D R HORTON INC Reviews (239)
Review: I have contact DR Horton over a dozen times since August 2012 regarding the five water leaks in my 10-year old home. The leaks started in 2006 and I filed a warranty request on their website. but I still had to fight with them to communicate, much less come out to examine the problem and make the necessary repairs. They finally came out in August 2012, and they have made three attempts to repairs the leaks, but the damsge to the interior of the home remains. I have damaged sheet rock, damage to my hard wood floors, and a bulge in a wall, all in three different areas of my home. I finally painted the back door myself as my wife and I were embarrassed when, after several weeks, we could not get in touch with anyone at DR Horton to send 84 Lumber back out to paint the door, not to mention the damage they did to the trim around the door and to the floor by the threshold. I filed yet another request for warranty work on DR Horton's website recently and received notice that the original person that I dealt with was no longer with the company. The person responding promised to take care of my situation. That was two weeks ago and I have heard nothing back from them.
Buyer BEWARE! We signed the contract in our house in February 2014. The house had already been started as it was under contract with another buyer who walked. We can certainly see why! Being that it was already started in the construction process, we had no say in anything that was put in the house. Seeing as though this was our first home, we were very excited and made weekly visits to document the progress. What we found were beer bottles all over the place. We used DHI for our mortgage as well and had a horrible time with both loan processors. They would request information, we would get it to them within 10 minutes and then a week later ask for the same document. The loan processor even went so far as to say if we couldn't give her a 10 on their precious survey, not to bother filling it out at all. Apparently they are held to high standards with this survey, however it does not reflect on their customer service and they certainly do not follow up with customers who submit less than perfect surveys. Now for the house...we were in the house 3 weeks and had a rainstorm. Water began to POUR in our back door. So bad that our hardwood floor is ruined. We called the builder immediately but no one called us back until 3 days later, 3 days of pouring rain later. A week later we were brought a new door, which leaked the very next rain storm. Another door was brought over but the hinges were on the wrong side and there was a HUGE dent in it. So we are still waiting (almost 2 weeks later) for a new door. Our hardwood needs to be replaced and the builder said it appears it may have leaked before we bought it due to the amount of flooring that is ruined. We have 4 walls that are crooked. The sub contractor (D.R. Horton subs EVERYTHING and does not have contractors of their own) that did the framing of the house came in & said the house was a mess & he wanted to know what the workers were smoking & drinking while on the job (well we know what they were drinking!) Our entire lawn is dead & needs to be replaced but apparently there is a shortage on sod so we have dead grass. All of our molding is beat to crap and all we keep hearing is "no house is perfect" maybe not but molding that has homes and dents caused by hammers SHOULD NOT be installed! We have tile that was not cut accurately so instead of redoing it, they filled a gap that is about 2 inches wide with grout. We have had other contractors giving us estimates on a fence or screen porch and we are embarrassed when they start pointing out poor craftsmanship. This house looks like it is 20 years old, not brand new. When you try to get some resolution to any problems you get passed around. No one is willing to take responsibility for any issues and the buck is passed & empty promises made. I encourage anyone in South Carolina who is considering a D R Horton house, to come look at ours. Your hard earned money will be better spent somewhere else. The website DRHortonSucks.com exists for a reason.
Review: I purchased a home from DR Horton in September of 2013. Their standard process is to have a warranty walk-through at 4 months, and then again at 11-months. Due to a roof leak and several other issues, I had my initial 4 month walk-through at roughly 3 months. At that time, we noted many issues that needed resolution. Over the course of the next 9 months, only a handful of those issues were resolved. At one point, I was calling the warranty representative daily to discuss progress and scheduling of repairs.
Review: I have been dealing with substantial amounts of water leaks in my home to which the carpet in my living room has been saturated on more than one occasion. DRHorton hired [redacted] plumbing to repair water leaks & [redacted] to repair my walls,cabinets,painting,insulations & carpeting damaged from the water leaks that occurred in my home. And have yet to complete the work that is needed in my home. During several phone calls I have found [redacted] who is employed by DRHorton to be unprofessional,condescending & rude in coming to a reasonable solution. [redacted] who is employed by [redacted] to which this company was hired by DRHORTON has shown the same type of behavior as [redacted] assured me that once the repair guy for [redacted] came & evaluated my carpet to see if it needed to be replaced that it would be done. On that note when the repair guy indeed stated that the carpet did have molding. [redacted] brushed it off & had [redacted] from [redacted] who over sees all the workers from [redacted] contact me & felt the need to try & convince me as [redacted] attempted to, that the carpet wasn't molded without ever looking at it. Especially when the repair guy that works for them stated different. I emailed a complaint to DRHorton and have yet to get a response from them. I also made them aware of how I suffer from allergies as well as my 9 year old to which he also suffers from asthma. To this day I still have the same molded carpet they refuse to replace. I hope for resolve regarding this matter. Your immediate response regarding this matter would be greatly appreciated.
