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D R HORTON INC

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Reviews D R HORTON INC

D R HORTON INC Reviews (239)

Review: I have contact DR Horton over a dozen times since August 2012 regarding the five water leaks in my 10-year old home. The leaks started in 2006 and I filed a warranty request on their website. but I still had to fight with them to communicate, much less come out to examine the problem and make the necessary repairs. They finally came out in August 2012, and they have made three attempts to repairs the leaks, but the damsge to the interior of the home remains. I have damaged sheet rock, damage to my hard wood floors, and a bulge in a wall, all in three different areas of my home. I finally painted the back door myself as my wife and I were embarrassed when, after several weeks, we could not get in touch with anyone at DR Horton to send 84 Lumber back out to paint the door, not to mention the damage they did to the trim around the door and to the floor by the threshold. I filed yet another request for warranty work on DR Horton's website recently and received notice that the original person that I dealt with was no longer with the company. The person responding promised to take care of my situation. That was two weeks ago and I have heard nothing back from them.

Product_Or_Service: 2,200 sq. ft. houseDesired Settlement: DesiredSettlementID: Replacement

I would like: *The back door painted and the trim and flooring repaired or replaced. *The hard wood floor replaced.*The sheet rock trim repaired and painted. *The bulging wall repaired and repainted.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 10/17/2013 12:00:00 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review

MESSAGE FROM BUSINESS:

Our superintendent met with Mr.

[redacted] on 10/23 and our hygienist is scheduled for this Friday, 11/8 @ 4pm.

Upon the report from this inspection, we will formulate a plan of action and

communicate this with Mr. [redacted]

Thanks,

Revdex.com

Response:

[redacted] :

As a service to your business, this letter is in regard to consumer dispute submitted to the Revdex.com about your business on 10/17/2013 12:00:00 AM by [redacted] . This dispute was assigned ID [redacted]

Your customer has additional concerns regarding this dispute. For your convenience, a copy of this information is listed below. Please respond back to the Revdex.com within 10 calendar days of receiving this notice.

In the Revdex.com's experience, the following are responses that help to foster trust in a business:

* Acknowledge customer concerns

* State the facts as you see them and avoid emotion

* Explain the actions you can take or have taken to resolve concerns

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you should have any questions or concerns, please do not hesitate to contact me.

Regards,

Dispute Resolution/Ad Review

MESSAGE:

[redacted] I have received the response; however, there are still numerous items that remain untouched,

other than an industrial hygienist visit, no other action has been taken thus far.

Buyer BEWARE! We signed the contract in our house in February 2014. The house had already been started as it was under contract with another buyer who walked. We can certainly see why! Being that it was already started in the construction process, we had no say in anything that was put in the house. Seeing as though this was our first home, we were very excited and made weekly visits to document the progress. What we found were beer bottles all over the place. We used DHI for our mortgage as well and had a horrible time with both loan processors. They would request information, we would get it to them within 10 minutes and then a week later ask for the same document. The loan processor even went so far as to say if we couldn't give her a 10 on their precious survey, not to bother filling it out at all. Apparently they are held to high standards with this survey, however it does not reflect on their customer service and they certainly do not follow up with customers who submit less than perfect surveys. Now for the house...we were in the house 3 weeks and had a rainstorm. Water began to POUR in our back door. So bad that our hardwood floor is ruined. We called the builder immediately but no one called us back until 3 days later, 3 days of pouring rain later. A week later we were brought a new door, which leaked the very next rain storm. Another door was brought over but the hinges were on the wrong side and there was a HUGE dent in it. So we are still waiting (almost 2 weeks later) for a new door. Our hardwood needs to be replaced and the builder said it appears it may have leaked before we bought it due to the amount of flooring that is ruined. We have 4 walls that are crooked. The sub contractor (D.R. Horton subs EVERYTHING and does not have contractors of their own) that did the framing of the house came in & said the house was a mess & he wanted to know what the workers were smoking & drinking while on the job (well we know what they were drinking!) Our entire lawn is dead & needs to be replaced but apparently there is a shortage on sod so we have dead grass. All of our molding is beat to crap and all we keep hearing is "no house is perfect" maybe not but molding that has homes and dents caused by hammers SHOULD NOT be installed! We have tile that was not cut accurately so instead of redoing it, they filled a gap that is about 2 inches wide with grout. We have had other contractors giving us estimates on a fence or screen porch and we are embarrassed when they start pointing out poor craftsmanship. This house looks like it is 20 years old, not brand new. When you try to get some resolution to any problems you get passed around. No one is willing to take responsibility for any issues and the buck is passed & empty promises made. I encourage anyone in South Carolina who is considering a D R Horton house, to come look at ours. Your hard earned money will be better spent somewhere else. The website DRHortonSucks.com exists for a reason.

Review: I purchased a home from DR Horton in September of 2013. Their standard process is to have a warranty walk-through at 4 months, and then again at 11-months. Due to a roof leak and several other issues, I had my initial 4 month walk-through at roughly 3 months. At that time, we noted many issues that needed resolution. Over the course of the next 9 months, only a handful of those issues were resolved. At one point, I was calling the warranty representative daily to discuss progress and scheduling of repairs.

We had our 11 month walk-through probably about 15 months after purchasing the home, due to scheduling issues with the warranty representative. At the time of this walk-through, we added several more issues, and covered all of the remaining 4-month issues that were not resolved.

We are now several months after the last walk-through, and there are still issues that have not been resolved. There are a couple of major issues that they refuse to schedule contractors for and address. The biggest being drainage issues and grading of the lot. We have standing water in our backyard constantly, and when a heavy rain happens, we get pools of water up to the edge of our foundation. Other lots were graded such that their runoff goes into our yard, causing even more problems.

The builder warranty group has not addressed these issues. They claim to have landscapers, but we have never been contacted by them, nor have we seen them at our house. The builder seems to try and ignore the issue, hoping it will go away.

Additionally, we have a master bathroom shower that we cannot use due to leaks. We have had several vendors out to "repair" the issue, but we still have leaks and wet drywall around the shower.

