DataSphere Technologies

Good morning [redacted] We are sorry you had a poor experience with your service withus However, we understand you must make the best decision for yourbusiness at this juncture I was recently notified of a Revdex.com complaintthat was made on 10/14/2:32:PM and was assigned an ID of [redacted] , whichI would love to resolve amicably I’ve read your desired resolution, andI’m willing to agree to these terms With that said, I have scheduled your account has been cancelled.alleviate any further billing to your account.Please let us know what we can do to resolve this with you.Best

Dear [redacted] , We have reviewed the feedback and concerns that you've expressed in regards to case # [redacted] Based on the correspondence with you via phone on 4/13/15, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies be closed.Sincerely, [redacted] *** | Retention ManagerDataSphere Technologies, Inc.p: ( [redacted] e: [redacted] @datasphere.com

After speaking with the customer, we were able to reach an amicable solution We respectfully request that the complaint be closed

We have reached out to the customer to resolve this complaint and our decision to terminate the agreement has not changedWe have addressed the customer's concerns, and we have offered the customer options for his 12-month contract and to work with him to improve various parts of the campaignThe customer agreed to the terms of the advertising agreement which included a 40% buyout to discontinue the service immediatelyAs an alternative, we had offered to reduce the duration of the contract as we work with him to boost the performance of the campaign.?

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via email/phone on July 1st,we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: [redacted] e: [redacted] @datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Apologies that we have been unable to connect, we have attempted to reach you multiple timesWe have went ahead and cancelled your account as of 5/Your advertising and video have been taken down, and you will not see another charge to your account.?

This customer has requested that we do not call him, and that all communication be through email-- which is a difficult way to resolve account issuesAll of our customer support email communications go through our ticketing system, ZenDesk for tracking purposesThe customer's agreement has been terminated.?

Redeeming a coupon and tracking redemptions is simplePotential customers click the Claim Offer button and can email, text or print the couponThey can redeem the coupon by contacting the business, and the localsaver page is complete with information on how to connect with the businessIn the dashboard, you can see who has claimed a coupon and have a chance to reach outThat said, coupons are optional, and you do not need them to participate in the program fullyMr [redacted] agreement guaranteed actions - actions are counted each time a potential customer shows interest in his business, and Mr [redacted] averaged an outstanding actions per monthAdditionally, Mr [redacted] received leads which he had the opportunity to follwithAlthough the guarantee has been met, we can offer a one-month goodwill refund to resolve this issue

Good morning [redacted] , We are sorry you wish to discontinue your service with us However, we understand you must make the best decision for your business at this juncture I was recently notified of a Revdex.com complaint that was made on 10/26/case # [redacted] which I would love to resolve amicablyI’ve read your desired resolution, and I’m willing to agree to these terms With that said, I have scheduled your account to cancel on 10/27/to alleviate any further billing to your account.I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably *Please confirm receipt of this email, as I want to make sure it reaches you accordingly I look forward to hearing from you Sincerely, Dean

We apologize that your cancellation request was missed and your account remained active after the sale of your propertyWe will go ahead and issue you a refund for months in the amount of $You will receive the refund by check in 7-business daysWe hope that you will consider advertising with LandWatch again in the future when you have additional properties for salePlease feel free to call us at 866-905-will any questions

Dear ***, We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] .Based on the correspondence with you via email/phone on August 17th,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: [redacted] e: [redacted] @datasphere.com Find tutorials, marketing best practices, FAQs, and more at: DataSphereHelp Center Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

After speaking with the customer, we were able to reach an amicable solution.? We respectfully request that the complaint be closed

We have been actively working with this customer on resolution, and per her request she is cancelled with no further payments dueWe can not offer a refund since we have provided services rendered as promisedIn fact, we have over delivered? on our guaranteed actions per month with almost actions per month at no additional costUnfortunately our manager had an emergency family situation this morning and was out of the office and unable to make the scheduled call with the customer todayWhen we notified the customer of this, she asked for us to not contact her againSince we cannot resolve this account without contact, our manager will try to reach her again when she is back in the office?

