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D R HORTON INC

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Reviews D R HORTON INC

D R HORTON INC Reviews (239)

Review: We purchased a new home 11/12/12. It's been a year of broken promises and missed appointment. Upon closing my wife was told there would be a 30 day walk through (never happened) the closing field supervisor changed and his replacement made the same promises and never followed up. Within a few months we had another supervisor take over the subdivision and like the others more excuses. We are now a year into ownership and no warranty work has been completed. New construction as we have found doesn't mean you get what you are paying for, the walls are not square throughout the entire house, window not finished during construction with trash from installation still in the window seal, correction marks on the walls throughout the house from drywall installation, the walls were never painted, my wife picked a color during construction which was charge in the price of the house, only to receive a refund of the cost of the paint not the labor, of course the labor was figured in the total estimate. After several emails sent with no response I started sending warranty request via their website, and some to respond from customer service. I was shocked how fast she replied........ Thinking finally we would get this taken care of NO!!!!! An email was sent from the customer service representative to my wife and included the current field supervisor whom I've spoken over 6 months ago about the issue for another appointment on 11/14/13. We were home all day, no call, no show..... One of our neighbors is having some of the same issues... He give the number to the field supervisors boss, so I reluctantly called and didn't leave a message. Yes, he called me back and after brief conversation he promised he would speak with the field supervisor and get back with me. I wasn't expecting him to follow-up because that would be the right thing do, but he did via email, stating the appointment was over look!!!!!! Strange as it sounds that's just how we feel OVERLOOKED!!!!! After a year the house has settled and we have more issues nail pops, cracked joint in the walls, seams showing the drywall, and nothing done to correct it....Desired Settlement: Finish the job to our satisfaction........

Revdex.com

Response:

This message is in regard to your dispute submitted on 11/15/2013 3:53:26 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review

MESSAGE FROM BUSINESS:

A meeting is scheduled for Monday at 9 am with the homeowner.

Review: This is a letter written to Ms. [redacted], D R Horton's Corporate Executive. I built my home with D R Horton and have pictures proving gross negligence of an entire tractor trailer loaded with sod for my home planted on beds of rocks and stones. It died within five days!!

Ms. [redacted],

Subject: This is "Unfair business practices and Negligence" from D R Horton. I have been waiting on this decision for over six months about planting my entire lawn on top of beds of rocks and stone. I am requesting a refund for the fully loaded tractor trailer eith sod for my home. Thanks! [redacted]

From: [redacted]]

Sent: Tuesday, October 15, 2013 12:55 PM

To: [redacted]

Subject: FW: Pictures of sod planted in my back yard upon rocks & stones. by D R Horton...FW: Breckenridge Lot 21 / 60 Day Inspection

Hello Ms. [redacted],

More proof attached to request a complete refund of my money spent for a tractor trailer fully loaded with sod plus delivery charges. (Perhaps, $6000 - $9000.00 dollars?)

I also am requesting a refund for over $3000.00 dollars spent to replant my entire lawn.

D R Horton was most negligent planting sod on beds of rocks and stones. Then, poorly watered it the day before and day of Closing/Settlement. My Real Estate witnessed the final planting of sod the morning of my Closing/Settlement date on March 29, 2013.

I am still raking up tons of rocks and stones before planting new grass seeds. I just replanted 85 percent of my entire lawn the past two weeks which cost me an additional $1000.00 dollars.

The original sod had tons of weeds and watermelon type plants growing out of it. [redacted] bent down and picked up the sod and determined it was bad sod.

I can not believe a “Retired and

100% Permanently/Totally Disabled Military Veteran” is being treated this way after serving my country faithfully and honorably for 20 consecutive years. Thanks. [redacted]

From[redacted]]

Sent: Tuesday, August 27, 2013 8:25 AM

To: [redacted]'; [redacted]); [redacted]'; Thomas M B[redacted]

Subject: Pictures of sod planted in my back yard upon rocks & stones. by D R Horton...FW: Breckenridge Lot 21 / 60 Day Inspection

[redacted],

These are some pictures of D R Horton planting sod irresponsibly upon beds of rocks and stones on

March 28, 2013. I had a representative that visited my home the morning of my “Closing/Settlement” date March 29, 2013 and proved the sod was poorly watered and more sod was being planted. (I have those pictures.)

I must have wasted whatever it cost for a tractor trailer loaded with sod for my home probably $5000.00 to $6000.00 dollars. D R Horton should refund the $5000.00 to $6000.00 dollars refund for

“Irresponsible planting of expensive sod!!” I reiterate that $3000.00 dollars was spent on [redacted]’s grass seeds, [redacted]’s Turf Builder, organic soil, watering for months, pulling weed from strange watermelon type plants growing form the sod and happening to the present day!!

Note: Sod nor grass seeds will grow on rocks and stones. Plus, I did not care for the red clay and would preferred organic black soil to give the sod a chance to grow. My sod died within 5 to 7 days no matter how much water was provided!!!