Overall, the warranty provided by the builder has been extremely disappointing. They try to ignore issues and avoid repairs, hoping that we will go away and drop the issues.Desired Settlement: I want the builder to promptly address the remaining warranty issues, and most importantly, address the drainage issues with my home. Drains need to be added to address the runoff from other lots, and the drainage in my lot needs to be addressed. Standing water next to my foundation wall is not acceptable.

The shower needs to be repaired. The tile needs to be removed, leaks need to be addressed, and damaged drywall needs to be repaired. The shower floor needs to be properly sloped so that water will drain properly, and tiles will need to be re-installed.

Business

Response:

In doing my first research on the shower. Mr. [redacted] found the leak on the 14th this week. We are scheduling for Atlanta Flooring to qc the tile to determine if it is missing grout or has to be torn out and retiled at the shower door. As soon as the QC has visited his home and determined the cause we will then repair the sheetrock, trim and paint where needed from the repair. I will call him and schedule an appt to visit him regarding his drainage next week I will attempt to have this appt approx 48 hours after the rain stops, which lasted looks like I will schedule the latter part of next week. I will update after I have met with him. Thanks [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.

I an appointment scheduled to have the QC from the tile installation company come look at the shower. So far, their indication is that they will only re-caulk the shower, which has been done two times already over the course of 1 year.

Review: I have been dealing with substantial amounts of water leaks in my home to which the carpet in my living room has been saturated on more than one occasion. DRHorton hired [redacted] plumbing to repair water leaks & [redacted] to repair my walls,cabinets,painting,insulations & carpeting damaged from the water leaks that occurred in my home. And have yet to complete the work that is needed in my home. During several phone calls I have found [redacted] who is employed by DRHorton to be unprofessional,condescending & rude in coming to a reasonable solution. [redacted] who is employed by [redacted] to which this company was hired by DRHORTON has shown the same type of behavior as [redacted] assured me that once the repair guy for [redacted] came & evaluated my carpet to see if it needed to be replaced that it would be done. On that note when the repair guy indeed stated that the carpet did have molding. [redacted] brushed it off & had [redacted] from [redacted] who over sees all the workers from [redacted] contact me & felt the need to try & convince me as [redacted] attempted to, that the carpet wasn't molded without ever looking at it. Especially when the repair guy that works for them stated different. I emailed a complaint to DRHorton and have yet to get a response from them. I also made them aware of how I suffer from allergies as well as my 9 year old to which he also suffers from asthma. To this day I still have the same molded carpet they refuse to replace. I hope for resolve regarding this matter. Your immediate response regarding this matter would be greatly appreciated.

Thank You

Miss [redacted]Desired Settlement: To get the repairs in my house completed. No short cuts.

Business

Response:

The Warranty Manager of the San Antonio division offered his assistance to Ms[redacted] and she refused, she surmised if she did not allow access to her home we would be forced to replace the carpet. The remediation contractor explains it best below also, attached are pictures of the damage area. [redacted] job came in November 14th . There was a lot of difficulty reaching the homeowner, several attempts to contact the homeowner were made without response. [redacted] (the carpet professional) stopped by while looking at another job in the neighborhood and was able to speak with Mrs[redacted] and inspect the damages. The carpet in the living room as well as the wall shared with garage was saturated, exterior wall under the window in living room was also damp. The drywall and insulation needed to be removed in those areas and the carpet needed to be pulled back for padding removal and drying. Mrs[redacted] stated she didn't want any repairs to begin until after Thanksgiving wee[redacted]d because she was having company. [redacted] was able to convince her to allow us to remove all of the wet drywall and cover with plastic however she would not allow us to pull up the carpet until after the holiday. Mrs[redacted] stated that because this was the second leak, she requested new carpet replacement. [redacted] informed her that we were not authorized to make that decision but that it would not be necessary to replace the carpet after it was dried, cleaned and the padding replaced. It was agreed upon to start this process and try pulling the carpet and removing the padding to allow for sufficient drying before proceeding, however during the appointment after the drywall repairs were made on December 11th, Mrs[redacted] would not allow Felipe to pull the carpet and stated again that she would like it replaced with new carpet. [redacted] spoke with Mrs[redacted] at that time over the phone. She stated that the carpet was molding and anything other than new carpet replacement would be acceptable. An appointment was set for [redacted] to return to the home to inspect the carpet for mold between 10am-12pm on December 12th but the homeowner was not at home or reachable by telephone when he arrived. [redacted] left several messages and also put his business card in the door but never received a return phone call or response after that day. In summary, D.R. Horton diligently tried to make right Ms[redacted]’s issue. Thank you for the opportunity to respond to Ms[redacted]’s complaint, as DR Horton’s goal is to always respond to customer concerns in a timely manner. Sincerely, [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Coordinator [redacted] Fax: (817)390-1711 E-Mail: [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Upon reviewing the response from DRHorton. It is with regret that they have they're facts confused. In the beginning it is true that getting a hold of me was not easy. But once contact was made I was diligent it getting this problem resolved. They being DRHorton & Premier began to give me the run around. As for [redacted] he did not conviince me into having work started in my home before the thanksgiving holidays. I was concerned with making sure all needs we're going to be met to keep my home safe for my the guest. I indeed wanted resolve ASAP. As for [redacted] & [redacted], they continued to go back on the promises they made in resolving the matter to my full satisfaction. As well as talking @ me lacking respect which was also being done to my fiancé I have text messages from [redacted] promising to replace my carpet if mold was found. And than changing his mind after the fact. As for [redacted], he was the one that determined & confirmed that the carpet did have mold & needed to be replaced. We immediately called [redacted] to inform him of what [redacted] discovered & confirmed as mold on carpet. To which [redacted] stated before that if mold indeed was present the carpet would be replaced. He went back on his word & made excuses. [redacted] than called me shortly after my fiancé spoke to [redacted]. And was being so rude in trying to explain away what they're own coworker discovered as not being mold without even setting foot in my house on that day of the findings. We set up to meet the following day & I specifically gave [redacted] a window of time as to how long I would be home because I had prior obligations I had to meet regarding my son. [redacted] was instructed to come to my house before 12 noon. I had a neighbor inform me later in the evening that some man came by my house about 12:15 pm, which explained the card that was left by [redacted] knowing good & we'll I wasn't going to be home. Christianson plumbing is also contracted by DRHorton & all the leaks I've had in my home are not isolated to my residence alon according to the plumbers that worked in my home. To which they even stated, upon entering my home they immediately picked up hype strong order of musty & mildew. Also I have had more than two leaks. And [redacted] along with [redacted] & all the plumbers that entered & or worked in my home were told by my fiancé & I that the carpet was saturated twice!!!! I am in the medical field. And [redacted]s bogus explanation regarding clean water from clean pipes won't he cause mildew. I beg to differ, stagnant,sitting water can & will become a health hazard. I'm not asking for my entire home to be recarpeted!!!! Only the living room since it it has already gone thru 5 water leaks, 3 wich saturated my carpet!!! I'm certain [redacted] & [redacted] would of expected the same if it happened in they're homes. I will not except DRHorton & premier cutting corners to save money by placing my life & especially my nine year old sons health in jeopardy due to they're lack negligence @ our expense! It is unexceptable & I will not tolerate it!!!! Especially when the people they sent out to do some of the repairs all came to the same conclusion about mold & the stanch of mildew order in my home. My subdivision continues to have an ongoing problem with major water leaks & damage caused to these homes. The media should be made aware of this major problem we the residents in Riata subdivision are facing! And for the record the work that was begun before the thanksgiving holiday was supposed to be followed up for completion on that wee[redacted]d. They never came until two weeks later after I called to find out what the hold up was.

