Cvr Associates Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am now just waiting for the refund
Regards,

The client had been advised of the delay and was given a partial refund because of itThe wheels shipped out with UPS on the 24th and are actually slated for delivery todayWe apologize for the delay in updating the tracking information

After speaking with the manufacturer, we have convinced them to make an exception and take back the client's bumperWhen we stated he modified it, we were referring to the fact that his body shop sanded it downWe will be sending return paperwork in the next day or so

As we advised the client yesterday, the shipping price appears after he enters the shipping informationPer his request, this order has been canceled and refunded in full. DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-03-
14:05:23482.89***Refundorder cancelled

We are waiting for the manufacture to credit us for the itemI do apologize for the delay, however, we can't refund the order until we get the credit back from the manufacture. Please contact me if you have any questions, as we are working on this order

Complaint: ***
I am rejecting this response because: I had never requested a replacement item and do not have access to the
location the item was shipped to the business messed up by sending me a replacement after I specifically told them not to and now they are holding me liable for their mistakes
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the bars ARE unlevel.It will need to wait until this weekend when I have more time; but I will reinstall them, put a level on the step pad to prove that they are unlevel, and then uninstall them again and repackage themI will send updated pictures once I have done so
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This company was suppose to get back with me with a tracking number after they found their mistakeI received nothing in regards to my product being shippedThere was no correspondence except to tell me that they are being placed on a longer back orderThe guarantee to ship the product and the lack of communication has resulted in customers for our business not being happyThis company is very poorWe will not be doing further business with this companypoor experiences and having to cancel the orders is not how we do businessOver months later and we had to find a competent customer
Regards,
*** ***

Complaint: ***
I am rejecting this response because: OMG this company is totally ignorant and incompetentPart number *** is the wrong part numberI need a *** *** Colorshift LED Controller!!!!!!!!!!!!!!!!!!!!! I wrote this like five times in my previous letters here on the Revdex.com complaints and have contacted both CArid and *** about this as wellWhy are you so clueless? Can you read the letters before this???? Why are you making such a simple task so hard? It has already been a month! Worst customer service ever. If I return the headlights at this point I would have to take the whole front end of my car off to unbolt them (several hours labor)Then the car would not be drive-able till I got new headlights from a honest business that does not rip people off and give them the run aroundSend me the part I need (*** *** Colorshift LED Controller) overnighted/next day air and send me a full refund for the trouble!!!!! I leave for vacation for a week this weekend!
Regards,
*** ***

We apologize for the issue the client is facingThe client signed for his freight delivered item free and clear of damageThe client was made aware at the time of purchase that since it it a freight item, it must be inspected for any damageIf the item is damaged, he must sign the bill of lading
as DAMAGED, in order for CARiD to file a damage claimAs this is not the case, the client must file a damage claim on his ownWe are unable to do this for himBelow is our freight disclaimer as laid out on the websiteWe have a short video as well explaining the manner in which to inspect the item prior to acceptingThis policy is absolutely in the best interest of our clientsIf the damage is noted immediately, then the client is protected from the possibility of the freight company saying that the client damaged the itemWe are not placing the blame on the client at all, as we do not believe that he damaged the itemBut by the freight disclaimer not being followed correctly, the client has taken the ability to file a damage claim completely away from CARiD and he must file on his ownWithout that damage claim being filed and approved, we are unable to issue a refund or have a replacement processed. https://www.carid.com/help-center/freight-shipping-info.html

We were never informed of additional delays by the manufacturerPer the client's request, this order has been cancelled and refunded

Complaint: ***
I am rejecting this response because: I have added a complete file on the case which includes complete summary of complaint, documents, pictures, amounts and exhibits. I have also changed the amount of total claim due of $3,232.78 Please review the attached file and proceed with investigation of this merchant.I have also included hundreds of outstanding complaints that have not been resolved by this merchant. This is obviously a problem merchant with a problem, past history
Regards,
*** ***

After reviewing their concern, I will honor the request and have the return label sentThis will be done in the next hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
He had over months to look at it after he told me he would make it rightHe was even on my next door neighbors property and would not even check with meHe abandoned this jobYou saw the picturesHow long was I to leave the poor trim work on my houseI will take this to the next level and see him in small claims courtI will keep you informed of my progressThe man said he would stand behind his work and lied miserably. Thanks, ***

We sincerely apologize for the issues that this client has had with his order Yesterday the client spoke with one of our Master Techs who resolved the issue and has ordered the correct product for the client Item will show tracking within the next hoursUpon receipt of the correct
product all issues will be resolved

We apologize for the issue the client is facingWe did not, nor do alter tracking numbersThe first tracking number ***, showed delivered on April 2nd and shows it was signed for by M B***, and left at the front deskDue to that information from UPS, we were unable to file a
lost package claimAt the client's request, we shipped out a replacement under tracking #***, which also shows delivered on 4/and received by M B***, and left at the front deskAs a replacement has been processed, shipped and delivered, there is nothing to refund the client. ***https://wwwapps.ups.com/WebTracking***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** PS Check the screen grab of the conformation email thanking me for providing the photos on March 23rd at about 5:pm I did send the photos They're either lying, or some lazy *** didn't check his email

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: Yes they gave me a $refund but the fact that I was told that it would be shipping out on Oct and would receive it on Oct which is daysThe reason I did not pay for the expedite shipping is because their customer service rep kept telling me with ups ground that I would receive on Thursday Oct It did not ship until the next day at around a.m.
Regards,
*** ***