Plus, the next door neighbor who had not closed on their home was provided professional water service for their lawn for many weeks before closing on May 3, 2013. The neighbor’s lawn looks like a golf course. I complained and told D R Horton it was a clear case of “Racial Discrimination”!!

(I have pictures to prove that too!)

This was supposed to be my “Walk-Thru Inspection” on March 28, 2013 the day before I closed. It was not ready when I arrived and never was!! [redacted] told me he has teams of maid service, painters, etc to finish my home that day on March 28, 2013. I took photos of every room too. I actually never receive my proper “Walk-Thru” before purchasing my home!!

The house was not ready and a rush job was being done to my home so D R Horton would meet its goal to have a house built before the end of March 2013. I was the first homeowner to move into “Woods of Breckenridge”. I successfully completed my “Closing/Settlement” the next day (March 29, 2013).

Note: D R Horton Construction Superintendent, Walter S. Culver, present during the terrible sod planting upon beds of rocks and stones in my back yard. He did not correct them!!

From: [redacted]]

Sent: Friday, August 23, 2013 10:20 AM

To: [redacted]t)

Cc: [redacted] Subject: RE: Breckenridge Lot 21 / 60 Day Inspection

Morning [redacted],

When would you like to schedule your 90 day inspection w/ [redacted]? Just let me know at your convenience and I will gladly schedule this inspection so you and [redacted] may review your concerns as referenced below.

Thank you,

DR Horton - America's Builder!

Customer Service / Warranty Manager

[redacted] Offic[redacted] Fax

From: [redacted]]

Sent: Friday, August 23, 2013 7:32 AM

To: [redacted]

Subject: New Warranty Service Request for your Division

A Warranty Service Request for your division has been submitted online by one of your homeowners.

To process your division's requests, go to "CMS Desk" - "Administration" tab - "Warranty Services" module.

(Click here to login to CMS Desk)

If you need to add/remove anyone from this email list, please contact [redacted] This message was submitted from an unattended mailbox. Please do not reply to this message.

Division: Northern Virginia - VA, Northern Virginia

Date Submitted: 08/23/2013

Req #: [redacted]

INFO FROM JDE-

Project: [redacted] Breckenridge Hills

Lot: 0021

COE: 03/29/2013

Lot Address[redacted] VA 22553

INFO PROVIDED BY HOMEOWNER-

Homeowner Name: [redacted]

Cell Phone: [redacted]

Preferred Contact Method:

Original Homeowner: Yes

Issue(s):

To: D R Horton I, [redacted] A [redacted], had my closing/settlement date on March 29, 2013 for my new home. I had to call and write letters continuously to ensure my 90 day inspection took place which was two weeks later. I was told that three more things would happen during May 29, 2013: 1) My entire home would receive caulking from such poor caulking jobs. (This includes inside and outside.) 2) The width of my backyard connecting to the forest was supposed to have a small bulldozer to remove all wild thickets, weeds, stones/rocks. Then, bring soil to plant sod. (I refused placing pine straw to increase the growth of bugs and snakes!) I attempted to make a division line with the end of my backyard and thickets. D R Horton had a bulldozer to remove thickets and wild plants/weeds during May 2013. Then, left a wide dirt road. More thickets and wild weeds grew three times worse!! I injured myself during June 2013 attempting to remove thickets and weeds. I immediately went to the Emergency Room while chopping weeds and thickets with a hoe and diagnosed with Neurothapy. I am suffering for three months with nerve damages from chopping weeds and thickets in my back yard. D R Horton promised during my 90 day walk through inspection to return and bring soil along with planting sod. It never happened and now my regular backyard is being destroyed with wild plants and weeds!! 3) My third bedroom door is difficult to open and gets stuck trying to open and close it. It makes a loud noise. 4) My sidewalks and driveway were never pressure washed and still discolored with stains from building my home. (I noticed the other homeowners homes were pressure washed upon my request during May 2013. I took pictures to prove it too but my home was never pressure washed.) I thank you in advance for your cooperation pertaining to this matter. I may be reached at[redacted]/home… [redacted]/cell or the aforementioned email address. [redacted] P.S: Roll Off Services, Inc violates the Spotsylvania County Noise Ordinances. Roll Off Services, Incorporated information is: [redacted]2…License Plates: [redacted] Every Friday morning at 4:30 am, the entire neighborhood is awakened and disturbed by the loud motor and sends trembling sounds through our homes to retrieve trash bins. This needs to be done near the end of the work day. It is bad enough to hear construction noises starting at 7:00 am since April 1, 2013. Some vendors were working on Saturday and Sunday banging and making noises. My family has lost a lot of sleep since April 2013 to August 22, 2013. Please stop Roll Off Services, Incorporated from disturbing the peace at 4:30 am, 5:00 am, 5:30 am, 6:00 am. and more. (The driver was so afraid this morning with me taking pictures. He told me his boss told him to come early while the crew was not here. I told him it is not his fault. The boss or D R Horton should be more considerate and arrange for the full trash bins to be emptied between 5 pm – 6 pm near the end of the shift. I took pictures for proof. Also, two tractor trailers come very early in the morning around 5:00 am loaded with sod. This happens every time a home is near completion or about to have a closing/settlement date. Again, please have the tractor trailer deliver sod at 7:00 am in the morning. Most time, the five men crew do not lay the sod until 8:15 am. or later.Desired Settlement: I want D R Horton to give me a letter, phone call, and personal apology along with a check for the cost of a fully loaded tractor trailer with sod.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your complaint submitted on 10/15/2013 3:28:28 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message at your first convenience.