Regards,

Review: My wife and I went under contract with DR Horton to build a Grayson model home on their Vineyards on Lake Wylie development [redacted].

At this time we requested specialized plumbing, wiring, and gas lines needed to finish our kitchen and outdoor living space after closing as the builder was not willing or able to provide this service. We were told that the plumbing and wiring would not be problematic and would just have to give the specifics at the design phase after we were under contract.

The design phase is about 6 weeks after going under contract. At this point we were told that our needed wiring, plumbing, and gas tubing would not be done by the builder and would have to be done by us after closing at our expense. Had they told us upfront that they were unwilling to accommodate our special construction needs we would not have entertained a contract and tied up 9000 USD of our financial resources.

Given the likely sunk cost of the 9000 USD and the time spend on this deal we decided that it was cheaper to proceed than to risk losing the 9000 USD deposit and time spent.

The next shoe to drop was when we conducted a private inspection on the frame, wiring, utilities, and plumbing. Our licensed code inspector found a number of code violations and negligent installations that voided warranties. Specifically the builder:

1. Damaged the insulation on the low pressure cooling lines. The remediation was to fix the insulation at arm’s reach and ignore the rest, and lie and say it was all fixed.

2. Did not properly support any of the bathtubs / showers and thus voided all of their manufacturer’s warranties. The remediation was to say that this is the way they have always done it and that it might squeak if they were supported as the installation instructions required.

3. Ran the dryer vent 5 feet longer than code allows. Remediation: Claimed that it was ok be cause most dryers can deal with a length that long, and that it would cause further code violations to move the dryer vent.

4. Did not insulate the Y connections in the HVAC ducts. Remediation: None. Per code this is not a requirement, it is merely a code recommendation.

5. Placed the living room wire conduit against the hot dryer vent. Remediation: Placed some bat insulation between the two as a cosmetic fix. Given that the tub itself failed the code inspection and needed to be moved the inspector did not comment on this. This is a fire hazard in my opinion as the future occupant.Desired Settlement: My desired outcome is that I would like DR Horton to be obligated to fix the safety issues in such a fashion that my wife and I and comfortable to live in this dwelling.

Furthermore, I would like DR Horton’s unfair dealing practices to go on record. Their process of going under contract is exploitive of consumers because they verbally promise what you want, and tell you that the time to hash that out on paper is at some arbitrary future date. However, they want the money upfront. It is unlikely that consumers would have enough experience purchasing houses to learn how to protect themselves from their manipulative business tactics.

Revdex.com

Response:

Dear [redacted]

This message is in regard to your dispute submitted on 10/8/2014 10:49:36 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you try to submit your response after 10 calendar days, your complaint will be automatically closed and the link provided will not work. You will then need to contact the Revdex.com contact listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution, Ad Review

MESSAGE FROM BUSINESS:

We had the opportunity to meet with the customer, [redacted] regarding his concerns stated in his complaint with the Revdex.com.

When we contracted with Mr. [redacted] we did not agree to any custom wiring, plumbing or gas lines at he stated. We explained at the time contract that we are not a “custom” home builder and he would have to do these items after closing as this was not an option with DR Horton. When the misunderstandings were expressed at the time of our pre construction meeting with the customer we clearly reiterated our position that we would not be able to accommodate his “custom” requests.

At this time we also offered the customer the option to cancel his contract with a full refund of Earnest Money and Option Money totaling $9,000.

Mr. [redacted] decided to still proceed forward with our contract understanding that we would build and deliver the home he had contracted for.

We have explained to Mr. [redacted] both verbally and in our contract that we build our homes to meet code requirements. We do not make changes to our homes from recommendations that are not code requirements.

The customers are in breach of our contract section 9.a.(1)(a). therefore we will be issuing a notice of termination. To show good faith to the customers we will be issuing a full refund of their Earnest Money and Option Money totaling $9,000.

If there are any other questions or concerns regarding this matter please let us know.

Thank you,

Consumer

Response:

I reject DR Horton’s response on a factual basis:

·

When I initially went under contract with DR

Horton they informed me they were not a “custom” builder. They did not offer an explanation as to

exactly what this meant. When I asked

for details they said that they could not make any structural changes to the

floor plan. This was agreeable. When as asked for some non-structural changes

they said that was fine, and they I needed to communicate that to the

construction manager. We entered into

the contract in late May.

·

It was not until August that we were told that

adding extra outlets was also defined as “custom” work. So Horton was untrue in stating that this was

disclosed at the time of entering into the contract.

·

There was no misunderstanding at the pre-construction

meeting. We were doing what was agreed

upon at the time of entering the contract.

