replyUnfortunately this email went to her SPAM folder which is again, out of our controlWe had been attempting to reach the client since August 17th with no replyWe had no choice but to have the item abandoned, as CARiD would end up paying storage fees that would begin to accrueThe first communication that we had from the client was on September 15th, in the form of a negative reviewThe email that was sent to the client on August 18th was as follows...Dear *** ***,The shipping carrier tried to call you and schedule an appointment for the delivery of the package but couldn't reach you at Phone # ***The shipping carrier will abandon the package if no reply by PM EST 08/and no refund will be issued in this case.Please provide us with alternative Phone # where you can be reached at your earliest convenience.Also, please contact *** *** by your own at phone# *** and schedule an appointment for the deliveryYour tracking number is ***.Please confirmWe will wait for your reply.Thank you.-- Sincerely, Dan TCustomer Service As you can see we did in fact ask for an alternate phone numberUnfortunately, because this was abandoned, we are not able to issue a refund as this was not the fault of CARiD, the manufacturer or the shipping company

Two options were stated in CARiD's response and if I "accepted" their response, it is not clear what I would be accepting.All of the merchandise has been properly packaged and delivered to a UPS full service facility today 11/09/for return to CARiDI no longer have anything in my possession from CARiD with the possible exception of a stomach ulcer.I do not feel comfortable with stopping the charge back process as my confidence in CARiD issuing me a prompt and full refund has completely eroded away with all of the trials and tribulations I have gone through with them just to get to where we are todayIn my opinion, the issuance of the UPS return labels should have happened three weeks ago

We apologize for the issue the client is facingThe price match request was done for the parts that actually matched in pricingNot all the items had the same part number as is required for a price match to be approvedThe refund was issued on 3/13/in the amount of $It has been issued
as a store credit due the *** dispute the client filedOnce the dispute is confirmed as closed, the store credit will be changed to a refundThe reason it can't be done until the dispute is closed is to avoid the client being refunded by both CarID and ***

I do apologize for the back order itemI did request to cancel the order and refund the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, Carid needs to put that there is not warranty for drivingThis is not clearly marked on their website and is a discredit to their customersI read the small bit of warranty information placed right on there website without opening another browser, which is where it should beThese are supposed to be tail light covers to protect your tail lightsThe description clearly states that, so they are misrepresentation of their product and it even says and I quote,"Improves your driving experience" right on the product descriptionThis company is either lying or doesn't know how to describe its productsIn addition, I have already placed an investigation with this company through my credit card provider because I still wanted a light cover to match the rest and I already purchased a couple of taillight covers with this company again a few days agoThe company processed this order yesterday, but I would like for them to cancel itThank you Revdex.com!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the issue the client is facingThe RMA and label were sent in business days as promisedIt was requested on the 13th, after business hours, and sent to the client on the 17thWhile we do have a day hassle free return policy, in the case of a fitment issue, we will
troubleshoot the issue, and that means requesting the VIN and a pictureThis is noted in our return policy online...DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request.This is a moot point now as the return paperwork has already been sent and the items are on their way backOnce returned, the refund will be issued

The client has already been refundedThe item was received back at the manufacturer's damagedIt had a rather large bend in the item, and the pictures were sent to the clientWe notify the client anytime there is an issue with an item they send backWhile UPS denied the claim, the refund was
successfully issued on 11/16. 11-16-03:10:AM69.78***Refund*** / Refund for return, by *** **

Complaint: ***
I am rejecting this response because: The warranty is months from the manufacturer, the 1st set of headlights were found to be defective after days, the second set months, same issue. CARID did not disclose the products they sell have a day warrantyDo they purchase inferior products and then resale to the public without disclosure? They should stand behind the products they resaleHeadlights should last for more than months warranty or not in this case, I should receive my money back . I have also contacted Consumer Affairs in my state to make sure Onyx practices are within the law and fair, since they serve to military families, my husband is retired military years!
Regards,
*** ***

I am rejecting this response because:This is nowhere close to being done in a timely manner!!
I still have no bumper

We could have taken them back if we order them incorrectly,however, the item was installed and usedIf they were not installed we could have helped her. I apologize but we can't take back an installed and used itemWhy were they installed and used, since they were wrong?Please be advised
per the pictures she sent us it was installed. I have the pictures for you to view

I apologize for the delayI am pulling the convo regarding this order to see whose error it isI am waiting for the call recording. I will keep you posted

I was given a time limit in which to get the headlights uninstalled and the new ones put in or "you will be charged for both sets", They have place a hold charge on my credit card and I just received the second set of headlights today. I am unable to get an appointment to have them installed till next week so due to their time restraints I do not know how it is possible that I will get them back in time before the days is up ! I feel it is unfortunate that this company treats people like they are trying to be dishonest!! Especially after they requested pictures of the faulty product to Prove the product was faulty!! Now the Headlights they sent are for a Camaro and mine is a 2001.. This whole transaction with this company has been a horrible experience, from the product to the way the sales people speak to you on the phoneAs you can see in their reply they continue to call me a "he" and I have told them several times, I am a woman!! Couldn't they tell by the nameNot only do they make it extremely hard to return anything, they treat you terrible once you have to talk to them about anything that is wrong. After looking into other consumer comments about their products I have noticed that many have not gotten their credits even after the items have been returned!! Most likely due to their time constraints on getting the product back to them!
Regards,
Barbara Sawyer