The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS[redacted]This

correspondence in with regards to the above-mentioned complaint, in reference

to Mr. [redacted] submittal to the Revdex.com, dated October 15, 2013.Mr. [redacted] closed

on the above-mention property March 29, 2013.

Shortly there-after, he contacted D.R. Horton with concerns related to

his sod dying and clearing of the remaining rear section of his property. Mr.

[redacted] was informed that the rear section of property is left in its natural

state and will not be cleared He was

also informed that upon occupancy of his property, it is his responsibility to

maintain all sod, trees, and shrubbery as these items are excluded from any

warranty coverage, as per the provisions of the Limited Warranty and as

included in his sales contract. On August 30th,

I personally meet with Mr. [redacted] to review these concerns as well as other

misc. warranty issues. In our inspection

of his landscaping, Mr. [redacted] again indicated that D.R. Horton should clear the

remaining rear section of his property and reimburse him the costs associated

with his having to perform repairs to both.

It was apparent at this time that the sod was in a state of shock and

several areas which had died. Again we

discussed that this was not covered by his Builders warranty and D.R. Horton

would in all probability not reimburse him any remedial costs, but I would

review his concerns with management. I spoke with Mr.

[redacted] on October 15th, and informed him that his request for

reimbursement was denied.The installation

of Mr. [redacted] landscaping was initiated the day prior to his closing and

completed the day of closing. This was

not a situation where the landscaping was installed prior to closing and not

maintained by D.R. Horton. Contrary to

Mr. [redacted] statement of “racial discrimination” in that the neighboring home was

being water by D.R. Horton prior to its closing; this is the responsibility of

the Builder to maintain the lawn until the time of closing, on any home. Subsequently, with Mr. [redacted] landscaping

being installed at time of closing, from that time forward, all maintenance

responsibility (watering) was solely his. (I have attached previous

documentation of the most recent correspondence with Mr. [redacted] as well as

photos of his lawn at time of installation. Note that these photos were taken

by Mr. [redacted] the day prior to closing and that the sod is green, alive and in

good condition at time of installation.)In closing, D.R.

Horton will continue to honor any and all warranty requests submitted by Mr.

[redacted], so long as these requests are within the contents of the Limited Warranty

provisions and his sales contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I, [redacted], noticed the next day after closing on March 29, 2013 that most of my sod

died and turned a combination of light brown, white, and extremely pale green

colors. The sod would have never died in less than 24 hour but was horrible sod

planted on rocks and stones. Plus, it was poorly watered between March 28 and

March 29 because of the water pipe bursted unexpectedly in the front yard!! The

busted water pipe stole time away from the landscaping staff. Plus my

Real Estate Agent visited my home the morning of my

"Closing/Settlement" date and informed me that my sod was already

dying that morning on March 29, 2013. My sod was poorly watered by D R Horton

and did not get a fair chance to grow on top of rocks and stones. (Notice it on

all of my pictures that rocks and stones dominate my property. However, the

landscaping staff could care less and negligently continued to plant sod on

stones and rocks!! That is

why I am asking for my sod reimbursement because D R Horton utilized

"Unfair Business Practices". It took an entire flat bed tractor

trailer to ship sod to my new home. D R Horton negligently used my money by

planting a poor quality sod product during March 28 and March 29 . March 29,

2013 was my (Closing/Settlement Date). My entire lawn was mostly destroyed with

extremely dried and bad sod dying. I spent

over $3500.00 dollars to actually have a nice lawn which took me four months to

complete. June, July, and two weeks of August were the months that I suffered

from Neurathapy while working in my back yard chopping weeds. The hoe hit

several rocks and stones hidden below the weeds at the edge of my back yard

sending electrical shock through my body. I had to

lay around and rest 2 1/2 months from my injuries in my left hand, left arm,

left shoulder, and left upper back. It destroyed the quality of my life during

that particular time. Plus, I incurred additional medical expenses with my

Neurologist and Acupuncture Doctors. I have removed rocks and stones for four

months while planting my lawn. There are

other discrepancies with my home that have not been repaired or replaced. My

home was vandalized for two weeks before my Settlement Closing Date. The

Construction Superintendent failed to contact the Sheriff nor inform higher

official with D R Horton. I called the Sheriff March 30, 2013 to report the

vandalism which covered two weeks time period. A Sheriff Patrol was put in

force. I am waiting on D R Horton to keep its word. Very

Disappointed! [redacted]Retired Military...Permanently, Totally, & 100 Percent

Disabled through military connected disablilties.