Review: My wife and I went under contract with DR Horton to build a Grayson model home on their Vineyards on Lake Wylie development [redacted].
Review: DR Horton advertises that home sites will be landscaped with grass. The sod installed was dead when installed. DR Horton refuses to replace it.
Review: We contracted on a new home on March 30, Our closing date was schedule for October, 2013, however, the company continued to delay on the building of our home, citing numerous reasons (i.eweather, lack of materials and/or labor)The on-site representatives continued to feed us lies about what was going on with our home and we were unable to get anyone at the corporate level to respond to our numerous emails and/or callsIn June, 2013, [redacted], the on-site building supervisor, made us feel that we were not top priority and out of desperation to get our home completed on or close to the original close date, my husband offered [redacted] some truck tires and wheels valued at $2,if he would stay on top of the construction and get things finished[redacted] was more than willing to take this merchandise, however, as soon as he received them, he continued to ignore our repeated requests to speed up the process and we watched in frustration day after day as no one would show up at our homeSome times weeks would pass with little to no progress being madeIn fact, our closing was delayed months before we were able to sign and even when we did, there were numerous items left our on walk through list to be completedWe have continued to email over and over and are not getting any responseWe are seeking legal counsel at this point to force D R Horton to honor their contractual agreement and to return the tires and wheels my husband was coerced into giving the on-site supervisor.Desired Settlement: We want all the items from our walk through punch list completed and the tires and wheels given to [redacted], DRHorton on-site building supervisor, returned to usIt's unfathomable that the practice of DRHorton's employees is to solicit bribes from desperate home buyers
Review: On 8/13/13 at approximately 2:00p.m I was viewing a new home in [redacted] on one of D.R Horton developments and I was contacted at the time by [redacted] Sales Counselor to further assist. After viewing the homes that were for sale [redacted] asked me if I wanted to do a pre qualification to see what I would qualify. I advised [redacted] that this would drop my credit score and did not want that to happen. I explained that I was working on my credit and I was just shopping around to get an idea on what to look for when I was ready to purchase a home. [redacted] advised me that if he does a pre qualification that it will not run an inquire on my credit report and specifically asked him again are you sure it will not which he quickly replied no. After giving my information to [redacted] I checked my credit score thru credit karma.com and showed him my credit score at the time. Once [redacted] was able to get the results back we had a discussion on what he was showing did not match up with what I had with credit karma.com. At that point I said its ok not to worry if there an issue I can try to resolve it in my end so I thanked him for his time and left on my way. Now on 8/16/13 I received an e-mail from credit karma.com stating that I had an inquire on my credit report as I mentioned I am working on it and keeping an eye on any activity. I looked into the information and sure enough the credit inquire was from 8/13/13 I was very upset and disappointed I quickly grabbed [redacted] business card and called him about the issue. When I spoke to [redacted] on 8/16/13 at approximately 10:30a.m he claimed that he should not have hit my credit report in a very firm and condescending tone he quickly referred me to his supervisor [redacted] and gave me the office number of [redacted] I contacted the number that was given to me and asked for [redacted]. I was placed on hold for a good 15min then the secretary came on the line and asked me if this was about my credit score. I immediately replied no I need to speak to him to place a complaint about [redacted] she quickly put me on hold for 10min. After holding [redacted] came on the line and claimed he was the operations manager. I advised [redacted] on the situation and what had happen that I was lied to by [redacted] and there was a credit inquire done on my credit report which dropped it by 5 points. [redacted] quickly said well what [redacted] did would be something that anyone in the home business would say. I advised him I have been to other places that sell homes like Clayton homes and they never advised me of that on the contrary they advised me when I was ready they will do a credit inquire cause they would need o run my credit. [redacted] stayed quiet did not respond to my answer and quickly referred me to corner stone mortgage claimed that he did not know and would need to contact them to specifically contact [redacted]. I did advised him that these does not make it right at which in responses said there was nothing he could do.Desired Settlement: I would like for the company to retract the credit inquire from my credit report.
