Cvr Associates Inc

Complaint: ***
To whom it may concern, I previously filed a complaint (Sept 2015) regarding a shipment of rim that was placed on back order (item was lost in transit) and was told that I will receive it in NovOriginal order was placed in Mar and I received rims in JuneCarid now claims that the rim is discontinuedI was not notified of the discontinuation but instead received a cancellation notification by email and a refund was sent to me on Oct 14thMy complaint is I am stuck with rimsThe initial purchase was for a set of rimsShouldn't the company refund me for the other rims too? I feel like a victim of fraudPlease advise *** ***

Complaint: ***
I am rejecting this response because: The company sent me the wrong part for my vehicle, a $gift certificate doesn't resolve the problem. Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have still yet to receive the shipping labels that were "supposed" to be sent "no later than" days ago and upon calling the company they tell me that they still want me to pay for the shipping and they have no record of the shipping labels supposed to be sent to me.
Regards,
*** ***

A refund was applied on 8/in the amount of $I apologize for an inconvenience

We apologize for the issue the client is facingWe issued and emailed the client the return paperwork on April 28th, and he will receive a full refund once the item is returned to the warehouseTo date there is no return movement on the label

We apologize for the issue the client was facing with he recent purchaseThe refund has been issued in full

This is a wheels order which can not be cancelled or returnedThe client was well informedAs a matter of fact, in attempt to return the wheels at all cost, they filed a charge back which we won on 4/20/15. I apologize but the decision still stands

Please confirm, did he place this order online himself? Elizabeth GConsumer Relations Mgr.*** ***

I am rejecting this response because: I send them picture and spoke with gerardo on 4/10/said they will take care of iti also have the emails that shows they responed from the call on 4/10/there was no paper work for the installthat is why the bubble rap was theft on so no damage would happen this I want my money back you can not help mei will take to small claims courtcompanies like this just want to rip you off

***,Just to clarify, the amount I show is $1,200.00, In regards to his concerns, an Agent spoke to him on 7/and ask to make a decision and contact us again with his intentWe offered a $refund or he can return all items back for a refund. We found due to his concern, that don't
have a fit for his vehicle type which is a hybridI'm in the process of having the website reviewed and updatedI apologize for the inconvenience. unfortunately, we did not agree on paying for storage, however we can refund his order.*** ***Consumer Relations Mgr. ###-###-####

I spoke with Clint A***,Mgr with Carid and is resolved, thanks

We show a charge back started, due to this we can't refund the clientHe needs to close the charge back or let it run its course

We apologize for the issue the client is facingAs we are a distributor and not the manufacturer of this product, we are advised of inventory by the actual manufacturerThe acknowledged that they gave us incorrect information, which unfortunately was passed along to the clientThere was
absolutely no malicious intent whatsoeverWe have since canceled his order, and reactivated the gift certificate that he used to make this purchase

On 1/13/15, we refunded him back to original form of payment of $Please find proof from *** tracking # *** showing it was picked up on 1/6/and being redirected on 1/9/back to manufacturer. I apologized for the inconvenience, have a great
day.*** ***Consumer Relations Mgr.###-###-####

***
I do apologize and he did receive the item on 6/18, *** ***. Delivered On:Thursday, 06/18/at 9:A.M.Left At:Front Door.Can he confirm receipt? Elizabeth G***Consumer Relations Mgr.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

As the client was advised yesterday, the delay was due to the holidays, and unfortunately unavoidableHe was promised he'd have the return information today and the RMA and labels have been emailed to the email address on file (***)The refund will be issued when the items are
received back

***,I do apologize but will not send the part and refund her for the itemPer *** ***, the item is in transit back to the ManufactureThe reason for the return is the passenger side does not fittoo short and driver side is to big. Once received at the manufacture,
it will be inspected and a credit if approve will be sent to usThis is not closed as I need to allow the manufacture the time to contact us of the condition of the return. I will request to keep this open. *** ***Consumer Relations Mgr.###-###-####

We apologize for the issue the client is facingThis is not an OEM bumperIt is an aftermarket bumper built to OEM specsOEM stands for original equipment manufacturer, in this case that would mean manufactured by Infiniti directlyIf the client is having a fitment issue, we need to see pictures
of the issueThere has been no communication from the client to CARiD since they received the bumper, so we have no been given the opportunity to address the issueThere is no bait and switch in any wayWe specifically state that it replaces certain OEM numbers only as wellI am having the sales call pulled to verify what the client was advisedThis manufacturer does not send out labels to return items, so if the client wishes to get a refund for the bumper, they would need to "field destroy" itEssentially they need to damage it so it is no longer usable, and send us a picture showing that

I apologize for the issue the client is facingThe client placed the order on April 2nd, and the flywheel was delivered on April 11th, not two months laterAttached is the client's invoice as well as the UPS tracking informationThe client's total purchase price was $221.70, so I am confused
where his request for $is coming fromThe client contacted us on May 2nd to advise us that the flywheel was incorrectWe requested the client send a picture, which he did and it was forwarded to the manufacturerThey requested the client's VIN to verify the correct item on May 16thWe have yet to receive a reply, and now the item is past the day return periodAs an exception I will process a return request for the client and the refund will be issued upon receipt of the item in new/unused condition and in the original packaging