Review: dr Horton does not honor warranty!

Company is not compliant on warranty. We have been dealing with company for the past 6 months to get warranty issues taken care of.Desired Settlement: For them to do the work they have promised in a timely fashion.

Business

Response:

I have reviewed this complaint, and all outstanding items in their home were completed on 1/8/15. They have had numerous service requests over the time period from when they closed on their home on 7/24/2013….. all of them were completed on an average of 18 days per request. We have no open requests from them at this time. David L. Gude Vice President of Construction Tampa Division D.R. HORTON America's Builder

Revdex.com

Response:

[redacted] :

As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 11/28/2014 12:00:00 AM by [redacted]

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case. We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at [email protected]

Regards,

Review: Roof and siding repairs where agreed upon in 2014 and never accomplished, despite extensive email documentation and professional inspections.Desired Settlement: Replace roof and repair siding issues.

Business

Response:

This letter is in response to the roofing and siding repairs. The roofing repairs were completed onyour home in August 2014. The siding repairs were delayed due to the weather to be completedspring 201 5 as communicated to you by the D.R. Horton representative in the fall of2014. TheD.R. Horton representative is meeting with the siding trade on 05/07/15 at 10:00 AM. The sidingrepairs will be scheduled and D.R. Horton will advise you of the time line for completion.[redacted]Construction ManagerD.R. Horton, Inc.-Minnesota[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

Review: My husband and I went to the D.R. Horton office in [redacted] in [redacted] back in I believe May of 2014, simply inquiring about what it would take to possibly purchase a home.

We both knew that we needed to work on our credit to make this happen. However, the agent [redacted] took us through the whole process of running our credit and drew up a contract and had us put down earnest money in the amout of $500, with a 100% gurantee that if we couldn't get approved for a home we would get that money back. We were also told that the loan officer would be in contact with us to give us information on a credit improving program, which we never recieved anything along those lines which was very disapointing because we were very serious about getting our credit in order so we could come back purchase a home from this home builder.

It is now the end of September and we still haven't recieved our $500 back. My husband has called, left messages and several emails for [redacted] over this long time period. Initially he told us that he was getting the paperwork together and that we shoud be recieving the money within a few weeks. Well, weeks turned into a month, my husband contacted him again and within a few days he got a response now telling us that we had to sign paperwork then fax it to him, so we did. I still have the comfirmation sheet from that fax. Again, we wait... no money was ever sent. So my husband had more failed attempts of getting in contact with the office. [redacted] finally responed and told us that he was sorry and that he would have a check for us and that he would call and we could come pick it up. And again... no call no money .

My husband emailed [redacted] once again, and it has now been about a week, and we haven't gotten a response.

So long story short, after almost 5 months of dealing with this we will not ever do business with DR Horton, and its unfortunate that one office(employee) can completely ruin ones perception of the entire business.

We are patient, understanding people but this has gone way to long. We just want our money back and then wash our hand clean of this situation.Desired Settlement: At very least, get our $500 back, and an apology of some sort.

Revdex.com

Response:

Dear [redacted]

This message is in regard to your dispute submitted on 9/29/2014 2:43:53 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you try to submit your response after 10 calendar days, your complaint will be automatically closed and the link provided will not work. You will then need to contact the Revdex.com contact listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution, Ad Review

MESSAGE FROM BUSINESS:

Hi [redacted]

In regards to Ms. [redacted] Complaint, per the Sales Manager she received her check.

Thanks,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Fort Worth, TX 76102

Review: BROKEN PROMISES,CONCERNS NOT FIXED,SHOTY WORK,LIED TO,PORCH SCREENS SIZED WRONG AND MISSING,SCREEN TO SMALL NOT OPEN AND CLOSE AND SIDING BOWED.

Jan.28,2014 signed contingency contract on our home selling our home sold-put our furniture in storage-they never started building our home on lot 31 and switched us to lot 33-fought with us tooth and nail trying to get things change to almost what we had chosen-HAD TO GIVE THEM A CHECK FOR 7K SO THEY WOULD BUILD A PORCH LIKE WE HAD AGREE ON LO 31-PORCH IS LEVEL WITH GROUND-MAN INSTALED IN HOLE TO BIG-OPEN DOOR AND IT DRAGS ON GROUND-I GOT BUILDING IN SPECTOR TO COME OUT CONTRACTOR DAVID -THEY CAME AND LEFT BEFORE I GOT HOME AND THE SCREEN DOOR WILL CLOSE ALLTHE WAY-STILL HAS GAP AROUND SCREEN DOOR-1 SCREEN MISSING ONE AT THE DOES NOT FIT-13HOLES IN CONCRETE SLAB-PAINT FLAKEING IN DINING ROOM DOOR FRAMES IN HALL AND KITCHEN INTO UTILITY ROOMDesired Settlement: CORRECTED BEFORE I HAVE TO SUE

Business

Response:

Response to Review: [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above reference complaint.