Review: Seems like corners were cut while working on our brand new house. We have found that the builders have left behind items that were not suppose to be here upon move in date, such as hot sauce bottles and pieces of ply board. A defective fan was put in place, only to be told by one of the electricians that he would inform his supervisor on the issue and have a new one installed in replacement of the defective one. Weeks went by and I did not hear from him so I followed up with the superintendent builder. It took him a week to return my call, just to let me know that I need to send an email in on the problems that I have found and they will be fixed by someone in customer service. However, a few weeks before this occurrence, I informed [redacted], the superintendent, on a few problems in the house to include trimming being off on the door frame going into the garage, making it difficult to lock the door, a room's lock being defective and cabinet shelves not being installed due to the lack of material. He stated that he would have his trimmer stop by the same day as the electrician to simply take care of the problem. The trimmer never came by, and [redacted] never reached out to me. I have found holes in the ceiling, missing tile chunks and missing pieces to install shelves in the cabinets. In conclusion, I expect there to be minor problems within the house; however, I feel there is no credibility within the customer service point of contact and am not pleased with their service. It is as if they have left unfinished business here and have moved on to the next site to most likely repeat the poor work done here.Desired Settlement: I would like headquarters to be informed on the work being done here in San Antonio, and how their builders are very apathetic when it comes to completing a job site. This will definitely make us think twice about buying another home through D.R Horton.
Review: I filed a home warranty on 4-13-15 and tryed to set a time up and they never did and talked to Cody at dr Horton warranty and he keeps pushing my warranty asideDesired Settlement: I want my repairs done right this time
Review: I recently purchased a home from DR Horton. I closed on December 23, 2013. On the day of closing, it became clear that what I thought was dirt on the driveway, was actually indented footprints all over it. The DR Horton rep said she didn't know about it. As a condition of going ahead with the closing, she agreed to replace the entire driveway within 3 days. I asked, in front of my real estate broker, what would happen if the next pour was damaged also. The rep said they would replace it a third time if necessary. With that understanding, I went forward with the closing, having added the driveway issue to the list of items that would survive the closing.The driveway was re-poured after tremendous wrangling, with DR Horton trying to convince me they could "sand" out the indentations. I'm talking about boot prints all over the driveway. I refused to accept that. The very next day, I arrived at was now my new house to find a group of workers actually chipping at the driveway with shovels trying to chip out the boot prints. They were making it actually pockmarked all over it. I was told that would be sufficient. More arguing and wrangling and the driveway was finally sledge hammered out and re-poured. As the weeks went by, it became clear that the new cement is badly discolored in many spots of the driveway, looking as though huge splashes of dark grey paint have fallen all over it. It looks terrible particularly compared with my neighbors' houses that have clean, new cement. DR Horton refuses to honor their agreement. I've been trying for months to get the problem corrected. My broker has offered to sign an affidavit recounting the conversation we had with the rep from DR HortonDesired Settlement: That the driveway be removed and re-poured.
Review: DR Horton has been building duplexes in our neighborhood and failing to cleanup the areas of construction resulting in many of my neighbors with nails in their tires. I have had my tires replaced/repaired several times and called DR Horton. They accept no responsibility for their negligence. I asked what DRH does to police the areas but they simply say they are cleaning the areas and refuse to compensate for the time and money spent on the tire repairs.Desired Settlement: I would like to have my tires replaced at a minimum.
Review: In February, 2014 we contracted to purchase a home from D.R. Horton at High Point development in Aurora, CO. The work done has been delayed at points so that the integrity of the framing and plywood was damaged by weather. Boards are swelled and warped. The support post for I-beam was placed in the wrong spot, without concrete underneath and then later moved when we pointed it out. Roofing has been unreasonably delayed and in at least one place is supported by broken truss work. Framing was started in mid-July and the roof is not complete even now, on September 28th. The roofing that has been done is of questionable quality with ridge caps missing and what appears to be uneven trusses visibly bulging on the exterior. Plumbing has been left on the outside of walls, rather than contained within walls. HVAC has been damaged by rain, showing water marks because it was installed prior to the roof. Front steps planned for home are not what was represented in the model and pose a serious safety hazard because of inconsistent step locations and drop-offs. There are other items that could be listed, but the items listed here represent serious safety hazards.