·

DR Horton never agreed to refund our money (in

part of in full) at this time.

·

DR Horton claimed that the house had no code

violations. This was not true. It had a documented code violation. The violation was lacerated insulation on low

pressure cooling lines. They claimed

that this was fixed prior to enclosure but refused to show proof.

·

DR Horton claimed that I violated section

9.a.(1)(a) of the contract by conducting an unscheduled inspection. They did not give any supporting information

regarding this, nor did I conduct any unscheduled inspections. My one and only inspection was scheduled with

them, and they were present for it. So,

I disagree that anything I did was a material violation of the buyers contract.

I initially rejected the refund offer made in October 2014

(5 months after entering in the contract and 2 months after they claimed the

refund was offered) because I had already paid my money and wanted the seller

to perform their contractual duties and deliver a decent residence. They are obviously unwilling or unable to do

so. Given their chronic dishonesty I no longer

wish to do business with them and am working to seek an amicable resolution.

Regards,

Review: DR Horton advertises that home sites will be landscaped with grass. The sod installed was dead when installed. DR Horton refuses to replace it.

I purchased my home on December 23, 2013. DR Horton built the home. When I began the building process, DR Horton represented that my home site would be landscaped with trees, shrubs, and grass. Since I moved in during the winter months, there was no way to assess whether the grass sod installed was dead or alive. Come this spring, every other yard with sod installed around the time of my home has their sod growing just fine. I have had two lawn companies out to look at the sod, and both have said it is dead and will never come out of dormancy.

I have brought the problem to DR Horton's warranty department, and they say it's not warrantable, and that they have no obligation to fix it. They refuse to acknowledge that there was no way for me to see if the sod was viable when installed.

I have been given every excuse from it's too dry to too wet to my sod is a different kind from everyone else's.

I have been led in circles with the warranty department saying they would check the situation and then no phone calls back and Amanda Smith, the head of the warranty division saying that she'd come out with the vendor. She has failed to do that to date. Despite promises, she has never made good on any of it. Her constant excuse is that there is nothing they are obligated to do even if their sales material advertise that such landscaping is included. Perhaps they should alter their advertising and contract language to read "landscaping with dead sod included." That is exactly what they have done to me.

It seems to me they have violated their contract with me and/or participated in false advertising.Desired Settlement: I would like DR Horton to replace all of the sod in my backyard with live sod.

Business

Response:

Response to Review:

Mildred Hornblower: ID [redacted]

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) replay to the Revdex.com (Revdex.com) with regard to the above reference complaint.

The local Atlanta Warranty Manager have been to Ms. [redacted] home after speaking with the landscaper. It was explained that per the sod farm personnel it will take 14 consecutive days, or 70 or higher degree days for the newly planted sod to fully come out of dormancy with proper maintenance. The homeowner informed the Warranty Manager that she did place pre-emergent on the sod and will do nothing else. The yard is being monitored to observe if the sod is growing in; and the Warranty Manager is keeping an eye on the lawn and will continue to work with Ms. Hornblower.

Thank you for the opportunity to respond to Ms. [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

DR Horton only have recapped what has happened. We have had more than 2 weeks of 70+ weather. It is past the middle of May in Georgia. The grass is as non existent as it was when I filed the complaint. The response from DR Horton is wholly unsatisfactory as Amanda [redacted] from Warranty continues to ignore the problem. She has only offered nonsense answers and made promises to get back to me and not followed up.

I have attached photos of what my lawn looks like today. No amount of fertilizer or water or warmth will make it grow. It's been dead since it was installed. Further, when I questioned Ms. [redacted] at Warranty why she replaced the sod that she deemed as being dead around a new French drain installed and not the rest of mine despite the fact that all the sod was installed the very same day, she offered no response. Just silence. I want all the sod replaced, period Sincerely,

Business

Response:

The manager has also reported that some of the sod in complaint ID [redacted] is being replaced and Ms. [redacted] is happy with the decision.

Thank you for the opportunity to respond to Ms. Hornblower’s complaints.

