D R HORTON INC Reviews (239)
Review: We purchased a new home 11/12/12. It's been a year of broken promises and missed appointment. Upon closing my wife was told there would be a 30 day walk through (never happened) the closing field supervisor changed and his replacement made the same promises and never followed up. Within a few months we had another supervisor take over the subdivision and like the others more excuses. We are now a year into ownership and no warranty work has been completed. New construction as we have found doesn't mean you get what you are paying for, the walls are not square throughout the entire house, window not finished during construction with trash from installation still in the window seal, correction marks on the walls throughout the house from drywall installation, the walls were never painted, my wife picked a color during construction which was charge in the price of the house, only to receive a refund of the cost of the paint not the labor, of course the labor was figured in the total estimate. After several emails sent with no response I started sending warranty request via their website, and some to respond from customer service. I was shocked how fast she replied........ Thinking finally we would get this taken care of NO!!!!! An email was sent from the customer service representative to my wife and included the current field supervisor whom I've spoken over 6 months ago about the issue for another appointment on 11/14/13. We were home all day, no call, no show..... One of our neighbors is having some of the same issues... He give the number to the field supervisors boss, so I reluctantly called and didn't leave a message. Yes, he called me back and after brief conversation he promised he would speak with the field supervisor and get back with me. I wasn't expecting him to follow-up because that would be the right thing do, but he did via email, stating the appointment was over look!!!!!! Strange as it sounds that's just how we feel OVERLOOKED!!!!! After a year the house has settled and we have more issues nail pops, cracked joint in the walls, seams showing the drywall, and nothing done to correct it....Desired Settlement: Finish the job to our satisfaction........
Review: This is a letter written to Ms. [redacted], D R Horton's Corporate Executive. I built my home with D R Horton and have pictures proving gross negligence of an entire tractor trailer loaded with sod for my home planted on beds of rocks and stones. It died within five days!!
Review: dr Horton does not honor warranty!
Review: Roof and siding repairs where agreed upon in 2014 and never accomplished, despite extensive email documentation and professional inspections.Desired Settlement: Replace roof and repair siding issues.
Review: My husband and I went to the D.R. Horton office in [redacted] in [redacted] back in I believe May of 2014, simply inquiring about what it would take to possibly purchase a home.
Review: BROKEN PROMISES,CONCERNS NOT FIXED,SHOTY WORK,LIED TO,PORCH SCREENS SIZED WRONG AND MISSING,SCREEN TO SMALL NOT OPEN AND CLOSE AND SIDING BOWED.
Review: MY DRIVEWAY IS SINKING AND THERE IS A SUBSTANTIAL GAP BETWEEN THE DRIVEWAY CONCRETE AND THE FOUNDATION OF THE HOUSE.Desired Settlement: I WOULD LIKE MY DRIVEWAY ELEVATED TO IT'S ORIGINAL HEIGHT OR REPLACED.
Review: To whom it may concern,
Review: DR Horton contractors driving over our lawn. We live in Mostyn Manor in Magnolia, TX. They have been building a new house across the street from ours over the last couple of months. Their trucks delivering concrete blocks, bricks etc. continue to cause ruts in our lawn. We have contacted the company about 6 times and they won't call back. We even talked to one of their dirt dump truck's driver about the problem. That company even advised DR Horton that DR Horton was blocking the street forcing other trucks to drive over part of our front yard. My wife finally got a hold of the so called construction superintendent for our subdivision. He rudely denied they did it and advised his anonymous boss would call her back. He never did.
Review: We recently purchased a DR Horton home and purchased an upgrade shower door frame. The upgrade purchased was made based on a photo they provided of the product. When we moved in, the shower door that we saw on the photo NOT what was installed. We worked with DR Horton's customer service department for months to get this resolved and we were finally told that they will not provide the shower door shown in the photo nor give us a refund.Desired Settlement: DR Horton sold us an upgrade based on a photo of a product they said they were able to deliver. If they can't provide the product they should provide a refund.
Review: The covered patio on our home has leaked during storms from the time we closed on the house (May 2013). DRH's warranty services were contacted over the last 18 months, and numerous attempts fix the problem were attempted. Each time, the patio was left in a state of disrepair, and the attempted remedies failed. Nearly two years later, sections of the roof are still not repaired, and the customer service rep (and his supervisor), who were last at the house in early Jan 2015, stated at the time the issue would be ultimately resolved (and the back porch repainted) by Jan 10. I have not heard from either of them since that time. Each time a repair is attempted, there is no follow-up and months pass between successive attempts. There is no resolution.Desired Settlement: Damage has occurred to the roof over time to the roof in the repeated attempts to repair the core problem. We need the continued dripping resolved, all damage repaired, and the back porch painted (currently, the damanged sections are all white and the rest of the roof/patio is brown).
Review: I have had multiple issues with this builder since January in building a home. I have requested someone to come fix the sprinkler system, I have contacted the sales counselor and construction manager on numerous occasions about the workers using my utilizes (water/electric), I contacted their big office located [redacted] only to be told over and over again that someone will call me which they have not. I have put tape over my electrical pole only for the tape to be removed, I try to turn the main water valve off everyday before I leave for work, but sometimes it is forgotten and I should not have to. The dryer vent was not connected upon move-in. I have now posted no trespassing signs on the electric pole in English and Spanish. This company is horrible and does not respond to any complaints.Desired Settlement: They (DR Horton) need to pay part of the utilities as I have contacted them on more than 3 occasions when we were home and caught them, not to mention who knows how many times when we have not been home.