Review: We returned from vacation to find tractor tracks across our property in our back yard. Several neighbors took pictures of workers for D.R.Horton driving the tractor (which was scraping the ground) across our property. There was no reason for the tractor to be on our property, and we did not authorize anyone to be on our property. We are not the only people in our neighborhood to have workers trespass on our property.
Review: I purchased a house from this company January of 2013. During the sales process we were told there will be a 11 month walk through and that any issues we find with the house will be addresses then. Well, I had to contact this company several times to get someone to come and take a look at the house since there were several issues and they showed up around the 13th month, then I had to beg them to come and do the work and then beg them again to come and finish it and it is 18 months now and it is still not finished, the most critical issue is the back deck, the ground were it was built is sinking and they are just not returning my emails anymore. I have the emails that have been sent and pictures to show how much of the ground has been lost.Desired Settlement: I would like DR Horton to fix the issue. I am afraid the deck will collapse if the ground continues to sink.
We purchased a D,R. Horton home in the Windsor Estates in [redacted], FL. We signed the contract in April, 2012 and did not close until February, 2013. We were told that our home would be finished in September, 2012, but the home was not even started then. We were never contacted by Horton to advise us of delays. We are now in our home (a second home we visit approximately once per month) and have had problems getting repairs done, but the biggest complaint is that they have built 2 two story homes adjacent to our home and this development was sold to us as a single story/ranch style, single family home. We were given a map of lots in the development and a sheet with all homes being built in this development, as well as floor plans for each home. The two story home being built on the next cove is less than 5 feet from our property line and has four large windows overlooking our side and back yard and patio, allowing us no privacy. We feel we have been cheated!
Review: I put in a warranty request on-line for DR Horton on May 20, May 29, and June 5. Regarding my back door was rusting. I have only been in the house 2 years and 4 months and this should not be happening to a new home.
Review: The trim work in this house is absolute garbage. The trim in the bathroom is crumbling off. There are random chunks throughout the house that have just chipped off. It was only covered by the one year warranty apparently. There were issues before the one year mark, but I didn't want to be so picky and I figured we could replace pieces over time. After the one year mark, the situation worsened. We paid extra for upgraded trim too and I feel like if we have to replace everything ourselves, it will be a great expense. Another issue we ran into this winter was an electrical problem. Our power in the front of our house completely went out but other areas were fine. We were unable to flip the circuit so we called an electrician because we were worried about it being a safety concern. He said it was shoddy work done by the electricians and the wires were not cut with a wire cutter and they frayed and when they touched each other, luckily the circuit breaker shut the power out so we didn't have a fire. I contacted the warranty person to see if I could get a refund and was told not only could I not get a refund, but that my existing electrical warranty is void. I would absolutely not recommend this builder to anyone. Their warranties are worthless and their materials are subpar.Desired Settlement: I would like the trim in my house replaced with quality product. I would also like to be refunded for my electrician bill that resulted from bad work by a dr Horton contractor.
Review: I contracted to build a DR. Horton home in Fairhope Alabama, the house was built while I was living and working in California. We closed on the house in August of 2008, I went back to California to work and my husband moved into the house. I moved into the house in December of 2009. The front door frame starting rotting in 2010 due to the frame was not primed before it was painted. It is not exposed to heavy moisture. It is a 2 panel leaded glass door and very expensive. Also I have ceramic tile in the living area, in the last 3 years it has become uneven and "hilly", jutting up in places and dipping in other places. The quality of the workmanship is terrible. The plumbing has had to be reworked in the kitchen, the first year. The airconditioner fan motor burned out the first year, and the compressor had to be repaired the fourth year. I think they are using used materials. They will only repair issues in the first year, if you can get them to come out at all. The wiring to the electrical box is not correct, I have had to have an electritian out several times. Half of the house is extremely cold in winter and extremely hot in summer, even though I have paid the AC company several times to come and "rezone" the house. Essentially it is a $244,587.00 piece of crap.Desired Settlement: I would feel better if they would repair the issues, these issues should have never occurred and are not normal Wear and Tear. I feel that if I had been around to monitor construction of the house, most of these issues would not be occurring. I feel that they will take liberties with your money if you are not around to monitor the situation.