Sincerely

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Review: We contracted on a new home on March 30, Our closing date was schedule for October, 2013, however, the company continued to delay on the building of our home, citing numerous reasons (i.eweather, lack of materials and/or labor)The on-site representatives continued to feed us lies about what was going on with our home and we were unable to get anyone at the corporate level to respond to our numerous emails and/or callsIn June, 2013, [redacted], the on-site building supervisor, made us feel that we were not top priority and out of desperation to get our home completed on or close to the original close date, my husband offered [redacted] some truck tires and wheels valued at $2,if he would stay on top of the construction and get things finished[redacted] was more than willing to take this merchandise, however, as soon as he received them, he continued to ignore our repeated requests to speed up the process and we watched in frustration day after day as no one would show up at our homeSome times weeks would pass with little to no progress being madeIn fact, our closing was delayed months before we were able to sign and even when we did, there were numerous items left our on walk through list to be completedWe have continued to email over and over and are not getting any responseWe are seeking legal counsel at this point to force D R Horton to honor their contractual agreement and to return the tires and wheels my husband was coerced into giving the on-site supervisor.Desired Settlement: We want all the items from our walk through punch list completed and the tires and wheels given to [redacted], DRHorton on-site building supervisor, returned to usIt's unfathomable that the practice of DRHorton's employees is to solicit bribes from desperate home buyers
Business
Response:
Ms[redacted] items are schedule for repair on May 13th,
Thanks,
D.RHorton, Inc
America's Builder
Corporate Customer Service Coordinator
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID 10021062, and have determined that this does not resolve my disputeFor your reference, details of the offer I reviewed appear below.The response from D.RHorton was that my repair items were scheduled for May 13thWe did have a representative from D R Horton as well as some 3rd party contractors come regarding some or our repair items on May 13th, however, they failed to complete everything on our list and they did not schedule a follow up visit on these remaining repairsThis is typical of D R Horton and you have to continually call and/or email to get any response, if any
We have been more that patient after closing on our home over months agoThese repairs should have taken place before closing and yet here we are, weeks later going round and round with D R HortonBased on the numerous complaints on line, this should not come as a surprise to anyoneThis is how they operateTell you what you want to hear up until closing, then you are left with the mess they madeThey tout themselves as "America's Builder"....what a gross misrepresentation that is
My other issue was that their company representative accepted tires and wheels from us just to do his jobWe were in a desperate state and wanted to get in our home before Christmas, which is what our contract stated with D R HortonWe would have done just about anything to make that happen and were very unfairly taken advantage ofNow we are told by one of the company VP's, [redacted]n, that the employee no longer works for D R Horton therefore they can do nothing to recover the items that we gave this individual, who acted on the company's behalf by accepting them, and that we are "on our own"D R Horton should take responsibility for their employee's actions and at the very least reimburse us for the cost of our lossBut then again, that would be good customer service, none of which applys to this scam of a company.Regards,[redacted]
Business
Response:
Revdex.com Complaint ID [redacted]
Dear Ms[redacted]
Please accept this correspondence as D.RHorton, Inc.'s ("Horton") reply to the Revdex.com (Revdex.com) with regard to the above-referenced complaintI apologize for the difficulties Ms[redacted] feels she has encounteredI assure you that Horton strives to provide quality service
The Warranty manager in the Atlanta Division has obtained Ms[redacted]'s list of items and work on these items has been scheduledThe employee situation reported in the complaint has been handled
I appreciate your providing me with an opportunity to respond to the homeowner's complaint and appreciate your attention to this matter
Sincerely
D.RHorton, Inc
America's Builder
Corporate Customer Service Coordinator
Consumer
Response:
I have reviewed the response made by the business in reference to complaint I[redacted] and have determined that this does not resolve my disputeFor your reference, details of the offer I reviewed appear below.Obviously Ms[redacted] is not communicating with anyone regarding our situationWe still have repairs to be completed and there are no scheduled dates to do theseWe have already taken off work twice in the last few weeks and half the people scheduled don't show up
I am not surprised by the continued responses from D R Horton that everything is handledEither they are in denial or just blatant liars
As far as the employee situation being "handled"...what does that mean?? How does that resolve our issue?Regards,[redacted]

Review: On 8/13/13 at approximately 2:00p.m I was viewing a new home in [redacted] on one of D.R Horton developments and I was contacted at the time by [redacted] Sales Counselor to further assist. After viewing the homes that were for sale [redacted] asked me if I wanted to do a pre qualification to see what I would qualify. I advised [redacted] that this would drop my credit score and did not want that to happen. I explained that I was working on my credit and I was just shopping around to get an idea on what to look for when I was ready to purchase a home. [redacted] advised me that if he does a pre qualification that it will not run an inquire on my credit report and specifically asked him again are you sure it will not which he quickly replied no. After giving my information to [redacted] I checked my credit score thru credit karma.com and showed him my credit score at the time. Once [redacted] was able to get the results back we had a discussion on what he was showing did not match up with what I had with credit karma.com. At that point I said its ok not to worry if there an issue I can try to resolve it in my end so I thanked him for his time and left on my way. Now on 8/16/13 I received an e-mail from credit karma.com stating that I had an inquire on my credit report as I mentioned I am working on it and keeping an eye on any activity. I looked into the information and sure enough the credit inquire was from 8/13/13 I was very upset and disappointed I quickly grabbed [redacted] business card and called him about the issue. When I spoke to [redacted] on 8/16/13 at approximately 10:30a.m he claimed that he should not have hit my credit report in a very firm and condescending tone he quickly referred me to his supervisor [redacted] and gave me the office number of [redacted] I contacted the number that was given to me and asked for [redacted]. I was placed on hold for a good 15min then the secretary came on the line and asked me if this was about my credit score. I immediately replied no I need to speak to him to place a complaint about [redacted] she quickly put me on hold for 10min. After holding [redacted] came on the line and claimed he was the operations manager. I advised [redacted] on the situation and what had happen that I was lied to by [redacted] and there was a credit inquire done on my credit report which dropped it by 5 points. [redacted] quickly said well what [redacted] did would be something that anyone in the home business would say. I advised him I have been to other places that sell homes like Clayton homes and they never advised me of that on the contrary they advised me when I was ready they will do a credit inquire cause they would need o run my credit. [redacted] stayed quiet did not respond to my answer and quickly referred me to corner stone mortgage claimed that he did not know and would need to contact them to specifically contact [redacted]. I did advised him that these does not make it right at which in responses said there was nothing he could do.Desired Settlement: I would like for the company to retract the credit inquire from my credit report.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 8/16/2013 12:33:17 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review

MESSAGE FROM BUSINESS:

Re: Response to Complaint ID [redacted]

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above reference complaint.

Mr. [redacted] complaint was received by the Sales Manager of the Rio Grande Valley Division of Horton. The Sales Manager cannot address what was verbally stated between the Sales Representative and Mr. [redacted]. You can be assured that as a division, all customer loan applications are processed with the knowledge of the client with the intent to check credit worthiness. Single mortgage inquiries will show up on one’s credit report however, there is generally no negative effect on FICO scores.

Thank you for the opportunity to respond to Mr. [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Review: Seems like corners were cut while working on our brand new house. We have found that the builders have left behind items that were not suppose to be here upon move in date, such as hot sauce bottles and pieces of ply board. A defective fan was put in place, only to be told by one of the electricians that he would inform his supervisor on the issue and have a new one installed in replacement of the defective one. Weeks went by and I did not hear from him so I followed up with the superintendent builder. It took him a week to return my call, just to let me know that I need to send an email in on the problems that I have found and they will be fixed by someone in customer service. However, a few weeks before this occurrence, I informed [redacted], the superintendent, on a few problems in the house to include trimming being off on the door frame going into the garage, making it difficult to lock the door, a room's lock being defective and cabinet shelves not being installed due to the lack of material. He stated that he would have his trimmer stop by the same day as the electrician to simply take care of the problem. The trimmer never came by, and [redacted] never reached out to me. I have found holes in the ceiling, missing tile chunks and missing pieces to install shelves in the cabinets. In conclusion, I expect there to be minor problems within the house; however, I feel there is no credibility within the customer service point of contact and am not pleased with their service. It is as if they have left unfinished business here and have moved on to the next site to most likely repeat the poor work done here.Desired Settlement: I would like headquarters to be informed on the work being done here in San Antonio, and how their builders are very apathetic when it comes to completing a job site. This will definitely make us think twice about buying another home through D.R Horton.

