Danny Mowery Flooring

December 18, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted] Case #[redacted]To whom it may concern:We are in receipt of your
complaint concerning [redacted] frustrations regarding the...

poor condition
of her lamp that she purchased at Bed Bath & Beyond. We understood that she
wanted another one so we were able to locate one and have it delivered to her
by our District Customer Service Manager Brittany.As of today, we consider this
complaint closed.Please do not hesitate to contact
me if you have any additional questions.Very Truly Yours,  Claire B[redacted] Customer Relations [redacted]  
[redacted]

June 8, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations regarding a refund for $151.54. The refund transaction for $151.54 was done on June 7, 2017. We are sorry for the inconvenience this has caused the customer and thank you for bringing this to our attention.   As of today, we consider this complaint closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

July 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with a store credit. Since the store credit requires a signature from the direct party, it was not mailed to the [redacted] address. It was re-routed to store 315 which is in Daly City, CA. Our Regional Director, Scott S[redacted], offered to send the credit to a store more convenient for her where she would need to present an ID and sign for the merchandise credit. She requested we mail it again without a signature requirement which Bed Bath & Beyond does not feel comfortable for the protection of our customers. If she would like to arrange something, she can reach back out to Scott S[redacted] at [redacted]
  As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

March 2, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding missing...

dish towels from an online order. On February 18, 2016 there was a replacement order created ([redacted]) and was delivered on 2/22/16. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

November 8, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:   [redacted] [redacted]    Case#[redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a rebate issue. After investigating the complaint, the reason for tracking# [redacted] being invalidated is because there was another submission tracking# [redacted] under [redacted] with the same purchase/receipt in the same household. This was successfully processed for a $100 gift card (2 $50 rebates awards) for the purchase of 2 Sonicare products. Therefore the rebate tracking# [redacted] was invalidated.   The rebate campaign is for the "Purchase Select Phillips Sonicare products at Bed Bath & Beyond to receive up to $70 Bed Bath & Beyond Visa Prepaid Card". The 2 Diamond Clean 9700 Lunar products purchased were entitled to $50 each, which was combined into 1 card and sent to the customer, totaling $100. We hope this was enough clarification and we do apologize for any inconvenience or confusion.   Please reference the attachment for our rebate form and the 2 submissions.   As of today, we consider this complaint closed.   Thank you

Complaint: [redacted]
I am rejecting this response because: Michael or you did a false claim. Dishonest!The issue being not resolved was not due to the phone being disconnected. I did not accept Michael's offer, and he (or we) hang up. I also asked Michael to refer corporate office about my check request. He just kept saying local store has no ability to issue a check, but did not responded about corporate issuing a check. (diverting technique?)You cancelled my order. I can accept as you have the right to sell or not. However, you knowingly not to refund me upon cancelling my order. The local customer service Steven even rejected my request. I believe a dishonest enterprise should learn a lesson. Since Michael chose not to refer my check request to corporate office, or corporate office chose to cover thing up and said the phone was disconnected. I can make my check request again: please issue a check of $359.99, then void the gift card you sent, which I told Michael I did not accept this resolution.
Regards,
[redacted]

January 15, 2018   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:   [redacted]   Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with getting a refund. The transaction for this refund is# [redacted] for $201.72. The refund could take 3-5 business days to process depending on the bank. Thank you for bringing this to our attention and we apologize for the inconvenience.   As of today, we consider this complaint closed.   Thank you

April 26, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning I[redacted] [redacted] frustrations regarding a...

cancelled order. A refund was issued on April 24, 2016 (Trans #: [redacted]) in the amount of $213.48 and [redacted], our supervisor at the call center has accommodated the customer a $50 gift card for the inconvenience (Order #[redacted]7). As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations ([redacted]  
[redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]'...

frustrations with a return sent to Bed Bath & Beyond. As of August 1, 2016 a refund was processed for $191.92 which is the remaining amount owed from her return. A separate transaction was made on 7/13 for the refund of $43.42. Totaling $235.34.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

March 28, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding the use of a Bed Bath & Beyond credit card. We have reached out to the customer on 3 separate occasions since the complaint was submitted to Revdex.com and we have not heard back. If the customer would like to speak to someone, they can contact Mary R[redacted], our eService Manager by calling [redacted] or emailing her at [redacted]. We apologize for any confusion and thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an...

order she placed for pillows that were not correct. Our District Customer Service Manager, [redacted], was in touch with [redacted] to get the correct pillows. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Mary provided a replacement unit and problem solved. 
Regards,
[redacted]

August 17, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]r Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations regarding a recent order delivered to the wrong location. As of August 5, $57.34 was refunded back to [redacted] ending in [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

March 9, 2018   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:   [redacted]   Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted] complaint...

regarding the incorrect tracking number received for an order. The correct tracking number is [redacted] and shows the package was delivered on February 5, 2018. If there are any further concerns regarding this order, please reach out to Cameron R[redacted] at [redacted]. Sorry for the inconvenience and thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Thank you

Complaint: [redacted]
I am rejecting this response because:Even if it is a fraud it is still under their name. I wasted a lot of time as did everyone else sent it to. They should have some kind of security measures in place as do other large companies. I feel I am entitled to the offer as listed under Bed Bath and Beyond Inc.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My case # [redacted]. My case was just closed and I didn't get a chance to respond. I did received a credit from bed bath and beyond. Can you please allow me to answer by opening my case?
Regards,
[redacted]

April 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

concerns regarding emails from Bed Bath & Beyond. I have reached out to our IT department and have received confirmation the email address "[redacted]" has been removed from our system. We apologize for any inconvenience this may have caused.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]  
[redacted]

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a replacement gift card. As of 2/10/17, our eService Supervisor Cesar P[redacted] completed a balance transfer for the gift card and mailed out the new one to the customer. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

April 26, 2018   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:   [redacted]   Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with a PO Box delivery. The customer declined a replacement order, however we did send her an accommodation gift card for $25 for the inconvenience. Thank you for bringing this to our attention and we are sorry for the inconvenience.   As of today, we consider this complaint closed.   Thank you