Mr. [redacted]’s complaint was forwarded to the Atlanta Division’s Customer Loyalty Manager. The Manager spoke with Mr. [redacted] at length regarding his issues and has schedule vendors for September 2nd. There were two vendors at the home at the time of the conversation, they were already performing some of the work. Mr. [redacted] was very pleased with the progress thus far.

Thank you for the opportunity to respond to Mr. [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Revdex.com

Response:

Dear [redacted]

As a service to your business, this letter is in regard to consumer dispute submitted to the Revdex.com about your business on 8/26/2014 12:00:00 AM by [redacted] . This dispute was assigned ID [redacted]

Your customer has additional concerns regarding this dispute. For your convenience, a copy of this information is listed below. Please respond back to the Revdex.com within 10 calendar days of receiving this notice.

In the Revdex.com's experience, the following are responses that help to foster trust in a business:

* Acknowledge customer concerns

* State the facts as you see them and avoid emotion

* Explain the actions you can take or have taken to resolve concerns

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you should have any questions or concerns, please do not hesitate to contact me.

Regards,

Dispute Resolution, Ad Review

Phone: [redacted]

MESSAGE:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

On January 28,2014 we signed a contingency contract on a home to be built in Sterling on the Lake, [redacted]. Our former house sold on May 22 and we had to put our furniture in storage because D.R. Horton Builder had never started the home on [redacted]. Because of the time factor they suggested we accept a home on Lot [redacted] that was already built, which we did, requesting modifications, including a screen porch. The porch is level with the ground and the door drags on the grass when opened. Also the door does not fit the frame- there is a gap at the top. We are missing one section of screen, one does not fit, and one was bent in half by the wind. The siding which was bowed has been patch-work repaired, which is still wavy; interior door frames were repaired, but left with nail holes and unpainted; paint cracks were repaired but left unpainted; 13 holes in the patio slab have not been repaired; the driveway has a gouged hole about a foot long by 9"; caulking has not been done between siding and posts on screen porch; there is a crack in one window frame. We have been visited by the Warranty Tech, [redacted], an inspector from D.R.Horton, and on site builders who have given us dates repeatedly as to when these items would be fixed and we are still waiting. The last date we were given was Sept.17. We have changed our schedule many times to accommodate their unrealized dates and have been inconvenienced repeatedly.

Regards,

Review: MY DRIVEWAY IS SINKING AND THERE IS A SUBSTANTIAL GAP BETWEEN THE DRIVEWAY CONCRETE AND THE FOUNDATION OF THE HOUSE.Desired Settlement: I WOULD LIKE MY DRIVEWAY ELEVATED TO IT'S ORIGINAL HEIGHT OR REPLACED.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 8/14/2014 7:23:15 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

MESSAGE FROM BUSINESS:

[redacted]Ms. [redacted]Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint. I apologize for the difficulties Miss [redacted] feels she has encountered while attempting to resolve her concerns. I assure you that DRH strives to provide quality service.It is my understanding that the original homeowners successfully closed on this property on or about March 17, 2004 and that Miss [redacted] successfully closed on this property on or around April 13, 2012. Because Miss [redacted] has not contacted the Division about this issue, or any other issue, previously I suggest she send in a customer service request so that we may communicate directly with her on this topic. A customer service request may be made by going to the D.R. Horton, Inc. website, www.drhorton.com, and clicking on the “Horton Homeowners” link at the top of the page. This link will take you to the Warranty Services page on which you may click the “Submit a Warranty Request” link and then follow the steps as shown on the subsequent web pages to submit the request.I appreciate the Revdex.com providing me with an opportunity to respond to Miss [redacted]’s complaint and its attention to this matter.

Review: To whom it may concern,

I'm Homeowner who purchased a home a year ago, from D.R.Horton, America Builder, Lot 1357, December 19, 2014. On the right size of the house is a water drainage area, where the yard is always wet even when it's been sunny outside for 7 to 10 days. The grass was so wet you couldn't use a lawnmower , I email [redacted], Customer Service/ Warranty Manager on April 13,2014 and ask if someone can come and look at this problem. [redacted] referral this issue to Thomas E [redacted]. I spoke with Thomas on several occasions about this issue and yet nothing has been done. Around April 22, 2014 Mr. [redacted] on the first time out here, took some pictures of the ground and said he need his Supervisor or someone in a higher authority position to come by and look at the problem, and that I didn't need to be home. The second time I met with Mr. [redacted] he said it's been raining and he needs the ground to be dry. The grass is extremely high now on the side of the house, where the water sits in the ground. I spoke with Mr. [redacted] again on May 19,2014 and he said he put in a work order, and the Landscaping Dept. is extremely busy and he will notified them today. I sent an Email to [redacted] about the backyard on May 23,2014 and on May 27,2014. Mr. [redacted] email me back on May 28,2014, scheduled an appointment for June 6th, 2014. [redacted] and some contractors came over to fix the problem. The only thing they did was dump a couple of bags of sands down on the side of my house, which only moved the water to a different area, the backyard. Now 8months later the water drainage is back and worse. I can't even go outside in my yard with all the wet area in the yard. I email Mr. [redacted] on April 25, 2014 telling him about the yard,that the problem resurface and if he could have someone come look at the yard. [redacted] email me back telling me my warranty related to the drainage and grading has expired and D.R. Horton cannot assist me with this problem. I'm concerned about the Foundation of my home. [redacted] Place