Business

Response:

Response to complaint ID #[redacted] Per the V P of Operations in the San Antonio Division, all items have been address and completed as of Monday 3\2\15. We were waiting on a new ceiling fan witch has been install. Thank you, [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Coordinator [redacted]

Review: I filed a home warranty on 4-13-15 and tryed to set a time up and they never did and talked to Cody at dr Horton warranty and he keeps pushing my warranty asideDesired Settlement: I want my repairs done right this time

Business

Response:

Good afternoon [redacted] I received documentation on a filed complaint regarding homeowner [redacted]. There was a communication error between the warranty technician and the homeowner. A warranty field supervisor, Walter Ward, contacted Mr. [redacted] yesterday afternoon, 4/28. Mr[redacted] stated that the claim was made before the issue was resolved yesterday afternoon. Mr. [redacted] is scheduled for home repairs on May 8th. Please let me know if there is any other type of communication or documentation needed from myself or my department to resolve this matter. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

I have asked this [redacted] lady to call me a few times but I guess she do t like to call people back and I don't like that at all and this happen every time I do a warranty request and think something needs to change about it

Regards,

Business

Response:

I understand your frustrations, Mr. [redacted] It is my protocol to speak with the warranty technician(s) regarding homeowner call ins. I apologize that I did not reach out to you after [redacted] called to ensure you were satisfied. Please let me how we can resolve this issue. Thank you for your time, [redacted]r

Consumer

Response:

So far the line for the sprinkles are fix will see if it leaks when we use it

I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

Regards,

Review: I recently purchased a home from DR Horton. I closed on December 23, 2013. On the day of closing, it became clear that what I thought was dirt on the driveway, was actually indented footprints all over it. The DR Horton rep said she didn't know about it. As a condition of going ahead with the closing, she agreed to replace the entire driveway within 3 days. I asked, in front of my real estate broker, what would happen if the next pour was damaged also. The rep said they would replace it a third time if necessary. With that understanding, I went forward with the closing, having added the driveway issue to the list of items that would survive the closing.The driveway was re-poured after tremendous wrangling, with DR Horton trying to convince me they could "sand" out the indentations. I'm talking about boot prints all over the driveway. I refused to accept that. The very next day, I arrived at was now my new house to find a group of workers actually chipping at the driveway with shovels trying to chip out the boot prints. They were making it actually pockmarked all over it. I was told that would be sufficient. More arguing and wrangling and the driveway was finally sledge hammered out and re-poured. As the weeks went by, it became clear that the new cement is badly discolored in many spots of the driveway, looking as though huge splashes of dark grey paint have fallen all over it. It looks terrible particularly compared with my neighbors' houses that have clean, new cement. DR Horton refuses to honor their agreement. I've been trying for months to get the problem corrected. My broker has offered to sign an affidavit recounting the conversation we had with the rep from DR HortonDesired Settlement: That the driveway be removed and re-poured.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 4/15/2014 3:57:21 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:

The Warranty manager in the Atlanta Division has reported that the driveway concrete was sprayed with Ms. [redacted] being present. [redacted]

Review: DR Horton has been building duplexes in our neighborhood and failing to cleanup the areas of construction resulting in many of my neighbors with nails in their tires. I have had my tires replaced/repaired several times and called DR Horton. They accept no responsibility for their negligence. I asked what DRH does to police the areas but they simply say they are cleaning the areas and refuse to compensate for the time and money spent on the tire repairs.Desired Settlement: I would like to have my tires replaced at a minimum.

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.Mr. [redacted] contacted us about his tires and the condition of the road in the Cardinal Hillscommunity on October 2, 2014, the same day he filed his complaint with the Revdex.com. We agreed tolook at the pictures Mr. [redacted] submitted to determine if the most recent nail found in his tirewas indeed a construction nail. The cost to plug ~he hole was $21.65.After reviewing the photos we determined the nail was a construction nail. While we informedMr. [redacted] that Horton's policy is not to reimburse for the cost of new or repaired tires, wewould agree to reimburse him the cost to plug the hole this one time. However, we would not bereimbursing him for any other damage, including the cost for new tires.Thank you for giving D.R. Horton the opportunity to respond to this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.I did receive the amount for the tire repair, however this is the 4th time I've had to repair my tires and at least twice on one. The recommendation from the technician was to have the tires replaced, however DR Horton refused to. This will be and has been an ongoing issue since construction started in the neighborhood with not only me, but my neighbors as well. It upsets me that DR Horton did not provide a better resolution.

Regards,[redacted]

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.'s ("Horton") second response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint. We apologize for thedifficulties Mr. [redacted] feels he bas encountered while attempting to resolve his concerns.Even though Horton's policy is not to reimburse for the cost of new tires or pay for the cost torepair a tire due to a nail hole, Horton did reimburse Mr. [redacted] for the cost to repair one tire as agesture of good will. Horton cannot reimburse Mr. [redacted] for any additional costs related to thetires.We apologize that Mr. [redacted] is frustrated because he did not receive the outcome he desired.Thank you for giving D.R. Horton the opportunity to respond to this complaint.

Review: In February, 2014 we contracted to purchase a home from D.R. Horton at High Point development in Aurora, CO. The work done has been delayed at points so that the integrity of the framing and plywood was damaged by weather. Boards are swelled and warped. The support post for I-beam was placed in the wrong spot, without concrete underneath and then later moved when we pointed it out. Roofing has been unreasonably delayed and in at least one place is supported by broken truss work. Framing was started in mid-July and the roof is not complete even now, on September 28th. The roofing that has been done is of questionable quality with ridge caps missing and what appears to be uneven trusses visibly bulging on the exterior. Plumbing has been left on the outside of walls, rather than contained within walls. HVAC has been damaged by rain, showing water marks because it was installed prior to the roof. Front steps planned for home are not what was represented in the model and pose a serious safety hazard because of inconsistent step locations and drop-offs. There are other items that could be listed, but the items listed here represent serious safety hazards.