We’re sorry that the customer had a negative experience with usWe partner with KHOU to sell banner advertising on their website, which is one component of the marketing package which was purchasedOn 3/25/2016, the customer signed a month contract that states our company as DataSphereSince then we have actively tried to engage with this company, but they missed their 3/consultation call, and did not review/approve their video scriptWe did have some temporary staffing issues so she may have had trouble reaching us via phone, and we sincerely apologize for that Since we were unable to work with this customer on their marketing package, we have cancelled their account and issued a full refundWe’re sorry that we were not able to be of service to this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: I'm am still waiting for a refund of $Maybe it's because of all the businesses I do business with are NORMALLY ones that stand behind a 100% satisfaction or 100% money back if not satisfied guaranteeMajor US corporation's like Home Depot, Wal-Mart, Lowe's and the list goes onApparently Datasphere offers 0% customer satisfaction guarantee and 0%? money back if you are not satisfied.? So, I am still looking for $to be returned to the bank account that it came from...Am I asking too Much? If Datasphere is not a scam I would think so...but IF Datasphee is a scam I would expect more of the same runaround they have provided ever since I have know them Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: While my bank account tied to the credit card I gave this service does reflect the two $debits, there is nothing showing that reflects that they have credited the account tied to my card.? I will say that I requested the bank cancel (and destroy) my credit card originally tendered to this business for the services at issue, I have read numerous [redacted] complaints from consumers like myself that says the person that wrote to me (see copied text below) - Erma - never comes thru on promises made to other scammed business consumers like myself.? The email sent from Erma today (6/14/2018) at 1:PM PDT follows:Erma (DataSphere Technologies) Jun 14, 1:PM PDT Hello [redacted] and [redacted] ,Thank you for the conversation todayIt was a pleasure speaking with you.We are sorry you wish to discontinue your service with DataSphere.We have set your account to cancel today 06/14/for the account # [redacted] , [redacted] Your payment has been refunded in the amount of $for each account total $and will be back in your account in the next 3-business days.Thanks again for allowing us to work with you and I hope we can again in the near future.If you have any additional questions or concerns (866-912-7090).Regards, Erma | Customer Success Advisor? We have not seen proof of this promised $refund, and the email says it has "set your account to cancel" instead of stating it was, in fact, cancelled.? There are too many complaints from other consumers regarding this fraudulent company that state that Erma promised them specific resolutions to their complaint, and that, in fact, those resolutions did not occur.? Consequently, this complaint will not be satisfied unless and until this "bad" company sends a check to me immediately and that check clears or my bank is successful at contacting this business for fraud and negotiating the return of my money debited from my checking account.? For that reason, I would like to keep this complaint outstanding until that occurs[redacted] 6/14/2018? ? ? ? Sincerely, [redacted]

Dear [redacted] , We have reviewed the feedback and concerns that you've expressed in regards tocase # [redacted] Based on the correspondence with you via email/phone on September 2nd,2015, we believe we were able to reach an amicable resolution.We respectfully request that this case against DataSphere Technologies beclosed.Sincerely, Angel | Retention ManagerDataSphereTechnologiesp: [redacted] e: [redacted] @datasphere.com Find tutorials,marketing best practices, FAQs, and more at: DataSphere Help Center

Good morning [redacted] ***,We are sorry you wish to discontinue your service with us.? However, we understand you must make the best decision for your business at this juncture.? I was recently notified of a Revdex.com complaint that was made on 10/22/case [redacted] , which I would love to resolve amicably.? With that said, I have scheduled your account to cancel on 10/22/to alleviate any further billing to your account.? I have also waived your early termination fee, and I’ve notified our accounting team to cease all further pursuit of this account allowing us to part ways amicably ? *Please confirm receipt of this email, as I want to make sure it reaches you accordinglyI look forward to hearing from you Sincerely, Dean l? Customer Success ManagerDataSphere Technologies, Inc Dean

Subject: Re: Confirmation of changes to your DataSphere accountThey have told me they cancelled the account**@ [redacted] ID [redacted] On Tue, Jun 28, at 5:PM, DataSphere wrote:Dear [redacted] , This email is to confirm that your account has been cancelled, and you will not be chargedSince your account was cancelled same-day, none of the initial ad services will be hosted.We appreciate your business and if you would like to see other products that would be a better fit, please visit DataSphere.com or call us (866) 912-7090.Thank you for taking the time to speak with us! Kyle H [redacted] DataSphere Customer Success Team