[redacted]Desired Settlement: Repair the drainage problem in the yard

Business

Response:

Afternoon [redacted] In review of this situation and speaking with both [redacted] and [redacted] apparently this issue was addressed prior to your year-end warranty. This said, with your closing having been December 19, 2013, regrettably, any warranty related to drainage and grading has since expired and D.R. Horton cannot assist you with this request for service. [redacted] DR Horton - America's Builder! Customer Service / Warranty Manager

Review: DR Horton contractors driving over our lawn. We live in Mostyn Manor in Magnolia, TX. They have been building a new house across the street from ours over the last couple of months. Their trucks delivering concrete blocks, bricks etc. continue to cause ruts in our lawn. We have contacted the company about 6 times and they won't call back. We even talked to one of their dirt dump truck's driver about the problem. That company even advised DR Horton that DR Horton was blocking the street forcing other trucks to drive over part of our front yard. My wife finally got a hold of the so called construction superintendent for our subdivision. He rudely denied they did it and advised his anonymous boss would call her back. He never did.

My wife and I have watched this happen on many occasions and have taken numerous pictures to document.Desired Settlement: The grass they destroyed is Zoysia (which is very expensive and not common in the Houston area). I would like it replaced, or Zoysia grass delivered and I'll replace, or a cash value of one pallet of zoysia grass.

Business

Response:

Please accept this correspondence as D.R. Horton's reply to the Revdex.com withregard to the above referenced complaint.Our Construction Area Manager, [redacted], spoke with Mr. [redacted] and we will replace the sodthat was damaged in front of their home when we complete the two houses across the streetand place signs in front of their home that say "Please do not drive on our grass".

Review: We recently purchased a DR Horton home and purchased an upgrade shower door frame. The upgrade purchased was made based on a photo they provided of the product. When we moved in, the shower door that we saw on the photo NOT what was installed. We worked with DR Horton's customer service department for months to get this resolved and we were finally told that they will not provide the shower door shown in the photo nor give us a refund.Desired Settlement: DR Horton sold us an upgrade based on a photo of a product they said they were able to deliver. If they can't provide the product they should provide a refund.

Business

Response:

Complaint ID# [redacted] While the shower enclosure installed does not exactly match the example shown to the [redacted] in the purchase process, the materials used to build the enclosure are what was sold to them with increased material at the header of the enclosure for better durability and strength; during our meeting the [redacted] agreed to accept the enclosure as it is.

Review: The covered patio on our home has leaked during storms from the time we closed on the house (May 2013). DRH's warranty services were contacted over the last 18 months, and numerous attempts fix the problem were attempted. Each time, the patio was left in a state of disrepair, and the attempted remedies failed. Nearly two years later, sections of the roof are still not repaired, and the customer service rep (and his supervisor), who were last at the house in early Jan 2015, stated at the time the issue would be ultimately resolved (and the back porch repainted) by Jan 10. I have not heard from either of them since that time. Each time a repair is attempted, there is no follow-up and months pass between successive attempts. There is no resolution.Desired Settlement: Damage has occurred to the roof over time to the roof in the repeated attempts to repair the core problem. We need the continued dripping resolved, all damage repaired, and the back porch painted (currently, the damanged sections are all white and the rest of the roof/patio is brown).

Business

Response:

Re: Complaint ID #[redacted] Dear Ms. [redacted] Please accept this correspondence as D.R. Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above-referenced complaint. The Construction Manager contacted Mr. [redacted] on February 17, 2015 to confirmed the outstanding issues. On February 19, 2015 a visit was made to Me. [redacted]'s home to inspect the items, at that visit the C M confirmed that all outstanding items will be repaired by February 27, 2015. Thank you for the opportunity to respond to Mr. [redacted]'s complaint, as D.R. Horton’s goal is to always respond to customer concerns in a timely manner. [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Coordinator

Review: I have had multiple issues with this builder since January in building a home. I have requested someone to come fix the sprinkler system, I have contacted the sales counselor and construction manager on numerous occasions about the workers using my utilizes (water/electric), I contacted their big office located [redacted] only to be told over and over again that someone will call me which they have not. I have put tape over my electrical pole only for the tape to be removed, I try to turn the main water valve off everyday before I leave for work, but sometimes it is forgotten and I should not have to. The dryer vent was not connected upon move-in. I have now posted no trespassing signs on the electric pole in English and Spanish. This company is horrible and does not respond to any complaints.Desired Settlement: They (DR Horton) need to pay part of the utilities as I have contacted them on more than 3 occasions when we were home and caught them, not to mention who knows how many times when we have not been home.