We have repeatedly contacted D.R. Horton representatives and been promised that remedies would happen, but we are seeing more damage each time we visit the construction site. D.R. Horton has refused to build safely designed steps such as shown on the model we purchased from.Desired Settlement: We want to have a well-constructed home with undamaged materials throughout. We want the HVAC system replaced and all construction defects repaired immediately. We want to see this work completed quickly and with top craftsmanship.

Revdex.com

Response:

[redacted] :

This message is in regard to your dispute submitted on 9/28/2014 10:21:18 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you try to submit your response after 10 calendar days, your complaint will be automatically closed and the link provided will not work. You will then need to contact the Revdex.com contact listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint. I apologize for the difficulties Mrs. [redacted] feels she has encountered while attempting to resolve her concerns. I assure you that DRH strives to provide quality service.It is my understanding that Mrs. [redacted] successfully contracted on this property on or about February 4, 2014 but that Mrs. [redacted] has not yet closed on this property. Throughout the construction process members of the construction team at the Colorado Division have communicated with Mrs. [redacted] on the topics raised in her complaint with the Revdex.com. It is my information that both the sales and the construction teams of the Colorado Division are now working with Mrs. [redacted] to reach a resolution to the topics raised in her compliant with the Revdex.com.I appreciate the Revdex.com providing me with an opportunity to respond to Mrs. [redacted]’s complaint and its attention to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.Over a period of weeks and months we have had very limited response to our concerns. What was earlier promised to correct the first problems was not done. No suggestion or response to the very bad roof was provided to us by any D.R. Horton employee. When my husband finally spoke with Mr. Rob [redacted], area manager for D.R. Horton, just yesterday (10/6), Mr. [redacted] was confrontational and rude. He hadn't responded to my earlier email about the roof and told my husband that he hadn't even looked at the roof yet. I asked the sales person, Mr. [redacted] about the roof on Sunday (10/7), he simply said that he had forwarded my emails and concerns to others in the company. Absolutely no one has proactively contacted us nor offered a resolution. The shingles and the roof decking on this house need to be completely replaced. D.R. Horton has yet to even admit that there is a serious problem with the roof, and they are certainly not working with us on a resolution.

I'll be happy to forward to you the emails that we've sent to D.R. Horton.

Regards,

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint. Subsequent to DRH’s response to the complaint Mrs. [redacted] has submitted a response and this letter is a reply to the same.Again my understanding is that Mrs. [redacted] successfully contracted on this property on or about February 4, 2014 but that Mrs. [redacted] is no longer under contract to purchase the home. Throughout the construction process members of the construction team at the Colorado Division have communicated with Mrs. [redacted] on the topics raised in her complaint with the Revdex.com in an effort to resolve those issues.I appreciate the Revdex.com providing me with an opportunity to respond to Mrs. [redacted] complaint and reply as well as its attention to this matter.

Review: We returned from vacation to find tractor tracks across our property in our back yard. Several neighbors took pictures of workers for D.R.Horton driving the tractor (which was scraping the ground) across our property. There was no reason for the tractor to be on our property, and we did not authorize anyone to be on our property. We are not the only people in our neighborhood to have workers trespass on our property.

This is the 4th trespassing incident we have incurred by workers for D.R. Horton since purchasing this property(that we are aware of). We have previously filed a Revdex.com complaint regarding the 3 previous issues and were assured this would no longer be a problem.Desired Settlement: I want a face-to-face meeting with the person in charge of building in our community. I want our issues addressed specifically, not just through the corporation. To be honest, based on the amount of water that was previously stolen and damages to our yard we have had to repair on our own, there should really be a monetary compensation of some kind. We've lived here almost a year and have had to complain about something, whether it be defect in construction, or trespassing, at least 2-3 times per month. If we had our preference, we'd sell the house back for the amount of money we have invested in it to break even and leave. There is no doubt these problems will continue until indefinitely.

Revdex.com

Response:

Dear E[redacted] :

This message is in regard to your dispute submitted on 9/21/2014 1:10:47 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you try to submit your response after 10 calendar days, your complaint will be automatically closed and the link provided will not work. You will then need to contact the Revdex.com contact listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution, Ad Review

MESSAGE FROM BUSINESS:This letter is in reference

to complaint ID [redacted] and the address [redacted]. It is intended to show due diligence and resolution

for the issue listed.The trade partner that moved a piece of equipment

over the easement area in rear of [redacted] was not communicated

with, nor did the vendor speak with anyone from D R Horton prior to doing so.

The mentioned trade partner has been counseled and disciplined for the

infraction in means to keep this type of incident from happening again.The community builder

is set to meet with the property owner and discuss the area of easement in

question.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

To date, our yard has not been fixed, nor have we been given access to contact information for the Building Supervisor in case of future issues with vendors/contractors.

Regards,

Review: I purchased a house from this company January of 2013. During the sales process we were told there will be a 11 month walk through and that any issues we find with the house will be addresses then. Well, I had to contact this company several times to get someone to come and take a look at the house since there were several issues and they showed up around the 13th month, then I had to beg them to come and do the work and then beg them again to come and finish it and it is 18 months now and it is still not finished, the most critical issue is the back deck, the ground were it was built is sinking and they are just not returning my emails anymore. I have the emails that have been sent and pictures to show how much of the ground has been lost.Desired Settlement: I would like DR Horton to fix the issue. I am afraid the deck will collapse if the ground continues to sink.

