Cvr Associates Inc

Good morningWe apologize for the issue the client is facingPer his request, we have emailed the return paperwork for order, #***To date there is no return movementIt was resent again this morningI apologize for the level of service the client received on this order, and please know
that assisting our customers is our top priority

I am rejecting this response because: the new headlight that I got still can't be ajusted not looking to return because mechanic built ajuster so that they work but the new product is defected

It not lower than the frame Any body with eyes and a tape measure can see there is a gap between the hood and the body! I provided pictures to prove thisIt is a shame how these people are denying what anyone can see in the picturesI will be sure to spread the word about thisI think maybe im dealing with someone behind a desk that probably cant change a tire! efault letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Unfortunately the product ordered is in fact out of the day period of return After attempting to work with the manufacturer on extending the return policy our request was denied Therefore we are unable to take the product backAs a sign of good faith a $gift certificate was
added to the order

The return paperwork was sent to the client on 5/1/18, and we will issue the refund when he returns themThis was noted in the previous reply, and on the record as well as in the information on his order, so it wasn't a matter of the client hoping we'd issue a refundIf and when the wheels are returned we will issue a full refundWhile I understand the client's frustration, the wheels were not test fit prior the client having tires mounted to themThat is the only reason the return was denied by the manufacturerWe made an exception to allow the return despite that factI'm unsure as to why the client rejected the offer to return for a refund in the initial replyThat's what he requested we do for himThe return paperwork and pre-paid return labels have been sent via email and I have attached them to this reply as wellUnfortunately I can't attach all pieces of paper to this reply, so the labels are attached and the RMA is below

The delay, which isn't actually a delay, was unavoidable as the item was ordered on a Friday the 2nd at 9:PM and the following Monday was Labor dayManufacturers and their warehouses are closed on the weekendThe item would ship in business hours, and that would have been on the 6thJust as
with most other companies, everything is done in business hoursEven if the item had shipped on Friday, there is transit time needed for it to be delivered to the clientHad he opted for expedited delivery, he still wouldn't have received the item before the 6th due to the time the order was placed and the holiday on the following MondayThe order has been cancelled at the client's request and a full refund has been issued

I am rejecting this response because:
There were further problems after the initial call on 4/in which I emailed and provided dates of emails to rep with no responseWhether you acknowledge to the problem is here no there, the result is you did not follow up and will not use your services in the future

Complaint: ***
I am rejecting this response because: Elizabeth is lying.1) I have provided this business with multiple photos of the partI have detailed the part and have provided a compare and contrast on the difference of what they advertized and what they sent meThe blind man down the street can tell the difference, Elizabeth is lying when she says she can't tell the differenceI am attached some of the photos I have sent herThese are pulled off the web as they are clearer than the other pictures I took myself and sent herPlease examine for yourself - can you see a difference?2) I did win the *** case as any reasonable person can tell that this business is full of liars and they are practicing bait and switch tacticsStill - I would like the item I paid forWhy is Elizabeth refusing to send me what I paid for? It took carid.com over a month to look at the pictures I have attached for you and acknowledge that the items are not the sameJust recently, Elizabeth, playing dumb, stated "I noticed you received the wrong item." I have this in writingWhy was Elizabeth willing to finally admit that I was not sent what I paid for, yet she lies to the Revdex.com and states she cannot assess and confirm what was sent?3) It took them over weeks to get back to me and tell me the item I paid for is "not available." Yet this same exact item I ordered is still listed as "IN STOCK" on their websiteWhy? This business obviously has no intention of sending me or anyone else the item pictured and described on the websiteThey are practicing bait and switch tactics and continue to do so even after being called out on it.THE ONLY ACCEPTABLE resolution of this case is Elizabeth and carid.com sending me what I paid for*** cannot enforce this and despite me winning the case, carid.com got to keep the funds I sent themI would like the item I paid forQuite frankly, this should have happened after I paid them, without having to send dozens of emails, take multiple photos, make trips to the *** store, buy tape, buy ink, write negative reviews, and start a case with the Revdex.comThe fact that after all of this they are still refusing to send me the part I paid for, the part still advertized on their website, and the part still listed as "in stock" on their website - only proves how dishonest this business is and the great lengths they will go to in order to dupe their customers and steal their hard earned money
Regards,
*** ***

We apologize for the issue the client is facing with this orderWe shipped out the spacers as needed and are in contact with the manufacturer to make sure that the client's use of the spacers will not void the warrantyIf the client does not wish to go that route, we can take the wheels back for a
refundWe are unable to ship out two new wheels, as the spacers will correct the problemMHT makes cap spacers specifically for that issue on F250s with Floating hubsMHT does not make this wheel with a lower off set, which is why the spacers were sent in the first place