Business

Response:

Please accept this correspondence as D.R. Horton's reply to the RevDex.com with regard to the above referenced complaint.

We opened a warranty work order and all items should be completed by today, 8-

14-14.

Review: DR horton refuses to return my phone calls regarding a structural defect/warranty issue with my home.

There is a structural defect on the roof of my home causing significant water damage inside and out. DR Horton claims it is only a "roof leak" which is not the case. I have left 3 voicemails and contacted a manager, no response. . . .I need the issue repaired before more damage is caused inside my home and on the roof.Desired Settlement: I would like DR Horton to fix and replace the damamged materials. they also need to redesign the front of my house providing drainage for the water pooling on my roof.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 4/29/2014 12:00:00 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:

We addressed the problem and the customer is satisfied. The response should have been that we agreed in regards to the problem and addressed the issue.

Review: A slab leak occurred on the hot water line in our foundation to the kitchen sink in our DR Horton home. We were explained to that repairs were covered under our 10yr builder's warranty from DR Horton. It has now been 3 months since the claim was reported and repairs have yet to be completed. The repairs involved ripping up some tile floor in the kitchen which is continuous through most of the downstairs area of the house. Rather than replace the entire continuous tile, we were offered a different tile in the kitchen as the current tile could not be matched. The flooring company also suggested a "mat" style addition to the tile in the entry way which was approved, this has not been completed. Painting has not been completed. We were without the use of our kitchen for over 2 months, no compensation was offered for us having to order/dine out for every meal for 75+ days. No offer was made to move us out while repairs were completed. Contractors show up at random unscheduled times or not at all. Weeks pass between repairs. We are finally able to use out kitchen and appliances again, but no one was sent to clean up the mess left behind. Large parts of our home were covered in dust from the crews jack hammering and trenching the floors to run new water lines. More dust from tearing up and replacing the floors. They offered us a backsplash to match the new kitchen floor but that is yet to be completed as well. Our refrigerator, dishwasher, and in sink disposal were also damaged in the process of repairs. We requested new countertops to match the new tile we were forced to replace the old tile with, that request was denied. We feel like we have been treated as an afterthought by DR Horton and their warranty team and will be happy to spread the word about DR Horton's complete lack of customer service on every social and media outlet available. Phone calls both to their warranty person and corporate offices go unreturned for days, weeks, or completely.Desired Settlement: All continuous surfaces affected should be painted, including most of the downstairs ceiling and walls in the common areas. Backsplash and "mat" in hallway completed. Refrigerator, Dishwasher, and disposal repaired or comparably replaced. Counter tops replaced to match the new kitchen colors. Compensation for expenses while kitchen was unfit or unable to be used. A THOROUGH cleaning of all affected areas from top to bottom including AC ducts of dust and debris resulting from repairs. REPAIRS TO BE COMPLETED IN A TIMELY MANNER! IT HAS BEEN 3 MONTHS FOR A 2 WEEK AT THE MOST JOB!

Business

Response:

Per the warranty manager of the [redacted]

The warranty claim Mr. [redacted] submitted has been addressed and work is scheduled as of October 23rd,2014. There is no compensation. This is a second owner that had a plumbing leak in year 6. The original plumbing contractor offered to repair and DRH olso provided cosmetic repairs to include tile replacement in kitchen breakfast area floor and back splash.

Thanks for the opportunity to respond to Mr. [redacted]’s complaint.

Kindly,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Fax: (817)390-1711

Review: I left messages with the local DR Horton in HI and then at the headquarters and they never responded. When my house was built by them, they failed to install a water shut-down valve. The valve is an absolute must if something bad would happen.Desired Settlement: Do their job and not just ignore me as private person.

Business

Response:

Re: Response to Complaint ID [redacted]

Review: DR Horton is not complying with fixing warranty items on their houses. I have waited for a roof leak to be repaired, and cabinetry, dooring, and landscaping issues to be corrected. Contractors do not show up as promised and homeowners are not communicated with to let us know when contractors are showing up . We are expected to be home 24/7, in the chance that maybe a contractor will show up to fix a warranty item on our house. The company is disrespectful of our time, energy, and finances.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the warranty items (door, cabinetry, and landscaping)fixed as stated in my 11 month inspection. I also want an upgraded pantry door & an extension of concrete to by back patio as reimbursement for the time& effort I've spent taking days off work to stay home for contractors who failed to show up.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 7/17/2014 12:00:00 AM against D.R. Horton, Inc.. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution, Ad Review

Phone: [redacted]

MESSAGE FROM BUSINESS:

The roofers went over to her home.

The sheet rockers and painters have been to her home.

Masterbrand did go out to her home, they had to remove a part and will reschedule as soon as it comes in.

New South landscaping has been scheduled, however they have utility lines in the way and are waiting on locates in order to get this work done.

RBI needs to be rescheduled. We will get them back on schedule today.

