Cvr Associates Inc

After working with this client it was settled that the wheels would be shipped to him after being marked as priority They are currently in transit and awaiting clearance at customs

it does not right the wrong that has been doneA company that does unethical things like this should not have an A+ rating with the Revdex.com

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Part number: ***

***,We explained the reason why he is not entitled to the refund on numerous occasion as a matter of fact, he opened a dispute with his credit card company which we won. He is well aware of this decision and feels it necessary to attempt and recover the costUnfortunately, our decision
still stands as we found no damage to the item and it was return in good conditionWe see no error made on the manufactures part to refund his shipping cost. *** ***Consumer Relations Mgr.###-###-####

Complaint: ***
I am rejecting this response because: I know that when I requested to cancel the order the day after the email was sent (Not a phone call from them if they took it important as I stated when I ordered on 7/25/and the order went in on 7/due to the overnight Cashier check that arrived on Wednesday 7/27/which promised my order by the promised date of 8/That was an additional $out of my pocket and that order was not processed or started with *** Corp and could've been cancelledI spoke with a Sales Rep with *** and he didn't have no good words about CARiD and then he said"I will reserve my comments" that tells me that CARiD had done some wrong beforeHowever there promise to me wasn't kept so why should I sufferThey got my $and an overnight which they owe me for my time, money and troubleInstead of making that big sale or canceling and refunded the customer ( It was onlydays, it takes longer to process the manufacturing) From weeks to weeks the *** Rep was puzzledI will accept a store credit
Regards,
*** ***

I apologize for the inconvenience however, he has confirmed that we have kept him informed of the back orderI n addition, he has agree to waitUnfortunately, we can not send an item that is on back order. On 6/3, he agreed to continue to waitAt this point he has to notify us of his intent
to continue to wait or cancel his order? Please confirm

***,This item is used and non returnableDecision still stands. If there are other concerns, please contact us directly to resolve. *** ***Consumer Relations Mgr

We apologize for the issue the client is facingUnfortunately it appeared the UPS lost the itemThis refund was issued on 10/3/in the amount of $

The pictures of the product is not the issue hereHe return a damage item and we are sending him back the item. If you have any questions, let me knowHave a great day

We apologize for the delay in the return of this itemUnfortunately there was a delay with the manufacturer in sending us the return paperworkWe have issued the client a full refund with our sincerest apologies. 01/19/- 05:52PMCustomer refunded $; reason :*** / Refund for
return, by Jose Ri;

These are custom made wheels and the manufacturing time can varyThey are a special order item and the client agreed that they are non-cancellable, non-returnable and non-refundable except for a manufacturing defectOn August 23rd, we spoke with the client and advised that the wheels were in the
finishing stage, and would be shipping out in about three weeksHe advised our rep that he was satisfied with that

I apologize for any inconvenience, however please find the transaction id for the 3/refund. 3/24/- 10: AMAC customer refunded $for core, notification sent (Tr ID ***) The bank might have refunded him on 3/27, however we have proof of the refund date with a transaction idI'm not sure what else he would like us to doRejecting the response because he doesn't think we refunded is understandableThe proof has been provided in reflecting a true date of 3/

We apologize for the delay with the client's orderUnfortunately two of the bulbs the client ordered are not in stock and the client received two incorrect bulbs as wellAt this time, the client has been issued a full through PayPalHe may keep the bulbs he has already received as wellAgain, we
sincerely apologize for the inconvenience this issue has caused

Complaint: ***
I am rejecting this response because: you our guys are a huge scamYou keep avoiding the fact that your Return Policy does not require any of the things you are askingI added screenshotsRevdex.com, please review the screenshots and notice how this company is being deceptive with bait and switch practicesLook at how they hide the terms and conditions behind clicks hidden in the help cebte yet the Advertised Return Policy is clear as day on every page yet they do not abide by the return policy. this is a clear violation of Revdex.com accreditation standardsAdditionally, they state the guarantee 100% satisfaction without backing that upThat's another violation of Revdex.com accreditation standards. CaridPlease tell me why you keep dodging the fact that your Return Policy page does not require the stuff you are asking for.? Why do you keep reverting to a hidden page that has a complete different policy? Scammers. Refund my my money.
Regards,
*** ***

I was on vacation and I did return the call yesterdayHe said will keep the item and sell it on Ebay as I am not able to refund a warranty claim.I apologized and offered a future discount on an applicable itemHe was fine. *** ***

The manufacturer has been in contact with the client as recently as 5/8/18, and while they still find no defect with the item, they have issued an RMA and labelThis has already been emailed to the client

well they gave me my money back you can close this

Please find the latest communication from the customer...From: *** *** ***Sent: Tuesday, August 18, 3:PMTo: *** * - CARiD.comSubject: Re: CARiD.com: Information for order#*** I will inspect the package this evening to ensure all itemsarrived
and will let you know as soon as I can or cannot verify

I understand how the customer feels and I apologizeThe order was placed on 1/23/15, and on 1/28/15, *** still agreed to wait for the item. We were notified on 3/5/15, that the item was still out of stock with no estimated date of arrival*** requested to cancel the order on 3/5/15,
and we processed the refund on the same day in fullWe would not refund the price difference as this point since they received the full price they paidWe can only notify the customer of the item availability if we are aware and we should indicate this accordingly on our websiteA request was submitted to update our website, I am waiting for confirmation. If I can be of any assistance, the customer can reach me directlyI would like to apologize personally for the inconvenience