We apologize for the issue the client is facingThe images he sent us show small dents in the bars, but they have been installedWe have no way of verifying how and when the bars became damagedThis is why we have a damage claim process in which the shipping company inspects the item to determine
the causeOur damage claim information on the site specifically says not to install or attempt to install a damaged item (as seen below)The client also said the steps are not level, but the pictures do not indicate thatUnfortunately due to the circumstances, we are unable to exchange or refund the barsWe have already given the client a partial refund for the inconvenience, but we can't issue a full refund on an installed damaged item. Quick solutions for unpredictable situationsIn the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional costPlease do not attempt to install a damaged part and settle for less than what you paid for.There are a few important things to keep in mind:Products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).There are additional requirements for products that ship freightFor more information, click here.Damage claims in Easy Steps:File a ClaimKeep item in original packaging (Some items will need to be picked up for courier inspection)Receive your Replacement (A replacement will be processed immediately) DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimesIf your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possiblePlease do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective partProduct(s) must be returned to us within daysIf the damage was caused by a shipping courier, we will schedule a damage pick up by the courierPhotos of the damage, defect, or fitment issue may be requested in order to correctly process your request

Complaint: ***
I am rejecting this response because:they still owe me $shipping for second fender they listed on
their website as "shipping when I hit order now tabThey had fraudulent and misleading web page"Bait & switch" I would refer to it as
Regards,
*** ***

We are extremely sorry that this client is having troubles obtaining his refund from his bank After reviewing the transaction details for this refund a wire transfer was preformed on 6/back to the client Since this is an international wire the refund went back to an intermediary bank
provided to us by the client "National Bank of Abu Dhabi - Al Shahama Branch" There is no rejection of funds back to our account At this point the only advice we can give is to contact the receiving back to confirm what has happened with the funds

Please find our return policy as choosing to paint the item alters it from its original conditionChoosing to paint it of your choice is a custom order.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom, engraved or embroidered)

Complaint: ***
I am rejecting this response because: I am not paying another $for hrs of shop labor time again so we can take off the front end and hold it up to show doesn't fitI clearly have an installation paper showing 2010-***If it fit my *** it wouldn't say thatKeep dancing around that pointDealership showed picture of front end off in attemptMost companies try to make customer happy and deal with the issue with manufacturerI'm done with Revdex.com attempts to solveSending info now to attorney generals office and have my attorney already working with dealershipOrdered a grille in April and still having issue.carid has just recently asked for those pacticular picturesI will now get those photos and pay the $again to proveThe way I have been treated for months I will give those photos to attorney not to carid because it's become much more then that nowHave statements and Bill for all installationWhy on earth would I do all this if it fit.
Regards,
*** ***

CARiD reserves the right to cancel and refund orders that have not yet shippedIt's stated in our Terms And Conditions...While we work to avoid any errors or omissions that may appear on the CARiD website, we do reserve the right to cancel any undelivered orders based on inaccurate information. We do not need permission from the client to cancel an order that is incorrect and has not yet shippedThe client was advised several times the reason that the order was going to be canceled and refunded in fullWe are working to correct the error on the website, but any order placed for that exact same item will not be shipped and the order will be canceled and refunded in full, just as this client's orders were

We apologize for the issue the client is facingThe client advised us he ordered the incorrect item, which is why he is returning itThis is a freight item, and as such the client is responsible for the return shipping costThe agent offered to waive the return feeThis is not the return
shipping cost (pleased see below) There was no error on the part of CARiD or the manufacturerWe understand that freight shipping costs can be high, which is why if the return is caused by CARiD or the manufacturer, all shipping costs are coveredWe advised the client at the time he requested to return the item, that selling them via third party (*** or ***) would be an option for him as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We processed a refund in the amount of $on 7/According to the manufacture, he received the correct item, however, I still apologize for any inconvenience. Have a nice day

Complaint: ***
I am rejecting this response because: Show me the documentation indicating the *** number of the part that was shippedThat's all you have to do.
Regards,
*** ***

We apologize for the issue the client is facingThe warranty is provided by the manufacturer and as such, we abide by their warranty proceduresWhen the client originally requested the warranty, it was denied due to the lack of photos showing an issueWe went back and forth with the manufacturer
for some time, attempting to get the warranty pushed throughAt this time the return paperwork has already been issued and sent to the client