Thanks

The most upsetting experience we have had is with the construction supervisor [redacted]. During our walk thorough he had noticed his crew did not put final touch up paint on a few last minute stucco repairs. Jacob had guaranteed me personally, that he would return and touch up the paint while we went to sign for the keys. I returned home that evening to find the stucco not painted. We purchased our home in June of 2014, seven months later, NUMEROUS phone calls with him and his MANY EMPTY promises on his 'guarantee' they would be painted by end of day or following week have yet to be followed through upon. It saddens me to have had such a great experience with D R Horton and [redacted] who were honest and had integrity, to have [redacted] lose my trust in the company since he is the face of the company I see and deal with. Our home has been great and repairs needed though their warranty department have been fulfilled. Our family would certainly purchase a D R Horton home, as long as we do not have to deal with this construction supervisor. I feel his only concern was to lock in a great review on the closing survey, and once he talked the talk to get it he was done. Nothing was followed up on his end.

I’m not sure what all the negative comments are about, because I love my DR Horton home! I have lived in it for a year now and I have not had any problems. The sales person and the builder were both very nice, helpful, and informative during the buying process. My home is very efficient. The highest energy bill I have gotten over the year I have been in the house was $89!! My home is 2161 square feet and its hot in Houston so I thought that was amazing! I shopped several other home builders in my area and DR Horton offered me way more from my money and I got a great quality home. All my neighbors and I always talk about how happy we are with our homes. In my opinion DR Horton is the best out there!!

Review: I purchased a new home from DR Horton in 2006 but I recently discovered the ceiling in my living room developed a wet spot and stain. Upon further investigation I realized the 2nd floor master bathroom was the source of the leak. During the removal of the shower tile, drywall, mortar and associated building materials I discovered some significant issues with the initial installation and construction of the shower. Below is a summary of the water damage, mold and installation short-cuts. I can provide pictures if warranted.

- The shower interior was lined with standard drywall, not the cement board (aka WonderBoard™) that should be used in wet construction areas such as showers. The bottom 6 inches of the sheetrock was soft, wet and covered with black mold.

- There was a 4” piece of WonderBoard™ on the perimeter of the shower base. This strip was attached with nails, some below the mortar and tile of the shower floor. This created over 30 penetrations of the shower liner during installation…numerous potential slow leak points.

- The shower drain was improperly installed. The hole was cut in the center or the plywood but was not sloped and made too large. This allowed the drain to fall through the subfloor. There were screws placed around the circumference of the drain, used as wedges to keep it from slipping through the subfloor. The drain was sealed with expansion foam or similar material to prevent an immediate leak.Desired Settlement: Reimbursement for the cost of water / mold damaged materials: $3,800.

Revdex.com

Response:

Dear [redacted] :

This letter is in regards to your complaint submitted on 1/15/2015 10:05:14 AM against D R HORTON INC and assigned complaint ID [redacted]

The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]

Regards,

Dispute Resolution/Charity Review[redacted]

Review: Since November/December of 2013 I have reported an issue with my kitchen and bathroom cabinets. My house was purchased on March 2013 and a few months after moving in, the cabinet's paint began to fade. There are approximately 8 cabinet doors and drawers with paint fading. The customer service representatives that have been "in charge" of this issue have done nothing to resolve it. It has been almost 4 months and we are still dealing with this issue. My cabinets look like they are 20 years old, not 11 months. I have pictures of the cabinets showing the poor quality of the material/paint. We have been very patient in trying to resolve this issue but there seems to be no interest on behalf of DR Horton. We are very disappointed with the customer service we have received and feel like we are just being ignored.Desired Settlement: We are asking for a professional customer service agent from DR Horton to contact us. One that will take care of this issue and will return our phone calls. Our cabinets/drawers need to be repaired and/or replaced.

Business

Response:

Please accept this correspondence as D.R. Horton's reply to the Better BusinessBureau with regard to the above referenced complaint.We will replace agreed upon cabinet doors and drawer fronts as well as do athorough cabinet punch and clean by April 2, 2014.Should you have any further questions, please feel free to contact me at [redacted] or [redacted]Sincerely,[redacted]Customer Service DepartmentD.R. Horton- America's Builder[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

5 cabinet doors and 2 drawers were replaced. The cabinets now look uneven. The cabinet company employee who came to replace the doors recommended all cabinets be replaced. He noticed the damage and mentioned that it looked like a factory defect. He also warned us not to use any cleaning products like Old English or Pledge stating the reason for this is that the wood will only absorb the oil and make the paint finish look uneven just like our cabinets look. This warning interferes with what DR Horton's cleaning crew did which was to clean all cabinets with Pledge oil. The DR Horton cleaning crew also noticed the difference in paint and finish.

Regards,

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Description: HOME BLDRS, NEW CONSTRUCTION

Address: 1430 Culver DR Ne, Palm Bay, Florida, United States, 32907

Phone:

+1 (407) 850-5236
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Website:

www.drhorton.com


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