Revdex.com

Response:

Dear [redacted]

This message is in regard to your dispute submitted on 6/30/2014 4:58:20 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution, Ad Review

MESSAGE FROM BUSINESS:

Good morning [redacted]

A customer service tech along with the landscaper visited with Mr. [redacted] and agreed to install pine straw.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

[redacted]2

We purchased a D,R. Horton home in the Windsor Estates in [redacted], FL. We signed the contract in April, 2012 and did not close until February, 2013. We were told that our home would be finished in September, 2012, but the home was not even started then. We were never contacted by Horton to advise us of delays. We are now in our home (a second home we visit approximately once per month) and have had problems getting repairs done, but the biggest complaint is that they have built 2 two story homes adjacent to our home and this development was sold to us as a single story/ranch style, single family home. We were given a map of lots in the development and a sheet with all homes being built in this development, as well as floor plans for each home. The two story home being built on the next cove is less than 5 feet from our property line and has four large windows overlooking our side and back yard and patio, allowing us no privacy. We feel we have been cheated!

bait and switch DON"T DOT IT!

Review: I put in a warranty request on-line for DR Horton on May 20, May 29, and June 5. Regarding my back door was rusting. I have only been in the house 2 years and 4 months and this should not be happening to a new home.

Then I receive an email stating "Your Warranty Service Request was submitted to the D.R. Horton Customer Service team at your local division office. Someone will be contacting you soon to address your specific issues" It took until June 11 for a response. This is what Tony Jenks, Warranty Tech, replied: " Our warranty only covers your house for the first year after closing. It is common to have to re-paint the exterior of your home to prevent rust as well as rot to metal or wood that is exposed to the elements."

So what I am understanding is, I paid over $250K for a home and in 2 years I have to paint, since DR Horton Builders put in poor quality doors. So they only put in doors that will last a year and then it's your problem. He wants me to paint over rust??? This is absolutely absurd.

Going back to the walk thru with my house... It was blatantly disregarded when I pointed out the cracked tile in the half bath under the sink. Now the crack has gotten even bigger. When I have company over and they use the restroom, the crack tile in front of them is what they see. I am very embarrassed as this is such a new home.

There are many new homes still being built in my area. If this is not taking care of I will be putting up a sign "ASK ME WHY I WOULD NOT BUY ANOTHER DR HORTON HOME!!!!"Desired Settlement: Replace back door and repair the (one) tile

Business

Response:

The Division Manager met with Mr. [redacted] and explained that the rust on the back door was homeowner maintenance. He is addressing their cracked tile which they claim has been cracked since closing but was never turned in to warranty, it was explained that the tile will have to be ordered and would possibly take up to two weeks to get it replaced.

Thank you,

Review: The trim work in this house is absolute garbage. The trim in the bathroom is crumbling off. There are random chunks throughout the house that have just chipped off. It was only covered by the one year warranty apparently. There were issues before the one year mark, but I didn't want to be so picky and I figured we could replace pieces over time. After the one year mark, the situation worsened. We paid extra for upgraded trim too and I feel like if we have to replace everything ourselves, it will be a great expense. Another issue we ran into this winter was an electrical problem. Our power in the front of our house completely went out but other areas were fine. We were unable to flip the circuit so we called an electrician because we were worried about it being a safety concern. He said it was shoddy work done by the electricians and the wires were not cut with a wire cutter and they frayed and when they touched each other, luckily the circuit breaker shut the power out so we didn't have a fire. I contacted the warranty person to see if I could get a refund and was told not only could I not get a refund, but that my existing electrical warranty is void. I would absolutely not recommend this builder to anyone. Their warranties are worthless and their materials are subpar.Desired Settlement: I would like the trim in my house replaced with quality product. I would also like to be refunded for my electrician bill that resulted from bad work by a dr Horton contractor.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 2/9/2014 6:18:19 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review

Phone: (817) 882-0571

MESSAGE FROM BUSINESS:

Re: Response to complaint ID [redacted]

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com(Revdex.com) with regard to the above reference complaint.

Ms. [redacted] complaint was forwarded to the Minnesota Division of Horton. The Operations Manager of the Minnesota Division reported that he has left several voicemail messages for Ms. Frey, she has not returned any of the calls. Ms. [redacted] will not be reimburse for work performed on the electrical system, she did not contact the warranty department to give them the opportunity to repair. When Ms. [redacted] contacts the Operation Manager, a Representative will be dispatched to review the trim in the home, if warranted defect is present she will be directed to the manufacturer.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Fort Worth, TX 76102

Review: I contracted to build a DR. Horton home in Fairhope Alabama, the house was built while I was living and working in California. We closed on the house in August of 2008, I went back to California to work and my husband moved into the house. I moved into the house in December of 2009. The front door frame starting rotting in 2010 due to the frame was not primed before it was painted. It is not exposed to heavy moisture. It is a 2 panel leaded glass door and very expensive. Also I have ceramic tile in the living area, in the last 3 years it has become uneven and "hilly", jutting up in places and dipping in other places. The quality of the workmanship is terrible. The plumbing has had to be reworked in the kitchen, the first year. The airconditioner fan motor burned out the first year, and the compressor had to be repaired the fourth year. I think they are using used materials. They will only repair issues in the first year, if you can get them to come out at all. The wiring to the electrical box is not correct, I have had to have an electritian out several times. Half of the house is extremely cold in winter and extremely hot in summer, even though I have paid the AC company several times to come and "rezone" the house. Essentially it is a $244,587.00 piece of crap.Desired Settlement: I would feel better if they would repair the issues, these issues should have never occurred and are not normal Wear and Tear. I feel that if I had been around to monitor construction of the house, most of these issues would not be occurring. I feel that they will take liberties with your money if you are not around to monitor the situation.

Business

Response:

Re: Response to Complaint ID [redacted]

Ms. [redacted]

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above reference complaint.

Ms. [redacted] complaint was received by the Customer Service Manager of the Northern Gulf Coast Division of Horton. The CSM requested the original HVAC installer to perform a thorough examination on the heating and air conditioning system. The system was balanced during the examination on June 3rd, 2013, Ms. Dixon has not reported any issues or concerns since. The Northern Gulf Coast Division considers this matter resolved with no further action needed.

Thank you for the opportunity to respond to Ms. [redacted] complaint, as DR Horton’s goal is to always respond to customer concerns in a timely manner.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

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Description: HOME BLDRS, NEW CONSTRUCTION

Address: 1430 Culver DR Ne, Palm Bay, Florida, United States, 32907

Phone:

+1 (407) 850-5236
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Website:

www.drhorton.com


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