Review: DR horton refuses to return my phone calls regarding a structural defect/warranty issue with my home.
Review: A slab leak occurred on the hot water line in our foundation to the kitchen sink in our DR Horton home. We were explained to that repairs were covered under our 10yr builder's warranty from DR Horton. It has now been 3 months since the claim was reported and repairs have yet to be completed. The repairs involved ripping up some tile floor in the kitchen which is continuous through most of the downstairs area of the house. Rather than replace the entire continuous tile, we were offered a different tile in the kitchen as the current tile could not be matched. The flooring company also suggested a "mat" style addition to the tile in the entry way which was approved, this has not been completed. Painting has not been completed. We were without the use of our kitchen for over 2 months, no compensation was offered for us having to order/dine out for every meal for 75+ days. No offer was made to move us out while repairs were completed. Contractors show up at random unscheduled times or not at all. Weeks pass between repairs. We are finally able to use out kitchen and appliances again, but no one was sent to clean up the mess left behind. Large parts of our home were covered in dust from the crews jack hammering and trenching the floors to run new water lines. More dust from tearing up and replacing the floors. They offered us a backsplash to match the new kitchen floor but that is yet to be completed as well. Our refrigerator, dishwasher, and in sink disposal were also damaged in the process of repairs. We requested new countertops to match the new tile we were forced to replace the old tile with, that request was denied. We feel like we have been treated as an afterthought by DR Horton and their warranty team and will be happy to spread the word about DR Horton's complete lack of customer service on every social and media outlet available. Phone calls both to their warranty person and corporate offices go unreturned for days, weeks, or completely.Desired Settlement: All continuous surfaces affected should be painted, including most of the downstairs ceiling and walls in the common areas. Backsplash and "mat" in hallway completed. Refrigerator, Dishwasher, and disposal repaired or comparably replaced. Counter tops replaced to match the new kitchen colors. Compensation for expenses while kitchen was unfit or unable to be used. A THOROUGH cleaning of all affected areas from top to bottom including AC ducts of dust and debris resulting from repairs. REPAIRS TO BE COMPLETED IN A TIMELY MANNER! IT HAS BEEN 3 MONTHS FOR A 2 WEEK AT THE MOST JOB!
Review: I left messages with the local DR Horton in HI and then at the headquarters and they never responded. When my house was built by them, they failed to install a water shut-down valve. The valve is an absolute must if something bad would happen.Desired Settlement: Do their job and not just ignore me as private person.
Review: DR Horton is not complying with fixing warranty items on their houses. I have waited for a roof leak to be repaired, and cabinetry, dooring, and landscaping issues to be corrected. Contractors do not show up as promised and homeowners are not communicated with to let us know when contractors are showing up . We are expected to be home 24/7, in the chance that maybe a contractor will show up to fix a warranty item on our house. The company is disrespectful of our time, energy, and finances.Desired Settlement: DesiredSettlementID: Other (requires explanation)
The most upsetting experience we have had is with the construction supervisor [redacted]. During our walk thorough he had noticed his crew did not put final touch up paint on a few last minute stucco repairs. Jacob had guaranteed me personally, that he would return and touch up the paint while we went to sign for the keys. I returned home that evening to find the stucco not painted. We purchased our home in June of 2014, seven months later, NUMEROUS phone calls with him and his MANY EMPTY promises on his 'guarantee' they would be painted by end of day or following week have yet to be followed through upon. It saddens me to have had such a great experience with D R Horton and [redacted] who were honest and had integrity, to have [redacted] lose my trust in the company since he is the face of the company I see and deal with. Our home has been great and repairs needed though their warranty department have been fulfilled. Our family would certainly purchase a D R Horton home, as long as we do not have to deal with this construction supervisor. I feel his only concern was to lock in a great review on the closing survey, and once he talked the talk to get it he was done. Nothing was followed up on his end.
I’m not sure what all the negative comments are about, because I love my DR Horton home! I have lived in it for a year now and I have not had any problems. The sales person and the builder were both very nice, helpful, and informative during the buying process. My home is very efficient. The highest energy bill I have gotten over the year I have been in the house was $89!! My home is 2161 square feet and its hot in Houston so I thought that was amazing! I shopped several other home builders in my area and DR Horton offered me way more from my money and I got a great quality home. All my neighbors and I always talk about how happy we are with our homes. In my opinion DR Horton is the best out there!!
Review: I purchased a new home from DR Horton in 2006 but I recently discovered the ceiling in my living room developed a wet spot and stain. Upon further investigation I realized the 2nd floor master bathroom was the source of the leak. During the removal of the shower tile, drywall, mortar and associated building materials I discovered some significant issues with the initial installation and construction of the shower. Below is a summary of the water damage, mold and installation short-cuts. I can provide pictures if warranted.
Review: Since November/December of 2013 I have reported an issue with my kitchen and bathroom cabinets. My house was purchased on March 2013 and a few months after moving in, the cabinet's paint began to fade. There are approximately 8 cabinet doors and drawers with paint fading. The customer service representatives that have been "in charge" of this issue have done nothing to resolve it. It has been almost 4 months and we are still dealing with this issue. My cabinets look like they are 20 years old, not 11 months. I have pictures of the cabinets showing the poor quality of the material/paint. We have been very patient in trying to resolve this issue but there seems to be no interest on behalf of DR Horton. We are very disappointed with the customer service we have received and feel like we are just being ignored.Desired Settlement: We are asking for a professional customer service agent from DR Horton to contact us. One that will take care of this issue and will return our phone calls. Our cabinets/drawers need to be repaired and/or replaced.